Loading...
HomeMy WebLinkAbout4560 Contract Number: 4560 Vendor BANK OF AMERICA Sub�ect Government Banking Services Department Finance File Class LEG 12-1 Begin Date 7/1/2006 End Date 6/30/2010 Review Date 5/1/2010 Vault Date. Comments 1 year extension (2010) w/same terms at City's option, extended to 6/30/11 � F CITY OF BREMERTON Agreement for Bankuig Services This Agreement for Government Bankmg Services (the "AgreemenY') is made as of this 1 st day of July, 2010, between City of Bremerton (the "ClienY') and Bank of Amenca, N A, a national bankmg association WHEREAS, the parties wish to enter into this Agreement for the purpose of specifymg the term and constituent documents of the agreement between Chent and Bank regarding Banking _ ___ i _ _ Services, _ _ NOW, THEREFORE, m consideration of the foregomg, and other good and valuable consideration, the parties hereby agree as follows 1 Inte�rated Agreement The entire and mtegrated agreement between Client and Bank related to the Services shall consist of this Agreement and Bank's Treasury Terms and Conditions booklet (mcludmg user documentation and set-up forms) In the event of conflict among any of the preceding documents, such documents shall govern m the following order of precedence (1) this Agreement, (2) Bank's Treasury Terms and Conditions booklet (includmg user documentahon and set-up forms) (3) the Bid Response, dated May 9, 2006 The integrated agreement supersedes all pnor negotiations, representations, statements and agreements, whether written or oral, regazdmg the Services 2 Commencement of Performance Except as otherwise agreed by the parties, Bank shall begm performmg each Service upon execution and delivery of this Agreement, the pertinent service-level agreement and the related set-up forms Bank shall continue to perform such Services dunng the term of this Agreement 3 Term This Agreement is for an mihal term of one (1) year The Agreement may be extended by mutual consent of the parties In witness whereof, the parties have executed this Agreement as of the date first written above By By � ,/ � � �`�" Signa re) (Signature) Name Patty Lent Name Peter Sullivan Address 345 6th Street, Suite 600 Address 800 5` Ave, 34` Floor Crty, Crty, State, Zip Bremerton, WA 98337 State, Zip Seattle, WA 98104 Trtle Mayor Trtle Chent Manager 1 of 1 Contract Number: 4560 Vendor: BANK OF AMERICA Subject: Government Banking Services Department: Finance File Class: LEG 12-1 , Begin Date: 07/O1/2006 End Date: 06/30/2010 Review Date: 05/01/2010 Vault Date: Comments: 1 yr extension (2010) w/same terms at City's option Agreement for Government Banking Services This Agreement for Government Banking Services (the "Agreement") is made as of this ~day of :::rLUle ,~, between City of Bremerton (the "Client") and Bank of America, N.A., a national banking association. WHEREAS, Client issued a Request for Proposal ("RFP") more fully identified below, for providing banking services identified in the RFP (the "Services"): City of Bremerton, Request For Proposal dated April 14, 2006; and WHEREAS, the Bank was the successful bidder under the RFP, having submitted its bid response dated May 9,2006 (the "Bid Response"); and WHEREAS, the parties wish to enter into this Agreement for the purpose of specifying the term and constituent documents of the agreement between Client and Bank regarding the Services; NOW, THEREFORE, in consideration of the foregoing, and other good and valuable consideration, the parties hereby agree as follows: 1. Integrated Agreement. The entire and integrated agreement between Client and Bank related to the Services shall consist of this Agreement, Bank's Treasury Terms and Conditions booklet (including user documentation and set-up forms), Merchant Services Agreement, Deposit Agreement and Disclosures Booklet, Bank's Bid Response and Client's RFP as modified by the Bid Response. In the event of conflict among any of the preceding documents, such documents shall govern in the following order of precedence: (1) this Agreement, (2) Bank's Treasury Terms and Conditions booklet (including user documentation and set-up forms), (3) Merchant Services Agreement (4) Deposit Agreement and Disclosures Booklet (5) the Bid Response and (6) the RFP. The integrated agreement supersedes all prior negotiations, representations, statements and agreements, whether written or oral, regarding the Services. 2. Commencement of Performance. Except as otherwise agreed by the parties, Bank shall begin performing each Service upon execution and delivery of this Agreement, the pertinent service-level agreement and the related set-up forms. Bank shall continue to perform such Services during the term of this Agreement. 3. Term. This Agreement is for an initial term ofthree () ~ years. The Agreement may be extended by mutual consent of the parties as set forth in the RFP. 4. Notices. Except as may otherwise be specified in the applicable service-level agreement or set-up form, notices to Client and Bank shall be sent to the addresses set forth below: 188251.04 Client: Cathy Johnson, Finance Officer City of Bremerton 345 6th Street, Suite 600 Bremerton, WA 98337 360-473-5296 Bank: Tana Aarda1, Senior Vice President Bank of America WAl-501-34-03 800 5th Avenue, F134 Seattle, W A 98104 Changes in the respective address set forth above may be made from time to time by any party upon written notice to the other party. In witness whereof, the parties have executed this Agreement as of the date first written above. City of Bremerton, Washington [Client Name] BY:~.~ [Siknature] ---........ By: [Signature] Name: Cary BG~eman Name: [Type or Print] [Type or Print] Title: Mayor Title: [Type or Print] [Type or Print] BANK OF AMERICA, N.A. ~ [Signature] By: By: [Signature] Name: Tana Aarda1 [Type or Print] Name: [Type or Print] Title: Senior Vice President [Type or Print] Title: [Type or Print] 188251.04 2 AUTHORIZATION AND AGREEMENT FOR TREASURY SERVICES I am an authorized representative of the organization specified below (the "Client"). The Client has received Bank of America's Treasury Services Terms and Conditions Booklet (the "Booklet") and agrees to adhere to the Booklet and any applicable User Documentation from Bank of America ("Bank"). The Services covered by the Booklet and the banks providing Services are listed on the accompanying List of Banks and Services, which we may change from time to time. Capitalized terms used in this Authorization and Agreement form, not otherwise defined, have the meanings given to them in the Booklet. After I sign below on behalf of the Client, the Client may from time to time request the Bank to provide any of the Services described in the Booklet. The Client may begin to use any such Service once Bank has approved such use and has received all required and properly executed forms and the Client has successfully completed any testing or training requirements. The Booklet supersedes other agreements between the Client and the Bank, as described under the General Matters heading in the Booklet, with regard to the provision of Services. I warrant that the Client has taken all action required by its organizational or constituent documents to authorize me to execute and deliver on behalf of the Client this Authorization and Agreement form and any other documents the Bank may require with respect to a Service. I am , authorized to enter into all transactions contemplated by the provision of Services to the Client. These may include, but are not limited to, giving the Bank instructions with regard to Electronic Funds Transfer Services and designating employees or agents to act in the name and on behalf of the Client. Guidelines for completion: If Client is a: Who must sign: corporation ,.,.,...".........., .any authorized officer limited liability company. . , , . . , , . . . .all members, or any authorized officer* partnership (general or limited) , , . . , . .any general partner* limited liability partnership. . . . . , .. . .the managing partner* sole proprietorship ...,.."..,.... .the sole proprietor governmental entity. . . . , . . , . . . . . . . .the Treasurer* * Includes any individual authorized under Client's charter or organizational or constituent documents. The legal name of any member, managing member, manager or general partner who is signing and who is not an individual must appear in the signature block. Note that in most cases the Client must also complete the Certification form which follows. f{1(f//3109 [Signature, if two are required by Client] [Sign Catherine A. Jo [Print Name] Finance Officer [PrintTitle (include the legal name of any member, managing member, manager or general partner who is signing and who is not an individual)] [Print Name] [Print Title (include the legal name of any member, managing member, manager or general partner who is signing and who is not an individual)] The following addresses may be used for giving notices in connection with this Booklet except as you or we provide the other different addresses to be used in conjunction with your accounts or particular Services, Address for Client Notices: ~fiXn8fa~~~:rggs Department 345 6th Street, Suite 600 Bremerton WA 98337 Telephone: ( 360) 473-5296 Fax: L36D 473-')200 Address(es) for Bank Notices: Bank of America, N.A, Documentation Management (CA4-706-04-07) P.O. Box 27128 Concord, CA 94527-9904 Fax I~o.: (925) 675-7131 and, if filled in, the following: Telephone: L--) Fax: L--) AD-AG-04558 TREASURY SERVICES DELEGATION OF AUTHORITY FORM This form is optional and is to be used when you wish to delegate authority to sign various authorization forms to someone other than the person who signed the Authorization and Agreement form in the front of this Booklet. By signing below, you authorize the incumbent of the specified position listed in Section A or each person listed in section B below, acting alone, to execute documents that we may request, and any amendments or renewals thereof, pertaining to the use of Services, including but not limited to designating one or more persons (which may include himself or herself) authorized to initiate, amend, cancel, confirm or verify the authenticity of instructions to us for Services, whether given orally, electronically or by facsimile instructions, and to revoke any authorization granted to any such person, as he or she deems appropriate. The signer of this form has the same authority described above for each Service with us, unless otherwise specified. We are entitled to rely upon this delegation until written notice of its revocation is received by us. Guidelines for CompLetion: FiU out either section A or section B, or both, depending on your needs. . To delegate authority to any person holding a specific title, fill out section A. . To delegate authority to specific individuals by name, fill out section B. For each name or title, indicate "All" in the "Service" column if the person or title has authority to sign documents for all Services which you receive from us. Otherwise, indicate specific Services for which the person or title has authority. For each name or title, indicate the entity or entities for which the person or title has authority to sign documents. ) A. TO DELEGATE AUTHORITY TO ANY PERSON HOLDING SPECIFIC POSITIONS Dir. Financial Services All Gitv of nBr:-emerton Finance Officer All Citv of Bremerton Title Service Entity B. TO DELEGATE AUTHORITY TO SPECIFIC INDIVIDUALS CLIENT AUTHORIZATION Client Authorization Instructions: The same person who signed the Authorization and Agreement for Treasury Services form must sign this Treasury Services Delegation of Authority form. 6/28/06 [Sig re] Catherine [Print Name] Finance Officer [Print Title (include the legal name of any member, managing member, manager or general partner who is signing and who is not an individual)] Dated AD-AG-045 5 B CARD PROCESSING AGREEMENT This CARD PROCESSING AGREEMENT ("Agreement") is among the Merchant identified in the attached Application and its accompanying documentation, including the Fee Schedule (which documents are incorporated herein and constitute a part of this Agreement as if fully set forth herein), Bank of America, N.A., with its principal office in Charlotte, North Carolina ("Bank") and BA Merchant Services, LLC., an Ohio limited liability company headquartered in Louisville, Kentucky ("BA Merchant Services"). BA Merchant Services is engaged in the business of processing and transmitting electronic data of a financial, banking or economic natureol including but not limited to card transactions. Bank is a member of Visa U.S.A., Inc. ("Visa") and MasterCard" International Inc. ("MasterCard"). In this Agreement, the words "you" and "your"mean the Merchant and the words "we," "our" and "us," unless the context clearly requires otherwise, refer collectively to Bank and BA Merchant Services. We may allocate our rights and obligations hereunder as between ourselves as we deem appropriate. During the term of this Agreement and unless we otherwise specifically agree in writing, this will be a "requirements contract" which means we and you agree that we (directly or through others providing services on our behalf) will be the sole providers of all services necessary to 1) authorize, process and settle all of your Visa and MasterCard credit and off-line debit Card transactions, 2) process and settle all of your online debit Card transactions, 3) authorize, process and settle all of your point of sale Electronic Benefit Transfer ("EBT") transactions, and 4) all services specified in the Application for any other Cards specified therein. Notwithstanding the foregoing, we will not process any Visa or MasterCard Card transactions beyond the authority of a U.S. member of Visa and MasterCard. 