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document systems
A DELUXECOMPANlY
PTM DOCUMENT SYSTEMS
SERVICE AGREEMENT
TERMS AND CONDITIONS
• The Service Agreement covers parts and labor necessary to restore the product to its
published specifications clue to defects in material or workmanship. During the effective
period of this Agreement, service, including parts and labor, will be provided without charge
for any product defects in material or workmanship.
• Prior to returning machine for repairs, the customer is encouraged to try to resolve the issue
via telephone support in an effort for PTM to provide prompt service. If the issue cannot be
resolved over the phone, arrangements will be made to return the machine for service.
• Excludes abusk c �cear and tear, accident, disaster, misuse, unauthorized modifications and
service obtained other than from PTM DOCUMENT SYSTEMS.
• Shipping charges to PTM DOCUMENT SYSTEMS are the responsibility of the customer.
Products are return shipped prepaid utilizing standard UPS ground service within the 48
contiguous states. Shipping other than by standard UPS ground service or to locations
outside the 48 contiguous states is billed to the customer.
• Required repairs are covered under the provisions of the Service Agreement Plan.
• A Return Authorization number is required prior to a return. The customer must provide
the model and serial numbers to obtain a Return Authorization number. PTM
DOCUMENT SYSTEMS will fax or e-mail a form with your RMA number. A copy of this
form must be in the box, and the RMA number must be included on the address label in
order for our service department to properly process your request.
• In no event will PTM DOCUMENT SYSTEMS be liable for any damages caused by failure
to perform your responsibilities under this Agreement. This includes any claims for
personal injury or damage to real property or tangible personal property, or for any lost
profits, lost savings, or other incidental or consequential damages. PTM DOCUMENT
SYSTEMS is not responsible for items lost or damaged during shipment to or from PTM
DOCUMENT SYSTEMS.
• Under normal circumstances, repaired units will be shipped back within a maximum of 10
working days after receipt.
• Repairs are warranted for the balance of the Service Agreement period, or for 90 days,
whichever is longer.
• This Service Agreement is Non -transferable. It applies to original purchaser only.
• A validly -executed purchase order, check, money order, or credit card will be accepted
for the Service Agreement. Payment shall be made in U.S. DOLLARS. Checks or
money orders should be made payable to PTM DOCUMENT SYSTEMS.
• it is the custorner's responsibility to store the original Print to MailT't box and
packaging material for future shipments. If the box and packaging is not saved,
2321 Circadian Way customer agrees to purchase a new box and packaging + shipping. Shipping the Print to
Santa Rosa MAW*' unit in non approved boxes may cause damage to the units which are not
CA covered under this agreement.
95407
866.667.2861. print-2-mail.com
tM
document systems
A DE LUX ECOM PAN
This Agreement is between the Customer Service Center of
PTM DOCUMENT SYSTEMS and the customer named below:
Company/Organization Name:
City of Bremerton
Address:
3456 1h Street, 6"' Floor/finance Dept
City: Bremerton
Contact: Mike Riley
Phone : 360-473->303
State : WA Zip: 98337
This Service.1t,reement Coiyrs the Followin Product(s)
Model No: PTM4350
Ship Date:
Serial Number(s): R?,l 1-276629
Expiration Date: 4/4/2020
Please have this sheet ready when you call for ,Service
You will need to give the service technician the serial number and the
expiration date. If there is not a live person to answer, please make sure
to leave a message with all the above information including your name
and return phone number and what the problem is with the machine.
Someone from the service department will call you back within a timely
manner.
2321 Circadian Way PTM Service Department: 1-800-504-4102 8:00 am to 5:00 pm
Santa Rosa (Eastern Standard Time)
CA
95407
866.667.2861 print-2-mail.com
tM
dw-1111"1riff/ x .S1'f. 11 's
2321 Circadian Way
Santa Rosa, CA 95407
Voice: 866-667-2861
Bill To:
City of Bremerton
345 6th Street Suite 100
Bremerton, WA 98337
Purchase Order #
Fax: 707-547-4561
Temporary Purchase order
Ship To:
PLEASE VERIFY SHIP TO ON P.O.
Attention: Mike Riley
Email: mike. riley&ci.bremerton.wa,
Account # 45-1566970
DATE April 21, 2020
Description
Qty.
Price
Amount
Depot Level Service - PTM Zephyr
1
718.00
718.00
S/N - 300000160
Terms - 4/5/20 to 4/4/22
Total
$ 718.00
-"Ir I AA EXEMP I — MUS I HAVE TAX EXEMPT CERTIFICATE ON FILE.
PLEASE FAX OR EMAIL EXEMPT CERT IF APPLICABLE**
Customer Signature:
PLEASE SIGN AND EMAIL OR FAX BACK TO PLACE YOUR ORDER
Thank you!
For assistance, please contact:
Chris Aubert
Account Manager ***Paying By Credit Card — Please Call Us With CC Information'
866-667-2861 Ext. 6364
Fax: 707-547-4561
E-mail: chris.aubert@print-2-mail.com