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HomeMy WebLinkAbout5689 CATALIS Welcome to CATALIS Payments Payment Solutions Made Simple Y P Accept Payments with Comprehensive Software Built for Governments Dear Christina Rauenhorst, Payments can be easy. Our innovative payment solutions provide you with a modern citizen payment experience, robust reporting, and flexible integration options for a highly efficient payment experience. Together, we can take your agency from where you are, to where you want to be with time-saving technology. Providing this software solution is more than the technology; it's the service that stands behind that technology. Support and a positive customer experience are at the very core of Catalis' corporate DNA. We firmly believe in providing positive and proactive customer care. Simply put, Bremerton, WA Municipal Court will not find a team that is more committed to the mutual success of the project than the professionals at Catalis. We are excited to extend the offer of a long-standing technology partnership to Bremerton, WA Municipal Court. Please feel free to contact me with any additional questions or clarifications you may have. Sincerely, Matt James mjames@catalisgov.com CATALIS IS THE LEADING PROVIDER OF INTEGRATED PAYMENTS AND SOFTWARE SOLUTIONS FOR GOVERNMENTS AND CONSTITUENTS ACROSS NORTH AMERICA 2 Cra PoQ, 99.999% 3,750+ uptime clients nf1�= (0)� ic ) 36M+ $16B+ annual transactions annual processing processed volume A" 0 t�� is 1.3M+ Market-leading annual calls alternative payment solutions 3 ROI + Benefits People working for government agencies often experience firsthand the challenges that come from using outdated and cumbersome technology.Yet,switching to a better solution can seem like a dauntingly complex endeavor.At Catalis,we bring thoughtfully designed payment applications and industry expertise that can turn apprehension into enthusiasm. Time Management Limited Payment Options Complex and outdated processes contribute to time-consuming Limited payment options create inefficiencies for payers and office visits and phone calls payees Lack of System Integration Outdated Solutions Multiple technologies needed to collect,report,and reconcile Legacy systems with a poor citizen experience result in increased payments complaints and more errors MI Mk Cou rt Payments w Convenient payment options that offer maximum flexibility and transparent pricing • Protect your budget with no implementation costs and no monthly fees • Provide your constituents with a wider range of payment options,including credit,debit,e-checks,digital wallets,and cryptocurrencies • Reduce foot traffic and call volume driven by payments,giving your staff time back • Monitor visitors'check-in with a tool that lets you communicate via text and control when they enter • Stay on top of timely reconciliation efforts with a powerful set of accounting tools to help your finance team • Eliminate duplicate entries and reduce costly errors with fully integrated solutions that communicate with your existing case management software Integration Highlights • Court-specific business logic designed to adhere to your court's rules • Bi-directional integration to close cases upon payment • Setup recurring payments for eligible cases • Offer partial payments on adjudicated cases • Consolidated funds settlement • Comprehensive chargeback processing • • Solutlo r } s •f 0 Component , . ,. Web & Mobile Catalis identified the trend toward mobile payments years ago and we have tracked the increase in mobile usage closely.Catalis' responsive web design ensures users paying via mobile devices (such as tablets and phones)experience a user-friendly interface, ,, , f with our web design automatically detecting and formatting for at,, mobile functionality. 9 The mobile interface is optimized to work with the Internet browsers on mobile devices,creating an intuitive user experience. '- t Payment sites are built with responsive design,so any mobile ` `' F device'sees'a payment site configured for that device,not just a ��t''` scaled down website that is impossible to read.Our mobile solution • ' - • 11 =requires no app download and is designed specifically for ease of ; use and direct integration with the online payment processing J 0 .:%-: system.Mobile payments are recorded,tracked,and are shown in the daily reconciliation report as mobile payments. Payment Evolution Catalis is committed to providing the highest level of user experience(UX)for Bremerton,WA Municipal Court customers. Development teams are continuously improving the responsivity of our payment services and citizen-facing user interfaces(UI), allowing customers a rapid,task-completion-focused payment service. • Common Payment Service 5 • Multiple Payment Options • Simple Ul/UX • Easy to Integrate • Configurable Architecture Counter Catalis provides all equipment and software necessary for the processing of online and in-person payments at no cost to Bremerton,WA Municipal Court under the convenience fee model. Catalis utilizes Ingenico Tetra model hardware with a proprietary application to interact with the Catalis hosted payment service,including EMV(contact and contactless),NFC(Apple Pay,Samsung Pay,Google Pay),and traditional Magstripe payment method acceptance. All of Catalis'PCI-compliant Ingenico Tetra model terminals are pre-programmed with proprietary Software and will be made available to Bremerton,WA Municipal Court for in-office payment processing.The Tetra hardware line has solutions