1. Definitions. In this Agreement, the following definitions apply and are capitalized throughout: "Application" - both the Application as attached to this Agreement when first executed by you and approved by us and any supplemental versions of the Application that you and we agree upon when you open additional locations or when you otherwise request additional or different services. "Authorization" - the process whereby a Card transaction for a specified dollar amount is approved by the card-issuing bank or its approved agents for processing. "Card" - means a credit, off-line debit card, online debit card or EBT card bearing the service mark of Visa or MasterCard or issued by any of the other card issuers or Network specified in the Application as being covered by this Agreement. Unless otherwise agreed in writing, "Card" includes online debit cards. such as an Interlink or Maestro debit cards that generally require use of the holder's PIN. "Card" will also mean all international point of sale payment cards bearing one of the Electron Program Marks and governed by the Visa International Operating Regulations. "Cardholder" - the person to whom the Card has been issued and/or the authorized user. For the purposes of this Agreement, thei term "Cardholder" will also include any Recipient as defined herein below: "Card Issuer(s)" - American Express, Diners Club/Carte Blanche. Discover Financial Services. Inc. (the issuer of Discover Cards and certain other cards), ICB, Visa. MasterCard, and any other card issuers designated on the Application. "Card Organization(s)" - a card organization such as Visa or MasterCard that promulgates operating rules and operates an interchange system for exchanging charges and credit vouchers among you. Card Issuers and us. [n the case of online debit cards and EBT cards, "Card Organization" includes Debit Networks and EBT Networks. respectively. "Charge back" - the return of any Card transaction. even without notice to you or without consent from you, upon occurrences permitted by the Card Organizations. A Chargeback is initiated by a Cardholder or a Card Issuer, for transmittal to and payment by you under the Rules. For the purposes of online debit Card transactions, the term "Chargebacks" in this Agreement will also be construed as "Chargebacks/adjustments." "Debit Network(s)" - the telecommunications and processing system of each shared electronic funds transfer network of which we are a member that is used by network members to allow their Cardholders to purchase goods and services using the member bank's propriety debit card at a point of sale. The term includes all Debit Networks as specified by us from time to time. "Electronic Benefits Transfer (EBT)" - the electronic transfer of government benefit funds to individuals through the use of Card technology with POS terminals. BAMS Merchant Services Agreement (Commercial) (10-28-05) "EBT Network(s)" - the system of each shared electronic funds transfer network that is used by network members to assist government agencies in the distribution of benefits to eligible Recipients, whether such benefits are the delivery of services or the transfer of funds or information. "ISO/MSP" - independent sales organization/member service provider. "Manuals/Instructions" - various manuals and instructions regarding Chargebacks, terminal processing and other operational compliance matters supplied to you or available on the internet. "Merchant Provider(s)" - any and all of the third parties engaged by you. "MO/TO/IO" - mail order/telephone order/internet order "PIN" - Personal Identification Number. "Recipient" - the recipient of United States Department of Agriculture, Food and Nutrition Services ("FNS") food stamp benefits ("FS Benefits") and/or Temporary Assistance to Needed Families (''1 ANF") benefits and/or other government delivered cash assistance benefits "Rules" - any and all rules and regulations adopted by a Card Organization, Debit Network and/or EBT Network. Some Rules are available to you on the Internet (see Section 3). "Settlement Account" - the bank account(s) you designate for us to debit and credit for Card transactions and related amounts. "State" - a State participating in an EBT Project. "System Enhancements" - any system enhancements, custom reports, special files, terminal applications or related service enhancements that are different from or in addition to the system, services and reports we agreed to provide to you as of the effective date of this Agreement. 2. Acceptance of Cards. a) You may elect to accept: (i) A. all MasterCard cards, including consumer credit and business cards and off-line debit cards (you must maintain a policy that does not discriminate among customers seeking to make purchases with any MasterCard card), B. MasterCard consumer off-line debit cards only (you must maintain a policy that does not discriminate among customers seeking to make purchases with an off-line debit MasterCard card), C. MasterCard consumer credit and business cards only (you must maintain a policy that does not discriminate among customers seeking to make purchases with any MasterCard credit card), or D. No MasterCard cards; and (ii) A. all Visa cards, including consumer credit and business cards and off-line debit cards. B. Visa consumer off-line debit cards only (includes mandatory acceptance of all Visa consumer debit card products), C. Visa consumer credit and business cards only (includes mandatory acceptance of all Visa credit and commercial products including Visa business check cards), or D. No Visa cards: The above-referenced acceptance options apply only to U.S. transactions. The Visa and MasterCard rules and regulations require merchants accepting any Card product bearing a Visa or MasterCard symbol to continue to accept both debit and credit card products issued by non-U.S. Members. You may selectively reject or decline transaction requests for Card account numbers that are within a product category not accepted by you. Should you submit a transaction outside of the Card or product categories regularly accepted by you, there is no requirement for us to reject the transaction. If you elect limited acceptance as set forth on the Application, any transaction submitted into interchange outside of the selected Card or product category will be assessed the standard interchange reimbursement fee applicable to that product or any other applicable fee set forth on the application. Your initial election will be made in your Application. If you wish to modify your election and we agree to said modification, then you will provide us sixty (60) days advance notice of your intent to change said election in writing, and you will be responsible for any Card Organization charges assessed as a result of your limited acceptance and any and all costs incurred by us as a result of your election. b) You must honor any valid and applicable Visa and MasterCard Cards, including credit, off-line debit and online debit Cards, properly tendered for use. as well as any properly tendered Electron card or EBT Card, without imposing any special conditions not required by any Rules. However, if you do not deal with the public at large (for example, if your business is a private club), you are required to honor a valid Card only if presented by a Cardholder who has purchasing privileges or a membership with you. You may offer a "discount for cash" if you clearly disclose this as a discount from the standard price available for all other means of payment. You may present Card transactions to us only for the activities and in the volumes described on the Application, including the percentage of MOrrOIIO transactions. Any Card transaction volume exceeding the volume indicated on the Application by more than twenty five percent (25 %) must be approved in writing by our authorized officer before you submit Card transactions to us. You must submit any Card transaction drafts and records to us no later than five (5) calendar days or three (3) banking days (whichever is earlier)(and no later than two (2) business days for Electron Cards) after you complete Card transactions (unless you are entitled to any special extension of these deadlines). These are outside deadlines. and faster time frames are required to Qualify for incentive programs. if applicable. Unless otherwise specifically provided in this Agreement or the applicable requirements of Visa or Visa International, all provisions of this Agreement applicable to Visa Cards also will apply to Electron Cards. Electron Card transactions are permitted only in face-to- face transactions when the Card and the Cardholder are present. You must process any Electron Card transactions through an electronic data capture terminal that obtains an electronic Authorization response and prints a transaction receipt. You agree to check the valid date and expiration date of each Card presented. You have a zero "floor limit", which means you agree to process only Card transactions for which you have received an Authorization. Obtaining an Authorization will not assure payment to you for a Card transaction. The fact that an Authorization is obtained by you will not affect our right thereafter to revoke Authorization of a Card transaction or to charge back the transaction to you, except if prohibited by the Rules. In no event will the fact that an Authorization is obtained by you be deemed to be our representation or warranty, either express or implied, that the panicular Card transaction is in fact a valid, authorized or undisputed transaction entered into by the Cardholder. If you are approved to utilize batch Authorization by us, you may obtain batch Authorization for cenain sales after such sales have occurred provided, however, that Authorization for each transaction is obtained by end of the calendar day upon which such sale was initiated and that you do not preson the batch by account number or BIN. Funher, you explicitly agree that you will be responsible for any fines, fees, Chargebacks, assessments, and declined or disputed transactions that may result from using a batch Authorization process. For each Card transaction submitted to us, you represent and warrant that: (a) the transaction represents obligations of the Cardholder for the amounts in the transaction (including tax. but without any surcharge) and only for merchandise actually sold or rented or services actually rendered by you (except for any delayed delivery or advance deposit authorized by the Rules and this Agreement) and does not involve any element of credit for any other purpose, (b) the transaction represents a bona fide sale/rental of merchandise and/or services not previously submitted and, except as otherwise provided in the Rules, does not represent a refinancing of any prior obligation (including any obligation otherwise owed to you by a Cardholder, or arising from the dishonor of a personal check), (c) the price charged for the transaction is not be subject to any dispute, setoff or counterclaim, (d) the transaction does not result from any transaction outside of your normal course of business, as described in the Application, and (e) you have no knowledge or notice of any fact, circumstances or defense which would indicate that the transaction was fraudulent or not authorized by the Cardholder or which would otherwise impair the validity or collectibility of the Cardholder's obligation or relieve the Cardholder from liability for the transaction. Unless we otherwise agree in writing, you may not accept Card transactions for services or products that will be delivered or provided more than thiny (30) days from the date you submit any ponion of said transaction for settlement. You may not process transactions using your own. personal or business Cards or those of your employees, officers, spouses, etc. Transactions of this type can be considered advances of cash and are not permissible under this Agreement or the Rules and regulations. You acknowledge that we may use an ISO/MSP operating under applicable Rules and regulations. ISO/MSP is an independent contractor and not an agent of BA Merchant Services/Bank. ISO/MSP has no authority to execute the Agreement on our behalf or to alter the terms BAMS Merchant Services Agreement (Commercial) (10-28-05) hereof without our prior written approval. Any alteration of the terms of this Agreement must be initialed and approved by us. You will be responsible for the quality and accuracy of all data provided to us. We may, at our option, return to you for correction before processing any data submitted by you which is incorrect, illegible or otherwise not in proper form. If you do not provide your data to us in accordance with our specified format and schedule, we will use reasonable efforts to reschedule and process the data as promptly as possible, but related expenses incurred by us will be charged to you. We will make the services selected by you operational and available to you upon a mutually agreed upon implementation plan. You agree to cooperate with us and provide us with all necessary information and assistance required for us to successfully make the services operational and available to you. You agree that, except as otherwise contemplated herein or otherwise permitted by us, you will use the services provided by us only for your own internal and proper business purposes and will not resell, directly or indirectly, any of the services or any portion thereof to any third party. 3. Manuals/Instructions. We will provide or make available to you the ManualslInstructions and may from time to time otherwise advise you of requirements imposed by the Rules by providing you with relevant ponions or summarizations thereof of the rules, regulations, releases, interpretations and other requirements of Visa, MasterCard and any other issuers of Cards, including Debit and EBT Networks. which you accept as specified in the Application. You agree to follow the procedures in the ManualslInstructions in connection with each Card transaction and to comply with all requirements of the Rules. Unless the context clearly requires otherwise, references to this Agreement include the ManualslInstructions and the Rule provisions. If there is any conflict between the terms of this Agreement and the ManualslInstructions, the terms of this Agreement will govern, except to the extent the ManualslInsrructions specifically provides that a panicular provision in it overrides any conflicting provision in this Agreement. Additional information is available at the Visa web site (download the "Card Acceptance & Chargeback Cycle Management Guide" under the "Operations & Risk Management" section at hrro://www.usa.visa.comlbusiness/accepting visa) and the MasterCard web site (download the "Merchant Rules" under the "Accept MasterCard" section at (hrro://www.rnastercardmerchant.com ). 4. Merchant Representations. You represent that (a) you have the full power and authority to sell the products and services you offer and to display the advenisements you use; (b) no products or services offered by you constitute a violation of any applicable law and you will not accept a Card for any illegal transaction; (c) you will prominently and unequivocally inform each Cardholder of your identity at all points of the interaction between the Cardholder and you so that the Cardholder can readily distinguish you from any other party such as a supplier of goods or services to you; (d) the products and services offered by you and the name of your business do not infringe upon the rights of any other person, including, without limitation, trademark. copyright, confidentiality or patent rights; and (e) you will not sell, market or display any products or services that would jeopardize the Bank's reputation. For each Card transaction submitted to us, you represent and warrant that: (a) the transaction represents obligations of the Cardholder for the amounts in the transaction (including tax, but without any surcharge) and only for merchandise actually sold or rented or services actually rendered by you (except for any delayed delivery or advance deposit authorized by the Rules and this Agreement) and does not involve any element of credit for any other purpose, (b) the transaction represents a bona fide sale/rental of merchandise and/or services not previously submitted and, except as otherwise provided in the Rules, does not represent a refinancing of any prior obligation (including any obligation otherwise owed to you by a Cardholder, or arising from the dishonor of a personal check), (c) the price charged for the transaction is not be subject to any dispute, setoff or counterclaim, (d) the transaction does not result from any transaction outside of your normal course of business, as described in the Application, and (e) you have no knowledge or notice of any fact, circumstances or defense which would indicate that the transaction was fraudulent or not authorized by the Cardholder or which would otherwise impair the validity or collectibility of the Cardholder's obligation or relieve the Cardholder from liability for the transaction. 