HomeMy WebLinkAbout2 - Contract Administrator Submission_ Steelcase Contract 121919121919-STI
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Solicitation Number: RFP#121919
CONTRACT
This Contract is between Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN
56479 (Sourcewell) and Steelcase Inc., 901 44th Street SE, Grand Rapids, MI 49508 (Vendor).
Sourcewell is a State of Minnesota local government agency and service cooperative created
under the laws of the State of Minnesota (Minnesota Statutes Section 123A.21) that offers
cooperative procurement solutions to its members. Participation is open to all levels of
governmental entity, higher education, K-12 education, nonprofit, tribal government, and other
public entities located in the United States and Canada.
Vendor desires to contract with Sourcewell to provide equipment, products, or services to
Sourcewell and its Members (Members). “Vendor” when used in connection with a purchase
order shall refer to the Dealer responsible for activities related to fulfilling the purchase order
including, but not limited to, specifying, quoting, ordering, delivering, installing, invoicing, and
collection in accordance with the terms of this Agreement. In certain situations or in locations
where no Dealer is available Steelcase may act as the Vendor under this Agreement.
“Dealer” means always an authorized Steelcase dealer who will become bound to the terms
and conditions of this Agreement through signing a separate document agreeing to the same.
1. TERM OF CONTRACT
A. EFFECTIVE DATE. This Contract is effective upon the date of the final signature below.
B. EXPIRATION DATE AND EXTENSION. This Contract expires February 18, 2024, unless it is
cancelled sooner pursuant to Article 24. This Contract may be extended up to one additional
one-year period upon request of Sourcewell and with written agreement by Vendor.
C. SURVIVAL OF TERMS. Articles 11 through 16 survive the expiration or cancellation of this
Contract.
2. EQUIPMENT, PRODUCTS, OR SERVICES
A. EQUIPMENT, PRODUCTS, OR SERVICES. Vendor will provide the Equipment, Products, or
Services as stated in its Proposal submitted under the Solicitation Number listed above.
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Vendor’s Equipment, Products, or Services Proposal (Proposal) is attached and incorporated
into this Contract.
All Equipment and Products provided under this Contract must be new/current model. Vendor
may offer close-out or refurbished Equipment or Products if they are clearly indicated in
Vendor’s product and pricing list. Unless agreed to by the Member in advance, Equipment or
Products must be delivered as operational to the Member’s site.
This Contract offers an indefinite quantity of sales, and while substantial volume is anticipated,
sales and sales volume are not guaranteed.
B. LAWS AND REGULATIONS. All Equipment, Products, or Services must comply fully with
applicable federal laws and regulations, and with the laws of the state or province in which the
Equipment, Products, or Services are sold.
C. WARRANTY. Vendor warrants that all Equipment, Products, and Services furnished are free
from liens and encumbrances, and are free from defects in design, materials, and workmanship.
In addition, Vendor warrants the Equipment, Products, and Services are suitable for and will
perform in accordance with the ordinary use for which they are intended. Vendor’s dealers and
distributors must agree to assist the Member in reaching a resolution in any dispute over
warranty terms with the manufacturer. Any manufacturer’s warranty that is effective past the
expiration of the Vendor’s warranty will be passed on to the Member.
D. DEALERS AND DISTRIBUTORS. Upon Contract execution, Vendor will make available to
Sourcewell a means to validate or authenticate Vendor’s authorized Distributors/Dealers
relative to the Equipment, Products, and Services related to this Contract. This list may be
updated from time-to-time and is incorporated into this Contract by reference. It is the
Vendor’s responsibility to ensure Sourcewell receives the most current version of this list.
3. PRICING
All Equipment, Products, or Services under this Contract will be priced as stated in Vendor’s
Proposal.
Regardless of the payment method chosen by the Member, the total cost associated with any
purchase option of the Equipment, Products, or Services must always be disclosed in the pricing
quote to the applicable Member at the time of purchase, excluding applicable sales or use taxes
and/or surcharges, which will be captured on the applicable invoice.
Unless otherwise provided herein, when providing pricing quotes to Members, all pricing
quoted must reflect a Member’s total cost of acquisition. This means that the quoted cost is for
delivered Equipment, Products, and Services that are operational for their intended purpose,
and includes all costs to the Member’s requested delivery location.
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A. SHIPPING AND SHIPPING COSTS. All delivered Equipment and Products must be properly
packaged. Damaged Equipment and Products may be rejected. If the damage is not readily
apparent at the time of delivery, Vendor must permit the Equipment and Products to be
returned within a reasonable time at no cost to Sourcewell or its Members. Members reserve
the right to inspect the Equipment and Products at a reasonable time after delivery where
circumstances or conditions prevent effective inspection of the Equipment and Products at the
time of delivery.
Vendor must arrange for and pay for the return shipment on Equipment and Products that arrive
in a defective or inoperable condition.
Sourcewell may declare the Vendor in breach of this Contract if the Vendor intentionally
delivers substandard or inferior Equipment or Products. In the event of the delivery of
nonconforming Equipment and Products, the Member will notify the Vendor as soon as
possible and the Vendor will replace nonconforming Equipment and Products with conforming
Equipment and Products that are acceptable to the Member.
B. SALES TAX. Each Member is responsible for supplying the Vendor with valid tax-exemption
certification(s). When ordering, Members must indicate if it is a tax-exempt entity.
C. HOT LIST PRICING. At any time during this Contract, Vendor may offer a specific selection
of Equipment, Products, or Services at discounts greater than those listed in the Contract.
When Vendor determines it will offer Hot List Pricing, it must be submitted electronically to
Sourcewell in a line-item format. Equipment, Products, or Services may be added or removed
from the Hot List at any time through a Sourcewell Price and Product Change Form as defined
in Article 4 below.
Hot List program and pricing may also be used to discount and liquidate close-out and
discontinued Equipment and Products as long as those close-out and discontinued items are
clearly identified as such. Current ordering process and administrative fees apply. Hot List
Pricing must be published and made available to all Members.
4. PRODUCT AND PRICING CHANGE REQUESTS
Vendor may request Equipment, Product, or Service changes, additions, or deletions at any
time. All requests must be made in writing by submitting a signed Sourcewell Price and Product
Change Request Form to the assigned Sourcewell Contract Administrator. This form is available
from the assigned Sourcewell Contract Administrator. At a minimum, the request must:
x Identify the applicable Sourcewell contract number
x Clearly specify the requested change
x Provide sufficient detail to justify the requested change
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x Individually list all Equipment, Products, or Services affected by the requested
change, along with the requested change (e.g., addition, deletion, price change)
x Include a complete restatement of pricing documentation in Microsoft Excel
with the effective date of the modified pricing, or product addition or deletion. The
new pricing restatement must include all Equipment, Products, and Services offered,
even for those items where pricing remains unchanged.
A fully executed Sourcewell Price and Product Request Form will be become an
amendment to this Contract and be incorporated by reference.
5. MEMBERSHIP, CONTRACT ACCESS, AND MEMBER REQUIREMENTS
A. MEMBERSHIP. Membership in Sourcewell is open to public and nonprofit entities across the
United States and Canada; such as municipal, state/province, K-12 and higher education, tribal
government, and other public entities.
The benefits of this Contract should be available to all Members that can legally access the
Equipment, Products, or Services under this Contract. A Member’s authority to access this
Contract is determined through its cooperative purchasing, interlocal, or joint powers laws. Any
entity accessing benefits of this Contract will be considered a Service Member of Sourcewell
during such time of access. Vendor understands that a Member’s use of this Contract is at the
Member’s sole convenience and Members reserve the right to obtain like Equipment, Products,
or Services from any other source.
Vendor is responsible for familiarizing its sales and service forces with Sourcewell membership
requirements and documentation and will encourage potential members to join Sourcewell.
Sourcewell reserves the right to add and remove Members to its roster during the term of this
Contract.
B. PUBLIC FACILITIES. Vendor’s employees may be required to perform work at government-
owned facilities, including schools. Vendor’s employees and agents must conduct themselves in
a professional manner while on the premises, and in accordance with Member policies and
procedures, and all applicable laws.
6. MEMBER ORDERING AND PURCHASE ORDERS
A. PURCHASE ORDERS AND PAYMENT. To access the contracted Equipment, Products, or
Services under this Contract, Member must clearly indicate to Vendor that it intends to access
this Contract; however, order flow and procedure will be developed jointly between Sourcewell
and Vendor. Typically a Member will issue a purchase order directly to Vendor. Members may
use their own forms for purchase orders, but it should clearly note the applicable Sourcewell
contract number. Members will be solely responsible for payment and Sourcewell will have no
liability for any unpaid invoice of any Member.
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B. ADDITIONAL TERMS AND CONDITIONS. Additional terms and conditions to a purchase order
may be negotiated between a Member and Vendor, such as job or industry-specific
requirements, legal requirements (such as affirmative action or immigration status
requirements), or specific local policy requirements. Any negotiated additional terms and
conditions must never be less favorable to the Member than what is contained in Vendor’s
Proposal.
C. PERFORMANCE BOND. If requested by a Member and accepted by Vendor (whose
acceptance shall not be unreasonably withheld), Vendor will provide a performance bond that
meets the requirements set forth in the Member’s purchase order.
D. SPECIALIZED SERVICE REQUIREMENTS. In the event that the Member requires service or
specialized performance requirements (such as e-commerce specifications, specialized delivery
requirements, or other specifications and requirements) not addressed in this Contract, the
Member and the Vendor may enter into a separate, standalone agreement, apart from this
Contract. Sourcewell, including its agents and employees, will not be made a party to a claim
for breach of such agreement.
E. TERMINATION OF PURCHASE ORDERS. Members may terminate a purchase order, in
whole or in part, immediately upon notice to Vendor in the event of any of the following
events:
1. The Member fails to receive funding or appropriation from its governing body at
levels sufficient to pay for the goods to be purchased;
2. Federal or state laws or regulations prohibit the purchase or change the
Member’s requirements; or
3. Vendor commits any material breach of this Contract or the additional terms
agreed to between the Vendor and a Member.
F. GOVERNING LAW AND VENUE. The governing law and venue for any action related to a
Member’s purchase order will be determined by the Member making the purchase.
7. CUSTOMER SERVICE
A. PRIMARY ACCOUNT REPRESENTATIVE. Vendor will assign an Account Representative to
Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is
changed. The Account Representative will be responsible for:
x Maintenance and management of this Contract;
x Timely response to all Sourcewell and Member inquiries; and
x Business reviews to Sourcewell and Members, if applicable.
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B. BUSINESS REVIEWS. Vendor must perform a minimum of one business review with
Sourcewell per contract year. The business review will cover sales to members, pricing and
contract terms, administrative fees, supply issues, customer issues, and any other necessary
information.
8. REPORT ON CONTRACT SALES ACTIVITY AND ADMINISTRATIVE FEE PAYMENT
A. CONTRACT SALES ACTIVITY REPORT. Each calendar quarter, Vendor must provide a contract
sales activity report (Report) to the Sourcewell Contract Administrator assigned to this
Contract. A Report must be provided regardless of the number or amount of sales during that
quarter (i.e., if there are no sales, Vendor must submit a report indicating no sales were made).
The Report must contain the following fields:
x Customer Name (e.g., City of Staples Highway Department);
x Customer Physical Street Address;
x Customer City;
x Customer State;
x Customer Zip Code;
x Sourcewell Assigned Entity/Member Number;
x Item Purchased Description;
x Item Purchased Price;
x Sourcewell Administrative Fee Applied; and
x Date Purchase was invoiced/sale was recognized as revenue by Vendor.
B. ADMINISTRATIVE FEE. In consideration for the support and services provided by Sourcewell,
the Vendor will pay an administrative fee to Sourcewell on all Equipment and Products
provided to Members. The Vendor will submit a check payable to Sourcewell for the percentage
of administrative fee stated in the Proposal multiplied by the total sales of all Equipment and
Products purchased by Members under this Contract during each calendar quarter. Payments
should note the Sourcewell-assigned contract number in the memo and must be mailed to the
address above “Attn: Accounts Receivable.” Payments must be received no later than forty-five
(45) calendar days after the end of each calendar quarter.
Vendor agrees to cooperate with Sourcewell in auditing transactions under this Contract to
ensure that the administrative fee is paid on all items purchased under this Contract. Any such
audit will include transactions which have occurred within two (2) years of the agreed upon
audit date.
Steelcase and Dealers shall make available to Sourcewell representatives no more than once
per calendar year, during reasonable business hours and upon reasonable notice during the
term of the agreement and two (2) years thereafter, any books, records, and invoices directly
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related to the respective performance under this agreement. The parties will make their best
efforts to resolve any discrepancies in a fair and equitable manner.
In the event the Vendor is delinquent in any undisputed administrative fees, Sourcewell
reserves the right to cancel this Contract and reject any proposal submitted by the Vendor in
any subsequent solicitation. In the event this Contract is cancelled by either party prior to the
Contract’s expiration date, the administrative fee payment will be due no more than thirty (30)
days from the cancellation date.
9. AUTHORIZED REPRESENTATIVE
Sourcewell's Authorized Representative is its Chief Procurement Officer.
Vendor’s Authorized Representative is the person named in the Vendor’s Proposal. If Vendor’s
Authorized Representative changes at any time during this Contract, Vendor must promptly
notify Sourcewell in writing.
10. ASSIGNMENT, AMENDMENTS, WAIVER, AND CONTRACT COMPLETE
A. ASSIGNMENT. Neither the Vendor nor Sourcewell may assign or transfer any rights or
obligations under this Contract without the prior consent of the parties and a fully executed
assignment agreement. Such consent will not be unreasonably withheld.
B. AMENDMENTS. Any amendment to this Contract must be in writing and will not be effective
until it has been fully executed by the parties.
C. WAIVER. If either party fails to enforce any provision of this Contract, that failure does not
waive the provision or the right to enforce it.
D. CONTRACT COMPLETE. This Contract contains all negotiations and agreements between
Sourcewell and Vendor. No other understanding regarding this Contract, whether written or
oral, may be used to bind either party.
E. RELATIONSHIP OF THE PARTIES. The relationship of the parties is one of independent
contractors, each free to exercise judgment and discretion with regard to the conduct of their
respective businesses. This Contract does not create a partnership, joint venture, master-
servant, principal-agent, or any other relationship.
11. LIABILITY
Vendor must indemnify, save, and hold Sourcewell and its Members, including their agents and
employees, harmless from any claims or causes of action, including attorneys’ fees, arising out
of the performance of this Contract by the Vendor or its agents or employees; this
indemnification includes injury or death to person(s) or property alleged to have been caused
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by some defect in the Equipment, Products, or Services under this Contract to the extent the
Equipment, Product, or Service has been used according to its specifications.
12. AUDITS
Sourcewell reserves the right to review the books, records, documents, and accounting
procedures and practices of the Vendor relevant to this Contract for a minimum of six (6) years
from the end of this Contract. This clause extends to Members as it relates to business
conducted by that Member under this Contract.
13. GOVERNMENT DATA PRACTICES
Vendor and Sourcewell must comply with the Minnesota Government Data Practices Act,
Minnesota Statutes Chapter 13, as it applies to all data provided by or provided to Sourcewell
under this Contract and as it applies to all data created, collected, received, stored, used,
maintained, or disseminated by the Vendor under this Contract.
If the Vendor receives a request to release the data referred to in this article, the Vendor must
immediately notify Sourcewell and Sourcewell will assist with how the Vendor should respond
to the request.
14. INTELLECTUAL PROPERTY
As applicable, Vendor agrees to indemnify and hold harmless Sourcewell and its Members
against any and all suits, claims, judgments, and costs instituted or recovered against
Sourcewell or Members by any person on account of the use of any Equipment or Products by
Sourcewell or its Members supplied by Vendor in violation of applicable patent or copyright
laws.
15. PUBLICITY, MARKETING, AND ENDORSEMENT
A. PUBLICITY. Any publicity regarding the subject matter of this Contract must not be released
without prior written approval from the Authorized Representatives. Publicity includes notices,
informational pamphlets, press releases, research, reports, signs, and similar public notices
prepared by or for the Vendor individually or jointly with others, or any subcontractors, with
respect to the program, publications, or services provided resulting from this Contract.
B. MARKETING. Any direct advertising, marketing, or offers with Members must be approved
by Sourcewell. Materials should be sent to the Sourcewell Contract Administrator assigned to
this Contract.
C. ENDORSEMENT. The Vendor must not claim that Sourcewell endorses its Equipment,
Products, or Services.
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16. GOVERNING LAW, JURISDICTION, AND VENUE
Minnesota law governs this Contract. Venue for all legal proceedings out of this Contract, or its
breach, must be in the appropriate state court in Todd County or federal court in Fergus Falls,
Minnesota.
17. FORCE MAJEURE
Neither party to this Contract will be held responsible for delay or default caused by acts of God
or other conditions that are beyond that party’s reasonable control. A party defaulting under
this provision must provide the other party prompt written notice of the default.
18. SEVERABILITY
If any provision of this Contract is found to be illegal, unenforceable, or void then both
Sourcewell and Vendor will be relieved of all obligations arising under such provisions. If the
remainder of this Contract is capable of performance, it will not be affected by such declaration
or finding and must be fully performed.
19. PERFORMANCE, DEFAULT, AND REMEDIES
A. PERFORMANCE. During the term of this Contract, the parties will monitor performance and
address unresolved contract issues as follows:
1.Notification. The parties must promptly notify each other of any known dispute
and work in good faith to resolve such dispute within a reasonable period of time. If
necessary, Sourcewell and the Vendor will jointly develop a short briefing document
that describes the issue(s), relevant impact, and positions of both parties.
2.Escalation. If parties are unable to resolve the issue in a timely manner, as
specified above, either Sourcewell or Vendor may escalate the resolution of the issue to
a higher level of management. The Vendor will have thirty (30) calendar days to cure an
outstanding issue.
3.Performance while Dispute is Pending. Notwithstanding the existence of a
dispute, the Vendor must continue without delay to carry out all of its responsibilities
under the Contract that are not affected by the dispute. If the Vendor fails to continue
without delay to perform its responsibilities under the Contract, in the accomplishment
of all undisputed work, any additional costs incurred by Sourcewell and/or its Members
as a result of such failure to proceed will be borne by the Vendor.
B. DEFAULT AND REMEDIES. Either of the following constitutes cause to declare this Contract,
or any Member order under this Contract, in default:
1. Nonperformance of contractual requirements, or
2. A material breach of any term or condition of this Contract.
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Written notice of default and a reasonable opportunity to cure must be issued by the party
claiming default. Time allowed for cure will not diminish or eliminate any liability for liquidated
or other damages. If the default remains after the opportunity for cure, the non-defaulting
party may:
x Exercise any remedy provided by law or equity, or
x Terminate the Contract or any portion thereof, including any orders issued
against the Contract.
20. INSURANCE
A. REQUIREMENTS. At its own expense, Vendor must maintain insurance policy(ies) in effect at
all times during the performance of this Contract with insurance company(ies) licensed or
authorized to do business in the State of Minnesota having an “AM BEST” rating of A- or better,
with coverage and limits of insurance not less than the following:
1.Workers’ Compensation and Employer’s Liability.
Workers’ Compensation: As required by any applicable law or regulation.
Employer's Liability Insurance: must be provided in amounts not less than listed below:
Minimum limits:
$500,000 each accident for bodily injury by accident
$500,000 policy limit for bodily injury by disease
$500,000 each employee for bodily injury by disease
2.Commercial General Liability Insurance. Vendor will maintain insurance covering
its operations, with coverage on an occurrence basis, and must be subject to terms no
less broad than the Insurance Services Office (“ISO”) Commercial General Liability Form
CG0001 (2001 or newer edition). At a minimum, coverage must include liability arising
from premises, operations, bodily injury and property damage, independent
contractors, products-completed operations including construction defect, contractual
liability, blanket contractual liability, and personal injury and advertising injury. All
required limits, terms and conditions of coverage must be maintained during the term
of this Contract.
Minimum Limits:
$1,000,000 each occurrence Bodily Injury and Property Damage
$1,000,000 Personal and Advertising Injury
$2,000,000 aggregate for Products-Completed operations
$2,000,000 general aggregate
3.Commercial Automobile Liability Insurance. During the term of this Contract,
Vendor will maintain insurance covering all owned, hired, and non-owned automobiles
in limits of liability not less than indicated below. The coverage must be subject to terms
no less broad than ISO Business Auto Coverage Form CA 0001 (2010 edition or newer).
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Minimum Limits:
$1,000,000 each accident, combined single limit
4.Umbrella Insurance. During the term of this Contract, Vendor will maintain
umbrella coverage over Workers’ Compensation, Commercial General Liability, and
Commercial Automobile.
Minimum Limits:
$2,000,000
5.Professional/Technical, Errors and Omissions, and/or Miscellaneous Liability.
During the term of this Contract, Vendor will maintain coverage for all claims the Vendor
may become legally obligated to pay resulting from any actual or alleged negligent act,
error, or omission related to Vendor’s professional services required under this
Contract.
Minimum Limits:
$2,000,000 per claim or event
$2,000,000 – annual aggregate
6.Network Security and Privacy Liability Insurance. During the term of this
Contract, Vendor will maintain coverage for network security and privacy liability. The
coverage may be endorsed on another form of liability coverage or written on a
standalone policy. The insurance must cover claims which may arise from failure of
Vendor’s security resulting in, but not limited to, computer attacks, unauthorized
access, disclosure of not public data – including but not limited to, confidential or
private information, transmission of a computer virus, or denial of service.
Minimum limits:
$2,000,000 per occurrence
$2,000,000 annual aggregate
Failure of Vendor to maintain the required insurance will constitute a material breach entitling
Sourcewell to immediately terminate this Contract for default.
B. CERTIFICATES OF INSURANCE. Prior to commencing under this Contract, Vendor must
furnish to Sourcewell a certificate of insurance, as evidence of the insurance required under this
Contract. Prior to expiration of the policy(ies), renewal certificates must be mailed to
Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN 56479 or sent to the
Sourcewell Contract Administrator assigned to this Contract. The certificates must be signed by
a person authorized by the insurer(s) to bind coverage on their behalf. All policies must include
there will be no cancellation, suspension, non-renewal, or reduction of coverage without thirty
(30) days’ prior written notice to the Vendor.
Upon request, Vendor must provide to Sourcewell copies of applicable policies and
endorsements, within ten (10) days of a request. Failure to request certificates of insurance by
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Sourcewell, or failure of Vendor to provide certificates of insurance, in no way limits or relieves
Vendor of its duties and responsibilities in this Contract.
