HomeMy WebLinkAboutWA_Bremerton_AnnualReport_2025_Final
Comcast Cable Communications, LLC · CONFIDENTIAL Page 1 of 3
Annual Franchise Report
City of Bremerton · WA
Reporting Period: January 1, 2025 - December 31, 2025
Subscriber Service Information
Revenue Source Subscriber Count
Basic Service 1,915
Expanded Service 1,221
Digital 2,981
Cinemax 20
HBO 678
Showtime 473
Starz 136
The Movie Channel 165
Total Plant Miles (as of 3/17/25)
156.78
New Plant Miles (as of 12/31/25)
10.93
Telephone Performance Summary
The Franchisee measured its telephone performance against FCC Customer Service standards
as well as Franchise requirements. The Franchisee met or Exceeded FCC and Franchise
telephone performance standards for all quarters in 2025. If you have any questions, please
don’t hesitate to contact us.
Performance Standards Q1 2025 Q2 2025 Q3 2025 Q4 2025
% of Calls Answered within 30 seconds 84% 86% 84% 87%
Comcast Cable Communications, LLC · CONFIDENTIAL Page 2 of 3
% Busy Signal 0% 0% 0% 0%
Average Speed of Answer (seconds) 49 38 38 32
Comcast Customer Complaints: Video
Type of Complaint # of Complaints
Billing, Credit, Refunds 14
Compensation 1
Customer Service 11
Disconnection 1
Programming 5
Responsiveness, Installation 1
Sales/Marketing 2
Service Interruptions 3
Service Requests 4
Total 42
Average Response Time Per Service Call
As a due course of business, all service interruptions are reported to our technical operations
team electronically in real time and therefore are always responded to within 24 hours.
Comcast Cable Communications, LLC · CONFIDENTIAL Page 3 of 3
Changes, Additions or Deletions made to the Cable System
There were no system deletions made in 2025. Comprehensive maps of the cable system
architecture were provided to the City on an on-going basis during construction of the cable
system.
Maps of any subsequent change to the system architecture have been provided to the City via
the City’s permitting process and are not included in this report.
Comcast continued our investment in making our cable system more reliable, with the increased
deployment of neighborhood nodes that are closer to the home in order to reduce the number of
active devices running the network.
New Technology added in 2025
• New Xfinity TV all-in tiers with DVR + 4K Box
• Multiview feature for up to four live sports
In addition, as a courtesy we provide the following information about non-cable service changes:
• Internet speed increases for 23M+ customers
• New Internet tiers with WiFi Gateway + Unlimited Data included
• New WiFi 7 Gateways (XB10, XER10)
• Launch of Xfinity Pro premium connectivity add-on
• Premium Unlimited mobile plan launch
• Xfinity Mobile PowerBoost
• XM / NOW plan upgrades to 20GB prioritized data
• Added Canada/Mexico roaming for current mobile plans
• Expanded NOW TV Latino programming
• Additional X1 and Xumo app integrations
• Smart Home Urgent Response feature added
Significant Reports
There were no known petitions, applications, communications, or reports affecting the cable
system submitted to the FCC, SEC, or any other Federal or State regulatory agency in 2025.