5. Additional Cards. Our sole responsibility for transactions involving Cards issued by American Express, Diners Club/Carte Blanche, Discover Financial Services, Inc. (the issuer of Discover Cards and certain other cards) and JCB will be to provide the services which we have agreed to provide, as specified in the Application. Except to the extent the Application specifies that we will provide settlement services for any of these additional Card transactions, we will provide Authorization and/or processing services only, and all settlement and Chargeback obligations and similar financial responsibilities arising from your transactions involving Cards other than Visa and MasterCard will be governed exclusively by your agreement with the respective Card Issuer and you must not seek Authorization for or submit for processing or settlement any transactions involving Cards other than Visa and MasterCard unless you have in effect a valid agreement with the applicable Card Issuer, except to the extent we have agreed to provide settlement services with respect to your lCB, Diners Club/Carte Blanche or Discover Card transactions. You must notify us immediately upon termination of any issuer agreement. Upon such termination, we will have no further obligation to provide any services to you for transactions involving the Cards covered by the terminated issuer agreement (except to the extent we have agreed to provide settlement services with respect to your lCB, Diners Club/Carte Blanche or Discover Card transactions). We do not warrant or bear any responsibility for any Card Issuer or for its performance of any obligations to you. If any agreement with a Card Issuer requires such Card Issuer's consent for us to perform the services contemplated by this Agreement, you are responsible for obtaining that consent. a) If the Application indicates that we will provide settlement services with respect to your Diners Club/Carte Blanche Card transactions, you will not have a separate agreement with such Card Issuer; instead, we will provide you with all specified services for such Card transactions solely pursuant to this Agreement (and any provisions from the ManualslInstructions or any updates thereto). In addition, the following special provisions apply (notwithstanding any contrary provision in this Agreement) to your lCB or Diners Club/Carte Blanche Card transactions to be settled by us: a) For Diners Club/Carte Blanche: (i) you must retain original sales records and credit records for at least ninety (90) days after the transaction and must retain microfilm or legible copies of sales records and credit records for at least seven (7) years after the transaction; and (ii) you must not accept a Card embossed "for local use only" outside the territory in which it was issued. b) For lCB: (i) you must retain original sales drafts and credit vouchers for at least 120 days after the transaction and must retain microfilm or legible copies of sales drafts and credit vouchers for at least three (3) years after the transaction; (ii) for purposes of your Chargeback liability with respect to lCB Card transactions, an Authorization obtained on a transaction does not override any Chargeback reason which may apply to the item; (iii) if you process lCB Card transaction data electronically, your account number must be included in the lCB Card transaction data transmitted to us, in addition to the other information required to be included on each sales draft or credit voucher; (iv) if you are a lodging merchant, lCB Cardholders must be allowed to cancel reservations at resort establishments until 4:00 p.m. on the scheduled arrival date; and (v) by contracting for lCB settlement services, you authorize lCB to publish your name, address and telephone number in lCB solicitation materials. 6. Access to Debit Networks and Use of Services. In entering into this Agreement and performing services for you with respect to online point of sale debit transactions. we will provide you with access and sponsorship or will cause you to be provided with access and sponsorship to the point of sale Debit Networks specified by us. Any penalties incurred by you for failure to comply with Debit Network Rules will be your responsibility. You assume exclusive responsibility for the consequences of any oral or written instructions you may give to us, for your failure to properly access the services in the manner prescribed by us, and for your failure to supply accurate input information. You will be responsible for auditing, balancing, verifying and reconciling any out-of-balance condition, and for notifying us of any errors in the foregoing after receipt of the applicable report from us. You will reject all incorrect reports or output within two (2) Business Days after receipt of the reports or output. Except as otherwise provided in this Agreement, you will be responsible for the supervision, management and control of your use of our systems, including without limitation (1) implementing sufficient procedures to satisfy its requirements for the security and accuracy of the input you provide, and (2) implementing reasonable procedures to verify reports and other output from us within the time frames specified here in above. You agree that you will use the services in accordance with such reasonable rules as may be established by us from time to time as set forth in any materials furnished by us to you. 7. EBT Transactions. If elected by you on the Application, you wish to purchase from us and we wish to sell to you certain services necessary for the authorization, processing and settlement of point of sale EBT transactions submitted to the EBT Networks and which transactions are BAMS Merchant Services Agreement (Commercial) (10-28-05) initiated through you in connection with the authorization, providing and/or issuance of United States Department of Agriculture, Food and Nutrition Services ("FNS") food stamp benefits ("FS Benefits") and/or Temporary Assistance to Needed Families ("T ANF") benefits and/or other government delivered cash assistance benefits ("Cash Benefits" with FS Benefits, "Benefits") to benefit recipients in the EBT Project areas ("Recipients") supported by us through the applicable gateway through the use of a State-issued Benefit Security Card ("EBT Card") issued by a state participating in the EBT Project and benefit recipients of other states not within the Project area ("Other Recipients"). You agree to provide and/or issue Benefits at each of your locations to the Recipie'nt as hereinafter provided and in accordance with the procedures specified by us, the applicable EBT Network or State's EBT rules and regulations as amended from time to time and all applicable laws governing the issuance and/or provision of Benefits. You will provide each Recipient a receipt for each Benefit issuance transaction undertaken by you. You will be solely responsible for your issuance of Benefits other than in accordance with authorizations received from us. You will provide us, upon execution of this Agreement, with a complete list of all of your locations in the continental United States where you desire to accept EBT Cards, with correct and complete mailing addresses and complete telephone numbers, in location number order. You will provide an updated list at our request or as changes occur. All locations from which you accept EBT Cards will be subject to this Agreement and will be included on the lists provided from time to time by you to us. You will honor any valid EBT Card properly tendered for use when it is presented with a valid personal identification number (PIN). You will not engage in acceptance practices or procedures that discourage the use of any valid EBT Card. You will not complete any point-of-sale EBT Card transaction that has not been authorized. You will ensure that if Recipient enters a valid PIN, you will not require another form of identification from Recipient unless you have grounds to suspect fraud. You will provide and/or issue Benefits to Recipients, in accordance with the policies and Rules in the amount authorized through your point-of-sale terminal, with PIN Pad and printer ("Equipment"), upon presentation by Recipient of an EBT Card and Recipient entry of a valid PIN . You agree that in the event of failure of the Equipment to print Benefit issuance information as approved and validated as a legitimate transaction, you will comply with our procedures and rules for authorization of Benefits in such instance. If you have agreed to Cash Benefits, you agree to maintain adequate cash on hand to issue and/or provide confirmed Cash Benefits and will issue and/or provide Cash Benefits to Recipients in the same manner and to the same extent cash is provided to your other customers. You will not require, and will not in the advertising suggest, that any Recipient must purchase goods or services at your facilities as a condition to the issuance and/or provision of Cash Benefits to such Recipient, unless such condition applies to other customers as well. You will not designate special checkout lanes restricted to use by Recipients, provided that if you designate special checkout lanes for electronic debit, or credit cards and/or other payment methods such as checks or other than cash, Recipients may be directed to such lanes so long as other customers are directed there as well. If you support the issuance and/or provision of FS Benefits through manual benefit issuance procedures during the period of time when normal benefit issuance is not possible, then the following limitations will apply to manual issuance and/or provision ofFS Benefits by you. (i) You must receive an authorization number for the amount of the purchase via telephone at the time of sale. (ii) Specified Recipient, clerk and sales information, including the telephone authorization number, must be entered properly and legibly on the manual sales draft form. (iii) The manual sales draft must be submitted to the applicable EBT Network for processing within ten (10) calendar days following the date of authorization or any such earlier period of time specified in any applicable rules or regulations. (iv) Except as otherwise specifically provided by any applicable rules or laws, you will not be reimbursed and will be solely responsible for all manual transactions when you fail to obtain an authorization number at the time of sale or otherwise fail to process the manual transactions in accordance with any applicable Rules or laws. (v) Except as otherwise specifically provided by any applicable Rules or laws, you may not "resubmit" a manual sales draft for payment if insufficient funds exist at the time that the manual sales draft is presented for processing and payment. You agree to comply with all applicable laws and Rules in the performance of your obligations under this Agreement, including without limitation, laws penaining to delivery of goods and services to Benefit Recipients and Benefit Recipient confidentiality, and the federal Civil Rights Act of 1964, Rehabilitation Act of 1973, Americans with Disabilities Act of 1990, Clean Air Act, Clean Water Act, Energy Policy and Conservation Act, Immigration Reform and Control Act of 1986, and regulations issued by the Depanment of Agriculture penaining to Food Stamp Program regulation. You agree to comply with Quest Operating Rules issued by the National Automated Clearing House Association ("NACHA") as approved by FNS or the Federal Reserve Bank and such other Rules and regulations as may be applicable to the providing and/or issuance of Benefits by you hereunder. You agree to comply with all additional procedures specified by the State or EBT Networks, regarding lost EBT Cards, forgotten PINs, discrepancies in benefits authorized and similar matters. You will not accept any EBT Card for any purpose other than the providing and/or issuance of Benefits, including without limitation as security for repayment of any Recipient obligation to you. In the event of any violation of this provision, you will be obligated to reimburse the State for any Benefits unlawfully received by either Recipient or you. You agree to separately maintain records of EBT transactions as may be reasonably requested or required by the State or its designated agent and to promptly make such records available for audit upon request to representatives of the State or its designated agent, or other authorized State or Federal government agency during normal business hours. To assure compliance with this Agreement, the State, its designated agent, or other authorized State or Federal governmental agency, will at all times have the right to enter, during normal business hours, your premise to inspect or evaluate any work performed under this Agreement, or to obtain any other information required to be provided by you or otherwise related to this Agreement. You agree to maintain and preserve all financial records or documentation arising hereunder during the course of this Agreement and for a period of three (3) years following Benefit provision and/or issuance, or for such additional period as applicable regulations or law may require. Records involving matters in litigation will be kept for a period of not less than five (5) years following the termination of the litigation. If you provide or issue FS Benefits under this Agreement, you represent and warrant to us that you are a FNS authorized retailer and you are not currently disqualified or withdrawn from redeeming food stamps or otherwise disqualified or withdrawn by FNS. You agree to secure and maintain at your own expense all necessary licenses, permits, franchises, or other authorities required to lawfully effect the providing and/or issuance and distribution of Benefits under this Agreement, including without limitation, any applicable franchise tax cenificate and non- governmental contractor's certificate, and covenants that you will not issue Benefits at any time during which you are not in compliance with the requirements of any applicable law. Your authority to issue Benefits may be suspended or terminated by the State or its agents or contractors, in their sole discretion, effective upon delivery of a notice or suspension or termination specifying the reasons for such suspension or termination if there will be (i) any suspension, injunction, cessation, or termination of our ability to provide EBT processing services, or (ii) failure by you, upon not less than thiny (30) days prior written notice, to cure any breach by you of the provisions of these terms and conditions, including without limitation, your failure to suppon the issuance of Benefits during your normal business hours consistent with your normal business practices, your failure to comply with issuance procedures, your impermissible acceptance of an EBT card, or your disqualification or withdrawal of the FS program. 8. Availability of Terminals. You will take all reasonable steps necessary to ensure that all point-of-sale devices and PIN pads will be available for use by the Cardholders of each Debit and EBT Network to which you are being provided access as set forth on the Application for the Cardholders online debit card transactions and such devices and PIN pads will function in a reliable manner. 