C. ADDITIONAL INSURED ENDORSEMENT AND PRIMARY AND NON-CONTRIBUTORY
INSURANCE CLAUSE. Vendor agrees to name Sourcewell and its Members, including their
officers, agents, and employees, as an additional insured under the Vendor’s commercial
general liability insurance policy with respect to liability arising out of activities, “operations,” or
“work” performed by or on behalf of Vendor, and products and completed operations of
Vendor. The policy provision(s) or endorsement(s) must further provide that coverage is
primary and not excess over or contributory with any other valid, applicable, and collectible
insurance or self-insurance in force for the additional insureds.
D. WAIVER OF SUBROGATION. Vendor waives and must require (by endorsement or
otherwise) all its insurers to waive subrogation rights against Sourcewell and other additional
insureds for losses paid under the insurance policies required by this Contract or other
insurance applicable to the Vendor or its subcontractors. The waiver must apply to all
deductibles and/or self-insured retentions applicable to the required or any other insurance
maintained by the Vendor or its subcontractors. Where permitted by law, Vendor must require
similar written express waivers of subrogation and insurance clauses from each of its
subcontractors.
E. UMBRELLA/EXCESS LIABILITY. The limits required by this Contract can be met by either
providing a primary policy or in combination with umbrella/excess liability policy(ies).
F. SELF-INSURED RETENTIONS. Any self-insured retention in excess of $10,000 is subject to
Sourcewell’s approval.
21. COMPLIANCE
A. LAWS AND REGULATIONS. All Equipment, Products, or Services provided under this
Contract must comply fully with applicable federal laws and regulations, and with the laws in
the states and provinces in which the Equipment, Products, or Services are sold.
B. LICENSES. Vendor must maintain a valid status on all required federal, state, and local
licenses, bonds, and permits required for the operation of the business that the Vendor
conducts with Sourcewell and Members.
22. BANKRUPTCY, DEBARMENT, OR SUSPENSION CERTIFICATION
Vendor certifies and warrants that it is not in bankruptcy or that it has previously disclosed in
writing certain information to Sourcewell related to bankruptcy actions. If at any time during
this Contract Vendor declares bankruptcy, Vendor must immediately notify Sourcewell in
writing.
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Vendor certifies and warrants that neither it nor its principals are presently debarred,
suspended, proposed for debarment, declared ineligible, or voluntarily excluded from programs
operated by the State of Minnesota, the United States federal government, or any Member.
Vendor certifies and warrants that neither it nor its principals have been convicted of a criminal
offense related to the subject matter of this Contract. Vendor further warrants that it will
provide immediate written notice to Sourcewell if this certification changes at any time.
23. PROVISIONS FOR NON-UNITED STATES FEDERAL ENTITY PROCUREMENTS UNDER
UNITED STATES FEDERAL AWARDS OR OTHER AWARDS
Members that use United States federal grant or FEMA funds to purchase goods or services
from this Contract may be subject to additional requirements including the procurement
standards of the Uniform Administrative Requirements, Cost Principles and Audit Requirements
for Federal Awards, 2 C.F.R. § 200. Members may also require additional requirements based
on specific funding specifications. Within this Article, all references to “federal” should be
interpreted to mean the United States federal government. The following list only applies when
a Member accesses Vendor’s Equipment, Products, or Services with United States federal
funds.
A. EQUAL EMPLOYMENT OPPORTUNITY. Except as otherwise provided under 41 C.F.R. § 60, all
contracts that meet the definition of “federally assisted construction contract” in 41 C.F.R. § 60-
1.3 must include the equal opportunity clause provided under 41 C.F.R. §60-1.4(b), in
accordance with Executive Order 11246, “Equal Employment Opportunity” (30 FR 12319,
12935, 3 C.F.R. §, 1964-1965 Comp., p. 339), as amended by Executive Order 11375, “Amending
Executive Order 11246 Relating to Equal Employment Opportunity,” and implementing
regulations at 41 C.F.R. § 60, “Office of Federal Contract Compliance Programs, Equal
Employment Opportunity, Department of Labor.” The equal opportunity clause is incorporated
herein by reference.
B. DAVIS-BACON ACT, AS AMENDED (40 U.S.C. § 3141-3148). When required by federal
program legislation, all prime construction contracts in excess of $2,000 awarded by non-
federal entities must include a provision for compliance with the Davis-Bacon Act (40 U.S.C. §
3141-3144, and 3146-3148) as supplemented by Department of Labor regulations (29 C.F.R. § 5,
“Labor Standards Provisions Applicable to Contracts Covering Federally Financed and Assisted
Construction”). In accordance with the statute, contractors must be required to pay wages to
laborers and mechanics at a rate not less than the prevailing wages specified in a wage
determination made by the Secretary of Labor. In addition, contractors must be required to pay
wages not less than once a week. The non-federal entity must place a copy of the current
prevailing wage determination issued by the Department of Labor in each solicitation. The
decision to award a contract or subcontract must be conditioned upon the acceptance of the
wage determination. The non-federal entity must report all suspected or reported violations to
the federal awarding agency. The contracts must also include a provision for compliance with
the Copeland “Anti-Kickback” Act (40 U.S.C. § 3145), as supplemented by Department of Labor
regulations (29 C.F.R. § 3, “Contractors and Subcontractors on Public Building or Public Work
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Financed in Whole or in Part by Loans or Grants from the United States”). The Act provides that
each contractor or subrecipient must be prohibited from inducing, by any means, any person
employed in the construction, completion, or repair of public work, to give up any part of the
compensation to which he or she is otherwise entitled. The non-federal entity must report
all suspected or reported violations to the federal awarding agency. Vendor must be in
compliance with all applicable Davis-Bacon Act provisions.
C. CONTRACT WORK HOURS AND SAFETY STANDARDS ACT (40 U.S.C. § 3701-3708). Where
applicable, all contracts awarded by the non-federal entity in excess of $100,000 that involve
the employment of mechanics or laborers must include a provision for compliance with 40
U.S.C. § 3702 and 3704, as supplemented by Department of Labor regulations (29 C.F.R. § 5).
Under 40 U.S.C. § 3702 of the Act, each contractor must be required to compute the wages of
every mechanic and laborer on the basis of a standard work week of 40 hours. Work in excess
of the standard work week is permissible provided that the worker is compensated at a rate of
not less than one and a half times the basic rate of pay for all hours worked in excess of 40
hours in the work week. The requirements of 40 U.S.C. § 3704 are applicable to construction
work and provide that no laborer or mechanic must be required to work in surroundings or
under working conditions which are unsanitary, hazardous or dangerous. These requirements
do not apply to the purchases of supplies or materials or articles ordinarily available on the
open market, or contracts for transportation or transmission of intelligence. This provision is
hereby incorporated by reference into this Contract. Vendor certifies that during the term of an
award for all contracts by Sourcewell resulting from this procurement process, Vendor must
comply with applicable requirements as referenced above.
D. RIGHTS TO INVENTIONS MADE UNDER A CONTRACT OR AGREEMENT. If the federal award
meets the definition of “funding agreement” under 37 C.F.R. § 401.2(a) and the recipient or
subrecipient wishes to enter into a contract with a small business firm or nonprofit organization
regarding the substitution of parties, assignment or performance of experimental,
developmental, or research work under that “funding agreement,” the recipient or subrecipient
must comply with the requirements of 37 C.F.R. § 401, “Rights to Inventions Made by Nonprofit
Organizations and Small Business Firms Under Government Grants, Contracts and Cooperative
Agreements,” and any implementing regulations issued by the awarding agency. Vendor
certifies that during the term of an award for all contracts by Sourcewell resulting from this
procurement process, Vendor must comply with applicable requirements as referenced above.
E. CLEAN AIR ACT (42 U.S.C. § 7401-7671Q.) AND THE FEDERAL WATER POLLUTION CONTROL
ACT (33 U.S.C. § 1251-1387). Contracts and subgrants of amounts in excess of $150,000 require
the non-federal award to agree to comply with all applicable standards, orders or regulations
issued pursuant to the Clean Air Act (42 U.S.C. § 7401- 7671q) and the Federal Water Pollution
Control Act as amended (33 U.S.C. § 1251- 1387). Violations must be reported to the Federal
awarding agency and the Regional Office of the Environmental Protection Agency (EPA). Vendor
certifies that during the term of this Contract will comply with applicable requirements as
referenced above.
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F. DEBARMENT AND SUSPENSION (EXECUTIVE ORDERS 12549 AND 12689). A contract award
(see 2 C.F.R. § 180.220) must not be made to parties listed on the government wide exclusions
in the System for Award Management (SAM), in accordance with the OMB guidelines at 2 C.F.R.
§180 that implement Executive Orders 12549 (3 C.F.R. § 1986 Comp., p. 189) and 12689 (3
C.F.R. § 1989 Comp., p. 235), “Debarment and Suspension.” SAM Exclusions contains the names
of parties debarred, suspended, or otherwise excluded by agencies, as well as parties declared
ineligible under statutory or regulatory authority other than Executive Order 12549. Vendor
certifies that neither it nor its principals are presently debarred, suspended, proposed for
debarment, declared ineligible, or voluntarily excluded from participation by any federal
department or agency.
G. BYRD ANTI-LOBBYING AMENDMENT, AS AMENDED (31 U.S.C. § 1352). Vendors must file
any required certifications. Vendors must not have used federal appropriated funds to pay any
person or organization for influencing or attempting to influence an officer or employee of any
agency, a member of Congress, officer or employee of Congress, or an employee of a member
of Congress in connection with obtaining any federal contract, grant, or any other award
covered by 31 U.S.C. § 1352. Vendors must disclose any lobbying with non-federal funds that
takes place in connection with obtaining any federal award. Such disclosures are forwarded
from tier to tier up to the non-federal award. Vendors must file all certifications and disclosures
required by, and otherwise comply with, the Byrd Anti-Lobbying Amendment (31 U.S.C. §
1352).
H. RECORD RETENTION REQUIREMENTS. To the extent applicable, Vendor must comply with
the record retention requirements detailed in 2 C.F.R. § 200.333. The Vendor further certifies
that it will retain all records as required by 2 C.F.R. § 200.333 for a period of three (3) years
after grantees or subgrantees submit final expenditure reports or quarterly or annual financial
reports, as applicable, and all other pending matters are closed.
I. ENERGY POLICY AND CONSERVATION ACT COMPLIANCE. To the extent applicable, Vendor
must comply with the mandatory standards and policies relating to energy efficiency which are
contained in the state energy conservation plan issued in compliance with the Energy Policy
and Conservation Act.
J. BUY AMERICAN PROVISIONS COMPLIANCE. To the extent applicable, Vendor must comply
with all applicable provisions of the Buy American Act. Purchases made in accordance with the
Buy American Act must follow the applicable procurement rules calling for free and open
competition. Vendor does not certify compliance with the provisions of the Buy American Act
and will address the issue with any Member on a case-by-case basis.
K. ACCESS TO RECORDS (2 C.F.R. § 200.336). Vendor agrees that duly authorized
representatives of a federal agency must have access to any books, documents, papers and
records of Vendor that are directly pertinent to Vendor’s discharge of its obligations under this
Contract for the purpose of making audits, examinations, excerpts, and transcriptions. The right
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also includes timely and reasonable access to Vendor’s personnel for the purpose of interview
and discussion relating to such documents.
L. PROCUREMENT OF RECOVERED MATERIALS (2 C.F.R. § 200.322). A non-federal entity that is
a state agency or agency of a political subdivision of a state and its contractors must comply
with Section 6002 of the Solid Waste Disposal Act, as amended by the Resource Conservation
and Recovery Act. The requirements of Section 6002 include procuring only items designated in
guidelines of the Environmental Protection Agency (EPA) at 40 C.F.R. § 247 that contain the
highest percentage of recovered materials practicable, consistent with maintaining a
satisfactory level of competition, where the purchase price of the item exceeds $10,000 or the
value of the quantity acquired during the preceding fiscal year exceeded $10,000; procuring
solid waste management services in a manner that maximizes energy and resource recovery;
and establishing an affirmative procurement program for procurement of recovered materials
identified in the EPA guidelines.
24. CANCELLATION
Sourcewell or Vendor may cancel this Contract at any time, with or without cause, upon sixty
(60) days’ written notice to the other party. However, Sourcewell may cancel this Contract
immediately upon discovery of a material defect in any certification made in Vendor’s Proposal.
Termination of this Contract does not relieve either party of financial, product, or service
obligations incurred or accrued prior to termination.
Sourcewell Steelcase Inc.
By: __________________________ By: __________________________
Jeremy Schwartz Megan Maguire
Title: Director of Operations &
Procurement/CPO
Title: Leader, Contract Specialist
Date: ________________________ Date: ________________________
Approved:
By: __________________________
Chad Coauette
Title: Executive Director/CEO
Date: ________________________
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
RFP 121919 - Furniture Solutions with Related Accessories and
Services
Vendor Details
Company Name: Steelcase Inc.
901 44th Street SE
Address:
Grand Rapids, MI 49508
Contact: Kevin Loubert
Email: kloubert@steelcase.com
Phone: 616-246-9455
Fax: 616-246-4918
HST#: 380819050
Submission Details
Created On: Monday November 11, 2019 14:01:43
Submitted On: Thursday December 19, 2019 15:01:54
Submitted By: Kevin Loubert
Email: kloubert@steelcase.com
Transaction #: aa9c07dd-ad11-4214-8ae6-09316e3fe6ac
Submitter's IP Address: 198.105.64.21
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
Specifications
Table 1: Proposer Identity & Authorized Representatives
Line
Item Question Response *
1 Proposer Legal Name (and applicable d/b/a, if any): Steelcase Inc. *
2 Proposer Address: 901 44th Street SE, Grand Rapids, MI 49508 *
3 Proposer website address: www.steelcase.com *
4 Proposer's Authorized
Representative (name, title,
address, email address & phone)
(The representative must have
authority to sign the “Proposer’s Assurance of Compliance” on
behalf of the Proposer):
Kevin Loubert, Industry Leader, Steelcase State & Local Government Solutions, 901 44th Street
SE, Grand Rapids, MI 49508, Email: kloubert@steelcase.com, Phone: 616.246.9455
*
5 Proposer's primary contact for this
proposal (name, title, address,
email address & phone):
Kevin Loubert, Industry Leader, Steelcase State & Local Government Solutions, 901 44th Street
SE, Grand Rapids, MI 49508, Email: kloubert@steelcase.com, Phone: 616.246.9455
*
6 Proposer's other contacts for this
proposal, if any (name, title,
address, email address &
phone):
Jeff Fredrickson, Director, Steelcase Government Solutions, 901 44th Street SE, Grand Rapids,
MI 49508, Email: jfredric@steelcase.com, Phone: 616.292.9904
Table 2: Company Information and Financial Strength
Line
Item Question Response *
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
7 Provide a brief history of your company,
including your company’s core values,
business philosophy, and industry longevity
related to the requested equipment, products
or services.
OUR HISTORY
Founded in 1912 as the Metal Office Furniture Company, our first patent for a metal
wastebasket meant safety for office workers. In crowded cities where fires spread quickly, replacing wicker with steel was a lifesaving innovation. Our past, present and
future are all about turning insights into innovations that unlock the promise of people
at work and make the world a better place.
Steelcase is a global, industry-leading company with approximately 13,000 employees
and fiscal year 2019 revenue of approximately $3.4 billion, is headquartered in Grand
Rapids, Michigan and became publicly-traded in 1998. We are globally accessible
through a network of channels, including over 800 dealer locations.
OUR VALUES
More than 100 years ago, our founders made a commitment to do business
differently. Our seven core values ground us and push us to do more and be better
every day.
At Steelcase we:
• Act with integrity
• Tell the truth
• Keep commitments
• Treat people with dignity and respect
• Promote positive relationships
• Protect the environment
• Excel
*
OUR PORTFOLIO
Steelcase leads the way in creating great experiences by offering a range of
architecture, furniture and technology products and services designed to help people
reach their full potential. Our comprehensive portfolio is anchored by three core
brands: Steelcase, Coalesse and Turnstone. Together with our partners, we design
spaces to help people work, learn and heal.
Our strategy is to grow by leveraging our deep understanding of the patterns
of work, workers and workspaces to offer solutions for new ways of working,
new customer markets and new geographies. We are recognized as a
responsible company that creates social, economic and environmentally
sustainable value.
And because protecting the environment is in our DNA, we drive sustainable social,
economic and environmental change through our decisions and actions. At Steelcase,
we don’t just do what’s right, we do what’s best — for people and for the planet.
Please see Additional Document T2.7 for more information, including a video about
who we are and what we do.
8 Provide a detailed description of the products
and services that you are offering in your
proposal.
Products Steelcase's family of brands and partner products provide an integrated
portfolio of furniture settings, user-centered technologies and interior architectural
products for both individual and collaborative work across a range of price points.
We have expanded our offerings through investments in product development and
our recent acquisitions and marketing partnerships.
• Our furniture portfolio includes panel, fence and beam-based furniture systems,
storage, fixed and height-adjustable desks, benches and tables and complementary
products such as worktools.
• Our seating products include task chairs which are highly ergonomic, seating
that can be used in collaborative or casual settings and specialty seating for specific
vertical markets such as healthcare and education.
• Our technology solutions support group collaboration by integrating furniture and
technology.
• Our interior architectural products include full and partial height walls and architectural pods.
The comprehensive Steelcase product portfolio includes:
Seating
- Office Chairs
- Guest Chairs + Stools
- Collaborative Chairs
- Lounge Seating
- Healthcare Chairs - Sofas + Sleepers
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
Desks + Tables
- Desk Systems
- Desks
- Height-Adjustable Desks
- Benching - Occasional Tables
- Conference + Classroom Tables
Storage
- Laterals + Pedestals
- Bookcases, Cabinets + Credenzas
- Bins + Shelves
- Carts
- Towers + Lockers
- Waste + Recycling
Integrated Technology
- Collaboration
- Workplace Optimization + Analytics
- Room Scheduling + Navigation - Apps
- Acoustic Solutions
Architecture + Space Division
- Fences + Beams
- Modular Walls
- Pods - Panels
- Screens
- Power + Flooring
Related Accessories
- Office Décor + Rugs
- Lighting
- Organizational Tools
- Computer Support
- Power + Cable Management
- Whiteboards + Podiums
Please see Additional Document T2.8 for more information, including product line
descriptions. Please see Pricing Zip document titled Pricing and Product
Specifications for full product details.
Services We and our Steelcase dealers also offer services designed to facilitate the fur
services are:
• Workplace strategy consulting
• Data-driven space measurement
• Finance and lease service
• Hosted event experiences.
The dealers for Sourcewell Members offer an extensive range of services, including,
but not limited to:
• Furniture Project Management – management of all aspects of furniture project
from inception through complete furniture installation. This service is normally included
with new furniture orders.
• Interior Design Services – combine creative aesthetics with functional solutions
to produce productive and comfortable environments in all interior spaces. This can
include Customer's-Own-Material (COM) when desired by a Member.
• Space Planning Services – identify the client’s key issues that set the
parameters of the project for the purpose of space planning, encompassing the
following:
• CAD Space Planning Services – upon receipt of an approved CAD-based
block plan from the architect or client, this service provides detailed drawings to be
used for installation purposes.
• Verification of Field Dimensions – this service confirms room dimensions
shown on client-provided CAD drawings or plans, as compared with actual site
conditions, and as it relates to furniture installation.
• Furniture Specification Services – utilizes an automated specification tools
to prepare furniture component list and costs.
*
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
• Installation Coordination Services – coordinates the logistical management of
furniture installation, such as project management, installation of product, coordination
of product arrival from manufacturer, verification of site conditions, logistical staging of
product and enforcement of quality/safety/code standards (NOTE: Normal installation is
typically included with new product to “room ready site conditions.”)
• Punch List Coordination Services – within this typical service is the identification
of any discrepancies to complete furniture installation in compliance to furniture plan,
including issuing punch list and updating punch list with resolution and completion.
• Post-Installation Evaluation – provide a team to audit a project for installation
quality compliance.
• Transportation Coordination Services – typically ensures product delivery meets
client requirements and site conditions. Included with these services are determination
of appropriate vehicle type for project site, obtaining appropriate municipal clearances
for parking, if necessary and coordination of delivery in compliance with property
management requirements. Normal delivery is often included with purchase of new
product.
• Studies to Reduce Costs – Steelcase dealers strive to reduce costs in
products and services through the following activities: continual update of workstation
typicals, utilization of existing products, value engineering when performance or function
is not sacrificed and recommendations to avoid duplications of services/products.
• Alternative Office Design – is a planning service that includes analysis and
related planning services as they relate to business results and facilities issues.
• Ergonomic Evaluation – basic ergonomic evaluation is available to provide
recommendations for improved safety and ergonomics as they relate to furniture. This
service might include providing product for evaluation on a limited basis or providing
training on the usage of furniture as it relates to ergonomics.
• Furniture Disposition – provides coordination of the removal and liquidation of
your surplus furniture through qualified furniture brokers.
• Furniture Rental – typically available at most dealerships in the event of project
delays. Normally with furniture rentals, systems furniture installation is not included, nor
is the subsequent dismantle and removal upon receipt of new product. Products that
are strictly for rental purposes only (not associated with a new product purchase) are
also available.
• Maintenance and Repair Services – qualified technicians provide maintenance and repair of all furniture products including non-warranty repair, parts supply and
emergency repairs after-normal-business hours. These services are typically quoted on
a per-project basis.
• Furniture Refurbishment – include re-fabrication and cut down of panels and
worksurfaces, painting of all metal surfaces, refinishing or restoring wood, and
cleaning and re-upholstery of seating products. Some dealers might also offer stain
and fire protection services, professional wood refinishing and furniture repainting.
• Reconfiguration – optimize re-use of your furniture assets to meet changing
work needs. This would include inventorying existing products; creating over/under
balance to specify new product/parts requirements; dismantling and rebuilding existing
products and applying new, existing, and/or stored products to implement furniture plan.
• Move Coordination – relocation services are coordinated with you, your
contracted vendors, and the Steelcase dealer(s) and provide move strategy
consultation, supply labels and workstation designation numbers, make available floor
location map for movers, offer labor to implement small internal moves and manage
large moves.
• In/Out – bringing furniture in or out of a warehouse or storage.
• Inventory / Asset Management – service typically includes full-service customer storage, inventory management, inventory-list maintenance, condition reports, and
movement history. This could involve picking up, storing, repairing, inventorying,
salvaging, and delivering products falling within the scope of this contract. Most
dealers will use SnapTracker and/or bar coding as part of this service. The intention
in using an Asset Management Contract is to promote the long-term efficiency of the
Sourcewell contract by (among other things) extending the use and re-use of
products. Asset Management Contracts cannot be created under this Contract unless
they are executed within the authorized term of a contract resulting from this RFP.
