HomeMy WebLinkAboutJanuary 9, 2020 COMCAST
410 Valley Ave. NW
Puyallup,WA 98371
January 9, 2020
Ms. Melinda Monroe
Contracts Administrator
City of Bremerton
345 6th Street, #100
Bremerton, WA 98337
Re: Xfinity TV Updates
Dear Ms. Monroe:
We are committed to keeping you and our customers informed about Xfinity TV changes. In order to
improve the customer experience, we are in the process of updating how we deliver some of our
programming over the cable system to enhance the quality and reliability of our services.
In the coming weeks, we plan to implement delivery updates for our non-Hispanic international
programming networks (IPNs) [please see attachment for complete IPN line-up] and out of market(OOM)
sports Pay Per View packages (initially NHL Center Ice and NBA League Pass, followed by MLB Extra
Innings).
A limited number of customers may still have older devices that do not support these upgrades and will
not be able to continue to view them until the devices are replaced. Customers with this older equipment
who receive the impacted channels are being notified that they can swap their equipment at no cost so
they can continue to enjoy these channels. Please note that since the spring of 2018, we have provided
updated devices to all new IPN subscribers, and since September 2019, have provided updated devices
to all OOM Sports PPV customers. Accordingly, we expect the number of impacted customers from
these first two sets of changes to be very minimal.
Over the next two years, we plan to expand this enhancement of our services to include additional
channels on additional tiers of service. In each case, we will communicate with impacted customers well
in advance so they can continue to enjoy this programming in their homes.
Please feel free to contact me at (253) 864-4274 if you have any questions.
Sincerely,
Edlira Kuka
Manager, Government Affairs
Comcast Washington Region
cc: Franchise File
Once the conversion to IP only is complete for the IPNs in late February,the current two-digit or three-digit display channels
these IPNs may currently occupy will be removed,and customers will have a better organized experience (by ethnic group),
available only in the four-digit channel range (3100-3299),as follows:
Ethnicity Network Ch# Ethnicity Network Ch#
Willow HD* 3101 RTVI 3225
TV Asia HD * 3102 RTN 3226
Zee TV HD * 3103 TV1000 Russian Kino 3227
South Asian SET HD* 3106 NTV America * 3228
ABP News 3108 Russian Channel One Russia 3229
NDTV 24x7* 3109 Impact TV 3230
RTR-Planeta * 3232
NDTV Good Times* 3110
Rossiya 24* 3233
CCTV-4 3135
CTC* 3234
Phoenix Info News 3137
Arabic ART 3245
CTI-Zhong Tian 3138 Chinese Israeli The Israeli Network 3250
Phoenix North America 3139 German DW Deutsch+ 3260
ETTV Super 3140 French TV5 Monde HD * 3265
TVB Jade 3150 Greek Antenna TV 3275
Japanese TV Japan HD* 3180 Rai Italia 3280
Italian
Vietnamese SBTN 3185 Mediaset 3281
The Filipino Channel 3194 Willow SD 3285
Filipino GMA Pinoy TV 3195 TV Asia SD 3286
South Asian Zee TV SD 3287
GMA Life TV 3196
PFC 3210 SET SD 3289
Band Internacional 3211 Japanese TV Japan SD 3290
Brazilian/ Band Internacional SD 3291
Brazilian/ Record TV HD* 3212 Portuguese Record TV SD 3292
Portuguese TV Globo HD* 3213
Vietnamese TV Globo SD 3293
SIC Internacional 3216 French TVS Monde SD 3294
RTPi 3217
* Already available in IP only