9. Age-Restricted Products. If you are engaged in the sale of age restricted products such as alcoholic beverages, tobacco products, adult- content material or adult Web sites, gaming transactions, weapons and/or any other applicable age-restricted products or services, you must comply fully with all local, state and federal laws governing the distribution of age- related products. You certify herein that you will implement age verification procedures governing the sale of such products, including age verification of each customer against an official government records database before entering certain transactions into the credit card payment system. For face- to-face sales, you will require the signature of the Cardholder. To verify BAMS Merchant Services Agreement (Commercial) (10-28-05) legal age, you will also require the Cardholder to present a valid, government-issued photo identification card in the same name and address as the Cardholder. For sales made via mail, telephone and/or the Internet, you will (1) only deliver age-restricted products to the name and address listed as belonging to the Cardholder, and (2) require, without exception, the signature of the Cardholder, as well as presentation of a valid, government- issued photo identification card in the same name and address as the Cardholder to verify legal age upon delivery of the merchandise. Failure to abide by all applicable age verification laws may result in fines and/or loss of card merchant services privileges, as well as termination of your account with us. 10. Settlement of Card Transactions. All credits to the Settlement Account, as well as any other payments to you, are provisional and are subject to our final audit and checking. We may debit or credit your Settlement Account for any deficiencies and overages or may deduct such amounts from settlement funds due to you. We may, within our sole discretion, delay your settlement payments for up to seven (7) days, which period will begin after the settlement payments were received by us. In this event, you acknowledge that we will, and you expressly authorize us to, delay your settlement payments for up to seven (7) days. This delay of your settlement funds does not preclude us from exercising our right to establish a reserve/security account or to suspend payments pursuant to Section 17 of this Agreement. The settlement payments will begin to be credited to your Settlement Account, less any monies owed us, on the next business day following expiration of this rolling delay period. This rolling delay of the settlement payments will be ongoing and continue as long as we are providing your processing services. Except as otherwise set forth in this Agreement, if we receive your sales records or other transaction records by the applicable cut off time' established by us, we will initiate a transfer of applicable settlement funds received from Visa and MasterCard, less any monies owed us, through the ACH to your Settlement Account once we receive said funds from Visa and MasterCard; this will generally occur by 8:00 P.M. Eastern time on the following banking day after we process the applicable transactions. This Agreement is a contract whereby we are extending financial accommodations to you within the meaning of Section 365(c) of the Bankruptcy Code. We are not liable for any delays in receipt of funds or errors in debit and credit entries caused by unaffiliated third panies including but not limited to the Card Organizations, Debit Networks, EBT Networks, a clearing house or your financial institution. To the extent the Automated Clearing House (ACH) settlement process is used by us to effect debits or credits to your Settlement Account for the services elected by you on the Application, you hereby agree to be bound by the terms of the operating rules of the National Automated Clearing House Association, as are in effect from time to time. You hereby authorize us to initiate credit and debit entries and adjustments to your Settlement Account through the ACH settlement process and/or through direct instruction to (or such other arrangements as we deem appropriate with) the financial institution where your Settlement Account is maintained for amounts due to us under this Agreement and under any agreements with us or our affiliates for any related equipment and related services, as well as for any credit entries in error. You hereby authorize and direct the financial institution maintaining your Settlement Account to effect all such debits and credits to your account initiated by us. This authority will remain in effect until we provide written notice to the financial institution maintaining your Settlement Account that all monies due from you to us or our affiliates for any related equipment or services have been paid in full. For the duration of the Agreements, you will be solely liable for all fees and charges assessed by your financial institution, including all overdraft and NSF charges, and you irrevocably release us and hold us harmless from the same fees and charges, regardless of cause. All sales and credits accepted by us are subject to audit and verification by us and you agree that we may debit or credit your Settlement Account for any inaccuracies, and we will have the right to charge you for any improper sales slips and return them to you. 11. Fees; Adjustments; Collection of Amounts Due From You. a) CREDIT AND OFF-LINE DEBIT CARD TRANSACTIONS ONLY: Our fees and other charges to you for the services and any supplies we provide will be calculated pursuant to this Section, the Application and the Fee Schedule or any subsequent amendment to this Agreement or the Fee Schedule. Fees and charges for related services and equipment will be specified on the Fee Schedule. We will charge you a fee daily for the services to be provided by us to you under this Agreement as stated in this Section and the Fee Schedule. The fees with respect to Card transactions will be a percentage of the gross amount of a Card transaction or an inquiry fee for each Card transaction. The discount fees shown in the Fee Schedule will be calculated based on the gross amount of all Visa and MasterCard transactions submitted to us. The inquiry fee will be assessed on every communication attempt from your point of sale device. Further, you will pay, in accordance with this Agreement, all fees, cost escalations, assessments, tariffs, penalties, fines or other items that may be charged, assessed or imposed under this Agreement and/or the Rules. The Visa and MasterCard interchange fees and assessments, which are separately specified on the Fee Schedule if your processing fee is stated as a per transaction dollar amount, or are part of the processing fee if it is stated as a percentage of the dollar volume of transactions, are based on the current interchange rates and assessments set by Visa and MasterCard. Any increases in these interchange fees and assessments will be passed through to you either as part of the separately stated interchange fees and assessments or as part of any percentage-based processing fee. You acknowledge that whenever your transactions fail to qualify for any reduced interchange fees, we will process such transactions at the applicable interchange fees as set by the applicable Card Organization, and you will pay us the corresponding interchange fees (or any percentage-based processing fee based on the corresponding interchange fees). You acknowledge that the fees specified in the Fee Schedule, as they may be updated or amended from time to time, are basic fees, the lowest discount fee you can achieve, and will apply only to Card transactions which exactly meet certain processing criteria or "qualify" for basic fees according to the Rules. Criteria for determining qualification will include, but not be limited to, whether a Card transaction is: (1) hand entered (the required data is not electronically captured by a point-of-sale device reading the information encoded in or on a Card); (2) voice authorized; (3) not authorized; (4) transmitted for processing within twenty-four (24) hours of the Card transaction; or (5) deemed "Non-Qualifying" by the Rules, such as, but not limited to, Card transactions involving foreign Cards or Cards issued as business, commercial, purchasing or government Cards. In the event that Card transactions submitted to us for processing only partially qualify or do not at all qualify for the qualified discount rate quoted in accordance with the Fee Schedule and/or the Rules, you may be assessed and agree to pay an additional Non-Qualified or Mid-Qualified Surcharge if set forth on the Fee Schedule. Also, if your average ticket size and/or annualized Bankcard volume falls below the amount shown in the Application and/or Fee Schedule for any three (3) month period, we may adjust our fees as we deem appropriate, and you will pay us the corresponding adjustments. b) ONLINE DEBIT CARD TRANSACTIONS ONLY: We will charge the BA Merchant Services processing fee set forth on the attached Fee Schedule for each debit transaction submitted to each Debit Network regardless of whether such transaction is approved, declined, or determined invalid. In addition, you will be assessed for each debit transaction a Debit Network fee, which is a blended fee based on the transaction fees assessed by the various Debit Networks. The current Debit Network fee set forth on the attached Fee Schedule is based upon Debit Network fees currently in effect and upon certain sponsorship arrangements made by us with a Debit Network Sponsor (Sponsor) for your sponsorship needed to participate in each applicable Debit Network. You agree that should any Debit Network or Sponsor raise or lower its interchange fees or other charges, we will have the right to adjust your fees to reflect the increase or decrease in such fees or charges. You agree to pay for all Debit Network or Sponsor setup fees, Chargeback fees and adjustment fees including but not limited to late fees which may be imposed by Debit Networks and Sponsors. Any taxes so imposed will be exclusive of the taxes based on our net income. We will charge you the daily/monthly fees as set forth on the Fee Schedule for the services to be provided pursuant to this Agreement and such other fees as set forth thereon and such amounts will be payable as provided for in the Fee Schedule, this Section and Section 17. Said fees may be collected hereunder in accordance with the terms and provisions of the Fee Schedule, this Section and Section 17. c) EBT TRANSACTIONS ONLY: We will charge you a fee for each EBT Card transaction as set forth on the attached Fee Schedule regardless of whether said transaction is approved, declined or determined invalid. HAMS Merchant Services Agreement (Commercial) (10-28-05) You acknowledge that the aforesaid fees set forth on the attached Fee Schedule are based upon certain EBT Network, State, gateway and access fees currently in effect and upon certain sponsorship arrangements made by us with an EBT Network for your sponsorship needed to participate in the EBT project and to certain other States not within the EBT Project area. You agree that should any State or U.S. government entity or any of a State's or U.S. government's designated agents charge a fee or assess any charges on or in connection with EBT Card transactions then we will have the right to adjust our fees to you to reflect the increase in such fees or charges. You agree to pay for all gateway and access fees, EBT Network fees, setup, adjustment or chargeback fees which may be imposed by us, an EBT Network or a State participating in the EBT Project. You agree to pay any taxes imposed on us as a result of the services furnished to you on the transactions under and subject to this Agreement during the term of this Agreement and such taxes will be added to the charges owed to us and will be deducted from the settlement monies owed to us in accordance with the Agreement terms or immediately paid by you to us upon receipt of issuance. Any taxes so imposed will be exclusive of the taxes based on our net income. We will charge you the daily/monthly fees as set forth on Fee Schedule for the services to be provided pursuant to this Agreement and such other fees as set forth thereon and such amounts will be payable as provided for in Section 10. Said fees may be collected hereunder in accordance with the terms and provisions of this Section, Section 17, and the Fee Schedule. d) ALL CARD TRANSACTIONS: You will pay any applicable excessive Chargeback handling fees or fines imposed by the applicable Card Organization due to your excessive Chargeback volume and any other fees or fines imposed by the applicable Card Organization for your acts or omissions or related to your submission of transactions for processing to us. If your total Visa and MasterCard Chargeback items in any line of business exceed 0.5% of your total Visa and MasterCard transactions in such line of business, you will pay us, for all Visa and MasterCard Chargebacks in excess of such 0.5% threshold during such month in your applicable line(s) of business, the excessive Chargeback fee shown on the Fee Schedule, in addition to the regular Chargeback fees due to us and any applicable Chargeback handling fees or fmes imposed by the applicable Card Organization. You agree to reimburse us for any fees, fines, charges. and/or penalties assessed against you or us arising from your obligations under this Agreement. At our option, we may deduct any Chargebacks, adjustments, fees, charges, obligations and other amounts you owe us pursuant to any provisions of this Agreement from any settlements due to you, or we may debit your Settlement Account for any such amounts you owe us, or we may invoice you, in which case you must pay us for the invoiced amounts within thirty (30) days of the date of our invoice or such shorter time as may be specified. Except for amounts we elect to collect by invoice, if there are insufficient funds available to be withheld or debited to pay amounts you owe, you must immediately reimburse us upon demand. You authorize us to debit your Settlement Account, or any other account we are otherwise authorized to debit, for any amounts due pursuant to this Agreement, or due us or any of our affiliates for any related services. If you believe that any adjustments should be made to your Settlement Account based on debits or credits we have made to your Settlement Account, including missing credits, or if you have any other questions or concerns regarding services or regarding any report or statement provided by us, you must notify us in writing within forty-five (45) days after the debit or credit in question was made or is missing, such services are performed, or such report or statement is provided. If you fail to notify us within such time period, we will not be responsible for investigating or effecting any required adjustments. If you notify us after such time period, we may, in our discretion, assist you in investigating whether any adjustments are appropriate and whether any amounts are due to or from other parties, but we will not have any liability to effect any such adjustments. Any voluntary efforts by us to assist you in investigating such matters will not create any obligation to continue such investigation or assist with any investigation in response to any future notices of possible adjustments that are not timely submitted. Pursuant to Section 24, we may amend the fees and charges for services and supplies provided under this Agreement. You agree to pay any taxes imposed on the services furnished to you on the transactions under and subject to this Agreement and such taxes will be added to the charges owed to us and will be deducted from the settlement monies due to you in accordance with the Agreement terms. Any taxes so imposed will be exclusive of the taxes based on our net income. You will pay us any extra or special charges imposed by third parties plus our reasonable handling charge for any supplies that we provide, and, if applicable, an overnight shipping charge. You will also pay us any extra or special charges imposed by third parties, plus our handling charge, if any transactions processed or initiated hereunder are charged back, reversed or rejected (including Chargeback fees and fines and ACH reject fees). We may charge you interest at our then current rate for any amounts that are not timely paid by you. At the time we investigate possible fraud or suspicious account activity, we will charge you an investigative fee of up to fifty dollars ($50.00). 