The actual term of the Asset Management Contract may, however, extend beyond the
expiration date of this Contract.
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
• Electronic Ordering – with electronic ordering you can efficiently transmit orders,
reports, invoices, etc., from your computer to your Steelcase dealers’ computer.
• Educational Seminars – most Steelcase dealers will conduct seminars
concerning end user personnel training in proper and safe use of furniture, business
trends and their effects in the workplace, end user education in ergonomic support
tools and instruction in furniture care and maintenance.
• Emergency Services – some dealers offer emergency services including keys
locked in desk, electrical failures, broken chair mechanisms, and any condition
threatening safety or productivity.
9 What are your company’s expectations in the
event of an award?
In the event of an award, Steelcase's expectations are that Steelcase and Sourcewell
would work closely to implement an aggressive go-to-market strategy for the new
contract. Our Sourcewell contract has been central for Steelcase in SLED sector and
we see significant potential to grow our business together in both the US and
Canada.
Steelcase and Sourcewell would conduct joint kick off meetings at Sourcewell in
Staples, MN and/or Steelcase in Grand Rapids to launch the new contract to
Steelcase and Steelcase dealer sales to increase enthusiasm, awareness and
knowledge, coordinated with press releases the to the marketplace. In addition,
regularly scheduled webinars would be put in place on an ongoing basis to continue to train and market our Sourcewell contract to the Steelcase and Steelcase dealer
sales organization.
*
Steelcase would continue to work to partner with other Sourcewell contract holders
like National Cooperative Leasing and others in noncompeting segments to share
ideas, collaborate, improve training and grow Sourcewell contract acceptance.
Internally and externally, Steelcase will communicate the award utilizing our Steelcase
intranet Village site and Steelcase social media as appropriate.
We also expect we would establish a regular communication cadence for feedback
and review on mutual contract progress and performance. The continuing goal is to
provide superior total solutions and value to Sourcewell Members, promoting
Membership while increasing contract utilization and growth.
10 Demonstrate your financial strength and
stability with meaningful data. This could
include such items as financial statements,
SEC filings, credit and bond ratings, letters
of credit, and detailed reference letters. Upload supporting documents (as applicable)
in the document upload section of your
response.
Steelcase is financially strong and a fiscally responsible company, with fiscal 2019
revenue of $3.4 billion. Our global revenue enables us to have the financial security
and resources to stay at the forefront of the industry and serve our customers with a
high level of service and innovation.
Please see Financial Strength and Stability T2.10 for more information, including our
2019 Annual Report and most recent SEC Filings.
*
11 What is your US market share for the
solutions that you are proposing?
Steelcase has the greatest global market share compared to other global market
leaders that we’ve included as a graph in Additional Document T2.11. Steelcase is
the global industry leader in scale and innovation. Additionally, based on our FY19
revenue, 72% of Steelcase’s revenue was in the Americas.
*
12 What is your Canadian market share, if any? Canada is included in our Americas market share, per our publicly reportable regions
(Americas, EMEA, APAC, Other). *
13 Has your business ever petitioned for
bankruptcy protection? If so, explain in detail.
As a 100+ year old industry leading company with global operations, Steelcase Inc.
naturally gets involved in periodic legal proceedings including contract disputes and
other claims arising from time to time in the normal course of business. Steelcase business practices have been sound throughout our existence, and we believe there
is no past, current, or contemplated future situation that would have any material
adverse effect on Steelcase’s integrity, financial stability or reputation, or that should
cause our customers concern regarding Steelcase’s overall business practices or
continuing ability to serve them.
*
Please see Financial Strength and Stability T2.13 for the Dun and Bradstreet Report.
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
14 How is your organization best described: is it
your written authorization to act as a distributor
with your sales and service force and with your
Steelcase is a manufacturer. For over 100+ years, we’ve served the world’s leading
organizations and supported their workplace needs. We design for a wide variety of
customer needs through a comprehensive portfolio of architecture, furniture, technology
and services.
Steelcase Account Management Kevin Loubert is the strategic and empowered single
point-of-contact for Sourcewell and is accountable for the relationship Sourcewell
Members hold with Steelcase. Kevin is responsible for the successful implementation
and fulfillment of any resulting Sourcewell contract award and reports to Jeff Fredrickson, Director for Steelcase Government Solutions. Jeff works closely with
Kevin to further enhance and promote the Sourcewell relationship. This continuity
helps Steelcase maintain an emphasis on the contract requirements and bring
management focus to the contract.
Additionally, Kevin has access to a breadth of resources, tools, and teams to support
Sourcewell Members and their business objectives working with local Steelcase sales
and participating Steelcase dealers. Kevin Loubert and Jeff Frederickson are both
Steelcase employees. Steelcase Distribution
We operate through an extensive and experienced distribution network that allows us
to deliver great experiences to our customers at both a local and global level. One
of the main benefits of working with Steelcase is our reach and ease of doing
business around the world. We offer the industry’s most extensive manufacturing,
sales, service and research footprint with:
• 13 manufacturing facilities across three continents (6 in the Americas)
• 70 offices in over 37 countries • 750+ dealers over 800 locations worldwide (400 in US and Canada)
To serve our customers across North America and in several export markets,
Steelcase has a network of 6 Americas manufacturing facilities. These plants operate
in tandem with a network of seven regional distribution centers, or RDCs. All products are shipped from the plants to the RDCs, where they are consolidated into
complete customer orders in preparation for delivery. Our RDC locations match up
with the major population centers of the United States, while also giving us access to
Canada and major cargo ports for our export markets.
*
The majority of our manufacturing and distribution teams are Steelcase employees.
Each Regional Distribution team has a third-party operated fleet that is dedicated to
Steelcase loads and deliveries. The fleet drivers wear Steelcase uniforms and drive
Steelcase branded vehicles.
Authorized Dealer Network
We make our products and services available through the largest, most experienced
network of dealers in the industry. The Steelcase dealer network is comprised of
750+ dealers with over 800 locations around the world—400 of which are in the US
and Canada. Steelcase dealers are committed to building long-term customer
relationships, and they will serve as Sourcewell’s local, first-point-of-contact for all
product, service, and warranty questions and requests.
Our dealers help us respond nimbly to the needs of our clients, and perform as a
familiar, local partner. The Authorized Dealer Network is the standard operating
procedure for Steelcase, and it’s how we go to market. The Steelcase Dealer
Network manages day-to-day relationship with our customers, and we rely on them to represent our family of brands and optimize the customer experience. They are held
to a high level of quality and service, and will perform installation, warranty work, and
other valuable services to Sourcewell Member’s expectations.
While Steelcase Authorized Dealers are not direct employees of Steelcase, they go
through a thorough evaluation and vetting process to ensure alignment and market
viability. Because of the personal nature of each dealer appointment and the
importance of continuing successful customer relationships, Steelcase assesses each
dealer candidate, including the principal owner(s) of the business, along with the
proposed management team, before appointing an Authorized Steelcase Dealer.
Any additional subcontracting would be performed according to your requirements.
Subcontractors must pass a qualification process and sign a master services
agreement agreeing to Steelcase standards for quality and service delivery.
Please see Additional Document T2.14 for more information, including our global
locations and complete dealer list.
15 If applicable, provide a detailed explanation
outlining the licenses and certifications that
Steelcase is subject to a variety of federal, state, local and foreign laws and
regulations requiring registrations, licenses and certifications in pursuit of doing
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are both required to be held, and actually
held, by your organization (including third
parties and subcontractors that you use) in
pursuit of the business contemplated by this
RFP.
commerce and business in addition to many industry practices. We believe our
operations are in substantial compliance with all.
Our products and operations carry a number of third-party verified certifications,
reflecting our commitment to sustainability and dedication to delivering on our
promises.
Global Standards + Reporting
• Carbon Disclosure Report
• Global Reporting Initiative Index (GRI)
• UN Global Compact
Americas
• BIFMA level certification program. As a partner in the development of the
ANSI/BIFMA e3 furniture sustainability standard, we introduced the first level 3
certified product in the industry. Steelcase level certified products are accredited by
third-party certifiers using a point-based system that spans social responsibility,
energy use, materials selection and human and ecosystem health impacts. Currently,
Steelcase has over 170 BIFMA level Certified products.
• Cradle to Cradle certification program. The Cradle to Cradle certification is an
industry benchmark that we actively pursue to help designers and customers specify and purchase products to meet their sustainability goals. We offer more Cradle to
Cradle Certified products than any other company in any industry globally. Currently,
Steelcase has over 50 products certified under the Cradle to Cradle Certified
Product Program.
• Forestry Stewardship Council Chain or Custody certification. Steelcase supports
chain of custody programs as a way to ensure our customers receive wood from
responsible sources. Our Wood Manufacturing Facility is FSC Chain of Custody
certified to provide customers with FSC certified products.
• LEED certification program. We help customers leverage our product
performance in the certification of their buildings through materials and resources,
ergonomics, social equity in the supply chain, innovation in design, and low-emitting
materials. Steelcase products can also contribute to WELL Building Standards (Air,
Light, Fitness, Comfort, Nutrition, and Mind) and BREEAM (Indoor air quality, Acoustic
performance, Environmental impact of materials, Responsible sourcing of materials,
Material efficiency, and Waste management).
*
• SCS Indoor Advantage certification program. We pursue industry-independent,
third-party testing and indoor air quality certification for many of our products and
materials through the SCS Global Services' Indoor Advantage™ program. Currently,
Steelcase has over 350 SCS Indoor Advantage certificates, which demonstrates
compliance to ANSI/BIFMA criteria for low–emitting furniture, potential to provide credits toward the U.S. Green Building Council’s LEED certification, and compliance
to compliance to California 01350, ASHRAE 189.1, and CHPS Collaborative for High
Performance Schools Criteria for furniture.
• Canadian Electrical Standards. When applicable and required, Steelcase
products are tested according to Canadian product performance standards. Often this
testing is performed by an accredited agency or testing laboratory. For electrical
components, Underwriter’s Laboratory is often utilized to certify that Steelcase product has been tested and met with Canadian agency approval. Steelcase product can then
be marked as “c(UL)us LISTED.” Canadian authorities accept this c(UL)us listing as
equivalent to CSA (Canadian Standards Association) approval. Canadian standards
also require all safety warning labeling to be bilingual (English and French). Steelcase
product warning labels are, therefore, marked as such with warnings in both English
and French.
• ISO Certifications. Steelcase performs internal audits to verify compliance with
the requirements of our management systems and certifications that include ISO
9001, ISO 14001 and ISO 17025 as well as OHSAS 18001. All Steelcase-owned
manufacturing operations around the world have ISO 14001 registered environmental
management systems. This certification assures we have a systematic way of
managing our impact and risk with methods that meet internationally accepted
criteria.
• E-verify. U.S. law requires companies to employ only individuals who may legally
work in the United States – either U.S. citizens, or foreign citizens who have the
necessary authorization. This diverse workforce contributes greatly to the vibrancy and
strength of our economy. Steelcase verifies its compliance with this U.S. law and has
registered with and uses the federal work authorization program commonly known as
E-Verify. Steelcase E-Verify Company ID Number # 7685.
• Sustainable Facilities. Steelcase is proud of our sustainability initiatives and
certifications. A number of our facilities around the world hold environmental
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accomplishments and certifications. In North America those facilities include our
Learning + Innovation Center, Wood Products plant, Kentwood West plant, and our
Global Business Center.
16 Provide all “Suspension or Disbarment”
information that has applied to your
organization during the past ten years.
As a company operating for over 100+ years, Steelcase Inc. has been involved in
litigation, contract disputes, liens, and other claims from time to time in the course of
business. Steelcase business practices have been sound throughout our existence,
and we believe there is no current or historic situation that has any material adverse
effect on Steelcase’s integrity, financial stability or reputation, or that should cause our
customers concern regarding Steelcase’s overall business practices or continuing ability
to serve them.
*
17 Within this RFP category there may be
subcategories of solutions. List subcategory
titles that best describe your products and services.
Please see Additional Document T2.17 for a matrix of our offerings to meet
Sourcewell Members requirements.
We've included our subcategories in the response to T2.8 underneath each product
category (office chairs, desks, lighting, etc.). A list of our services can also be found
in question T2.8.
*
Table 3: Industry Recognition & Marketplace Success
Line
Item Question Response *
18 Describe any relevant industry awards or 2019
recognition that your company has received • Ranked #1 in the Home Equipment and Furniture category on Fortune
in the past five years Magazine’s 2019 “World’s Most Admired Companies” annual list
• Placed 85th overall out of 300 top U.S. companies and 13th in the
“Consumer
Goods’ sector in Newsweek’s first “Most Responsible” list for our positive efforts in
environmental stewardship, social impact and corporate governance
• SILQ received multiple design and innovation awards, including a Product
Design Award in the prestigious Red Dot Awards
• Honored by the Women's Forum of New York for 30% of our board being
made up of women
• Multiple industry awards at NeoCon, including Gold for Steelcase Flex and
Steelcase Roam in their respective categories, Gold for Designtex Biophilia 2.0 in
the Healthcare Fabrics category, and Silver for Metallic wallcoverings
2018
• NeoCon Best in Competition and Best Large Showroom
• NeoCon Gold for our SILQ product and Best of NeoCon innovation award for
our Mackinac product
• Fortune magazine’s 2018 “World’s Most Admired Companies,” earning third
rank in the Home Equipment and Furnishings industry sector
• Multinational finalist in the 2018 Circulars awards, an initiative of the World
Economic Forum recognizing companies leading the way to a circular economy
• Included in the 2018 World’s Most Admired Companies list by Fortune, earning
third rank in the Home Equipment and Furnishings industry sector
• Multinational finalist in the 2018 Circulars awards, an initiative of the World
Economic Forum recognizing companies leading the way to a circular economy
• Recognition as a Winning “W” Company by 2020 Women on Boards, a
national campaign to increase the percentage of women on U.S. company boards to
20 percent or greater by the year 2020, for the seventh year in a row.
• A perfect 100 score in all categories on the Human Rights Campaign’s 2018
Corporate Equality Index, the fourth consecutive year
• A top 30 position as one of the largest 100% Green Power Users in the U.S.,
according to the EPA’s Green Power Partnership.
*
• Member of CE 100, The Ellen MacArthur Foundation Circular Economy 100
2017
• Clean Corporate Citizen (C3) designation from the Michigan Department of
Environmental Quality
• Recognized by 2020 Women on Boards as a 2016 Winning 'W' Company for
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the sixth consecutive year
• Human Rights Campaign Foundation – Corporate Equality Index 100%
• Silver Bicycle Friendly Business award, from the League of American Bicyclists
(2017 - 2021)
• 2017 Analytics 50 honoree, a national recognition honoring organizations using
analytics to solve business challenges, from Drexel University's LeBow College of
business
2016
• Human Rights Campaign Foundation – Corporate Equality Index. 100%
• Fortune magazine’s 2016 “World’s Most Admired Companies,” named for the
tenth time
• 2016 Civic 50, honored by Points of Light as one of the 50 most community-
minded companies in America
• Goodwill of Greater Grand Rapids Collaborative Partner Award for Steelcase’s
assistance in the creation of Goodwill’s new Workforce Development office
• 2016 Best and Brightest Sustainable Companies in Michigan, honored by the
Michigan Business & Professional Association
• HR executive magazine, #34 in the top 50 companies most admired for HR:
people management, innovation and management quality
2015
• Steelcase named to Fortune Magazine’s Worlds Most Admired Companies list.
Respondents rate their industry peers and competitors on nine criteria: innovation,
people management, use of corporate assets, social responsibility, quality of
management, long-term investment, financial soundness, quality of products and
services and global competitiveness. Steelcase was the only office furniture company on the list.
• Human Rights Campaign Foundation – Corporate Equality Index. 100%
19 What percentage of your sales are to the
governmental sector in the past three
years
Steelcase sales to federal government agencies was approximately 3% of our
consolidated revenue for FY2017-2019. *
20 What percentage of your sales are to the
education sector in the past three years
No vertical market represented more than 14% of Steelcase revenue. Please see
Additional Document T3.20 for more information about the Steelcase vertical markets
from FY17-FY19.
*
21 List any state or cooperative purchasing
contracts that you hold. What is the annual
sales volume for each of these contracts
over the past three years?
Our Sourcewell contract is our primary national cooperative contract Steelcase
markets to state & local government entities, education, nonprofits, chosen as a
national vehicle to maximize our effectiveness in reaching these entities.
Other cooperative procurement contracts that Steelcase holds:
• Educational and Institutional Cooperative (E&I) • Vizient – Healthcare GPO
• Intalere – Healthcare GPO
• HPG – Healthcare GPO
• ROI – Healthcare GPO
• Premier – Healthcare GPO
• Green Health Exchange – Healthcare GPO
• NASPO Valuepoint • GSA Contract – Federal Government
• BuyBoard
• State contracts: AL, AK, AR, CT, FL, GA, HI, ID, KS, LA, MN, MS, MT, NV,
NJ, NM, NY, NC, ND, OH, OR, PA, SC, TX, UT, WI
*
22 List any GSA contracts that you hold. What
is the annual sales volume for each of these
contracts over the past three years?
Our Steelcase GSA contract is GS-27F-0014V. Steelcase also holds other federal
government contracts as well. In fiscal year 2019, our sales to U.S. federal
government agencies represented approximately 3% of our consolidated revenue
which is consistent with fiscal years 2018 and 2017. $3.4 billion in revenue in
FY2019.
*
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Table 4: References/Testimonials
Line Item 23. Supply reference information from three customers who are eligible for Sourcewell membership.
Entity Name * Contact Name * Phone Number *
Larimer County Connie Gunter 970-498-5909 *
Tri-County Technology Center Eric Randall 918-331-3249 *
County of San Diego Mindy Ripley 619-806-7921 *
County of Albemarle Sheila Hoopmann 434-975-9340
Francis Tuttle Vocational Technical Center Brenda Hoover 405-717-4248
Table 5: Top Five Government or Education Customers
Line Item 24. Provide a list of your top five government, education, or non-profit customers (entity name is optional),
including entity type, the state or province the entity is located in, scope of the project(s), size of transaction(s), and dollar
volumes from the past three years.
Entity Name Entity Type * State /
Province * Scope of Work * Size of Transactions * Dollar Volume Past Three
Years *
Customer 1 Government District of
Columbia - DC
264 product lines $19,518 $219,502,675 *
Customer 2 Education California - CA 262 product lines $6,354 $86,102,262 *
Customer 3 Government BC - British
Columbia
164 product lines $19,721 $26,090,588 *
Customer 4 Education New York - NY 201 product lines $11,414 $21,913,976 *
Customer 5 Education California - CA 197 product lines $11,056 $19,214,910 *
Table 6: Ability to Sell and Deliver Service
Describe your company’s capability to meet the needs of Sourcewell Members across the US, and Canada if applicable.Your response
should address in detail at least the following areas: locations of your network of sales and service providers, the number of workers (full-
time equivalents) involved in each sector, whether these workers are your direct employees (or employees of a third party), and any
overlap between the sales and service functions.
Line
Item Question Response *
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
*
25 Sales force. Steelcase’s sales force is a unified effort between Steelcase sales—both at the
corporate and local levels—and our Authorized Dealer Network. While each Steelcase
dealer maintains its own sales force, the Steelcase sales representatives complement
the market and work closely together to bring our customers quality solutions and
unparalleled service.
Steelcase Sales Many Steelcase sales and support staff have a ‘home base’ in their lo
employees— including over 375 salespeople. The Work
• Atlanta, Georgia
• Boston, Massachusetts
• Chicago, Illinois
• Dallas, Texas
• Los Angeles, California
• Mexico City, Mexico
• New York, New York
• San Francisco, California
• Toronto, Canada
• Washington, D.C.
Additionally, our Global Business Center Headquarters is located in Grand Rapids,
Michigan and has over 2,200 employees whose roles cross a variety of functions,
including providing support to the sales field and dealers. Our Business Center in
Monterrey, Mexico will also have teams that support Sourcewell Members.
Leading our sales efforts through a newly awarded contract would be Kevin Loubert.
He will serve as the primary point of contact for Sourcewell and accountability for
Steelcase. Kevin has responsibility for the successful implementation and fulfillment of any resulting Sourcewell contract, if awarded. He reports to Jeff Fredrickson, the
Director for Steelcase Government Solutions. Jeff works closely with Kevin to further
enhance and promote Sourcewell and provide service to Sourcewell Members. This
continuity has helped Steelcase maintain an emphasis on the contract requirements
and bring management focus to the contract with Sourcewell.
In addition, any resulting Sourcewell award and contract would have the support of
Jean-Marie Murphy, Vice President, leading our East Business Group as well as our government business segments. Jean-Marie has a solid history at Steelcase in sales
as well as leadership of our Channel Development group. The combination of Jean-
Marie's Sales and Channel experience, as well as her strong relationships in key
markets make her a great fit to help us grow our volume with Sourcewell Members.
Jean-Marie will be an advocate of an awarded cooperative contract agreement with
Sourcewell and bring Steelcase support where needed to leverage the contract to
serve Sourcewell Members.
Each Steelcase dealer maintains its own sales force who work closely with Steelcase
sales representatives throughout the selling process. The attention of our Steelcase
sale force is fully focused on selling the entire Steelcase Inc. portfolio and Partner
products being offered in this Sourcewell RFP proposal response. Here are a few
additional facts about the sales support provided to Sourcewell and Sourcewell
Members.
• We serve North American customers mainly through approximately 400+
Steelcase dealer sales locations
• We serve our dealers and customers with 375+ sales personnel in the U.S.
and Canada which include sales representatives, sales management and sales
support
• Both Steelcase and our dealers have specific sales representatives assigned to
Sourcewell Member sectors as well as specialized workplace consultants in the higher
education and healthcare segments
All Steelcase sales representatives and support personnel are employed by Steelcase
and the dealer personnel are the employees of our independently owned authorized
dealerships. However, the sales and service employees at Steelcase and our
dealerships work to create a seamless experience for our customers.
Please see Additional Document T6.25 for more information, including the Steelcase
team supporting Sourcewell.
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*
26 Dealer network or other distribution
methods.
The Steelcase Authorized Dealer Network is comprised of 400 dealer locations
throughout North America and Canada. These local dealer teams have the capabilities
and experience to execute large, complex projects consistently, within budget, and on-
time. Our dealers provide the local point of contact and significant scalability to
respond to large and important projects for Steelcase. Our dealers offer local
knowledge, skilled labor, workplace installation, regional asset management, and other
services that may include providing audio-visual technology, floor coverings, ceilings and more to satisfy customer projects and high expectations.
