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HomeMy WebLinkAbout2019.12.27 - December 27, 2019 wave RECEIVED December 27,2019 DEC 2019 OFFICE OF THE City of Bremerton,Washington CITY CLERK Attn: City Clerk 345 6th Street, Suite 100 Bremerton,WA 98337 E RE: WaveDivision Holdings,LLC("Wave Broadband");Rate Adjustment Notice We are providing the following details in compliance with the 30-day advanced notification of an 0 adjustment to rates under the applicable FCC regulations and the requirements of our franchise with the City of Bremerton,Wave Broadband will be adjusting the retail price of some of its o video services starting February 1,2020. N The monthly rates for the following TV services will be adjusted:the Local TV Stations' fee will increase by$0.58;Local Broadcast TV,and any packages including that service,will increase by $2.00;the Expanded Content channel tier(also known as Basic Cable),and any packagesca including that service,will increase by$1.35. Digital Channel tiers including Digital Favorites, Digital Variety and Digital Sports tiers,and any packages including these services will increase by$1.00 each.Universal and Digital Converter set-top boxes,HD Receiver set-top boxes,High Definition DVR set-top boxes,TiVo DVRs and TiVo Minis will increase by$1.00 each. This rate adjustment is the result of annual programming cost increases by major TV networks, regional sports programmers, independent channel providers,and local broadcast channel providers. When network owners increase their monthly fees,it ultimately results in higher rates for our video customers. o These rate changes are exclusive of franchise fees,regulatory fees,and other governmentally- imposed charges. Customers will receive the accompanying letter with detailed information covering the rate changes with their billing statement. At Wave,we work hard to establish the best channel selection for our customers and communities while balancing rapidly increasing programming costs.We will continue to invest in our network to bring customers the latest technologies to enhance their service experience at very competitive prices. We thank you,as always,for the opportunity to serve your community. Sincerely, Fred Lutz SVP,Operations Wave Broadband wave At Wave Broadband,your satisfaction with our services is our primary goal. Each of us work hard to ensure you and the communities we serve have access to the best,fastest and most reliable internet,TV and phone services. Each and every day,we endeavor to deliver high quality services at a great value and have always aimed to put our customers first. While we strive to keep prices as low as possible,we–and our entire industry–continue to face dramatic increases in the costs large corporate broadcasters and cable programming networks charge for us to carry their content. Network owners have again increased their monthly carriage fees;as a result,we are forced to adjust our rates to address these substantial cost increases.To learn more about the costs associated with TV programming, please visit avehome.com/content. Because of these rising costs associated with delivering your services,you will see in your next monthly statement the following rate adjustments: • The Local Broadcast TV charge,which provides access to local networks, shopping channels,50 digital music channels will increase by$2.00. In addition,the [Seattle TV stations] monthly fee for carriage of their content will increase by$0.58. • Expanded Content channel tier will increase$1.35/month due to content cost increases from cable TV networks. ▪ Digital Favorites channel tier will increase by$1.00/month due to content cost increases from cable TV networks. ▪ Digital Sports channel tier will increase by$1.00/month due to content cost increases from cable TV networks. • Digital Variety channel tier will increase by$1.00/month due to content cost increases from cable TV networks. • Digital set-top boxes used for TV service(including TiVo boxes)will increase by$1.00/each/month. ▪ Modem rental and home networking fees will increase by$1.00/each/month. • Modem service fees will increase$3.00/month. • Local telephone service will increase by$3.00/month. • Periodically,franchise, utility, PEG fees and other fees&taxes are also adjusted in keeping with regulatory requirements.You may notice changes to this portion of your bill. In addition,starting February 1st,one-time charge fees will also be adjusted: Late Charge fees will increase by$5.50,the non-pay restoral fee will increase by$5.00, and the Service Installation Fee will increase by $20.00. Service improvements from Wave We continue to make substantial investments and upgrades to our network and technology to give our customers more for their money on the services and features they care about most, like: • Voice Remote and the New TiVo Experience–Say it,see it,watch it • Eero–Enhanced whole-home WiFi that blankets every corner of your home with TrueMesh technology • Sonos–The ultimate home audio experience filling every room with brilliant sound • Gig Speed Internet–Surf,stream,work and game faster than ever Alternate TV&streaming video package options available Wave's philosophy is to provide our customers with choice and control.We have TV package alternatives available to help you customize your viewing options, including high speed internet and streaming TV options, providing the best value on the channels you watch most. Give us a call and we'd be happy to explore your TV package options. We're here for you We are local—we live and work in your community,and we are committed to serving you,our friends,families and neighbors. From all of us at Wave,thank you for choosing us for your telecommunications needs. For more information about any of Wave's products and services, please give us a call at 1-866-928-3123. Internet upload and download speeds may vary and are not guaranteed. Observed speeds may vary based on device,connection,and other factors outside of Wave's control. Gig Speed Internet not available in all areas.