12. Chargebacks, Etc. We may charge back to you any transaction amount (commonly referred to as "Chargeback") (and you will reimburse us for any related losses we incur) when it appears that the transaction is subject to charge back by the Card issuer or Cardholder in accordance with the Rules or applicable law. 13. Retention of Records; Retrieval Requests. You will retain legible images (on microfilm or otherwise) or legible copies of your Card transaction drafts or sales records for a period of at least eighteen (18) months from the date of the transaction or such other period as may be required by law or the Rules. You will submit to us a legible copy of a Card transaction draft or sales record if any Card issuer requests such retrieval. Your deadline for providing us a legible copy of the requested Card transaction draft or sales record will be ten (10) days after the date of the Card issuer's retrieval request, as specified in the notice from us. 14. Confidentiality and Data Security. a) You will treat this Agreement, all Manualsllnstructions and any other information provided by us as confidential and will not disclose to any third parties the terms of this Agreement, the provisions of the BA Merchant Services Manualsllnstructions, any information received from Card Organizations. or any other such information; provided, however, that these restrictions will not apply to information: (a) rightfully obtained by you on a non-confidential basis from an entity or person other than us and our agents and representatives, which entity or person was not subject to a duty of confidentiality, (b) rightfully and independently known by you on a non-confidential basis prior to its disclosure by us or (c) generally available to the public other than through any disclosure by or fault of you or your agents or representatives. In accordance with state and federal law, as well as our applicable policies, we may participate in sharing relevant information among other financial institutions, regulatory authorities, law enforcement agencies and other entities authorized by such law/policies. If you provide and/or issue EBT Benefits in more than one State pursuant to this Agreement, the laws of the State in which the Benefits were issued will apply to information arising out of that transaction. We may disclose to our affiliates information about you and your activities so that they may consider you for, and if they desire; offer to you their products and services. You agree that we may share information about our experience with you among Bank and its subsidiaries and affiliates, such as information about transactions and experiences between us and you. In addition, we may share with Bank and its affiliates and subsidiaries information contained in any applications, financial statements or other documents provided by you in connection with these or other transactions, and information we may obtain about you from outside sources. If you are an individual, you may instruct us not to share this information with Bank and its subsidiaries and affiliates by sending a written request to: Bank of America, A TIN: Data Integrity, P.O. Box 27025, Richmond, VA 23261-7025. Please include your name, address, phone number, account number(s) with us and Social Security number. BAMS Merchant Services Agreement (Commercial) (10-28-05) If you make this election, certain products and services may not be made available to you. All BA Merchant Services Systems are and will remain the exclusive property of BA Merchant Services or licensers of such BA Merchant Services Systems, as applicable (except as may expressly provided to the contrary in this Agreement). BA Merchant Services System(s) will be defined for the purposes of this Agreement as software and related documentation; software technical formats and specifications; hardware and related documentation, formats and specifications; technical and business information relating to inventions and present and future products and product lines; intellectual property; know- how; and any other information that is identified by us as a BA Merchant Services System. You acknowledge that BA Merchant Services System(s) and the electronic funds transfer systems operated by each Card Organization or its provider and all technical and operational data, specifications, marketing materials and manuals, including the Rules and any other information regarding such systems, are proprietary and unique and subject to the confidentiality provisions of this Agreement. You will have no ownership interest or other rights in any BA Merchant Services System. Upon the expiration or termination of this Agreement you will return all copies of all manuals or other items relating to the BA Merchant Services System(s) which are in your possession and certify to us in writing that you have retained no material relating to the BA Merchant Services System(s). b) Unless you obtain consents from the applicable Card Organizations, card issuers and Cardholders, Recipients and/or States you must not use, disclose, sell or disseminate any Cardholder information obtained in connection with a Card transaction (including the names, addresses and Card account numbers of Cardholders) for any purpose other than authorizing, completing and settling Card transactions and resolving any Chargebacks, retrieval requests or similar issues involving Card transactions, except pursuant to a court or governmental agency request or order. You will promptly advise the State or its designated agent of all requests made to you for information described above relating to EBT Card transactions. You must use proper controls for secure storage of, and limit access to, and must render unreadable prior to discarding, all records containing Cardholder account numbers, Card imprints and Cardholder signatures. You must not retain or store magnetic stripe data after a transaction has been authorized. If you store any electronically captured Cardholder signature you may reproduce such signature only upon our request. You must notify us of the identity of any and all third parties engaged by you ("Merchant Provider(s)") who will have access to Cardholder data and you may allow Merchant Providers access to that data only for purposes authorized under the Rules. You and Merchant Providers must have proper security measures in place for the protection of Cardholder data, and you must comply with and assure that Merchant Providers comply with the Card Associations' Payment Card Industry ("PCI") Data Security Standard, which may also be referred to as the Visa Cardholder Information Security Program ("CISP") and the MasterCard Site Data Protection Program ("SDP"). You must have written agreements with Merchant Providers requiring that compliance. Any fees, fines or penalties from non-compliance will be passed through to you. During any term of this Agreement, you will immediately notify us of any suspected or confirmed loss or theft of any transaction information, including any loss or theft from Merchant Provider. As required under the Rules, you are responsible for demonstrating your and Merchant Providers' compliance with the CISP, SDP and PCI programs, and providing reasonable access to your locations and ensuring Merchant Providers provide reasonable access to their locations to verify your and their ability to prevent future security violations. You indemnify us against any and all costs, expenses, damages and/or losses resulting from such breach of security, or loss or theft of transaction information. 15. Advertising. You must display Visa, MasterCard and any other applicable Card Issuer, Debit and EBT Network decals and program marks on promotional materials we furnish, and if applicable the Electron symbol, in equal prominence near the point-of-sale devices and as otherwise required by the Rules. You acknowledge that you will not acquire any right, title or interest in or to any Visa, MasterCard, Debit or EBT Network or other applicable Card Issuer marks by virtue of this Agreement. Further, you must not indicate that Visa, MasterCard, or any other Card Organization or state endorse your goods or services and must not continue using such materials after termination of this Agreement. Any use of a color reproduction, facsimile, replica or picture of a Card Organization Card for advertising purposes other than media advertising is prohibited unless the reproduction, facsimile, replica or picture is proportionately larger or smaller in length and width by at least 10% of the standard dimensions for Card Organization Cards. You will promptly cease all use of a program's marks upon termination of your participation in the applicable Card Organization or upon notification from us or any state or Card Organization to cease use of said marks. No right, title or interest in the service marks have been transferred or is being transferred to this Agreement, except the non-exclusive right to use said marks as provided in this Agreement. 16. Assignment. Subject to the following provisions, this Agreement is binding upon successors and assigns and inures to the benefit of the parties and their respective permitted successors and assigns. You may not assign or transfer this Agreement, by operation of law or otherwise, without our prior written consent. For purposes of this Agreement, any transfer of voting control of you or your parent will be considered an assignment or transfer hereof. No assignee for the benefit of creditors, custodian, receiver, trustee in Bankruptcy, debtor in possession, sheriff or any other officer of a court, or other person charged with taking custody of your assets or business, will have any right to continue, assume or assign this Agreement. We may assign or transfer this Agreement and our rights and obligations under this Agreement and we may delegate our duties under this Agreement, in whole or in part, to any third party, without obtaining your consent. 17. Terms; Default; Reserve/Security Account. a) Either party may terminate this Agreement on thirty (30) days' written notice, with or without cause, and as otherwise provided in this Agreement, except to the extent you agree in writing with us to a longer written-notice period from you to us. If not terminated, this Agreement will continue without need for renewal. This Agreement is binding upon the earlier of (i) its execution by all parties as evidenced by signatures on the Application or (ii) the settlement by us of (A) any Card transaction submitted by you to us pursuant to this Agreement if you are a new customer that does not already have an agreement with us for Card transaction services or (B) any Card transaction submitted by you thirty (30) or more days after your receipt of this Agreement if you are one of our existing customers whose current agreement with us for Card transaction services is being replaced by this Agreement. b) We may terminate this Agreement upon thirty (30) days' written notice to you, with or without cause. In addition, if any of the following events (each a "Default") occurs, we may terminate this Agreement immediately without notice and exercise all of our other rights and remedies under this Agreement and applicable law: (i) a material adverse change in your business, financial condition, business procedures, products or services, a sale of all or a substantial portion of your assets, or a change in control of your business (directly or indirectly); (ii) any information provided on the Application was false or misleading, (iii) irregular Card sales, excessive Chargebacks, illegal activity or any other circumstances which, in our discretion, may increase our potential exposure for your Chargebacks or otherwise present a financial or security risk to us; or (iv) a default by you in any material respect in the performance or observance of any term, covenant. condition or agreement in this Agreement, or in any other agreement with us or any of our affiliates, including the non-payment of any fees due to us; (v) any non- compliance by you with the terms of the Agreement or the Rules, or any reasonable belief by us, as applicable, that you ntay fail to comply with the terms of the Agreement, which failure would constitute a substantial risk to us, (vi) if you are disqualified or withdrawn from the Benefit issuance program(s) indicated on the Fee Schedule, (vii) there is an overdraft for five (5) consecutive days in your Settlement Account, (viii) any guaranty is revoked, (ix) your business name and/or the names of your principals is listed on the MATCH (Membership Alert To Control High Risk Merchants) System and/or other security/credit alert systems, or (x) you file a voluntary petition or complaint seeking relief under any federal or state Bankruptcy or other debt relief statute, an involuntary petition under any federal or state bankruptcy or other debt relief statute is filed against you, you generally become unable to pay your debts or trade obligations as they become due, or you make a general assignment for the benefit of creditors. If an order of relief is entered against you in a case commenced under Title 11 of the United States Code and you are given the right to assume or reject this Agreement, you must do so within sixty (60) days after the entry of such order of BAMS Merchant Services Agreement (Commercial) (10-28-05) relief; if you fail to do so, we may terminate this Agreement immediately upon written notice to you. If, during any six (6) month period (the "Measurement Period") the average size or the total amount of your Card transactions is more than 20% lower than the amount stated in the Application for (i) your average Card transaction size or (ii) one-half of your annual Card volume, then we may terminate this Agreement by giving you at least thirty (30) days advance notice; any such notice must be sent to you within thirty (30) days after the end of the applicable Measurement Period. We may, upon receipt of verbal or written instructions from any Card Organization to which we are providing access hereunder, immediately cease to provide to you, including your clients, access to such Card Organization. We will use reasonable efforts to promptly notify you of such interruption in Card Organization access. c) The provisions of this Agreement that govern processing of Card sales and credits and settlement will continue to apply even after this Agreement is terminated, until all Card transactions are settled or resolved, and the provisions of Sections 10, 11, 12, 13, 14, 16, 17, 18, 20, 21, 22, and 23 will survive any termination. Upon termination, all amounts payable to us will be due and payable in full without demand or other notice of any kind (all of which you agree to expressly waive) and you must immediately send us all the data relating to Card sales and credits made up to the date of termination. We will not be liable to you for any direct or consequential damages you may suffer as a result of the termination of this Agreement. d) If this Agreement is terminated at any time other than upon expiration in accordance with Section 17 (a), we will be entitled to recover, and you will pay on demand, any and all losses (including consequential damages, loss of profits, costs, expenses and liabilities) incurred by us in connection with termination. You will be responsible for all collection and legal fees and expenses we incur in the collection of any delinquent amounts you may owe us. You also acknowledge that we will incur costs and expenses to provide certain routine services following termination of the Agreement, similar to those provided during the term of this Agreement, including processing Chargebacks relating to transactions that initially occurred prior to termination, providing monthly statements to you to report any such Chargebacks or other adjustments and responding to telephone calls and other inquiries. You will remain liable for Chargebacks and other adjustments as provided in Section 17(e) and for other