Steelcase is responsible for providing insights based, high quality, and innovative
products to our dealers to meet the evolving needs of our customers and Sourcewell
Members. Steelcase gives Sourcewell Members local, national, and international
representation via our dealer network with over 800 locations worldwide – the
industry’s strongest network of its kind. Each dealership utilizes its own sales and
services force – supported closely by Steelcase – to provide Members with the
specific services they require. As experienced business owners, dealers recognize that
they can only be successful by fully meeting or exceeding their customers’ needs. To
that end, they are committed to providing Sourcewell Members exemplary service in
their local marketplace.
The relationship we have with our dealers is extremely unique—instead of signed
agreements we have trusted long term relationships with our dealers and treat them
as business partners. In fact, many of our largest dealers have been partners with
Steelcase for more than twenty years. Because of the personal nature of each dealer
selection and the importance of continuing successful customer relationships, Steelcase
thoroughly assesses each candidate, including the principal owner(s) of the business
and proposed management team, before appointed an Authorized Steelcase Dealer.
Once appointed to be part of our Authorized Dealer Program, Steelcase monitors
performance throughout the year and dealers must meet annual performance goals in
order to maintain their accreditation. We hold our dealers to a high level of quality
and exceptional performance and will utilize all of our resources to ensure customer needs are met. Steelcase management conducts annual formal sessions with dealer
management to identify any training or resource needs.
Steelcase also awards dealers as Platinum Partners when they standout
for
exceptional service and extraordinary results. Steelcase grants this status to dealers
that strongly engage with Steelcase, customers, and the community to deliver
exceptional value.
While Kevin Loubert, Jeff Fredrickson and Jean-Marie Murphy provide the key
leadership and management of our Sourcewell contract, Steelcase is proactively
focused with our regional sales management teams, our 375+ Steelcase sales
representatives and with our authorized Steelcase dealers on the Sourcewell
Membership.
It has been a privilege for Steelcase and Steelcase dealers to work with Sourcewell
and its Members delivering products and services. Our hope is to continue this level
of support and service for Sourcewell by earning a new contract award.
Please see Additional Document T6.14 to access dealer locations.
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*
27 Service force. Over 400 Steelcase dealer locations—with approximately 5,300 dealer sales, sales
management, installers and support staff located throughout North America—serve as
our customers’ local, first-point-of-contact for all product, service, and warranty questions
and requests. As experienced business owners, dealers recognize that they can only
be successful by fully meeting or exceeding their customers’ needs. A significant
percentage of the products sold by Steelcase dealers are the Steelcase and partner
products being offered in this Sourcewell RFP proposal response. Most of our
Steelcase dealer sales force attention is focused on selling the entire Steelcase Inc.
portfolio and partner products we are proposing. They are committed to providing their
customers exemplary service and to building long-term relationships with them.
To support our dealers in their customer service efforts, each dealer has dedicated
Customer Service Representatives in the Order Fulfillment Team at Steelcase. In
addition to their dedicated representatives, dealers and Sourcewell Members have
access to a variety of Steelcase customer service experts by calling 1-888-
STEELCASE. This toll-free number serves as the single point of contact for all dealer
questions and to reach experts in:
• Billing Services
• Distribution • Network Orders
• Sales Services
• Service Parts
• Problems, Complaints, and Warranty Issues
To further ensure that their customers have a positive experience:
• In-house experts receive specialized training from Steelcase (workplace
consultants, designers, order entry, project management and installers) For example,
there are approximately 1,700 dealer installers and on average, Steelcase provides
additional training to more than 400 installers a year. If a Sourcewell Member did
have their own installers, they could have access to Steelcase training, however, every
third party must be sponsored by a dealer or Steelcase. We have provided examples
of some of the courses Steelcase conducts in Additional Document T8.36.
• Documented project processes are in place to address every step from solution
development to final installation
• Steelcase also provides easy online access to our product installation instructions
24/7 here: www.steelcase.com/installers/
Ensuring A Smooth Process
This is an example of the order process Steelcase dealer customer service
representative employ. They use our Hedberg Data Systems, a fully owned subsidiary
of Steelcase, which is tightly integrated with Steelcase's business systems. Hedberg
ensures a streamlined order process and virtually eliminates order errors. Through EDI
transactions Hedberg provides a constant, audited flow of your information. With this system, Sourcewell Members can:
• Receive electronic quotes, orders, invoices, and reports
• Assign required delivery dates
• Add special delivery requirements
• Apply color coding if needed
• Include tagging, etc.
• Send the order to Steelcase via EDI.
Steelcase receives EDI orders Monday through Friday from 7:45am until 11:45pm, and
Saturday at 6:45pm. Once Steelcase received the order in SAP, your representative
will review the order to ensure your needs have been met. Additionally, your dealer will
receive an acknowledgement via EDI the same time. Real time status of the order
can be viewed via Web Tracks.
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*
28 Describe in detail the process and
procedure of your customer service
program, if applicable. Include your
response-time capabilities and commitments, as well as any incentives that help your
providers meet your stated service goals or
promises.
Between your servicing Steelcase dealer(s) and Steelcase Account team, Sourcewell
Members will have access to a wide breadth of teams and resources to meet your
needs—all of whom will apply a high level of customer service. Response times
vary depending on scope of issue, yet Steelcase and your dealer will work quickly
and efficiently towards a prompt resolution. An example of customer service teams
and processes are listed below:
Steelcase Order Fulfillment Team (OFT). Steelcase dealers have dedicated customer
service representative teams based our Business Center Headquarters in Grand
Rapids, Michigan. The OFT links Steelcase and dealers to provide Members timely
order and delivery information, keep Members up to date on project status and
provide value-added services to make sure project requirements are met.
Customer Service Availability. Most Steelcase teams are available from 8am-5pm
Monday through Friday. Kevin Loubert, the Sourcewell Account Manager can delegate
issues/tasks to Steelcase or dealer team Members to ensure your needs are met
quickly and efficiently, even outside of normal business hours. Once an order has been
processed, the dealer will follow up with Steelcase to ensure purchase orders have
been received and there are no questions or delays. The dealer will update any status
reports, monitor lead times and ship dates, and identify any potential problems with
deliveries.
Additional responsibilities include:
• Prepare quotations, provide information to set up new vendors, and place orders
and ensure accuracy—all in our operating system, Hedberg
• Track order, contact vendor as necessary to obtain ship dates
• Verify order acknowledgements from vendors • Prepare status reports
• Schedule delivery and installation with our operations team
• Coordinate truck schedule with the manufacturer
• Resolve processing of Completion Report orders in a timely fashion.
Warranty Claims. In the event that you receive a Steelcase product that is freight
damaged, malfunctions or requires warranty service, Steelcase has a plan in place to
make sure issues are resolved quickly and to your satisfaction. To place a service
request, first call the selling participating Steelcase dealer. The Member servicing
dealer will evaluate the defect and the product’s manufacturing date to determine
warranty coverage under Steelcase Warranty Policy. The issue will be explained in
detail to the OFT representative by the servicing dealer and they will submit a request
for a replacement product and/or part, if necessary. Steelcase will provide the
servicing dealer with the product or replacement part, and the servicing dealer will
deliver and install it swiftly and at no charge to the Member.
Issue Escalation. All significant issues are directed to the manufacturing location or
distribution center from where the issue originated. The in-plant teams work to conduct
investigations and drive root cause corrective actions to eliminate issues from occurring
again in the future. Plants produce monthly reports on their top contributing complaints
and the corrective action project plans to address the issues. There are three levels of escalation to address issues of varying
complexities:
• Level 1: Quality Solutions Team handles roughly 85% of quality claim data
• Level 2: Customer Satisfaction Leaders who are experts on plant process
handles the next 10% of volume • Level 3: Field Quality Project Managers handle the most difficult 5% of claims, often in need of traveling to site to understand issues and troubleshoot.
• Each level handles increasingly more difficult claims, with level one being the
easiest and level three the hardest. Sourcewell Account Manager, Kevin Loubert, will
step in to navigate and rectify any issues that are not resolved by the three-level
escalation process.
Ongoing Quality Assurance. To closely monitor our quality initiatives, Steelcase has a
management tool that integrates each area of the company and shows how processes
are impacting one another. This tool, called the Steelcase Lean Management System
allows us to see where we’re going and monitor all operating functions to ensure
everything is running smoothly. Management watches performance indicators regularly to
ensure that Steelcase’s reputation as a quality manufacturer remains intact.
Our quality system tracks several key, customer-centered metrics:
• Defective parts per million and splits parts per million
• Perfect orders delivered on time
• Response to customer complaints
• Ability to say yes to requested delivery dates.
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29 Identify any geographic areas of the United
States or Canada that you will NOT be fully
serving through the proposed contract.
Steelcase and our dealers have been serving ALL geographic areas and Sourcewell
market segments of the United States and expanded into Canada over the past five
years. We are eager to continue serving all geographic areas and plan to continue to
develop new strategies to grow our reach with this proposed contract to Sourcewell
Members in the United States and Canada.
*
30 Identify any Sourcewell Member sectors (i.e., government, education, not-for-profit) that you
will NOT be fully serving through the
proposed contract. Explain in detail. For
example, does your company have only a
regional presence, or do other cooperative
purchasing contracts limit your ability to
promote another contract?
Please see our response to T6. 29. Steelcase will offer and promote an awarded contract of comprehensive solutions to all Sourcewell Member segments and
Sourcewell defined verticals.
*
31 Define any specific contract requirements or
restrictions that would apply to our Members
in Hawaii and Alaska and in US Territories.
All shipments to Alaska and Hawaii (and the US Islands if and when they become a
viable option to be included) will be shipped F.O.B. factory; freight prepaid, and
allowed to port of embarkation. Steelcase reserves the right to select shipping method
and the port of embarkation. All charges beyond the point of embarkation are to be quoted by and payable to the dealer.
For Alaska and Hawaii (in the United States), additional freight charges apply and will
be quoted upon request. For deliveries in Alaska and Hawaii (in the United States)
and the Northwest Territories, Nunavut and Yukon (in Canada), a service charge equal
to five percent (5%) of list price shall be assessed for Orders up to $200,000 list
price. The service charge for orders above $200,000 list price shall be negotiated.
*
Remote Location(s) Installation & Service: Any location outside of a 25-mile radius of
the Steelcase dealer’s location(s) are considered remote. Upon request, the dealer
would provide a NOT TO EXCEED estimate with respects to travel, per diem, lodging
and equipment rental, if needed, at the time of project quotation. Member would pay
ACTUAL invoice of these items upon verification of the fees. For the Northwest
Territories, Nunavut and Yukon (in Canada), additional freight charges apply and will be
quoted upon request.
Table 7: Marketing Plan
Line
Item Question Response *
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
32 Describe your marketing strategy for
promoting this contract opportunity.
Upload representative samples of your
marketing materials (if applicable) in
the document upload section of your
response.
Should Steelcase be fortunate enough to receive a Sourcewell award, we would
immediately take the following steps over the first ninety (90) days to proactively launch our
agreement:
• Develop a comprehensive launch package for Steelcase dealers that includes a
Sourcewell overview including key positioning points, Sourcewell-Steelcase agreement
highlights, pricing overview, Sourcewell Membership information, and a detailed Participation
Letter which must be signed and returned to Steelcase prior to being added to the
Agreement as a Steelcase Subcontractor/authorized participating dealer.
• Communicate broadly to Steelcase dealers via our intranet regarding the
scope/availability of the Sourcewell-Steelcase agreement.
• Host webinars with Steelcase Dealers and Sourcewell representatives to review the
agreement, terms, Membership specifics, Sourcewell marketing/sales support, and key
targets by region.
• Establish a regular cadence of communication between Steelcase POC and
Sourcewell Contract Administrator to include frequency of business reviews, protocols for
communication engagement between Sourcewell, Steelcase, and Steelcase dealers, and
guidance for issue resolution.
• Work collaboratively with Sourcewell to craft and release press release statements
regarding our new agreement and who can utilize this agreement moving forward.
• Post summary information of the Sourcewell-Steelcase relationship on our public
website. Complete agreement information including pricing, terms, Member information, and dealer Participation Letters will be loaded to our Steelcase Village intranet site.
• Work proactively with Sourcewell to craft relevant co-branded marketing materials that
elaborate on the nature of our relationship, the scope of our agreement, and the process
by which clients may procure Steelcase solutions through the Sourcewell-Steelcase
agreement.
*
• Steelcase will continue to regularly attend national, regional, and supplier-specific trade
shows and expos on an annual basis to grow awareness and business in the SLED
segment.
• We will work collaboratively with Sourcewell to develop relevant promotion materials
that will help both Steelcase and dealer sales representatives best position Sourcewell and
the value of the Sourcewell-Steelcase agreement to prospective clients in the sectors
Sourcewell serves.
• Steelcase will create a Sourcewell specific page on our Village intranet site which
contains all the items listed above. For confidentiality purposes, we will not post these
items on our public Steelcase.com site where competitors may freely view them. Steelcase
will provide Sourcewell with multiple layers of communication touch-points during our post-
award kick-off meeting. Anything pertaining to the Sourcewell agreement will be directed to
our agreement owner, Kevin Loubert. Project-specific questions from sector clients would first be directed to one of our local participating Steelcase dealers. Should there be a
need for further escalation, Kevin Loubert would be the next point of contact.
• Steelcase will work collaboratively with Sourcewell post-award to develop a list of
priority accounts/opportunities based on the current Sourcewell Membership list. We will
also follow-up on all leads provided by Sourcewell in a timely way. Steelcase has many
branded sales materials, all Steelcase brochures, cut-sheets, and technical specification
documents with which we market and promote our offering to these sectors. A few of
those are attached and most are available electronically, 24/7 via www.steelcase.com.
Please see Marketing Plan/Samples T7.32 for more information, including the Value of Steelcase Cooperative Purchasing, state and local government capabilities, and Active
Learning space insights and applications.
33 Describe your use of technology and
digital data (e.g., social media,
metadata usage) to enhance
marketing effectiveness.
Steelcase utilizes multiple technology and digital platforms to market our comprehensive
offering to all market segments. The specific state and local government homepage on our
public site provides valuable information to prospective customers looking for furniture
solutions and Sourcewell. Similarly, the “Steelcase Village” intranet site provides even more
specific information to our Steelcase and dealer sales force, giving them tools they need to
serve our Sourcewell sector customers using the Sourcewell contract. Marketing a new Sourcewell national contract, should we be awarded, would include using the “Steelcase
family of brands” social media accounts, to provide the broadest possible reach. These
platforms allow us to learn, collaborate and share broadly to a growing audience using
technology as a primary source of information.
Steelcase North America
• Facebook: It’s the largest social media platform in the world with over 2.4 billion
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
users.
• Twitter: The microblog news flash of our digital lives that keeps us connected in
140 characters or less creates a forum for discussion.
• Pinterest: Pinterest is one of the fastest growing social media networks
posting images of design inspiration, global office trends or other useful knowledge.
• Instagram: Instagram is a quick and easy way to snap an instant memory.
#Steelcase helps leading organizations – in business, healthcare and education – create
the places that can unlock the promise of their people.
• Steelcase TV on YouTube: We have some great video clips on YouTube that are
worth promoting, and our Sourcewell contract would be a great addition. They are short,
well-made and are statistically more likely to be watched than a brochure is to be read.
• LinkedIn: It’s replaced the business card rolodex as the dominant tool for professional
networking, and it will improve networking opportunities among current and prospective
Sourcewell Members.
All of our social media accounts can be found by searching ‘Steelcase’ in the respective
mediums. Please note that our YouTube account is under Steelcase TV.
Steelcase Education – reaching the education audience
• Steelcase Education Facebook - Search Steelcase Education
• Steelcase EDU on Twitter - Search SteelcaseEDU
• Steelcase Education Playlist – YouTube - Search Steelcase Education
• Education Insights & Ideas on Pinterest – Accessible via
pinterest.com/steelcase/education-insights-ideas/
Coalesse – reaching the ancillary spaces audience
• Coalesse Facebook – Search Coalesse
• Coalesse Twitter - Search Coalesse
• Coalesse Pinterest: Link - Accessible via pinterest.com/coalesse/
• Coalesse Instagram - Search Coalesse
• Coalesse YouTube - Search Coalesse Furniture • Coalesse LinkedIn – Accessible via linkedin.com/company/232502
Turnstone – reaching the ancillary spaces audience
• Turnstone Facebook - Search Turnstone
• Turnstone Twitter - Search My Turnstone
• Turnstone Pinterest - Accessible via pinterest.com/myturnstone/
• Turnstone Instagram - Search My Turnstone
• My Turnstone YouTube - Accessible via tv.myturnstone.com/
• Turnstone LinkedIn - Accessible via linkedin.com/company/1537474
Polyvision
• Polyvision Facebook - Search Polyvision Corp
• Polyvision Twitter - Search Polyvision
• Polyvision Pinterest – Accessible via pinterest.com/steelcase/ • Polyvision LinkedIn - Accessible via linkedin.com/company/polyvision/
It is no longer enough to simply market to just the end consumer; it has become
increasingly important to market to both current and potential Sourcewell Members and
influencers in many platform areas. Social media engages with a variety of influencers and
can strategically help us connect with them. In addition, Steelcase works with our Steelcase
dealers to assist in their marketing efforts and extend reach.
Our Steelcase Co-Marketing program aims to help dealer partners use and share the
Steelcase brand and story in local markets, while supporting access to customers to
relevant experiences, touchpoints and support materials.
Steelcase helps dealers in reaching your customers and influencers in a convenient way
that informs and inspires. Each quarter, dealers can take advantage of compelling
information they are able to share with audiences – from workplace research and insights,
to product news, thought-provoking podcasts and articles and more. Steelcase provide
articles and visuals for each dealer to build an eNewsletter on whatever platform they
choose (Constant Contact, HubSpot, Mail Chimp, etc).
Steelcase Dealer Social Media: The Dealer Social Media program aims to help dealers
grow their online following, connect with customers and other key audiences to share relevant information.
Dealer Digital Transformation includes the implementation of these important technology
initiatives:
*
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
• Reinvention of the Hedberg System to a modern, cloud-based platform focused on
core functionality
• Creation of a website for customers to get quote and order status and subscribe to receive notifications when updates occur
• Development of an integration platform (Dealer Connect) to tie critical dealer business
technologies together at the data level
34 In your view, what is Sourcewell’s role
in promoting contracts arising out of
this RFP? How will you integrate a
Sourcewell-awarded contract into your
sales process?
Sourcewell’s role is to continue to demonstrate the highest level of integrity, business
practices, and ethics with their Members and vendors, growing Membership while providing
best in value solutions to their contract users. We would see Sourcewell working
collaboratively with Steelcase to provide the highest level of service to Members to grow
contract awareness and utilization via marketing materials, tools, social media, training,
trade show participation and direct Member contact.
*
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
35 Are your products or services available
through an e-procurement ordering
process? If so, describe your e-
procurement system and how
governmental and educational
customers have used it.
Steelcase dealers work on a common business platform called Hedberg Business
Management System, wholly owned by a subsidiary of Steelcase. This system supports the
entire sales, planning, order management, receiving, warehousing and financial management
life cycle.
Through Hedberg, Steelcase Authorized Dealers can:
• Create a direct link between the designers’ drawing and the corresponding quote
• Automate and manage all discount levels supplied to Sourcewell
• Color code sections of the order to efficiently manage the staging of a project while
maintaining a tight projects schedule
• Convert the quote into an electronic order that connects directly to the manufacturing
process
• Manage all deficiency reorders and track metrics to measure performance.
The Hedberg system also allows Steelcase Authorized Dealers to electronically
and proactively manage product lead times by individual product. The lead time for every item
is provided—based on the actual order at the manufacturing facility—and can be run many
times throughout the quote and post-order stages. This ensures we properly align any
reservation dates and logistical requirements regarding the quote, such as overall cubage
and delivery groupings.
The Hedberg platform would require a single enablement for each Member. Steelcase is
responsible for the software development, hosting, implementation management, and all
technical aspects of site setup, configuration, integration, and testing. Dealers are
responsible for local content definition and management of catalogs plus additional
content/customization in support of each Member.
Steelcase also offers our eBusiness web-based solution to simplify the furniture procurement
process. eBusiness enables Sourcewell Members to more effectively manage a range of
facility management tasks through a customizable portal. Since it is integrated with our
business and inventory solutions, Members will find options to easily collaborate with teams,
simplify purchasing, monitor performance, and manage inventory.
*
With eBusiness, we have found that our customers:
• Save valuable time through easy access and management of information
• Visualize solutions quickly and create effective workspaces
• Streamline the product and service purchase process—saving time and money
• Improve and simplify the management of furniture assets.
We are continuously improving our technology and how we support our customers. Recently
we expanded and built upon our current customer platform to create Steelcase Exchange.
This platform is designed to bring the consumer experience of on-line shopping platforms to
our business customers.
Steelcase Exchange enhances the experience for both Sourcewell’s employees and
program managers in the following ways:
• Easily accessibility from a link within your intranet site
• Streamlined self-registration
• Automated password reminders for reduced administration
• Rich information to increase understanding about product and process, which will lead to making transactions with greater confidence
• Efficient checkout and secure credit card handling
• Shopper friendly order confirmations, status, and transaction receipts
The Steelcase Exchange platform has been integrated with customers using Ariba,
BuySpeed, eMars, Lawson, CGI Advantage, Coupa, Exostar, Jaggaer, Oracle, Peoplesoft,
Prodigo, SAP, Tyler Munis, VITG, Workday, as well as custom cXML and OCI Based
systems.
Please see Marketing Plan/Samples T7.35 for more information, including eProcurement
and eBusiness capabilities.
Table 8: Value-Added Attributes
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
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Item Question Response *
36 Describe any product, equipment,
maintenance, or operator training
programs that you offer to
Sourcewell Members. Include
details, such as whether training is
standard or optional, who provides
training, and any costs that apply.
Steelcase and our dealer network provide a variety of training and educational programs for
Sourcewell Members. We’ve included a list of examples below and are happy to discuss
more opportunities with Sourcewell. Costs for dealer services may vary depending on scope
and nature of agreement.
Move-in Experience. Steelcase and our dealers want Sourcewell Members to feel comfortable
and excited about their new space. We can offer assistant through the pre-move, move, and
post-move processes with a variety of tools to contribute to a successful move-in experience.
Tools can include a pre-move calendar, move booklets, signage templates, move and post-
move product demonstrations, and access to web-based instructional videos. Costs are dependent on the servicing dealer agreement and the level of move-in engagement. Please
note that if the move-in experience is part of an Applied Research + Consulting engagement,
it is not subject to additional fees.
Educational Seminars. Most Steelcase dealers will conduct seminars about proper and safe
use of furniture for end-users. Additional educational topics could include business trends and
their effects in the workplace, end-user education in ergonomic support tools, and instruction
in furniture care and maintenance. These seminars are subject to an added cost and can be
determined prior to any purchase.
Training Videos. Steelcase can provide Sourcewell Members with online instructional videos that demonstrate how to adjust your new furniture and use all settings and features
appropriately. Training collateral, such as videos, are included as part of your purchase.
Cleaning and Care. Steelcase provides cleaning instructions that can support a wide range
of protocols depending on the environment our products are located, such as an office,
hospital, or education facility. Our high-performance materials support cleaning protocols with
bleach, virox, and other hospital grade disinfectants.
Ergonomic + Wellbeing Training. Steelcase has an in-house, board certified professional
ergonomist—along with a number of field specialists and sales support personnel—who can
provide hands-on training to assist employees with the proper use of ergonomic products.
*
Our Ergonomist and Wellbeing Consultants can provide insights and services related to:
• Ergonomic science and the conditions for physical, cognitive, and emotional wellbeing
• Workplace solutions that contribute to a comfortable environment
• Applications designed to promote worker wellbeing, engagement, and productivity
• Proper use of solutions, including positioning of monitor supports, how to correctly adjust
and use specific task chairs, and the importance of changing posture during the workday
• Ergonomic and wellbeing training are subject to an additional cost and can be
determined prior to purchase.
Dealer Training. Steelcase offers exclusive training opportunities to dealer personnel and
dealer-sponsored participants through Steelcase University. Courses include: Systems &
Component Installation Training which is focused on sequential systems installation; Sales and
Design Installation Training where participants learn how to properly install all Steelcase
products and how to perform warranty and reconfiguration work in the field; and Lead
Installer Training where participants learn to be better leaders through managing capital,
building teams, coordinating projects, understanding building codes, reading prints, and training
other installers. Our dealers are required to maintain certain standards in order to be
considered a Steelcase Authorized Dealer and to work with our customers. Sourcewell Members are not expected to provide payment or reimbursement for dealer training.
Please see Additional Document T8.36 for more information, including lead installer training.
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
*
37 Describe any technological
advances that your proposed
products or services offer.
At Steelcase, we believe a thoughtfully designed ecosystem of interconnected and
interdependent spaces supports employee wellbeing, provides a range of destinations and
technologies, and enables and encourages the ways people create. When designing these
workspaces, we focus on people, place, choice + control and technology.
Steelcase has an entire suite of products that focuses on technology tools that support both
employee productivity and workplace performance. This suite is called Smart + Connected
and it provides our customers with digital wayfinding, room scheduling, smart collaboration,
and workplace analytics. Some technologically advanced and integrated products we offer include:
• The Steelcase Rise app elevates the height adjustable experience. It brings personal
presets to any desk with an Active Touch controller, provides subtle reminders to change
posture and tracks activity toward wellbeing goals.
• media:scape brings together people, space and information. This integrated tool
boosts collaboration and allows participants to access and share digital information equally,
quickly, and seamlessly.
• Flex Mobile Power is a portable and lightweight charger designed and developed in
collaboration with Anker, a global leader in charging technology. It is the first of its kind
enterprise-level mobile power solution for the workplace. This latest innovation combines deep
knowledge of how work and the workplace is changing from Steelcase with Anker’s expertise
around the future of consumer technology and charging devices.
• Steelcase Workplace Advisor Subscription is an integrated system of embedded
sensors that provides use trends over time for collaborative spaces. Armed with this kind of
information, organizations and their design partners can make decisions about how to use
their valuable real estate based on real data. It empowers our customers to measure the
effectiveness of the workplace, and improve it based on easy-to-understand, actionable data
accessible through an online dashboard.
• Steelcase Workplace Advisor Study includes the Steelcase installation temporary sensors
This study provides decision- making assistance prior to a major capital investment or can he
• Steelcase and Microsoft have also been working together since 2017 to explore how a
thoughtfully-designed ecosystem of places and devices can support the new ways teams and
individuals are working.
We’re excited to collaborate, learn about unique work environments, and integrate real,
measurable data into the best solution for Sourcewell Members.
Please see Additional Document T8.37 for more information, including examples of Smart +
Connected ecosystems.
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
38 Describe any “green” initiatives
that relate to your company or to
your products or services, and
include a list of the certifying
agency for each.
Steelcase continuously identifies ways to reduce material inputs and finds alternative end-of- us
stewardship are through the products we create, the ways we operate, and the investments we
Some areas we focus on include:
• Ensuring Material Health: As a leader in our industry, our materials chemistry practice
assesses materials to understand their potential impacts on human and environmental health. We've assessed over 1,800 materials and are actively working with our supply chain to
phase out materials of concern, developing suitable alternatives where they may not yet exist.
• Optimizing Product Life Cycles: Steelcase measures a product’s impact on the
environment and human health at every phase to uncover opportunities to improve. We
design products for circularity by avoiding and eliminating materials of concern, optimizing
performance throughout the life cycle and for remaking, recovery, and end of life strategies.
• Environmental Footprint Reductions: Since 2001, Steelcase’s public goals are aimed at
reducing our global environmental footprint. Thanks to teams of dedicated employees and our
ISO 14001 Environmental Management System, we’ve made great strides in significantly
reducing our VOC emissions, energy use, water consumption and waste output.
• End-of-Use and Recycling Programs. Steelcase offers a variety of end-of-use asset
redeployment solutions, such as: selling surplus assets in the secondary market through our
extensive broker network; matching surplus assets with non-profit organizations; reclaiming value from assets that have reached their ‘end-of-life’ through recycling to best environmental
practices; and composting/incinerating assets that have reached their ‘end-of-life’ as an
alternative to landfill disposal when items do not have other viable means of redeployment.
*
• Investing in our Local Environments: We work closely with community organizations to
extend their offerings and further their impact. By focusing on initiatives that benefit our
local environments--including partnering with schools to develop sustainability curriculum—we
work to develop the next generation of scientists equipped to study and solve for the
biggest design challenges facing our human and environmental ecosystems today.
• Investing in Renewable Energy: We’re investing in renewable energy equivalent to 100%
of our global electricity consumption. We’ve also executed a 12-year VPPA for 25 megawatts
of wind power, making up nearly half of Steelcase's renewable energy purchases and directly
supporting the construction of a new clean energy facility and local jobs.
• Environmental Footprint Reductions: Since 2001, Steelcase has had public goals aimed
at reducing our global environmental footprint. We’ve made great strides in significantly
reducing our VOC emissions, energy use, water consumption and waste output.
• Sustainable Procurement Strategies: Helping our customers to succeed in their
businesses and meet their sustainability goals is a driving force at Steelcase. We believe
that providing the best solutions for our customers begins by ensuring they’re the best
solutions for our environment. That’s why every step of the way – through design, manufacturing, delivery and product lifecycle – we consider the impact of our work on people
and on the environment and uncover opportunities to make things better.
Please see Additional Document T8.38 for more information, including our Corporate
Sustainability Report.
39 Identify any third-party issued eco- labels, ratings or certifications that
your company has received for the
equipment or products included in
your Proposal related to energy
efficiency or conservation, life-cycle
design (cradle-to-cradle), or other
green/sustainability factors.
Steelcase products and materials are certified to several third-party standards including: • BIFMA level® • Cradle to Cradle®
• Forestry Stewardship Council (FSC) Certification
• SCS Indoor Advantage™
• LEED certification
• U.S. EPA Green Power Partnership
*
Additionally, Steelcase has:
• Over 45 Environmental Product Declarations
• Evaluated over 1,800 materials in our product portfolio against more than 20 human
and environmental health indicators
• Designed for circularity which further optimizes performance throughout the life cycle
and for remaking, recovery, and end of life strategies.
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
*
40 Describe any Women or Minority
Business Entity (WMBE), Small
Business Entity (SBE), or veteran
owned business certifications that your company or hub partners have
obtained. Upload documentation of
certification (as applicable) in the
document upload section of your
response.
While Steelcase is not a certified as WMBE, SBE, or veteran owned, we are committed to
diverse channels around the world and our Supplier Diversity program has been in place
since 1991. Our Supplier Diversity vision is to grow, develop, and retain our diverse
businesses by creating the best supplier diversity program that surpasses the requirements of
our industry and customers. We focus on promoting the growth and development of minority-
owned, women-owned, service veteran-owned as well as service-disabled veteran-owned
businesses and HUBzone in the United States by integrating them into our procurement
process.
We participate in trade shows, conferences, networking events, customer showcases and
meetings of associations representing diverse businesses to share information and best practices. We hold regular supplier conferences to exchange best practices. We work with our suppliers to monitor and grow performance through a system of common metrics on a daily, weekly, monthly, and quarterly basis.
In order to seek out and utilize diverse suppliers, Steelcase engages with a variety of
organizations and maintain relationships with diverse business associations, as well as small
business associations, including National Minority Supplier Development Council, Michigan
Minority Supplier Development Council, Michigan Chamber of Commerce, Michigan
Manufacturers Association, The Right Place, Inforum Michigan, Business Leaders for
Michigan, The Grand Rapids Area Chamber of Commerce, and National Veteran-Owned
Business Association.
Please see WMBE/NBE/SBE or Related Certificates T8.40 for more information, including
our Diversity Supplier Spend.
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
41 What unique attributes does your
company, your products, or your
services offer to Sourcewell
Members? What makes your
proposed solutions unique in your
industry as it applies to Sourcewell
members?
One of the reasons our customers choose to do business with Steelcase is because they
trust us. They trust our ability to translate research into workplace insights, perform at a
consistently elevated level, develop products that meet evolving workplace needs, leverage
our team to deliver great experiences and our willingness to assess ourselves critically for
improvement opportunities.
We are focused on creating a great experience for Sourcewell Members wherever work
happens. We leverage our knowledge in the industry to grow and learn alongside our
customers. By learning from our customers—what they value, what their pain points are, how
they view the workplace—we can create a truly customized workspace that inspire and
engage.
Listed below are just a few ways Steelcase helps people perform better at work and why
Sourcewell Members can trust Steelcase as a partner:
Commitment to Research. Steelcase invests heavily in research, design and developmental
activities to better understand the needs of individuals, teams, and organizations. Our global
research is a combination of user observations, feedback sessions and sophisticated
analyses. To expand and deepen our understanding of how people work, we maintain
collaborative relationships with external world-class innovators, including leading universities,
think tanks and knowledge leaders. These relationships and insights help us develop social,
spatial and informational insights into work effectiveness for our customers.
New Products + Enhancements. Our dedication to innovation and research is reflected in the
ever-evolving intelligent design of our products and philosophies. Our portfolio continues to
grow as we find new ways to support and positively impact the workplace. This investment has accelerated in the last two years, with over 80 new products, enhancements, and
extensions added to our portfolio just last year. Some of our new product offerings include
simpler workstations, ancillary and informal areas, and innovative products at a broader range
of price points.
Ancillary Spaces. Our journey in the ancillary market spans several decades. Over the years,
we have designed our own products to fill and augment the in-between spaces throughout a
workplace. We’ve also developed brands like Coalesse and Turnstone to response to growing ancillary needs. In the past few years we’ve established partnerships with other
companies to increase the breadth of our offering, and we’ve acquired companies like
Orangebox, Smith System, and AMQ to further enhance our portfolio.
*
Continuing Education. Our Continuing Education Units (CEUs) are focused around our active
learning principles, how universities can increase student engagement, and discovering ways
to add value as it relates to space and applications. Developed for the architecture and
design community—including firms and internal staff—CEUs can also benefit educators who
are interested in active learning research. These courses are conducted in-person by a
Steelcase employee who has achieved certification through a mandatory course and a
mastery test.
Applied Research + Consulting. Through a team of experienced of consultants, ARC brings
deep knowledge to our customers and delivers benefits that typically include alignment of the
workspace strategy, business strategy and desired behaviors; validation of how people work
and interact with others—and their work environment; a co-created, integrated solution that
supports the business direction; development of higher performing solutions; and employee
and leadership buy-in for the proposed solution
Workplace Tools + Resources. Through a combination of asking, observing, and creating
experiences to bring a deeper understanding of the explicit, tacit, and latent needs to be
uncovered. WT+R can host discovery exercises and collaborative situation workshops with
Sourcewell Members that focus on understanding workplace issues of your organization and user needs. They also offer concept reviews of applications that help our customers to
visualize the ways Steelcase products can support specific workplace needs in place,
posture, and control.
For Sourcewell Members. With our research and insights about the workplace, we are able
to deliver solutions that address real workplace challenges for Sourcewell Members. Through
our combination of acquisitions, partnerships and internal product development, we have
broadened our market and can provide Sourcewell Members greater choice and a supportive
work experience.
Please see Additional Document T8.41 for more information, including new product
enhancements and an overview of our Applied Research + Consulting team.
42 Identify your ability and willingness
to provide your products and
services to Sourcewell member
agencies in Canada.
Steelcase has the capacity, capability and willingness to service all provinces, local
municipalities and any other qualifying Sourcewell Members in Canada, as long as the laws
and statues allow for such a cooperative contract to be used by Sourcewell Member entities.
As the largest furniture provider in the world, Steelcase offers the same extensive coverage
in Canada as we do in the U.S. through our Steelcase sales force and authorized dealer
network.
*
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
Table 9: Warranty
Describe in detail your manufacturer warranty program, including conditions and requirements to qualify, claims procedure,
and overall structure. You may upload representative samples of your warranty materials (if applicable) in the document
upload section of your response in addition to responding to the questions below.
Line
Item Question Response *
43 Do your warranties cover all products, parts, and
labor?
The Steelcase Limited Lifetime Warranty provides consistent coverage for
both parts and labor for Steelcase products.
Please see Warranty Information T9.43 for more information, including
Steelcase warranty and the warranties for our partners.
*
44 Do your warranties impose usage restrictions or
other limitations that adversely affect coverage?
The Steelcase warranty prorates warranty coverage regardless of shift usage.
Steelcase doesn’t limit warranty coverage to single shift only—and we offer
24/7 coverage.
Please see Warranty Information T9.43 for our partner warranties and
information regarding usage for their products.
*
45 Do your warranties cover the expense of
technicians’ travel time and mileage to perform
warranty repairs?
In the Americas, Steelcase and our Dealers do not charge customers for
labor or associated expenses. Steelcase reimburses the Dealer for travel and
labor expenses. Steelcase will pass along any warranty with respect to
Partner Products.
*
46 Are there any geographic regions of the United
States (and Canada, if applicable) for which you
cannot provide a certified technician to perform
warranty repairs? How will Sourcewell Members in
these regions be provided service for warranty
repair?
Certified technicians are available in all regions across the Americas and
Canada.
If a Sourcewell Member receives a Steelcase product that is freight damaged, malfunctions or requires warranty service, Steelcase has a plan in
place for warranty service. To place a service request:
1. Call the servicing Steelcase dealer.
2. The servicing dealer will evaluate the defect and the product’s
manufacturing date to determine if it’s covered under Steelcase Warranty Policy. The dealer will then contact Steelcase and explain the issue to the
Order Fulfillment Team representative.
*
3. The servicing dealer submits a request for replacement product and/or
parts to the Order Fulfillment Team representative. (Products, such as
pneumatics cylinders, controls, lock cylinders, fasteners, hardware, screws,
etc., are carried in service vehicles, so that any defects in these can be
taken care of during one service call.)
4. Steelcase will provide the dealer with the product or replacement part.
5. The dealer will deliver and install the new product or part swiftly and at no
charge to Sourcewell.
47 Will you cover warranty service for items made by The Steelcase Warranty does not cover other manufacturers’ products.
other manufacturers that are part of your proposal,
or are these warranties issues typically passed on
Steelcase shall pass along any warranty it receives with respect to other
manufacturers’ branded products, including Bolia, Emu, Carl Hansen, FLOS, *
to the original equipment manufacturer? Mitchell Gold + Bob Williams and others.
48 What are your proposed exchange and return
programs and policies?
All Steelcase products are manufactured to your specifications and, therefore,
are not subject to return. Non-conforming products will be repaired or
replaced at no charge to you. A product is considered non-conforming if it is
defective or if it fails to comply with information published in the Steelcase
Specification Guide or your purchase order. Replacement orders for
nonconforming products are processed immediately, and Steelcase expedites
the shipment of replacement items to the location you specify.
*
49 Describe any service contract options for the items
included in your proposal.
Please see our list of services in T2.8. *
Table 10: Payment Terms and Financing Options
Line
Item Question Response *
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
50 What are your payment terms (e.g., net 10, net 30)? The payment terms in place with our current Sourcewell/Steelcase
contract will be extended to any new contract. The current agreement
indicates:
Invoicing and Terms of Payment. Invoices, inclusive of applicable
sales or use taxes and/or surcharges will be issued by Dealer upon
delivery of the Products/Services and will be paid within ten (10)
days from the date of invoice. For Large Orders (as defined in
Exhibit O), Members will be invoiced 40% at time of order placement, 50% at delivery and the 10% balance upon completion of
installation. A service charge of 1 ½% per month (18% per annum)
may be added to invoiced unpaid as of the due date. If partial
delivery of an order is made, Member will make payment for
products delivered and services provided. Dealer will invoice Member
for shortages or replacement upon delivery of those items.
*
51 Do you provide leasing or financing options, especially
those options that schools and governmental entities may
need to use in order to make certain acquisitions?
Yes, Steelcase Financial Services offers flexible and convenient
financing and leasing alternatives to schools, government entities and
other Sourcewell Members.
Whether you are optimizing your cash flow, looking at your
organization’s complete strategy to create an interconnected
workplace, or trying to figure out a way to best utilize your budget,
Steelcase Financial Services can help.
Our Financial Services team has flexible lease and financing options
to meet your needs. You can plan to own the products or you can
use the products now and decide later on whether you want to
purchase or return them. We can also provide information on topics such as tax implications, trends, as well as an analysis of tactics like
lease vs. buy.
We offer flexible and convenient financing alternatives that let you
create an inspiring workplace while conserving capital, preserving
bank lines and reducing tax liabilities. We can offer Sourcewell
members a variety of financing options, including capital leases,
operating leases & short term leases.
Wholly owned by Steelcase Inc., Steelcase Financial Services is the office furniture industry’s only captive finance company. Steelcase
Financial Services offers flexible financing and lease options to
achieve unique customer goals. All of our plans come with
advantages such as:
• Fixed rates – your payment remains the same throughout the
term.
• Soft costs – we can include costs for design, delivery, and
installation.
• Easy add-ons – you can easily add product to your Steelcase
Financial Master Lease.
• Customized invoicing – you’ll have a dedicated team that can customize your invoicing/billing by location, cost center, floor, etc.
• Account access – account information online 24/7 that includes
payment history summary, remaining payments, contract terms,
invoices, and more.
Some valuable benefits our customers find in Steelcase Financial
Services are: • Conserving capital
• Avoiding capital budget restraints
• Protecting credit lines
• Managing balance sheet
• Gaining tax benefits
• Maximizing purchasing power
• Increasing flexibility
• Workplace sustainability
If you’re looking to refresh your space or have the option for leasing,
Steelcase Financial Services can fulfill those needs from two of their
most popular options:
Fair Market Value Lease
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
At the end of the lease term, purchase products for fair market
value, renew the lease or return products to Steelcase Financial
Services because you are either done using them or you are going to refresh your space with all new products. • Lease payment may be able to be deducted by lessee
• May qualify for off-balance sheet, operating lease treatment for
reporting purposes
• Lower payment compared to a $1 Buy Out Lease
$1 Buy Out Lease This popular ownership options includes: Depreciatiobe claimed by lessee
• Interest portion of lease payment may be able to be deducted
by lessee
• At the end of the lease term, purchase the products for $1.00
Steelcase also offers two furniture Membership models allowing for
more frequent change of furniture to refresh your workplace: altSpace
and Membership.
altSpace is a Space-as-a-service solution in partnership with
LiquidSpace. This model is a turnkey workplace solution for teams of
20-500+ employees. It bundles real estate, furniture, and technology
through simple, monthly terms. altSpace also combines the privacy and personalization of a traditional office with the flexibility of a
coworking space.
Membership is a furniture-as-a-service solution and allows clients to
subscribe to a number of furniture settings featuring the entire
Steelcase Portfolio. With Membership, clients will find the option to
change out 25% of subscribed settings every year for any reason.
Once the initial design/installation fee is paid, the monthly
subscription fee covers all subsequent charges. Additional terms and
conditions include:
• Term: 3-year minimum
• Renewal: Steelcase and client will evaluate whether this
works for both sides
• Refresh: Option to refresh settings quarterly, and up to 25%
of all subscribed settings annually
• Cost to join: Initiation fee covers design + initial install
• Ongoing cost: One all-inclusive monthly Membership fee
• Purchase option: Option to purchase anytime. Pricing to be negotiated based on Membership length and furniture type.
In addition, Steelcase makes Steelcase dealers aware of additional
financing options available to Sourcewell Members via another
Sourcewell competitively bid and awarded contract from National
Cooperative Leasing. There is no ownership, common ownership, or
control between Steelcase and National Cooperative Leasing.
Please see Additional Document T10.51 for more information,
including our financing and leasing options.
*
52 Briefly describe your proposed order process. Include
enough detail to support your ability to report quarterly
sales to Sourcewell as described in the Contract template.
For example, indicate whether your dealer network is
included in your response and whether each dealer (or
some other entity) will process the Sourcewell Members’
purchase orders.
When Sourcewell Members are ready to place an order for
Steelcase products, their Steelcase participating dealer will accept
and enter the order as the seller using their Hedberg Data System.
Hedberg is integrated with Steelcase's business systems through EDI
transactions that provide a constant, audited flow of your information.
Through this system we provide you with electronic quotes, orders,
invoices, reports, and more.
Member shall initiate orders by sending to Steelcase Participating
Dealer a written or EDI purchase order (“Order”) containing the
minimum required information listed below:
• Member’s order reference number. • Sourcewell Steelcase contract #
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
• Sourcewell Member #
• Designation of products (e.g., style number) and/or services
• covered by the order
• Designation of surface materials
• Quantity ordered
• Price
• Requested delivery date • “Ship to” address including contact name, dock information,
etc.
• Billing address for invoices
• Any special shipping or handling requirements
• For Worktool products, specify “ship complete” unless split
shipments are acceptable
Steelcase participating dealers and Steelcase will use their best
efforts to comply with delivery dates requested by Member on orders.
For large orders (see below for definition), Steelcase recommends
that Members provide as much notice as possible to Steelcase
participating dealer in advance of the order to reserve manufacturing capacity. Steelcase participating dealer shall acknowledge receipt of
each order to Member, noting the acknowledged Steelcase ship and
scheduled local delivery dates.