costs, damages, losses, expenses and liabilities incurred by us in connection with an early termination of this Agreement. You authorize us to debit your Settlement Account for, or deduct from any settlement funds otherwise owed to you any and all losses (including costs, expenses and liabilities) incurred by us in connection with termination. If your settlement funds or the balance in your Settlement Account is insufficient to cover all such losses, you agree to pay us such amounts immediately on receipt of invoice. e) After any termination of this Agreement, you will continue to bear total responsibility for any and all Chargebacks, credits and adjustments and all other amounts then due, or which later become due, to us under this Agreement or to either of us or any of our affiliates for any related equipment or related services. In connection with termination, we may require that a reserve/security account be established and maintained by you or on your behalf with us (or otherwise for our benefit) in an amount equal to: (i) our reasonable estimate of your dollar volume of incoming Chargebacks, for a nine (9) month period and your credits (for returns or otherwise) for a two (2) month period (which may be based on actual volume during the preceding 270 days for Chargebacks and 60 days for credits or 9 times your average monthly dollar volume of incoming Chargebacks and 2 times your average monthly dollar volume of credits, as determined during a recent 12-month period or any shorter term of this Agreement) or such higher amount that we deem necessary and sufficient to cover our potential liability for Chargebacks and credits; plus (ii) our reasonable estimate of all fees, charges, obligations and other amounts that may be owed to us or we reasonably expect to be owed to us under or in connection with this Agreement at or following termination (including all adjustments needed to reconcile any discrepancies, to reflect increased interchange fees because of failure to comply with intended rates or interchange fees, or otherwise), any and all fines assessed against you or us or which may be assessed against you or us, any and all fines assessed against you or us in relation to Compliance Cases (as defined in the Rules) directly or indirectly attributable to you, any other fees and charges not collected by us prior to termination, and damages and other amounts due under Section 17(e) upon premature termination; plus (iii) our reasonable estimate of all uncollected fees (including, but not limited to, debit adjustment fees and Authorization fees), charges, obligations and other amounts (including damages and other amounts due upon premature termination) payable to either of us or to any of our affiliates for related equipment or related services. 1) Without exercising (and without waiving) our right to terminate this Agreement immediately without notice and exercise our rights and remedies, if any of the events in Section 17(b) occur, we may, in our sole discretion, (i) require you to establish a reserve/security account with us during the term of this Agreement equal to the same amount as set forth in Section 17(e) and/or (ii) change processing or payment terms to suspend for any reasonable period of time required credits or other payments of any and all amounts now due or to become due to you pursuant to this Agreement. Should processing or payment terms be changed, we will notify you within a reasonable time after effecting a suspension of credits or other payments, stating our reason for such suspension. If you have accepted and processed fraudulent transactions, we will not be obligated to pay you for such transactions and will have full recourse against you for all such aforementioned transactions. We will also have the right to assess fees and recover all costs associated with the investigation of any suspected fraudulent activity. We will have no liability to you for any losses, either direct or indirect, which you may suffer as a result of any such suspension of funds disbursement or failure to pay for transactions. g) In connection with the termination of this Agreement or any other event entitling us to require a reserve/security account from you (and continuing thereafter until the reserve is released pursuant to Section 17(h)), we may use any funds otherwise due to you, or we may debit your Settlement Account for funds, to establish and maintain on your behalf (or restore/supplement) the balance of your funds in a reserve/security account containing your funds equal to the amount set forth in Section 17(e). Your reserve/security funds required by Section 17 may be held in a commingled reserve/security account for the reserve/security funds of our customers, without involvement by an independent reserve agent. h) The requirement to maintain a reserve/security account will not limit our right to debit or withhold ongoing settlement payments as recoupment for Chargebacks, potential Chargebacks, adjustments, fees, charges, obligations and other amounts due hereunder. Your funds in the reserve/security account may be used to settle Chargebacks, adjustments, fees, charges, obligations and other amounts described in Section 17(e), whether arising before, on or after termination and whether such obligations or other amounts are liquidated, fixed, contingent, matured or unmatured, whenever there are not sufficient settlement funds due to you to cover such Chargebacks, adjustments, fees or other charges or obligations. We will refund any of your unused funds remaining in such reserve/security account to you generally no later than 280 days after termination of this Agreement, and if we receive a written request from you within thirty (30) days thereafter, we will provide you with an accounting of any of your funds debited or credited from or to such account. If your funds in the reserve/security account are not sufficient to cover the Chargebacks, adjustments, fees, charges, obligations and other amounts due from you, or if your funds in such account have been released, you agree to promptly pay us such sums upon request. i) You acknowledge that we may monitor your daily credit card transaction activity. You agree that we may upon reasonable grounds divert into a reserve/security account the disbursement of your funds and/or temporarily suspend processing under this Agreement. Reasonable grounds will include, but not be limited to, the following: suspicious or unusual transaction activity; material variance in the nature of your business, type of product and/or service sold, average ticket size, monthly volume or swiped/keyed percentages, from such disclosures made by you in this Agreement; you do not authorize transactions; we receive excessive retrieval requests against your prior activity; excessive Chargebacks are debited against your prior activity; you do not deliver product or render full service on or before the transaction date; or you key a foreign card transaction. If your funds are diverted by us or we have temporarily suspended processing under this Agreement, such diversion or suspension will be for any reasonable period of time required by us to fully investigate your account activity and resolve, to our sole satisfaction, your subject transaction or activity. We will maintain any funds diverted in a non-interest bearing account, which may be a commingled account. We will have no liability for any BAMS Merchant Services Agreement (Commercial) (10-28-05) losses, either direct or indirect, which you may attribute to any diversion of funds, or suspension of processing. j) In the event you fail to establish or maintain any required reserve/security account, we may immediately terminate this Agreement and may exercise any other rights we have under this Agreement. k) If this Agreement is terminated for any of the reasons specified as cause by the Rules, including, but not limited to, fraud, counterfeit paper, prohibited Card transactions, excessive Chargebacks, highly suspect activity or non-payment of fees, you acknowledge that we may be required or may elect to report your business name and the names of your principals together with other identifying information to the MATCH (Membership Alert To Control High Risk Merchants) System and other security/credit alert systems. You expressly agree and consent to such reporting in the event this Agreement is so terminated and, furthermore, will hold us harmless against any claims that arise as a result of such reporting. 18. Security Interest and Setoff Rights. To secure your obligations to us and our affiliates under this Agreement and any other related agreements described below, you irrevocably grant to us a lien against and security interest in any funds pertaining to the transactions contemplated by this Agreement now in our possession or that may come into our possession, whether due or to become due to you, together with the proceeds thereof, the Settlement Account, the reserve/security account and any other deposit account held by you with Bank or any other financial institution, whether now existing or established in the future, and in the proceeds of all those accounts, and any of your property held by us. Any such funds may be commingled with other funds, and need not be maintained in a separate account. In addition to any rights granted under applicable law and not by way of limitation of such rights, you authorize us at any time and from time to time, without notice or demand (any such notice and demand being expressly waived) to set off. to appropriate and to apply any and all such funds against and on account of your obligations (including damages and other amounts due under Section 17(d) upon premature termination) under or in connection with this Agreement and any other agreement with us or any of our affiliates for any related equipment or related services, whether such obligations are liquidated, unliquidated, fixed, contingent, matured or unmatured. You agree to execute and deliver to us such instruments and documents we may reasonably request to perfect and confirm the lien, security interest and right of setoff set forth in this Agreement. In addition, by indicating your acceptance of the terms of this Agreement pursuant to Section 28 herein, you also agree to any master control agreement as defined in Article 9 of the Uniform Commercial Code among you, us and any other bank, under which agreement we, you and any other bank agree to the disposition of funds in the Settlement Account, the reserve/security account or any other deposit account without further consent by you, provided that the control agreement will not obligate you to pay additional fees to the Bank or to the other bank. 19. Financial and Other Information. You will provide us upon request financial statements and other information about your business and principal owner(s) and officer(s) and your compliance with the terms of this Agreement. You and any Guarantor(s) authorize us to obtain from third parties financial and credit information about you, your official(s) and any Guarantor(s), respectively, in connection with our determination whether to accept this Agreement and our continuing evaluation of the financial and credit status of you, your official(s) and any Guarantor(s). Upon request, you will provide to us or our representatives reasonable access to your facilities and records for the purpose of performing any inspection and/or copying of your books and/or records we deem appropriate. You will provide us with written notice of your intent to liquidate, substantially change the basic nature of your business, transfer or sell any substantial part (25 % of more) of your total assets, or change the control or ownership of your business or of any other entity that controls your business, thirty (30) days prior to such liquidation, change, transfer or sale taking place. You will also notify us of any judgment, writ, warrant of attachment, execution or levy against any substantial part (valued at 25 % or more) of your total assets not later than three (3) days after you obtain knowledge of any such judgment, writ, warrant of attachment, execution or levy. 20. Indemnification. All disputes between you and the Cardholder will be settled between you and the Cardholder. You must ensure that the Cardholder understands that you are responsible for the transaction, for any related customer service, dispute resolution. and performance of terms and conditions of transaction. You agree to indemnify and hold us and any third party providing services hereunder (Providers and Sponsors) and each Card Organization and said Card Organization's participants harmless from and against all losses, liabilities, damages and expenses (including attorneys' and collection fees and expenses) resulting from any breach of any covenant or agreement or any misrepresentation by you under this Agreement, or arising out of your or your employees' negligence, fraud or willful misconduct in connection with your Card transactions, use of our services, or otherwise arising from your provision of goods and services to Cardholders. In addition, you agree to indemnify and hold us and any Providers, Sponsors, States, and each Card Organization and said Card Organization's participants harmless from and against all losses, liabilities, damages and expenses (including attorneys' and collection fees and expenses) resulting from you, or your employees, agents, or representatives (I) failure to abide by a requirement of this Agreement, (2) violation of any applicable law or regulation or order, (3) misuse of any protected mark of a Card Organization, (4) effecting transactions with the use of a lost stolen, counterfeit, or misused Card, or (5) conduct of your business. Further, you agree to indemnify and hold us harmless from and against all losses, liabilities, damages and expenses (including attorneys' and collection fees and expenses) we may incur pursuant to any Rule resulting from your action or inaction, including but not limited to, all losses and expenses we may incur as a result of any action you institute against any Card Organization or Card issuer following a Chargeback. Further, you agree to indemnify and hold us harmless from and against all losses, liabilities, damages and expenses (including attorneys' and collection fees and expenses) resulting from our compliance with the verbal or written instructions of any Card Organization. You agree to hold us harmless for any activity arising out of the negligence or willful misconduct, acts and/or omissions of any third party engaged by you including the employees and/or agents of said third party. If providing any of the services to you hereunder violates, or in our reasonable opinion is likely to violate, any applicable laws or governmental regulations, or should we receive instructions from a governmental agency having authority over your business instructing us to cease providing any or all of said services, or should you cease operations, then we may, upon oral notice to you, immediately cease providing the affected services to you. We agree to indemnify and hold you harmless from and against all losses, liabilities, damages and expenses (including reasonable attorneys' fees and expenses) resulting from any breach of any covenant or agreement or any misrepresentation by us under this Agreement or arising out of our or our employees' gross negligence or willful misconduct in connection with this Agreement. IN NO EVENT WILL WE BE RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH YOU MAY INCUR AS A RESULT OF ENTERING INTO OR RELYING UPON THIS AGREEMENT OR TERMINATION OF THIS AGREEMENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OCCURRING. 