Member has the right to change or cancel any order by delivering
written notice to Steelcase participating dealer. Except as otherwise
provided herein, any such change or cancellation shall be without
charge prior to Steelcase’s commencement of production of such
order. If production has begun (including the ordering of parts and
materials), a charge may be applied up to the full invoice amount of
the order. In determining applicable charges for change or
cancellation, each request shall be reviewed on an individual basis
taking into consideration the complexity and the scheduled ship date.
Steelcase participating dealer and Steelcase will endeavor to
minimize any charges to Member as a result of a request for
change or cancellation and will use commercially reasonable efforts
to accommodate Member’s requests for changes.
There is no guarantee that production schedules will be available to
match requested changes. Steelcase shall identify any applicable
charges at the time the change/cancellation request is received by
Steelcase; and Member shall, at that time, determine if it wishes to
proceed with such change/cancellation. No such charge shall exceed the invoice amount of the changed/cancelled portion of the order plus
any Steelcase participating dealer-related costs (e.g., design) if
applicable. In no event shall the change/cancellation charge(s) include
any penalties to Member. The following are not subject to change or
cancellation without charge once the order has been received by
Steelcase: Special Products, Products using Customer’s Own Material
(“COM”), Partner Products, quick ship orders, Turnstone and service
parts, Large Orders* imported Coalesse.
Large Order – One quantity of Products to be shipped at one time
to one location with a minimum list price value of: • Steelcase Products (other than exceptions below). . USD
500,000 or equivalent
• Coalesse. ..................................................................... USD 75,000 or
equivalent
• Turnstone, Steelcase Health. .................................... USD 150,000
or equivalent
Changes and cancellations of Architectural Solutions products may be
made, yet may result in additional charges and/or schedule
adjustments after order has been placed with Steelcase or after shop
drawings have been approved. Additional charges and schedule
impact will vary depending on the complexity of the change and
schedule impact. All questions relating to change order or cancellation
must be made with your Steelcase participating dealer who will
contact the project manager and the Steelcase on your order.
Steelcase provides participating Steelcase dealers with an operation
Playbook with instructional order procedures regarding Sourcewell
Members orders.
Steelcase utilizes a participating facilities designation, loading and recognition procedure to verify compliance in recognizing and
reporting for our Sourcewell contract. This acts as a formalized
process reconcile our sales with the Sourcewell Membership list.
*
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
Also, orders processed by Members with our dealers are to have
the Sourcewell contract number noted and dealers are to then use
quotes specific to Sourcewell, which ensures Members get the
correct contract pricing.
The Membership list provided by Sourcewell and our automated
reporting system is the basis of how we designate, load and
recognize Sourcewell sales. We download the Membership roster
from Sourcewell’s website and convert this into a usable file that can
link to our internal reporting system, quotes, and unique site IDs each
Member has.
Our internal reporting team uses the converted file to match
Members to the Sourcewell master quote and any quotes that are linked to the Sourcewell agreement through bilateral agreements and
letters of commitment. The Sourcewell master quote and linked
quotes are unique numbers that provide as accuracy to insure
Sourcewell sales are recognized by Steelcase. So, any Member
electing to purchase through the Sourcewell agreement receives pricing from an authorized participating Steelcase dealer who must
use Sourcewell quote numbers to complete Member transactions.
In addition, our reporting system deploys a matching algorithm which
automatically matches member sites (every member as a unique site
ID) to Sourcewell sales through our authorized participating dealers.
In the event that we do find that an error was made and eligible
sales were not reported, we will reconcile and report those eligible
sales in the next reporting cycle and pay any associated fees,
consistent with our agreement and our values and business
practices.
Please see Additional Document T10.52 for more information,
including our order fulfillment process, order change and cancellation
policy, Steelcase Playbook, and a list of Steelcase Authorized
Dealers in the US and Canada.
53 Do you accept the P-card procurement and payment
process? If so, is there any additional cost to Sourcewell
Members for using this process?
Steelcase dealers take orders and process payment on this contract as
a P- card may be negotiated between Member and Participating Dea
*
Table 11: Pricing and Delivery
Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can
be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product
Change Request Form.
Line
Item Question Response *
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
54 Describe your pricing model (e.g., line-item discounts or
product-category discounts). Provide detailed pricing data
(including standard or list pricing and the Sourcewell
discounted price) on all of the items that you want
Sourcewell to consider as part of your RFP response. If
applicable, provide a SKU for each item in your proposal.
Upload your pricing materials (if applicable) in the document
upload section of your response.
Our pricing response is a “catalog discount by product category.”
This model is one in which product line discounts are provided and
those discounts are used as a percentage off list pricing drop ship.
List pricing for all parts and unit numbers for the products lines on
the discount schedule are included in published Product Catalogs,
which is submitted as a Price List PL190 with this proposal. The
Member’s total cost of acquisition is the drop ship product pricing
and any services quoted.
The proposal pricing submitted is based on our current Steelcase
price list, PL190 which is in effect today. If awarded, we would propose to be on the current price list when announced nationally as
it becomes effective. All the proposed product line discounts would
remain the same.
*
The discounts shown are based on drop ship delivery to the
customer’s designated location. Exceptions include Alaska and
Hawaii (in the United States) and the Northwest Territories, Nunavut
and Yukon (in Canada), where additional freight charges apply and
will be quoted upon request. Installation and other services are
available from participating dealers per the rates submitted, subject
to the terms and conditions in the attached discount schedule.
Please see Pricing zip file for more information, including our pricing
proposal.
55 Quantify the pricing discount represented by the pricing
proposal in this response. For example, if the pricing in your
response represents a percentage discount from MSRP or
list, state the percentage or percentage range.
As mentioned above in T11.54, our product pricing response will be
a “catalog discount by product category.” In order to provide the best
pricing, we have provided product line discounts as a percentage off
list drop ship, pricing by individual product line and balance of line categories for those products that are not listed individually or as
exceptions and we have included Service Parts. For the products
listed, our overall discount range is drop ship off our published list
price and Service Parts at 35% off. The discount range by product
line and services are shown in our pricing proposal found in the
Pricing zip file.
*
56 Describe any quantity or volume discounts or rebate
programs that you offer.
Please see our discount schedule with tiered discounting levels that
will provide a higher discount for large orders. Steelcase product
category purchases as defined, may be combined to reach higher
tiers and better discount on individual purchases. Complete terms
and conditions related to this method of volume discounting are located on the discount schedule provided as part of our pricing
proposal found in the Pricing zip file.
Please note there are tiers of pricing noted for virtually all product
line categories, meaning Sourcewell Members can negotiate better
discounting than what is provided in the 3rd tier where
appropriate.
*
The proposed product discounting established by the Sourcewell
discount schedule provided (in Pricing zip file) is also “ceiling
pricing,” meaning prices may be reduced to allow for volume
considerations and to meet the specific and unique needs of a Sourcewell Member. At no time may the proposed products/services
be offered pursuant to this contract at prices above the ceiling price
without approval by Sourcewell.
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
57 Propose a method of facilitating “sourced” products or
related services, which may be referred to as “open market”
items or “nonstandard options”. For example, you may
supply such items “at cost” or “at cost plus a percentage,”
or you may supply a quote for each such request.
Our method for facilitating “Sourced Equipment/Products and/or
related Services” solutions as defined by the RFP document is to
ensure that the Steelcase/Sourcewell contract includes as many
Steelcase Inc. and partner product categories as possible. This
alleviates the number of times in which a proposed solution includes
products that are not listed on the existing Sourcewell contract. This
simple strategy has served Sourcewell Members well over the past contracts. If and when, new products or related services become
available during the term of the contract, Steelcase will submit a
request for approval to add those items per the Sourcewell process
and appropriate form(s).
*
Additionally, there may be instances where a Member may need
“Open Market Items” not on the Sourcewell contract. If the Open
Market Items further provides a complete comprehensive solution to
the Member, it may be quoted and sold along with the contract
items/services to complete the PO. The dealer may supply a quote
to include such Member request with the Open Market Item listed as
such on a separate line item. No admin fee will be paid on Open
Market items and Open Market Items will not be included in any
reporting. Open Market Items are not to be quoted separately and
associated with this contract.
58 Identify any element of the total cost of acquisition that is NOT
pre- delivery inspection, installation, set up, mandatory training,
The “total cost of acquisition” is as stated in the proposed
Sourcewell Discounting Schedule for products and related services
provided as part of our response to question T11.54: Our pricing
response is a “catalog discount by product category.” This model is
one in which product line discounts are provided and those
discounts are used as a percentage off list pricing drop ship. List
pricing for all parts and unit numbers for the products lines on the
discount schedule are included in published Product Catalogs, which
is submitted as a Price List PL190 with this proposal. The
Member’s total cost of acquisition is the drop ship product pricing
and any services quoted.
Over the past five years, Steelcase has provided a turnkey and
complete furniture solution to all Sourcewell Members based on their
specific situations. The structure of our offering is flexible so that our
dealers can provide the best value and best solutions to meet their
individual needs.
*
The discounting structure is set up as a ceiling price on the product
only on drop ship basis yet allows participating dealers to facilitate
discussions about the scope of services at the best price. This
flexibility, based on determining the scope of labor and services required, allows Steelcase dealers to provide the services
appropriate to each Member and each project in providing a
complete project with a total acquisition price.
This method of providing complete solutions for each Sourcewell
Member has proven to be very effective. With millions worth of
business being sold through the contract in the past five years, we
have not received any Member complaints related to a customer not receiving the value and the total cost expected. This speaks volumes
on the success of the model in place as Sourcewell Member
satisfaction is ultimately the best measure of our success with the
contract.
59 If freight, delivery, or shipping is an additional cost to the
Sourcewell Member, describe in detail the complete freight,
shipping, and delivery program.
Deliveries from Dealer to Sourcewell Members shall be FOB,
Sourcewell Members Designated Location for Orders within the
United States, and FCA, Sourcewell Members Designated Location
for Orders outside of the United States. Exceptions include Alaska,
Hawaii, the Northwest Territories, Nunavut and Yukon, where additional
freight charges apply and will be quoted upon request. For
deliveries in Alaska, a service charge equal to five percent (5%) of
list price shall be assessed to Sourcewell for Orders up to
$200,000 list price. The service charge for Orders above $200,000
list price shall be negotiated.
*
60 Specifically describe freight, shipping, and delivery terms or
programs available for Alaska, Hawaii, Canada, or any
offshore delivery.
All shipments to Alaska and Hawaii and the US Islands are shipped
FCA factory; freight prepaid, and allowed to port of embarkation.
Steelcase reserves the right to select shipping method and the port
of embarkation. All charges beyond the point of embarkation are
collect. For Alaska and Hawaii (in the United States) and the
Northwest Territories, Nunavut and Yukon (in Canada), additional
freight charges apply and will be quoted upon request.
*
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
61 Describe any unique distribution and/or delivery methods or
options offered in your proposal.
Our global distribution network is unmatched in the industry. Our
strategically designed network of manufacturing facilities, regional
distribution centers (RDC) and business centers work together for the
good of the customer through improved quality, cost, consistency and
speed to market. For the US and Canada we utilize these optimally
located RDCs.
Distribution Centers 1. Grand Rapids, Michigan,
U.S. 2. Hazleton, Pennsylvania, U.S. 3. Atlanta,
Georgia, U.S. 4. Desoto, Texas, U.S. 5. Rancho Cucamonga, California, U.S. 6. Puyallup, Washington, U.S.
7. Aurora, Colorado, U.S.
Our delivery routes cover more than 64 million miles each year,
that’s 250,000 each day, delivering to over 78,000 unique addresses
around the globe.
We strategically locate our regional distribution centers close to high
density population areas, mostly where our customers are, so our
routes are shorter which supports meeting our customers needs with
high quality, on time deliveries. This results in over 150,000
Steelcase products delivered to our customers each day. This
capability enables us to meet Sourcewell Member demands.
Our agility within our data driven industrial model allows us to adjust
so you don’t have to. We’re not perfect yet our network delivers
complete shipments to our customers 99.93% of the time. Our
global network and capabilities help us meet your needs and take
care of the details at the same time. We believe we do this better than anyone.
*
At Steelcase we care about the details. We focus on predicting, identifying and solving problems before they happen. Coupled with
an intelligently architected global distribution network, nobody takes
care of the details like Steelcase does.
Here’s a list of items we manage every day to help ensure we’re
taking care of the things that could impact you.
• Weather Tracking
• Traffic Analysis
• Webcam Observation
• News & Events Monitoring
• Social Media Monitoring
• Change Order Adaptability
• Collaborative Problem Solving
• Dynamic Routing
• Predictive Delivery Reporting • Data Driven Decision Making
Please see Additional Document T11.61 for more information,
including a video of our distribution and global logistics
capabilities.
Table 12: Pricing Offered
Line
Item The Pricing Offered in this Proposal is: * Comments
62 d. other than what the Proposer typically offers (please describe). The pricing offered to
Sourcewell is comparable to
those offered to any other
similarly situated GPO
customer of Steelcase's,
based on similar conditions
such as timeframe,
commitment/intent to
purchase, product mix,
delivery requirements, volume
and service levels.
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
Table 13: Audit and Administrative Fee
Line
Item Question Response *
63 Specifically describe any self-audit process or program that you plan
to employ to verify compliance with your proposed Contract with
Sourcewell. This process includes ensuring that Sourcewell Members
obtain the proper pricing, that the Vendor reports all sales under the Contract each quarter, and that the Vendor remits the proper
administrative fee to Sourcewell.
Steelcase utilizes a participating facilities designation, loading
and recognition procedure to verify compliance in recognizing
and reporting for our Sourcewell contract. This acts as a
formalized process reconcile our sales with the current Sourcewell Membership list from the Sourcewell website. Also,
orders processed by Members with participating Steelcase
dealers are to have the Sourcewell contract number noted and
dealers utilize competitive discount authorization quotes specific
to Sourcewell, which ensures Members get the correct contract pricing. The Membership list provided by Sourcewell and our
automated reporting system is the basis of how we
designate, load and recognize Sourcewell product sales. We
download the Membership roster from the Sourcewell website
quarterly and convert this into a usable file linked to our
internal reporting system, quotes, and unique site IDs for each
Member.
Our internal reporting team uses the converted file to match
Members to the Sourcewell master and any related quotes to
the Sourcewell agreement through bilateral agreements and
letters of commitment. The Sourcewell master quote and linked
quotes are unique numbers that provide as accuracy to insure
Sourcewell sales are recognized by Steelcase. So, any
Member electing to purchase through the Sourcewell
agreement receives pricing from an authorized participating
Steelcase dealer who must use the Sourcewell quote number
to complete Member transactions.
*
In addition, our reporting system deploys a matching algorithm
which automatically matches Member sites (every Member as
a unique site ID) to Sourcewell sales through our authorized
participating dealers. In the event that we do find that an error
was made and eligible sales were not reported, we will notify
Sourcewell, reconcile and report those eligible sales in the
next reporting cycle and pay any associated fees, consistent
with our agreement and our values and business practices
previously mentioned and listed below.
At Steelcase, our core values are to:
* Act with integrity.
* Tell the truth.
* Keep commitments.
* Treat people with dignity and respect.
* Promote positive relationships.
* Protect the environment. * Excel.
64 Identify a proposed administrative fee that you will pay to The current Steelcase Sourcewell contract stipulates a 1%
Sourcewell for facilitating, managing, and promoting the Sourcewell administrative fee payable to Sourcewell on a quarterly basis
Contract in the event that you are awarded a Contract. This fee
is typically calculated as a percentage of Vendor’s sales under the
on contract product purchases. We propose the fee on the
new contract be calculated at the existing 1% percentage on
*
Contract or as a per-unit fee; it is not a line-item addition to the contract product purchases upon award of the contract
Member’s cost of goods. (See the RFP and template Contract for payable to Sourcewell for facilitating, managing and promoting
additional details.) the Sourcewell contract.
Table 14: Industry Specific Questions
Line
Item Question Response *
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
*
65 If you are awarded a contract, provide
examples of internal metrics that will be
tracked to measure whether you are
having success with the contract.
Sourcewell is an important key account at Steelcase, and Steelcase/Sourcewell success
volume— as
In order to report on usage numbers, deliver new insights and innovations, and
discuss any topics of concern, we will engage a variety of reports and reviews to
measure the success of—and hold Steelcase and our dealers accountable for—our
relationship with Sourcewell Members.
We propose to hold regular meetings with Sourcewell Members to discuss the above
topics, and any additional discussions around what is working, what didn’t work, and
any lessons learned.
These meetings can take form in the following ways:
• Annual Business Reviews — A chance to review the past year’s activities and
plan for the coming year in person, we’ll look contract volume, market segments,
areas for process improvement, discuss recent product introductions and research,
and conclude with a learning session on a mutually agreed upon topics.
• Quarterly Business Reviews — During these meetings with key workplace
stakeholders, we’ll touchbase on project activities and proactively address any open
issues. If there are any issues or concerns with dealer or Steelcase performance, we
can discuss in detail here and approach potential ideas for improvement.
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
66 Describe any industry testing procedures,
quality controls and certifications that apply
to the products proposed.
Steelcase products have long been recognized for their enduring quality. Part of the
reason is that every one of our products is designed according to predetermined
standards of manufacturability. These standards are developed by a multi-disciplinary
team consisting of individuals from product development, manufacturing, quality
assurance and manufacturing engineering. Along with having quality standards for
manufacturing products, we maintain guidelines for testing, inspecting, and deliver
products.
Manufacturing
Product quality inspections are conducted throughout the manufacturing process, such as: • Quality Acceptance Standards • Product Packaging Shipping Performance
• Employee Qualification/Training
• Vision Testing and Color Judgement
• Purchase Part Release/Classification
• Non-cyclical Standard Work
• Process Qualification
• Special Process Paint
Steelcase has also implemented an Enterprise Excellence Assessment Program
based on the Shingo Model for Operational Excellence that focuses on principles,
behaviors and effectiveness in our journey to develop a culture focused on lean and
continuous improvement.
Testing + Certifications
Steelcase performs internal audits to verify compliance with the requirements of our
management systems and certifications that include ISO 9001, ISO 14001 and ISO
17025. All Steelcase-owned manufacturing operations around the world have ISO
14001 registered environmental management systems. This means our environmental
management systems meet the requirements of the International Organization for Standardization and assures we have a systematic way of managing our impact and
risk with methods that meet internationally accepted criteria.
All Steelcase brand products are developed and tested to meet or exceed ANSI
(American National Standards Institute) and BIFMA (The Business and Institutional
Furniture Manufacturer's Association) and all applicable Underwriters Laboratories (UL)
requirements.
We provide a set of internal product performance standards far more stringent than
those required by outside parties. For example, because we require that our products
meet a variety of deflection requirements, we take measurements that aren’t required
by either ANSI or BIFMA. While BIFMA has 22 desk-testing procedures, Steelcase
tests in over 120 ways to address corrosion, fade, stain, stability, safety, durability,
functionality, ergonomics, environmental exposure, shipping/vibration and more.
Order + Delivery
Our approach to order fulfillment and project execution process is focused extensively on quality and risk mitigation. Before an order is sent to Steelcase, your dealer uses
an audit process to provide a final check to all specification by a senior designer.
Once audited, orders are sent electronically from the dealer to Steelcase, and each
order is verified and acknowledged within 48 hours. Final prices and delivery dates
are established and communicated to the team immediately. The Hedberg system also allows your dealer to manage product lead times electronically and proactively by
individual product. Orders are not shipped unless they are of the finest quality and
built to customer specifications.
We also utilize a LASER (Lean After Ship Experience Rationalization) system for
dealers to submit post-delivery issues and bring swift resolution to damage claims
and other post-delivery issues.
67 Describe your ability and plan to address
member needs for collaborative space or
open concept solutions and how your
proposed products factor in to them.
Steelcase takes a holistic approach when designing workplaces. We consider
people’s sustained wellbeing which requires ergonomic support and comfort,
eliminates distractions, inspires and rejuvenates, and makes people feel better while
they’re at work. By creating a workplace that brings together people, place and
technology, organizations can give people choice and control over where and how they work — something that correlates directly with high workplace engagement and
satisfaction.
Our products and workspace applications give employees new ways to facilitate
conversation and support different ways of working throughout the day. Our proposed
products integrate and enhance collaborative spaces through:
• Flexible kit of parts. The design and functionality of our products offer a distinct
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
advantage to futureproofing and provides the built-in flexibility to grow and evolve as
a Member’s company does.
• Consistent design language. The wide range of aesthetic options ensures
integration into any environment—while optimizing real estate.
• Continuous improvements. Steelcase continues to enhance the features and capabilities of our products to ensure compatibility across product generations and
changing workplace needs. As technology and user needs evolve, our products
evolve, too. The investment our customers make serves them well because this
solution grows alongside them, and all enhancements are backward compatible.
With our robust product portfolio and streamlined kit of parts, we can support a
variety of workplace strategies, including collaborative spaces and open concept. And, when people are put at the core of the workplace, the open plan doesn’t have to be
a source of frustration. It can be a tool to help people and teams thrive.
When designing a collaborative, open, and resilient workplace for Sourcewell
Members, we would consider the intentional combination of five spatial zones to
accommodate and anticipate changing organization and employee needs. Those
zones are:
• Nomadic - A destination for mobile workers to connect with others or find an
appropriate space to focus. Products in this zone could be our Brody WorkLounge,
which allows for shielded privacy in an open space, or FrameOne benching that
meets varied and fast-changing requirements.
• Resident - Assigned spaces for workers to complete everyday tasks. Products
in this zone could be our Migration and Ology Height-Adjustable Tables or a variety
of our ergonomic task chairs.
• Resource – A convenient central location where Worktools and shared materials
are available to everyone. Products in this zone could be our Universal Storage
System or the Flex Mobile Cart to allow easily accessible storage and access to our
suite of Worktools.
• Meeting – A variety of settings to support different forms of collaboration.
Products in this zone could be media:scape that integrates technology and furniture to
bring people together, or B-Free which creates spaces where people can easily
connect and collaborate.
• Social – A comfortable area to socialize, rejuvenate, informally collaborate, focus
and seek nourishment. Products in this zone could be our Campfire Lounge System
or LessThanFive Chair.
In order to create spaces that are informal and inspiring, yet that also allow real
work to get done, Members need to carefully consider design, materiality and
performance. We offer more choices to help Members achieve the design aesthetic
wanted. Our broad portfolio of brands and partners include over 1,000 products and
endless options to fit different aesthetics, postures and price points.
And, because of our scale and experience, Steelcase can deliver:
• Product performance through our industry leading quality and warranty
• Operational performance with our streamlined specification, delivery and
installation, and on-time performance in the US, Canada, and globally
• Application performance by taking into consideration privacy, postures,
proximities, personality, productivity, and psychological comfort
At Steelcase, we employ user-based research to drive innovation in areas like these
related to work, learning and collaborative spaces. We’ve studied many of these
spaces to figure out what people and organizations need, and what works and
doesn’t work. It has to be the right combination of design, materiality and
performance, so these settings aren’t just nice to look at; they’re hard working, too. And with our scale and fulfillment capabilities, working with us saves Members time
and money.