21. Performance of Duties. Each party will be excused from performance under this Agreement, except for any payment obligations, for any period and to the extent that it is prevented from performing, in whole or in part, as a result of delays caused by the other party or any act of God, war, civil disturbance, court order, labor dispute, third party nonperformance or other cause beyond its reasonable control, including failures, fluctuations, or nonavailability of electrical power, heat light air conditioning, or telecommunications equipment. Such nonperformance will not be a default or a ground for termination as long as reasonable means are taken to expeditiously remedy the problem causing such nonperformance. Notwithstanding the foregoing, during any period when our performance is hindered or precluded by reason of any of the aforesaid causes, your obligations to make payments hereunder will be reduced on an equitable basis. If you elect not to implement the redundant configuration recommended by us for connectivity to us, we will have no liability if the connectivity fails and you agree to indemnify and hold us harmless from any and all resulting losses, liabilities, damages and expenses resulting therefrom. None of the following will be liable or deemed to be in default for any delay or failure to perform under this Agreement or for any interruption in the services resulting, directly or indirectly, from any cause beyond it's reasonable control: any State, NACHA, EST Network, a State's designated agent, or us. 22. Governing Law; Miscellaneous. a) This Agreement is governed by and will be construed in accordance with the laws of the State of North Carolina without regard to conflicts of law provisions, regardless of where you may conduct business, except that Section 23 will be governed by the Federal Arbitration Act. If any part of this Agreement is not enforceable, the remaining provisions will remain valid and enforceable. In performing its obligations under this Agreement, each party agrees to comply with all laws and regulations applicable to it. A waiver by us of any of the covenants, conditions, or agreements to BAMS Merchant Services Agreement (Commercial) (10-28-05) be performed by you or any breach thereof will not be construed to be a waiver of any succeeding breach or of any other covenant, condition or agreement contained in this Agreement. b) WE MAKE NO WARRANTIES TO YOU, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANT ABILITY OR ATNESS FOR A PARTICULAR PURPOSE. Our sole liability to you or any third party for any claims, notwithstanding the form of such claims (e.g. contract, negligence or otherwise), arising out of the delay of, or interruption in the services provided or to be provided by us hereunder, will be to use its reasonable efforts to commence or resume the services as promptly as reasonably practicable. Should we be required to defend a claim brought by you and we prevail, we will be entitled to reimbursement from you, and you agree to pay us all costs, attorneys' fees and any other expenses incurred in connection with those proceedings. No action, regardless of form, arising out of or related to this Agreement may be brought by you more than one (I) year after the cause of action has accrued. c) You agree to comply with all applicable federal, state, and international laws and governmental rules and regulations relating to the operation of your business. d) We, in providing services, are acting as an independent contractor and do not undertake by this Agreement or otherwise to perform any of your regulatory or contractual obligations. We have the sole right and obligation to supervise, manage, contract, direct, procure, perform or cause to be performed, all work to be performed by us under this Agreement. 23. Dispute Resolution and Arbitration. If the parties disagree as to any matter governed by this Agreement, the parties will promptly consult with one another in an effort to resolve the disagreement. If such effort is unsuccessful, any controversy or claim arising out of or relating to this Agreement, or the breach thereof, will be settled by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Arbitration shall take place on an individual basis without resort to any form of class action. The arbitrator(s) will have the right to render equitable, as well as other. awards and relief. The parties agree that the underlying agreement between the parties involves interstate commerce, and that, notwithstanding any choice of law provision in Section 22 of this Agreement, any arbitration hereunder will be governed by the Federal Arbitration Act. 24. Amendments. We may change this Agreement, the Manuals/Instructions, or other operating procedures by giving you at least fifteen (15) days advance notice. However, in the event of changes in the Rules or due to security or risk control reasons, certain changes may become effective on shorter notice. In addition, we may from time to time notify you in writing or through other means of requirements that must be satisfied to qualify for various incentive programs. Any Card sales made by you after the effective date of such change will constitute consent to the new terms. Notwithstanding the foregoing, we will use reasonable efforts to notify you at least thirty (30) days in advance of any fee changes. Following such notification by us of any amendment of the fees referenced herein and for thirty (30) days thereafter, you may terminate this Agreement upon written notice to us. However, any Card sales made by you on or after thirty-one (3 I) days following such notice to you will constitute consent to the new terms. 25. Notices. All notices hereunder (unless involving normal operational matters, including requirements for various incentive programs) must be in writing and will be deemed given (a) if sent by mail, on the third business day after being mailed first-class mail to the specified address; (b) if sent by courier, when delivered; or (c) if sent by facsimile, when transmission is confirmed; in any case, if to you at the address appearing in the Application, and if to us to BA Merchant Services, 1231 Durrett Lane, Louisville, Kentucky, 40213, Attention: Customer Services, KY6-200-01- 14, Fax: (502) 315-2090, or to such other address as we or you may have specified in a written notice to the other. We may include a notice with or on your statement. As an alternative, we may make any notices available by electronic means such as on our Internet web site and notify you how it may be accessed, including notification by electronic mail. If we make a notice available by electronic means, we also will provide a toll-free telephone number where you may order a paper copy with postage paid by us. You agree to read all notices affecting this Agreement that we send or make available to you. 26. Certain Rights of Card Organizations. The parties acknowledge that the Rules give the Card Organizations, including all applicable Debit and EBT Networks, the States, the State EBT Service Provider, and certain governmental entities participating in the EBT Project, certain rights to investigate you and to require termination or modification of this Agreement with respect to transactions involving said Card Organization's systems. 27. Systems Enhancements. If after the effective date of this Agreement, you request us to perform or provide any System Enhancements and we subsequently agree to provide you such System Enhancements, we will use reasonable efforts to provide such System Enhancements if you pay us the additional fees charged by us for such System Enhancements. Any subsequent changes that we must make in your Systems Enhancements to accommodate changes in applicable law or the Rules will be at your expense. 28. Signature; Electronic Contracting; General Provisions. Your signature, a facsimile copy of your signature, a digitally stored image of your signature, your email approval, your electronic approval, or a unique digital signature on or captured within (as applicable) the Application attached to this Agreement, the Fee Schedule attached to this Agreement and, if applicable, an Equipment Agreement serves as the signature for this Agreement. The parties to this Agreement expressly acknowledge and agree that the parties to this Agreement may choose to contract via electronic means and that such contracts will have the same force and effect as if conducted via conventional form. Notwithstanding anything to the contrary elsewhere in this Agreement or in other agreements you may have with us, it is expressly acknowledged and understood that all such electronic contracting is and will be conducted pursuant to the provisions of North Carolina Gen. Stat. ~66-31l et seq. The parties to this Agreement also expressly acknowledge and agree that any duplicate original (whether digital, photographic, or otherwise) or electronic record of this Agreement will have the same force and effect as the original form of this Agreement. You indicate. by signing the Application, submitting your email approval, submitting your electronic approval, or by submitting sales data, your acceptance of and agreement to the terms and conditions of this Agreement. This Agreement will become effective only if and when we note our acceptance of it or process sales data that you submit. In addition, if, after the effective date of this Agreement, you elect to accept other card types, by submitting sales data for said card type (after approval by us and the card issuer, if applicable) you indicate your acceptance to the pricing and conditions associated with accepting said card types. 29. Telephone and Mail Orders; Electronic Commerce; Recurring Sales or Other Preauthorized Orders or Sales. You may not accept MOrrO/IO transactions unless you have specifically informed us of the percent of MOrrO/IO transactions to be conducted and we have specifically authorized you to accept such transactions. Acceptance of such transactions without authorization from us will constitute a breach of this Agreement. If you accept and we authorize you to accept telephone or mail orders or electronic commerce transactions or recurring sales or other preauthorized orders or sales, you must comply with all requirements of the Rules regarding mail order, telephone order, electronic commerce, recurring sales and other preauthorized orders or sales, including but not limited to the rules contained in the Manuals/Instructions. You acknowledge and agree that you will only submit Electronic Commerce Card transactions in U.S. Dollars that arise from a Cardholder's purchase over the Internet. You will be responsible for obtaining any operational consents required of the Card Issuer to comply with procedures or practices contemplated by both you and us under this Agreement. If software is to be purchased by you, you will be responsible for sublicensing fees and all other fees for software and the software program utilized by you that enables you to connect to and maintain communication between you, the Internet and us. You will, at all times, maintain in effect a Sublicense Agreement for any such software. You agree to use any such software and the software program properly and for the purposes for which it was intended. EQUIPMENT AGREEMENT This Equipment Agreement is being entered into by and between BA Merchant Services, LLC. ("BA Merchant Services") and the Merchant identified in the attached Application ("You"). This Agreement governs the sale of certain terminals, printers, and other equipment identified in the Application (the "Equipment"). All references to the Application in this Agreement mean both the Application attached to this Agreement when it is first executed by you and us and any supplemental versions of the Application mutually agreed upon when you open additional locations or when you otherwise request additional or different equipment. THE EQUIPMENT IS NOT BEING SOLD TO YOU FOR HOME OR PERSONAL USE. In this Agreement, Equipment refers to any electronic terminal, electronic printer or other electronic peripheral equipment identified on the Application. In consideration of the mutual covenants and agreements set forth herein and other good and valid consideration, the receipt and sufficiency of which are hereby acknowledged, you and we agree as follows: The text of the attached Application, and Card Processing Agreement, including any related Schedules, Amendments, Addenda, or Exhibits thereto attached. is hereby incorporated herein as if fully set forth at this point, but with the following modifications thereto: 1. Sections 2-7,9-13, 15, 18, 19,26 and 29 thereof are deleted in their entirety. 2. For the purposes of this Equipment Agreement, any and all references to "Bank," "we," "our" and "us," unless the context clearly requires otherwise, refer only to BA Merchant Services. 3. Section 17 of the Card Processing Agreement is hereby deleted and replaced with the following: "Effective Date and Term of AgreementlDefault; Remedies. a. This Agreement will become effective on the earlier of the date this Agreement is fully executed by you and us or the first date you are deemed to have accepted any piece of Equipment covered by this Agreement. This Agreement will remain in effect until all of your obligations and all of our obligations under this Agreement have been satisfied. We will deliver the Equipment to the site or sites designated in the Application. You will be deemed to have accepted each piece of Equipment upon delivery. The provisions of this Agreement will survive the termination or expiration of the Card Processing Agreement, unless this Agreement terminates or expires before the Card Processing Agreement. b. If any debit of your Settlement Account initiated by us for charges due hereunder is rejected when due, or if you otherwise fail to pay us any amounts due hereunder when due, or if you default in any material respect in the performance or observance of any obligation BAMS Merchant Services Agreement (Commercial) (10-28-05) or provision in this Agreement, or if any other Default occurs under the Card Processing Agreement, any such event will be a Default hereunder. In the event that you default in the payment or performance of any of your obligations under this Agreement, you will immediately (1) forfeit all monies paid hereunder and (2) surrender peacefully and deliver up promptly all Equipment to us. Upon the occurrence of any Default and in addition to the foregoing, we may at our option, effective immediately without notice, either: (i) terminate our future obligations under this Agreement and proceed in any lawful manner against you for collection of all charges that have accrued and are due and payable. in which case this Agreement will terminate as soon as your obligations to us are satisfied or (ii) require the immediate payment of all remaining amounts due under this Agreement and be entitled to reimbursement for any costs of repossession and/or any amount necessary to restore the Equipment to the same condition in which it was delivered to you, ordinary wear and tear excepted. In either case, you will also be responsible for court costs and reasonable attorney's fees incurred by or on behalf of us, as well as applicable shipping, repair and refurbishing costs." 4. The following will be added as Section 30: "Equipment Options and Applicability of Agreement Terms. a. Equipment Options. Whereas: Option 1: You desire to purchase certain Equipment directly from us in consideration of the payment of a purchase price by you to us; or Whereas: Option 2: You desire to purchase certain Equipment through a person or persons other than us who have procured said Equipment from us, payment for which will be made by you to said other person or persons. b. Applicability of Agreement Terms. In the event of Option 1 above, you and we agree that all terms and conditions of this Agreement will apply. In the event of Option 2 above, you and we agree that the terms and conditions set forth in Sections 17(b), 31, 33, 35-37, and 42 of this Agreement will not apply." 