Steelcase can help Sourcewell Members adapt to an open concept solution, and
we’re prepared to design a workplace that integrates people, place and technology
with a focus on design, materiality, and performance. We’ve invested in and launched
more new and enhanced product offerings to provide choices for informal areas,
simpler open areas, and more collaborative spaces. We’ve also established product partnerships with other companies to further increase the breadth of our product
offering on contract to Members for these spaces.
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
To help simplify and manage all of these options, we’ve introduced Steelcase
Marketplace. This tool helps aggregate all the products from the Steelcase family of
brands, as well as Steelcase partner products, into one searchable tool. Steelcase
Marketplace allows users to look for a specific product quickly and simply—and gives
designers and Members more control over their choices.
While the unique needs of each Member organization may differ, we recommend
designing for wellbeing and creating an ecosystem of spaces to enable organizational
resiliency. We are eager to connect with each Sourcewell Member to determine,
design, and implement the best solutions for their workplace goals.
Please see Additional Document T14.67 for more information, including a link to
access Steelcase Marketplace and our research around collaborative spaces.
68 Describe your design resources to develop
or enhance culture, change management
and integrated technology needs.
Whether Sourcewell Members are seeking greater organizational growth, improved
performance or enhanced engagement from employees or constituents, the workplace
and work experience play important roles in reaching those goals. The process of helping people adopt and adapt to changes is an investment that will pay off in
terms of both the work experience and organizational results.
A key resource to enabling and supporting change in the workplace comes from our
Applied Research + Consulting (ARC) team. This team brings deep knowledge to the
Member organization and delivers benefits that typically include alignment of the
workspace strategy, business strategy and desired behaviors; development of higher
performing solutions; and employee and leadership buy-in for the proposed solution.
The Steelcase approach to change management encompasses the four elements that
must work together to achieve organizational ambitions:
• Culture (norms and values)
• Process (the way work gets done)
• Tools (technology and other work aids)
• Space (physical workplace)
Focusing on Culture. There is an organizational and design challenge to meet
business needs while also serving the needs of users and creating thoughtfully
curated destinations. By involving Steelcase in the workplace journey of a Sourcewell
Member, we can design an ecosystem of spaces that supports employee wellbeing,
provides a range of destinations and technologies, and fosters the culture desired for
the organization. With Steelcase and our Applied Research + Consulting team, we can help Sourcewell Members design and adapt a workplace that contributes to
people feeling a sense of belonging and purpose—translating into trust of the
organization and increased collaboration among colleagues.
Our intentional and holistic approach considers not just the communication that occurs
with explaining a change in the workplace, yet also how the change is part of the
culture. A main component of ensuring a positive change management experience is
for leaders to be engaged with their people. When employees see their leaders
modeling values and behaviors in the workplace, culture can begin to take root and
be a driving force in the work environment. By acknowledging that the transition will
be challenging—and inviting employees into the process—everyone will feel more
involved and engaged.
Change Management. When Sourcewell Members make changes to their work
experience, they will also need to make an intentional investment in the process
for managing the change. A thorough process before, during and after the change
will contribute to an experience that is positive for stakeholders and helps them
adopt and adapt to the change.
Steelcase’s Applied Research + Consulting team can define and drive change
through a Change Management consulting engagement. While each engagement is
unique in order to support and enhance workplace culture and needs, some main
steps often involved in bringing significant workplace change to fruition include:
• Mapping the strategy
• Appointing a team of leaders, managers, and change champions
• Repeated messaging to stakeholders
• Engaging relentlessly and meeting people where they are • Populating a pilot space
• Developing protocols
• Purging and packing with purpose
• Attending to move-day details
• Supporting changes in technology
Our change management process is founded in research and gleaned insights from the field. We translate our learnings into something tangible and measurable for our
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clients. Our leadership in research around work and the workplace gives us, and in
turn Sourcewell Members, unparalleled knowledge about the work environment and
how to leverage it for optimum results. We will use our experience transitioning organizations into new work environments and apply it to Sourcewell Members to
deliver a successful and positive change.
Integrated Technology. The workplace needs to support a diverse range of postures
and technology, as well as offer options for collaboration and privacy. By creating
a workplace that brings together people, place and technology, organizations can
give people choice and control over where and how they work — something that
correlates directly with high workplace engagement and satisfaction.
Steelcase's insights into work, worker, and the workplace inform our product and
application design. Products ranging from meeting tables with integrated technology
and visual privacy screens to scalable sound masking systems and virtual wayfinding,
we design technology products that seamlessly integrate in a work environment and
support an employee’s true potential.
Examples of integrated technology in the workplace include spaces that:
• Give remote colleagues a great experience so they can feel and act as if
they are present in the room
• Help co-located team Members remain present and focused
• Feature easy to use technology that’s smart and connected to not only
their immediate team, yet also their organization
• Provide access to data so people can find colleagues and meeting
rooms quickly • Use technology to enhance the place and the experience
Through integrated technology and spaces that focus on individual and collaborative
work, Sourcewell Members’ real estate can become a space that promotes
engagement and interaction. And, by ensuring the move-in process includes training in
new hardware and software and instructs people on new systems, they will have an
intentionally designed space that improves the experience people have working with
technology.
Working with Sourcewell Members. Our tools and the steps in the program tailored to
Sourcewell Members will serve and inform design and change management. To best
leverage the wealth of workplace tools and knowledge—as well as maximize
successful outcomes—we strongly urge you to include Steelcase and our dealer
partners in the project as early as possible. We have experienced a strong
correlation between early engagement and successful projects that exceed our clients’
expectations with happy users on day one and afterwards.
Please see Additional Document T14.68 for more information, including about ARC
Change Management process.
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69 Describe your ability to evaluate and
enhance the utilization or return on
investment for design alternatives utilizing
your products.
Organizations need to ensure their culture is in sync with desired behaviors and perfor
well- designed workplaces won’t generate an optimal return on
Through ongoing research and exploration of work, workers, and the workplace, we’ve
uncovered design principles that help our customers create better outcomes. Work
environments must be intentionally designed to support a user’s evolving needs and
wants. And while physical space can be a powerful took to shape the attitudes and
behaviors that drive improved performance, we know that investing in place alone
isn’t enough.
By partnering with Steelcase and our dealer partners, Sourcewell Members are gaining access to differentiated value through informed insights, analysis and
engagement, and reach. We can help with: • Alignment of the workspace strategy, business strategy and desired behaviors
• Validation of how people work and interact with others, as well as with
their work environment
• Co-create an integrated solution that supports the business direction and desired
future work experience
• Develop higher performing solutions from the perspective of real estate
efficiency, space utilization and employee effectiveness
• Transition from traditional work habits to new and agile ways of working
• Employee and leadership buy-in for the proposed solution through Change
Management.
Sourcewell Members can also engage with Steelcase’s Workplace Tools + Resources
(WT+R), a team who brings a deeper understanding of the explicit, tacit and latent
needs to be uncovered at the workplace. WT+R can host discovery exercises and
collaborative situation workshops with Sourcewell Members that focus on
understanding workplace issues of the organization and user needs. They also can
offer concept reviews of applications that help Sourcewell Members visualize the ways
Steelcase product can support your workplace needs in place, posture, and choice and control.
Please see Additional Document T.14.68 for more information, including about Steelcase Workplace Tools + Resources.
70 Describe how your products are integrated
or factor into a LEED certified facility.
Steelcase has helped our clients with hundreds of LEED building projects, and we
have more than 10 LEED certified facilities around the globe. Thanks to this
expertise, we can partner early in the design phase to provide guidance on the best
applications and space design options. We can provide detailed product and project
documentation to help Sourcewell Members meet the LEED credits they are pursuing.
Almost all Steelcase products can contribute to LEED certification through a variety of
ways, including materials and resources, ergonomics, social equity in the supply chain, innovation in design and low-emitting materials. Each product contributes differently as
their materials and applications vary.
Steelcase helps customers seeking LEED certification identify products and programs
that can contribute to LEED criteria in the categories of Energy and Atmosphere,
Materials and Resources, Indoor Environmental Quality, and Innovation (Ergonomics
Training, Sustainability Training, and Product Innovation). It is important to note that
LEED does not certify products; consequently, they are not awarded LEED points. If
certain LEED criteria are met, products may contribute to the credits that are awarded to the building project.
Please see Additional Document T8.38 for more information, including our Product Environmental Profiles (PEPs). You may also access the PEPs via
steelcase.com/resources/documents.
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
71 Describe your approach to serving
members in state/local Government,
education, non-profit, and how you will
grow those markets using your products and the Sourcewell contract.
Steelcase is the world’s leading manufacturer of office environments. Inspired by over
100 years of insight gained serving the world’s leading organizations, we design for
a wide variety of customer needs through a comprehensive portfolio of architecture,
furniture, technology and services.
Our strategy is to grow by leveraging our deep understanding of the patterns of work,
workers and workspaces to offer solutions for new ways of working, new customer
markets and new geographies, which includes Sourcewell Members in all Sourcewell
market segments. Steelcase takes our insights from user-centered research and
delivers high performance and sustainable work environments to Sourcewell Members
to meet and exceed expectations. We and our Steelcase dealers strive to be trusted
partners to Sourcewell Members who seek to use space as a strategic asset using it
as a tool to attract and retain talent while serving their constituents and employees.
We strive to meet the diverse needs of Sourcewell Members while minimizing
complexity by using a platform approach—from product components to common
processes—wherever possible to provide integrated solutions.
We serve Members primarily through approximately 400 Steelcase participating dealer
locations who sell directly to Sourcewell Members according to the contract in their
local marketplaces.
Each of our dealers maintains its own sales force which is complemented by our
sales representatives who work closely with our dealers throughout the selling process.
We provide extensive tool and resources to our mutual sales organizations to support
customer needs to help provide great experiences in work, learning and health environments which encompass these Sourcewell markets. We also constantly are
training and working with Steelcase dealer sales and Steelcase representatives to
grow and enhance their knowledge and understanding our Sourcewell contract, contract
selling, Sourcewell Membership and the processes involved in serving Members in
state/local Government, education, non-profit, markets. This increases our ability and
proficiency to better serve while growing in these markets as well.
Table 15: Exceptions to Terms, Conditions, or Specifications Form
Only those Proposer Exceptions to Terms, Conditions, or Specifications that have been accepted by Sourcewell have been
incorporated into the contract text.
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
Documents
Ensure your submission document(s) conforms to the following:
1. Documents in PDF format are preferred. Documents in Word, Excel, or compatible formats may also be provided.
2. Documents should NOT have a security password, as Sourcewell may not be able to open the file. It is your sole responsibility to
ensure that the uploaded document(s) are not either defective, corrupted or blank and that the documents can be opened and viewed by
Sourcewell.
3. Sourcewell may reject any response where any document(s) cannot be opened and viewed by Sourcewell.
4. If you need to upload more than one (1) document for a single item, you should combine the documents into one zipped file. If the
zipped file contains more than one (1) document, ensure each document is named, in relation to the submission format item responding
to. For example, if responding to the Marketing Plan category save the document as “Marketing Plan.”
Financial Strength and Stability - Financial Strength and Stability.pdf - Wednesday December 18, 2019 18:00:30
Marketing Plan/Samples - Marketing Plan Samples.pdf - Thursday December 19, 2019 14:53:19
WMBE/MBE/SBE or Related Certificates - WMBE_MBE_SBE or Related Certificates.pdf - Wednesday December 18, 2019 17:58:22
Warranty Information - Warranty Information .pdf - Wednesday December 18, 2019 17:59:10
Pricing - Pricing.zip - Thursday December 19, 2019 10:56:59
Additional Document - Additional Document.pdf - Thursday December 19, 2019 14:48:15
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Bid Number: RFP 121919 Vendor Name: Steelcase Inc.
Proposers Assurance of Comp
PROPOSER ASSURANCE OF COMPLIANCE
PROPOSER’S AFFIDAVIT
The undersigned, authorized representative of the entity submitting the foregoing proposal (the “Proposer”), swears that the following
statements are true to the best of his or her knowledge.
1. The Proposer is submitting its proposal under its true and correct name, the Proposer has been properly originated and legally exists
in good standing in its state of residence, the Proposer possesses, or will possess before delivering any products and related
services, all applicable licenses necessary for such delivery to Sourcewell member agencies. The undersigned affirms that he or she
is authorized to act on behalf of, and to legally bind the Proposer to the terms in this Contract.
2. The Proposer, or any person representing the Proposer, has not directly or indirectly entered into any agreement or arrangement
with any other vendor or supplier, any official or employee of Sourcewell, or any person, firm, or corporation under contract with
Sourcewell, in an effort to influence the pricing, terms, or conditions relating to this RFP in any way that adversely affects the free
and open competition for a Contract award under this RFP.
3. The contents of the Proposer's proposal have not been communicated by the Proposer or its employees or agents to any person not
an employee or agent of the Proposer and will not be communicated to any such persons prior to the official opening of the
proposals.
4. The Proposer has examined and understands the terms, conditions, scope, contract opportunity, specifications request, and other
documents in this solicitation and affirms that any and all exceptions have been noted and included with the Proposer’s Proposal.
5. The Proposer will, if awarded a Contract, provide to Sourcewell Members the /products and services in accordance with the terms,
conditions, and scope of this RFP, with the Proposer-offered specifications, and with the other documents in this solicitation.
6. The Proposer agrees to deliver products and services through valid contracts, purchase orders, or means that are acceptable to
Sourcewell Members. Unless otherwise agreed to, the Proposer must provide only new and first-quality products and related
services to Sourcewell Members under an awarded Contract.
7. The Proposer will comply with all applicable provisions of federal, state, and local laws, regulations, rules, and orders.
8. The Proposer understands that Sourcewell will reject RFP proposals that are marked “confidential” (or “nonpublic,” etc.), either
substantially or in their entirety. Under Minnesota Statute §13.591, Subd. 4, all proposals are considered nonpublic data until the
evaluation is complete and a Contract is awarded. At that point, proposals generally become public data. Minnesota Statute §13.37
permits only certain narrowly defined data to be considered a “trade secret,” and thus nonpublic data under Minnesota’s Data
Practices Act.
The Proposer understands that it is the Proposer’s duty to protect information that it considers nonpublic, and it agrees to defend and
indemnify Sourcewell for reasonable measures that Sourcewell takes to uphold such a data designation.
By checking this box I acknowledge that I am bound by the terms of the Proposer’s Affidavit, have the legal authority to submit this
Proposal on behalf of the Proposer, and that this electronic acknowledgment has the same legal effect, validity, and enforceability as if I
had hand signed the Proposal. This signature will not be denied such legal effect, validity, or enforceability solely because an electronic
signature or electronic record was used in its formation. - Kevin Loubert, Industry Leader, State & Local Government Solutions,
Steelcase Inc.
The Proposer declares that there is an actual or potential Conflict of Interest relating to the preparation of its submission, and/or the
Proposer foresees an actual or potential Conflict of Interest in performing the contractual obligations contemplated in the bid.
Yes No
I have reviewed the below addendum and attachments (if applicable)
Pages
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ADDITIONAL DEFINITIONS
For the purpose of this Agreement, the following definitions are agreed upon and may be used in both the singular
and the plural without affecting their significance.
Designated Location– The physical delivery location as specified on Member’s purchase order and acknowledged
by Dealer.
Drop Ship – Pursuant to FCA (Incoterms®2010) and FOB (Uniform Commercial Code), freight is prepaid and pricing
for Products includes delivery from the applicable Steelcase factory to the receiving dock of Member’s Designated
Location. For drop shipments, it will be Member’s responsibility to inspect the Products upon delivery and report
claims to Dealer within a reasonable time frame to ensure that proper claims procedures are followed in the event of
damage.
EDI (Electronic Data Interchange) – A computer-to-computer transfer of business documents used for the
transmission of purchasing documents such as purchase orders, modifications, and invoices.
Large Order – One quantity of Products to be shipped at one time to one location with a minimum list price value
of:
Steelcase Products (other than exceptions below) .................................... USD 500,000 or equivalent
Coalesse .................................................................................................... USD 75,000 or equivalent
Turnstone, Steelcase Health...................................................................... USD 150,000 or equivalent
List Price – The price set forth in Steelcase’s published Price List.
Negotiate – Mutually agreed upon price to be arrived at between Member, Dealer, and Steelcase.
New Products – Products are considered new for a period of two years from the date on which they are first shipped
in a particular market.
Order Size – One quantity of Product to be shipped at one time to one location.
Port of Embarkation – The port from which a vessel (ship or airplane) departs upon the start of a voyage when
Product is exported.
Price List – A general term which covers a variety of specific naming conventions such as Specification Guides, Price
Guides, Price and Product Manuals, Catalogs, and Electronic Catalogs (ECAT’s).
Special Products – Products that are not available as such in Steelcase’s standard Price Lists and require variations
in design, i.e., dimensions, features, function, colors and/or other type of finishes, in order to meet customer specific
requests.
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PRODUCTS AND PRICING
FOR DELIVERIES IN THE UNITED STATES AND CANADA
The price for Products purchased under this Agreement shall be those prices shown in the applicable Price List in
effect at the time the purchase order is placed, less the minimum discounts on the items listed below. Any Product
list-price adjustment shall be effective upon a thirty (30) day written notification given to Member.
The price for Partner Products purchased under this Agreement shall be the current Price List in effect at the time the
purchase order is placed, less the minimum discounts on identified Partner Products listed below.
Deliveries from Dealer to Member shall be FOB, Member’s Designated Location for Orders within the United States,
and FCA, Member’s Designated Location for Orders outside of the United States. Exceptions include Alaska, Hawaii,
the Northwest Territories, Nunavut and Yukon, where additional freight charges apply and will be quoted upon
request. For deliveries in Alaska, a service charge equal to five percent (5%) of list price shall be assessed to Member
for Orders up to $200,000 list price. The service charge for Orders above $200,000 list price shall be negotiated.
Remote Location(s) Installation & Service: Any location outside of a 25-mile radius of the Steelcase Dealer’s
location(s) are considered remote. Upon request, the dealer would provide a not to exceed estimate with respects to
travel, per diem, lodging and equipment rental, if needed, at the time of project quotation. Member would pay actual
invoice of these items, upon verification of the fees.
Steelcase Products Price List / Order Size (in CAD/USD)
Discounts off List
Drop Ship
$1 - $50,000 List $50,001 - $150,000 List $150,001 list and above
Service Parts | Coalesse 35.00% 35.00% 35.00% or more*
Carl Hansen Seating/Tables 45.00% 47.00% 47.00% or more*
Hosu Lounge Seating 48.00% 50.00% 50.00% or more*
Lagunitas 48.00% 50.00% 50.00% or more*
Balance of Coalesse (other than Exceptions
below) 48.42% 50.00% 50.00% or more*
Lessthanfive 48.42% 50.00% 50.00% or more*
Massaud Collection 48.42% 50.00% 50.00% or more*
Massaud Conference Collect 48.42% 50.00% 50.00% or more*
Montara650 48.42% 50.00% 50.00% or more*
Potrero415 48.42% 50.00% 50.00% or more*
Balance of Orangebox Acoustic Pods (other
than Exceptions below) 42.75% 44.25% 44.25% or more*
Balance of Orangebox Other (other than
Exceptions below) 42.75% 45.00% 45.00% or more*
Flow 40.00% 41.00% 41.00% or more*
Motif 40.00% 41.00% 41.00% or more*
Sans 40.00% 41.00% 41.00% or more*
Balance of Polyvision by Designtex (other
than Exceptions below) 41.56% 44.21% 44.21% or more*
Service Parts | Steel 35.00% 35.00% 35.00% or more*
Brody Lounge Seating 43.00% 45.00% 45.00% or more*
Thread Floor Power System 43.00% 44.00% 44.00% or more*
media:scape 44.00% 45.00% 45.00% or more*
media:scape Lounge 44.00% 45.00% 45.00% or more*
Sylvi Lounge 44.38% 46.95% 46.95% or more*
Umami 45.00% 47.00% 47.00% or more*
B Free - Furniture 46.00% 48.00% 48.00% or more*
B Free - Seating 46.00% 48.00% 48.00% or more*
c:scape 46.00% 51.23% 51.23% or more*
Flex 47.00% 51.95% 51.95% or more*
Flex Had 47.00% 51.95% 51.95% or more*
DocuSign Envelope ID: CF69A165-CB68-47F7-9A66-E310C168913EDocuSign Envelope ID: C70A4E37-0BD8-492C-B4F8-E9A4B2ED35D9
Steelcase Products Price List / Order Size (in CAD/USD)
Discounts off List
Drop Ship
$1 - $50,000 List $50,001 - $150,000 List $150,001 list and above
Ology Bench 47.00% 51.95% 51.95% or more*
Ology Desk 47.00% 51.95% 51.95% or more*
Wiesner Hager Nooi 47.50% 49.70% 49.70% or more*
Divisio Screens 47.72% 51.23% 51.23% or more*
Univ Privacy Screens 48.00% 53.61% 53.61% or more*
Sarto Privacy Screens 48.00% 53.00% 53.00% or more*
V.I.A. Lsg 48.10% 51.00% 51.00% or more*
V.I.A. 48.10% 51.00% 51.00% or more*
Irys 48.75% 50.00% 50.00% or more*
Pw Lsg 48.75% 50.00% 50.00% or more*
SILQ Seating 48.75% 52.74% 52.74% or more*
Adj Tables - Series 5 49.00% 50.00% 50.00% or more*
Adj Tables - Series 7 49.00% 50.00% 50.00% or more*
Bottomline Task Light 49.00% 50.00% 50.00% or more*
LED Linear 49.00% 50.78% 50.78% or more*
LED Personal Task Light 49.00% 50.00% 50.00% or more*
LED Shelf Light 49.00% 50.00% 50.00% or more*
Privacy Walls 49.00% 51.00% 51.00% or more*
Series Benches 49.00% 53.75% 53.75% or more*
Underline Task Light 49.00% 50.00% 50.00% or more*
464 Leap Work Lounge 50.00% 52.00% 52.00% or more*
FrameOne 50.50% 53.70% 53.70% or more*
475 Player 52.00% 54.00% 54.00% or more*
Migration SE Bench 52.00% 53.50% 53.50% or more*
cobi 52.00% 54.00% 54.00% or more*
i2i 52.00% 54.00% 54.00% or more*
Migration 52.00% 53.50% 53.50% or more*
Migration SE Desk 52.00% 53.50% 53.50% or more*
Verb 52.00% 55.00% 55.00% or more*
eno Accessories 52.00% 52.00% 52.00% or more*
Node 52.50% 54.50% 54.50% or more*
Node Health 52.50% 54.50% 54.50% or more*
487 Cachet Seating 53.00% 54.00% 54.00% or more*
490 Move 53.00% 54.00% 54.00% or more*
Gesture 53.00% 54.00% 54.00% or more*
QiVi 53.00% 54.00% 54.00% or more*
Groupwork 54.00% 57.00% 57.00% or more*
eno Whiteboards 54.00% 54.00% 54.00% or more*
Amia 54.50% 56.00% 56.00% or more*
Think - Task 54.50% 56.00% 56.00% or more*
466 Reply 54.88% 56.27% 56.27% or more*
Max Stacker III 57.00% 60.00% 60.00% or more*
Post & Beam System 57.00% 60.00% 60.00% or more*
Balance of Steelcase Steel (other than
Exceptions below) 57.00% 60.00% 60.00% or more*
800 Laterals 57.93% 60.84% 60.84% or more*
900 Laterals 57.93% 60.84% 60.84% or more*
High Density Storage 57.93% 60.84% 60.84% or more*
Overfile Cabinets 57.93% 60.84% 60.84% or more*
Universal Bookcases 57.93% 60.84% 60.84% or more*
Universal Combination Cabinets 57.93% 60.84% 60.84% or more*
Universal Lateral Files 57.93% 60.84% 60.84% or more*
Universal Storage Cabinets 57.93% 60.84% 60.84% or more*
Universal Storage Laminate 57.93% 60.84% 60.84% or more*
Universal Towers 57.93% 60.84% 60.84% or more*
DocuSign Envelope ID: CF69A165-CB68-47F7-9A66-E310C168913EDocuSign Envelope ID: C70A4E37-0BD8-492C-B4F8-E9A4B2ED35D9
Steelcase Products Price List / Order Size (in CAD/USD)
Discounts off List
Drop Ship
$1 - $50,000 List $50,001 - $150,000 List $150,001 list and above
Universal Wardrobe Cabinets 57.93% 60.84% 60.84% or more*
Universal Workstation Verticals 57.93% 60.84% 60.84% or more*
Universal Storage Acc. 57.93% 60.84% 60.84% or more*
200 Series Laterals 58.00% 62.00% 62.00% or more*
Adj Tables - Airtouch 58.00% 62.00% 62.00% or more*
Montage 58.00% 62.00% 62.00% or more*
Duo Storage for Answer 58.00% 63.25% 63.25% or more*
Univ System WKSF-Wood 58.00% 63.25% 63.25% or more*
Duo Storage for Montage 58.51% 60.50% 60.50% or more*
Duo Storage for Post & B 58.51% 60.50% 60.50% or more*
462 Leap 58.75% 59.75% 59.75% or more*
Kick 59.00% 62.00% 62.00% or more*
Kick Freestanding Casegoods 59.00% 62.00% 62.00% or more*
Avenir 60.00% 62.00% 62.00% or more*
TS Laterals 60.12% 62.38% 62.38% or more*
Answer Beam 61.00% 63.03% 63.03% or more*
Answer Fence 61.00% 63.03% 63.03% or more*
Standard Lighting 61.00% 64.50% 64.50% or more*
Utility Lighting 61.00% 64.50% 64.50% or more*
453 Criterion 61.00% 62.00% 62.00% or more*
Answer 61.00% 63.03% 63.03% or more*
Answer Freestanding Desking 61.00% 63.03% 63.03% or more*
Univ ITC/OTC Bins/Shelves 61.00% 63.03% 63.03% or more*
Univ Pedestals 61.00% 63.03% 63.03% or more*
Universal System Screens 61.00% 63.03% 63.03% or more*
Universal System Worksurface 61.00% 63.03% 63.03% or more*
Universal Tables 61.00% 63.03% 63.03% or more*
Akira Tables 48.41% 51.75% 51.75% or more*
Architectural Modular Power 51.18% 53.56% 53.56% or more*
FitWork 43.00% 44.70% 44.70% or more*
Kart Seating 48.41% 51.36% 51.36% or more*
Low Profile Floor 51.18% 53.56% 53.56% or more*
Pathways Power & Communication 57.21% 61.30% 61.30% or more*
Premium Whiteboard 49.36% 52.12% 52.12% or more*
QT Pro 51.18% 53.56% 53.56% or more*
RoomWizard 2.0 46.52% 46.52% 46.52% or more*
Runner Tables 48.41% 51.75% 51.75% or more*
Steelcase Series 1 55.62% 57.00% 57.00% or more*
TS Bins & Shelves 60.12% 61.75% 61.75% or more*
TS Fixed Pedestals 60.12% 61.75% 61.75% or more*
TS Large Storage Cabinets 60.12% 62.05% 62.05% or more*
TS Mobile Pedestals 60.12% 61.75% 61.75% or more*
TS Tower Too 60.12% 61.75% 61.75% or more*
TS Underworksurface Latera 60.12% 61.75% 61.75% or more*
TS Worksurfaces 60.12% 61.75% 61.75% or more*
Service Parts | Steelcase Health 35.00% 35.00% 35.00% or more*
Balance of Steelcase Health (other than
Exceptions below) 45.00% 47.00% 47.00% or more*
Ainsley 45.00% 47.00% 47.00% or more*
Convey 45.00% 47.00% 47.00% or more*
Cura Seating 45.00% 47.00% 47.00% or more*
Davenport 45.00% 47.00% 47.00% or more*
Embold 45.00% 47.00% 47.00% or more*
Empath Recliner Seating 45.00% 47.00% 47.00% or more*
Exchange Tables 45.00% 47.00% 47.00% or more*
DocuSign Envelope ID: CF69A165-CB68-47F7-9A66-E310C168913EDocuSign Envelope ID: C70A4E37-0BD8-492C-B4F8-E9A4B2ED35D9
Steelcase Products Price List / Order Size (in CAD/USD)
Discounts off List
Drop Ship
$1 - $50,000 List $50,001 - $150,000 List $150,001 list and above
Folio 45.00% 47.00% 47.00% or more*
Leela 45.00% 47.00% 47.00% or more*
Mineral Recliner Seating 45.00% 47.00% 47.00% or more*
Mobile Overbed Tables 45.00% 47.00% 47.00% or more*
Opus 45.00% 47.00% 47.00% or more*
Park 45.00% 47.00% 47.00% or more*
Pocket 45.00% 47.00% 47.00% or more*
Regard 45.00% 47.00% 47.00% or more*
Senza 45.00% 47.00% 47.00% or more*
Sonata 45.00% 47.00% 47.00% or more*
Surround 45.00% 47.00% 47.00% or more*
Sync 45.00% 47.00% 47.00% or more*
Tava 45.00% 47.00% 47.00% or more*
Waldorf 45.00% 47.00% 47.00% or more*
Service Parts | Turnstone 35.00% 35.00% 35.00% or more*
Balance of Turnstone (other than
Exceptions below) 54.00% 57.00% 57.00% or more*
Balance of West Elm (other than Exceptions
below) 49.00% 50.50% 50.50% or more*
Service Parts | Wood 35.00% 35.00% 35.00% or more*
Victor2 50.00% 51.83% 51.83% or more*
Mackinac 50.50% 55.00% 55.00% or more*
FlexFrame 52.00% 55.00% 55.00% or more*
Verlay 52.50% 54.57% 54.57% or more*
Currency 54.00% 57.00% 57.00% or more*
Payback 54.00% 57.00% 57.00% or more*
Sawyer 54.00% 57.00% 57.00% or more*
Elective Elements 54.88% 57.93% 57.93% or more*
Siento Seating 50.17% 52.94% 52.94% or more*
Balance of Wood (other than Exceptions
below) 50.17% 52.94% 52.94% or more*
Service Parts | Worktools 35.00% 35.00% 35.00% or more*
Mobile Power 48.13% 51.22% 51.22% or more*
Balance of Worktools (other than
Exceptions below) 49.00% 52.29% 52.29% or more*
Partner Products Price List / Order Size (in CAD/USD)
Discounts off Partner MSRP
Drop Ship
$1 - $50,000
Partner MSRP
$50,001 - $150,000
Partner MSRP
$150,001 Partner
MSRP and above
Moooi Carpets 6.88% 9.76% 9.76% or more*
Moooi 6.88% 9.76% 9.76% or more*
Uhuru 6.88% 9.76% 9.76% or more*
Bolia 8.75% 10.98% 10.98% or more*
Mitchell Gold + Bob W. 18.75% 21.95% 21.95% or more*
Extremis 22.50% 24.39% 24.39% or more*
FLOS Lighting 6.25% 8.54% 8.54% or more*
DocuSign Envelope ID: CF69A165-CB68-47F7-9A66-E310C168913EDocuSign Envelope ID: C70A4E37-0BD8-492C-B4F8-E9A4B2ED35D9
PRODUCTS AND PRICING (continued)
FOR DELIVERIES IN THE UNITED STATES AND CANADA (continued)
Smart + Connected Products Price List / Order Size (in CAD/USD)
Discounts off List
Drop Ship
$1 - $50,000 List $50,001 - $150,000 List $150,001 list and above
Workplace Advisor Hardware 33.33% 36.54% 36.54% or more*
Smart Connected Subscription 47.06% 50.00% 50.00% or more*
Live Map Setup 37.50% 39.63% 39.63% or more*
*Mutually agreed upon discount to be arrived at between Member, Dealer, and Steelcase. However, the discount to Member
shall be no less than the discount in the preceding tier of that pricing category.
EXCEPTIONS
x All Price Lists: New Products.
x Coalesse Price Lists: Arzu, Nanimarquina Collection.
OTHER
x Terms and conditions for the delivery and installation of architectural products will be negotiated on a project-by-project basis.
x Orders from more than one Price List may be combined for the purpose of defining Order Size (e.g. Steelcase Steel, Steelcase
Wood, and Steelcase Worktools.)
x For Canadian Orders, the list-dollar amounts will be converted into Canadian Dollars (CAD) using the exchange factor of the
corresponding Price List, and the discount will be applied to the applicable Steelcase Canada Price List(s).
PARTNER PRODUCTS - A general term which includes third party products sold in accordance with this Agreement. Partner
Products include: FLOS Lighting, Mitchell Gold + Bob Williams, Bolia, Extremis, Moooi, Uhuru.
Notwithstanding anything to the contrary, Product list-price adjustments for Partner Products will be made in conjunction with
the price adjustments of Partner Products’ manufacturers and are not subject to written notification to Member. The product
selection evolves over time; availability is confirmed upon request at time of order. Any intellectual property related to Partner
Products sold under this Agreement will be owned and retained by the manufacturer of such Products. Orders for Partner
Products are not subject to change or cancellation without charge once the Order has been received. Steelcase will pass along any
warranty with respect to Partner Products.
SMART + CONNECTED PRODUCTS – A general term which includes Steelcase’s technology products which are geared
towards workplace optimization and analytics. Smart + Connected Products include: Workplace Advisor Hardware, Smart
Connected Subscription, Live Map Setup. Notwithstanding anything to the contrary, the terms and conditions of any master
agreement which may result from this RFP will not apply to Smart + Connected Products. In order to activate any services related
to the listed Smart + Connected Products, such Member must enter into a separate agreement with Steelcase.
APPLIED RESEARCH + CONSULTING - Through a team of experienced of consultants, ARC brings deep knowledge to our
customers and delivers benefits that typically include alignment of the workspace strategy, business strategy and desired
behaviors; validation of how people work and interact with others—and their work environment; a co-created, integrated solution
that supports the business direction; development of higher performing solutions; and employee and leadership buy-in for the
proposed solution. Notwithstanding anything to the contrary, Applied Research + Consulting will not be subject to reporting or
administrative fee payment for Contract Sales Activity unless otherwise agreed to in writing by Steelcase on a case-by-case basis.
WORKPLACE TOOLS + RESOURCES - Through a combination of asking, observing, and creating experiences to
bring a deeper understanding of the explicit, tacit, and latent needs to be uncovered. WT+R can host discovery exercises and
collaborative situation workshops with Sourcewell Members that focus on understanding workplace issues of your
organization and user needs. They also offer concept reviews of applications that help our customers to visualize the ways
Steelcase products can support specific workplace needs in place, posture, and control. Notwithstanding anything to the contrary,
Workplace Tools + Resources will not be subject to reporting or administrative fee payment for Contract Sales Activity unless
otherwise agreed to in writing by Steelcase on a case-by-case basis.
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PRODUCTS AND PRICING (continued)
DEALER SERVICES AND RATES
The rates below are subject to periodic rate increases, subject to prior written notification from Steelcase. Other terms
may apply due to specific scope and will be quoted by the Dealer on a case-by-case basis. Rates are ceiling-based
rates.
SERVICE FEES RATES
UNION/PREVAILING WAGE INSTALLATION/REPAIR/DELIVERY
Standard Straight Time, per hour* Per Local Rates
Time and Half, per hour* Per Local Rates
Double Time, per hour* Per Local Rates
*Added Terms may apply, minimums, after hours, Sundays, holidays, etc.
NON-UNION WAGE INSTALLATION/REPAIR/DELIVERY
Standard Straight Time, per hour* $80.00
Time and Half, per hour* $120.00
Double Time, per hour* $160.00
*Added Terms may apply, minimums, after hours, Sundays, holidays, etc.
PROJECT MANAGEMENT/COORDINATION & DESIGN SERVICES
Project Management/Coordination, per hour $100.00
Field Verifications
$90.00 per hour
Floor Core locations
Inventory of existing product in field
Coordination of electrical
Design Programming with schematic design
Space Planning
Occupancy Planning/CAD Drafter
Test Fits
Accessorizing
Architectural Finish Selection
Strategic Planning Services $150.00
Reconfiguration of existing product with or without new product $125.00
Furniture Renderings: depending on type requested $150 to $600 each
Virtual Reality Simulation Quoted to scope
WAREHOUSE & ASSET MANAGEMENT
Storage $5 per cubic ft per month
Asset Management $90.00 per hour
Long Term Asset Management of products (per separate Agreement)
Quoted to scope Ins and Outs
On-Site Asset Management
MOVE MANAGEMENT
Decommissioning Services Quoted to scope Move Management Services
DocuSign Envelope ID: CF69A165-CB68-47F7-9A66-E310C168913EDocuSign Envelope ID: C70A4E37-0BD8-492C-B4F8-E9A4B2ED35D9
PRODUCTS AND PRICING (continued)
DEALER SERVICES AND RATES (continued)
SERVICE FEES RATES
MAINTENANCE/REPAIR/REFURBISHING
Maintenance* – Servicing accessories: locks, chairs, keyboards, monitor arms,
etc.
*Added Terms may apply, minimums, after hours, Sundays, holidays, etc.
$80.00/hr. Std.Straight Time
$120.00/hr. Time & Half
$160.00/hr. Double-time
Maintenance* - Repair, Refinishing, Touch up, trim repainting; laminate
trim/edge repairs
*Added Terms may apply, minimums, after hours, Sundays, holidays, etc.
$80.00-$130.00/hour Std.
Straight Time
Plus Travel
Fabric Cleaning*: seating and panel
*Added Terms may apply, minimums, after hours, Sundays, holidays, etc.
$35.00 each piece*
Plus Travel
Seating fabric-guarding* (task, desk, and side chairs)
*Added Terms may apply, minimums, after hours, Sundays, holidays, etc.
$35.00 per chair*
Plus Travel
Leather Seating Upholstery Cleaning Quoted to scope
MISCELLANEOUS
Supplier Personnel travel expenses Member’s Prior Approval
Disposal/Recycling Quoted to scope
Travel expenses will be quoted extra.
Additional Services
Rates submitted for services are ceiling-based rates which will vary based on pricing variables such as varying site conditions,
hours of installation, size of projects, and other factors. These rates are ceiling-based, and therefore we encourage Sourcewell
Members to negotiate lower rates for these services on a project-by-project basis with authorized Steelcase Dealers, when more
specific project information is known.
Union or Prevailing Wage
Where applicable, servicing Dealers will abide by union or prevailing wage rates and quote accordingly.
Customer Own Material (“COM”)
Customer Own Material (“COM”) includes fabric, laminates, and non-contracted ancillary products. COMs are allowed and may
include an associated dealer mark-up and in some cases a freight charge, depending on the COM selected by the Member. COM
mark-up will have a 35% ceiling.
Additional Charges May Apply For:
x Orders of an aggregate unit quantity, example of 1 - 10 chairs, desks, files, peds, etc. - CB $300 fee per delivery.
x Major Metro Markets and any non-ground floor installation: CB 1% - 3.5% of list product value
- Major Metro Markets include large population centers and urban environments.
x Installation in a clinical/medical environment: CB 1% - 3.5% of list product value
x Special restrictions or limits established by local laws, ordinances, or the directions of the Member, including yet not
limited to restrictions on transportations of materials, street access to the job site and/or dock facilities: CB 1% - 3.5%
of list product value
x Installations outside normal service area, which is typically a 25-mile radius of the servicing dealer: CB 2% of list
product value.
x Local Prevailing Wage and/or Union Labor Rates
x Any additional charges shall be quoted by the dealer and approved by the Member prior to performance of the work.
x “CB” = Ceiling Based
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PARTICIPATING DEALERS
LIST OF PARTICIPATING STEELCASE DEALERS
Participating Dealers as of the date of this Agreement are listed below. Additions to and/or deletions from this list
may be requested at any time by Sourcewell. The most current listing of authorized Steelcase dealers can be consulted
at WWW.STEELCASE.COM.
Sourcewell may add or delete an authorized dealer to participate in this Agreement at its discretion. In such event,
Sourcewell shall provide a written notification to Steelcase. In the event that Sourcewell desires to add an authorized
dealer, Steelcase will secure such authorized dealer’s written acceptance of the terms of the Agreement. In the event
of a deletion, such deletion will become effective thirty (30) days from receipt of Sourcewell’s written notification.
Changes to this Exhibit [ ] need not be incorporated into a written amendment to the Agreement.
UNITED STATES:
CANADA:
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ORDERS - PROCEDURE; CANCELLATION AND CHANGES
A. Procedure
Member shall initiate orders by sending to Dealer a written or electronically transmitted (EDI) purchase order
(“Order”) containing the minimum required information listed below:
x Member’s Order reference number.
x Designation of Products (e.g., style number) and/or services covered by the Order.
x Designation of surface materials.
x Quantity ordered.
x Price.
x Requested delivery date.
x “Ship to” address including contact name, dock information, etc.
x Billing address for invoices.
x Any special shipping or handling requirements.
Dealer and Steelcase will use their best efforts to comply with delivery dates requested by Member on Orders. For
Large Orders, Steelcase recommends that Member provide as much notice as possible to Dealer in advance of the
Order to reserve manufacturing capacity. Dealer shall acknowledge receipt of each Order to Member, noting the
acknowledged Steelcase ship from factory and scheduled local delivery dates.
B. Cancellation and Changes
Member shall have the right to change or cancel any Order by delivering written notice to Dealer. Except as otherwise
provided herein, any such change or cancellation shall be without charge prior to commencement of production of
such Order. If production has begun (including the ordering of parts and materials), a charge may be applied up to
the full invoice amount of the Order.
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DELIVERY AND INSTALLATION PROVISIONS
Whenever delivery and/or installation is performed by Dealer, the following general provisions shall apply:
A. Labor Charges
Installation will be performed by an authorized Steelcase dealer and is based on delivery during normal working hours
within the authorized Steelcase dealer’s standard service area, utilizing non-union labor. Additional labor charges
may result from the following, and shall be confirmed to Member in advance:
x Work performed outside of the normal working hours at Member’s request.
x Delivery and Installation outside the standard service area, which is typically outside of a 25-mile radius from a
servicing dealer.
x Use of union labor due to trade regulations.
x Installation of, or work in connection with, furniture lighting, HVAC, cabling, wiring, prewired panels, power
hook-up and various electrical work.
x Work disruptions due to other trades, unions or subcontractors.
B. Special Markings, Packaging or Handling
If special markings, packaging or handling is requested by Member, it may be subject to additional charges.
C. Condition of Job Site
The job site shall be clean and free of debris prior to installation. Adequate facilities for offloading, staging, moving,
and handling of Products shall be provided without charge by Member.
D. Job Site Service
Electric current, heat, hoisting and/or elevator service, and containers for the disposal of packing materials will be
furnished without charge by Member.
E. Storage
In the event that physical delivery and/or installation are delayed at Member’s Designated Location due to causes
outside the control of Dealer or Steelcase, the Products will be stored at Member’s expense. All charges related to the
delay (e.g., storage costs, labor for loading and unloading) will be confirmed to Member by Dealer at the time of the
delay. Invoices for Products placed into storage will be sent by Dealer to Member to be paid as if the Products had
been delivered as scheduled.
After the Products arrive at the designated site, safe and adequate storage space will be provided by Member if
immediate installation cannot be accomplished. If the space provided is inadequate, requiring excessive sorting or
movement, a charge may be applied based upon agreement between Member and Dealer.
F. Assembly
Dealer's ability to assemble Products shipped knocked down or to attach, affix, or bolt in place movable Products is
sometimes dependent on union jurisdictional agreements. If trade regulations in force at the time of installation require
the use of union tradesmen or tradesmen other than Dealer’s own installation personnel at the site, all resulting
additional charges (e.g., the differential between union's or other tradesmen’s hourly rate and the non-union hourly
rate of Dealer’s personnel) will be paid by Member.
G. Damage
Pursuant to the applicable Incoterm, any loss or damage to the Products by weather, other trades (such as painting or
plastering), fire, or other elements shall be the responsibility of Member after the Products are delivered by Dealer;
and Member agrees to hold Dealer harmless from loss for such reason. Notwithstanding the foregoing, however, any
loss or damage to the Products caused by Dealer, its employees or subcontractors during installation shall be the
responsibility of Dealer.
H. Insurance
During the term of this Agreement, Dealer and Steelcase will each maintain all applicable insurance coverage
consistent with local insurance requirements and local practices, adequate to meet their liabilities under the
Agreement; and Dealer’s insurance shall be primary. Insurance certificates are available from Dealer or Steelcase
DocuSign Envelope ID: CF69A165-CB68-47F7-9A66-E310C168913EDocuSign Envelope ID: C70A4E37-0BD8-492C-B4F8-E9A4B2ED35D9
upon request. Fire, tornado, flood, earthquake, windstorm, and other all risks insurance coverage and other
applicable insurance at the site will be the responsibility of Member (including any deductibles thereunder).
DocuSign Envelope ID: CF69A165-CB68-47F7-9A66-E310C168913EDocuSign Envelope ID: C70A4E37-0BD8-492C-B4F8-E9A4B2ED35D9