5. The following will be added as Section 31: "Purchased Equipment; Supplies. We will sell to you, and you will buy from us the Equipment identified in the Application as being purchased by you (the "Purchased Equipment"), free and clear of all liens and encumbrances (subject to Section 36), except that any "Software" (as defined in Section 37 below) will not be sold to you ourright but instead will be provided to you pursuant to, and subject to the conditions of Section 37 hereof. We will also sell to you and you will buy from us the supplies identified in the Application as requested by you from time to time." 6. The following will be added as Section 32: "Site Preparation. You will prepare the installation site or sites for the Equipment, including but not limited to the power supply circuits and phone lines, in confonnance with the manufacturer's and our specifications and will make the site or sites available to us by the confirmed shipping date." 7. The following will be added as Section 33: "Payment of Amounts Due for Equipment. a. The purchase price specified in the Application for purchased equipment and supplies, if applicable, will be due and payable upon execution of this Agreement. You will pay such purchase price to us prior to shipping of the equipment and supplies. All such payments will be made: (1) in a lump sum by check or by debit to the Settlement Account through ACH or (2) in installments by debit to the Settlement Account through ACH (defined below) in each case, as specified on the Application. In the event you do not specify payment timing or method, payment will be made in a lump sum via ACH debit to the Settlement Account. We will also provide you the supplies identified in the Application, as requested by you from time to time. You will pay the purchase price for such supplies, including all applicable taxes prior to delivery of the supplies or at our option such amounts will be collected by invoice or by debits or deductions pursuant to this Section. You hereby authorize us to collect all amounts due from you under this Agreement by initiating our debit entries for such amounts to your account designated pursuant to the Card Processing Agreement to be debited and credited for amounts due from and to you under the Card Processing Agreement (the "Settlement Account") or by deducting (or causing Bank of America, N A. to deduct) such amounts from settlement amounts due to you under the Card Processing Agreement. All Authorizations and other provisions in your Card Processing Agreement regarding the debiting and crediting of your Settlement Account apply with equal force with respect to amounts due to or from you under this Agreement. This authority will remain in full force and effect until we have given written notice to your bank where your Settlement Account is maintained that all monies due from you under this Agreement have been paid in full. If you will make any payment hereunder by check and such check will be returned for non-sufficient funds, or if you will make any payment hereunder by debit to the Settlement Account and funds in the Settlement Account are inadequate, you agree to reimburse us immediately for any account shortfall that occurs as a result thereof together with our then current fee for handling such shortfall. Should you fail to deposit sufficient funds to cover the shortfall in toto within forty eight (48) hours of notice of such shortfall, you will then owe to and be charged by us a late charge of 15% of the amount past due. Any deposits made to the Settlement Account will be applied first to late charges, then to processing charges and then to Equipment charges. b. In addition, you will pay, or reimburse us for, amounts equal to any applicable taxes or assessments, however designated, levied or based on such charges, or on this Agreement or the Equipment and related supplies or any services, use or activities hereunder. c. As indicated in the Application, separate charges apply for Equipment supplies." 8. The following will be added as Section 34: "Use of Equipment. a. You will cause the Equipment to be operated by competent and qualified personnel in accordance with any operating instructions furnished by the manufacturer or us and in connection with the services provided under your Card Processing Agreement. You will not use the Equipment, or pennit the Equipment to be used, in any manner or for any purpose for which the Equipment is not designed or reasonably suited. b. You will comply with all governmental laws, rules and regulations relating to the use of the Equipment. You are also responsible for obtaining all legally required pennits for the Equipment. c. After delivery of the equipment any loss, destruction, theft of or damage to the Equipment that occurs thereafter will not relieve you from your obligation to pay the full purchase price payable hereunder. d. You will not move the Equipment from the installation location set forth in the Application for any reason or use whatsoever without our prior written consent. e. Notwithstanding anything in this. Agreement to the contrary, you will be solely responsible for properly maintaining all Equipment and meeting all technical standards required by this Agreement. You will at all times insure that all point -of-sale Equipment will display, print HAMS Merchant Services Agreement (Commercial) (10-28-05) and report your name, city, state and the transaction date on all transaction receipts, as penalties may be assessed against you for transactions that are inaccurately transcribed." 9. The following will be added as Section 35: "Ownership & Protection of Equipment. During the period of time when any charges, taxes or fees for or on Equipment will be due us, and until such time as all charges, taxes and fees due will have been received by us, it is expressly understood and agreed by you that: (1) you will not directly or indirectly create or pennit to exist, and will promptly and at your own expense discharge, any lien, charge or encumbrance on the Equipment; (2) you will not alter the Equipment in any manner whatsoever; (3) you will maintain the Equipment at your expense in the same condition in which it was delivered to you, ordinary wear and tear excepted; and (4) in the event of any loss, theft, damage or destruction of the Equipment from any cause whatsoever, you will notify us immediately of such condition and we, in our sole discretion, will detennine the extent of loss and the cost of repair and/or replacement, and you will bear the entire risk and promptly pay the cost of such repair and/or replacement." 10. The following will be added as Section 36: "Security Interest; Financing Statements. You hereby grant to us a security interest in all Purchased Equipment and the related Software to secure payment of the purchase price thereof in accordance with the Unifonn Commercial Code." I L The following will be added as Section 37: "Software License. Anything in this Agreement to the contrary notwithstanding, we retain all ownership and copyright interest in and to all sOfrware, computer programs, related documentation, technology, know how and processes embodied in or provided in connection with the Equipment (collectively, "Software"), and you will have only a nonexclusive license to use the Sofrware in the operation of the Equipment. You will not reverse engineer, disassemble or decompile the Sofrware. You will not give any third party access to the Software without our prior written consent. Your obligations under this Section will survive the termination of this Agreement." 12. The following will be added as Section 38: "Limited Warranty for Equipment; Maintenance. Equipment provided to you by us hereunder will be free from defects in material or workmanship at the initial date of shipment to you and, if covered by any applicable warranty, will be repaired or replaced by us free of charge within thirty (30) days therefrom. We will take appropriate steps, to the extent permitted, to assign to you any and all warranties provided by the manufacturer of the Purchased Equipment, but we will not provide any warranty with respect to the Purchased Equipment. Equipment provided to you by us hereunder will confonn to applicable specifications for the period of time specified in, and be covered by the warranty provided in, the written materials accompanying each component of Equipment, copies of which materials will be provided to you upon delivery of the specified Equipment. The exact tenn, conditions and coverage of each warranty will vary for each component of Equipment in accordance with such written materials. The cost incurred by you, if any, to repair or replace Equipment will be detennined by us based upon the specific provisions of the warranty applicable thereto as set forth in such written materials, our applicable repair and replacement policy and the date you request such repair or replacement relative to the initial date of shipment by us. The warranty statement in the written materials provided to you with respect to the Equipment describes the following in explicit detail, but in general, such warranty will be voided if there is: (1) alteration, installation, repair or maintenance of the Equipment performed by persons not authorized by us; (2) connection of any device to Equipment or peripherals not certified for use with the Equipment; (3) operation of the Equipment outside the published specifications; (4) negligence by you or any other person with respect to the Equipment; or (5) alteration of Equipment serial number( s). The warranty statement in such written materials also describes the following in explicit detail, but in general, such warranty does not cover: (1) misuse, neglect or abuse of the Equipment; (2) labor involved in the removal/reinstallation of warranted Equipment or pans on site; (3) damage or malfunction as a result of acts of nature; or (4) operating supplies, including paper, ribbons, accessories and chargeable batteries. You expressly understand and agree that, except as set forth above, we make no warranties whatsoever, express or implied, relative to the Equipment, including, without limitation, any warranties of merchantability or fitness for any particular purpose, and you hereby expressly waive and release us from any and all warranties with respect to the Equipment, other than those specifically set forth in this Agreement. You further expressly understand and agree that our sole liability and your sole remedy, whether in contract, tort or otherwise, with respect to any Equipment provided to you under this Agreement will be limited to the repair or replacement of defective or faulty Equipment in accordance with the terms of this Agreement, and we will not be liable for indirect or consequential damages, or damages resulting from the loss of use, data or profits, arising out of or in connection with the use of, or the inability to use, the Equipment, and you hereby expressly releases us from any and all liability with respect to the Equipment, other than as expressly set forth above. WE DISCLAIM ALL OTHER PROMISES, REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE EQUIPMENT AND THE SOFTWARE, INCLUDING AS TO ITS CONDITION, ITS CONFORMITY TO ANY REPRESENTATIONS OR DESCRIPTION, THE EXISTENCE OF ANY LATENT OR PATENT DEFECTS, AND ITS MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE." 13. The following will be added as Section 39: "Return, Repair & Replacement of Equipment. We will assist you in obtaining repairs and replacements of any Equipment, which is malfunctioning and which cannot be made to work properly via telephone assistance provided to you by our technical support staff. The decision to repair or replace Equipment will be at our sole discretion, and such repair or replacement will be made by a facility designated by us. We reserve the right to charge for or to refuse repairs or replacements of Equipment more than thirty (30) days after the initial date of shipment to you or which is not procured through us. In the event that we have approved repair or replacement of specific Equipment, you will be solely responsible for properly packaging and promptly returning the defective Equipment to our designated facility, freight and insurance prepaid. In the event replacement Equipment is sent to you and you in turn fail or refuse to return the defective Equipment within thirty (30) days thereafter, we will charge the Settlement Account for the reasonable fair market value of such replacement Equipment, as determined at our sole discretion. If you will then afterward properly return said defective Equipment, we, upon verification of receipt, will credit you any amount so charged, less a handling fee for your failure to return the defective Equipment in a timely manner. BAMS Merchant Services Agreement (Commercial) (10-28-05) You will be liable and will pay for all non-warranty repairs, as well as all return shipping and handling fees. In the event of a valid warranty claim, you will be responsible for the cost of returning defective Equipment to our designated facility as prescribed in this Agreement, plus all repair and replacement costs, unless such return is made within thirty (30) days of the initial shipment of such Equipment to you by us, in which case, your will be responsible only for such return costs." 14. The following will be added as Section 40: "Limitation on Liability for Equipment. Our liability arising out of or in any way connected with this Agreement will not exceed the purchase price paid to us for the particular Equipment involved. In no event will we be liable for any indirect, incidental, special or consequential damages. The remedies available to you under this Agreement will be your sole and exclusive remedies. You warrant that you have chosen the Equipment provided under this Agreement based on your own analysis and evaluation and expressly disclaim any reliance upon statements or representations by us or others." 15. The following will be added as Section 41: "Indemnification for Equipment. You will indemnify and hold us harmless from and against any and all losses, liabilities, damages and expenses (including attorneys' fees) resulting from (a) the purchase, delivery, installation, acceptance, rejection, ownership, leasing, possession, use, operation, condition, liens against, or return of the Equipment or (b) any breach by you of any of your obligations hereunder, except to the extent any losses, liabilities, damages and expenses result from our gross negligence or willful misconduct. This indemnity will survive the termination of this Agreement." You agree to indemnify and hold us harmless from any and all liability for any claims, actions, proceedings, expenses, damages or liabilities, including attorney's fees, arising as a result of your selection or use of the Equipment provided under this Agreement." 16. The following will be added as Section 42: "Sales Taxes, Installation & De-installation, Etc. You agree to pay any sales taxes imposed on the transactions contemplated by this Agreement, as well as any costs associated with the installation and de-installation of the Equipment, during the term of this Agreement and authorize us, or our assigns, to increase the amount of your preauthorized payment to reflect any and all increases in all applicable taxes, or other taxes imposed on the transactions, contemplated by this Agreement."