for standard desktop and mobile payments,and the Catalis software is developed to be used on these different configurations.The hardware and software also support semi-integrated processing,where integration with a cashiering or other system is required. In addition,Catalis has implemented a Point-to-Point Encrypted (P2PE)layer to the Ingenico Tetra POS solution.This even further secures in-office(card present)transactions through a robust encryption process at the POS terminal,and further transmits sensitive payment data in encrypted from where it is decrypted at the payment platform,ensuring the data is not intercepted from acceptance to processing. Call Center r Catalis'Customer Support Centers(CSC)are located in the continental US and are operated by direct Catalis employees. Bremerton,WA Municipal Court employees and customers can reach the bilingual(English and Spanish)call center via a toll-free number from 7:00 a.m.to 7:00 p.m.Central Monday through Friday for support. -- The CSC representatives can assist with processing payments, respond to questions regarding the products/services,respond to email inquiries,and escalate issues,should any arise.In addition, Catalis includes a list of frequently asked questions on the payment _ f 'I application website to assist Bremerton,WA Municipal Court customers 24 hours a day,7 days a week. 11 { Support Client Technical Support The Catalis Client Support team will act as the first point of contact and has the ability to escalate any and all technical issues our development and IT staff.Development and IT staff are available for technical support from 7:00 a.m.-5:00 p.m.Central Monday through Friday.However,if payment processing is impeded,technical staff are committed to working outside of normal business hours to ensure the system is fixed quickly and running properly. Additionally,Bremerton,WA Municipal Court can contact our highly trained,full-time customer service representatives and technical support team by emailing the Catalis help desk or by calling our in-house Customer Support Center(CSC). Customer Support Center Catalis is committed to delivering exemplary day-to-day customer care for clients and their customers.Catalis'CSC exceeds industry standard performance metrics for Service I levels and strategically staffed to meet Bremerton,WA Municipal Court demands for peak seasons.If our CSC representatives are unable to resolve Bremerton,WA Municipal Court problems,they are trained in the appropriate escalation procedure. Training Upon being awarded the contract,Catalis will assign a designated account manager,who will lead Bremerton,WA Municipal Court through the implementation process,including training and technical assistance. Introductory training can be completed within a matter of 2-3 days.Catalis will provide training to Bremerton,WA Municipal Court users to utilize reporting software,understand industry practices,introduce new products,educate on data entry,and more.Initial training can be completed onsite or online,depending on the needs of Bremerton,WA Municipal Court and each individual department.Catalis will provide all training materials and user manuals and will train according to the needs specified. Typically,Catalis account managers can coordinate all implementation processes remotely via phone orwebinar due to the flexibility of the Catalis payment gateway system.However Catalis is committed to providing on-site support,if desired by Bremerton,WA Municipal Court, including spending time at Bremerton,WA Municipal Court offices to assist with implementation of payment terminals,provide training, and more. Initial core training will include,but is not limited to,the following activities: 7 POS Training • User guides and training provided for all equipment • POS installation provided • On-site group training available • POS terminals pre-configured according to project specifications • Test transactions performed alongside Bremerton,WA Municipal Court staff • Test refund and batch closing processes performed Web Application Training • User guides and training provided for the payment site • Walk-through of the payment site in a testing environment • Test transactions performed alongside Bremerton,WA Municipal Court personnel to ensure the payment site is accepting and processing payments according to project specifications Client Portal Training • User guides and training provided for online reporting functionalities • Training on the Client Portal's reporting features,including filters to generate and download reports • Daily Reports training • Training on transaction refund and void from within the Client Portal • Training on user accounts and account hierarchy creation 8 Don't Leave Security To Chance Guaranteed 99.99%Uptime through Amazon Web Services(AWS) a,deed uvng _.;i.nakrere cmtecoon T °., ,• .. Web Applications _ Firewall -ii-:nll blocks Y:c,:Fnrt:d ',kb hpp._utiun'ii-..ulGlv_ks wa-co.,tart, S.nccoon ananpia and ttba' m:dir.«is npprcufinn.ln•cl ndiviry aremptng io ream Irierrw'.reb xc:,ars. Fircwall FewInll blocks open ports and na ci�us.i alac - u,6 SOC 2 . • SOC3 ryO,f; ar da:n:use n- : PCI LE d Database 1A ur CL I tiUC 2 Si,•l,Li NAC� ant=; s:anc-nsv,ere repr prolae:or COMPLIAM. AJ TED AJD TEC COMP LIMO • Security + Certifications Catalis maintains comprehensive security measures to protect confidential data.Catalis'System Security Plan addresses all NIST 800.53 security controls and PCI security requirements.These controls are tested several times annually,and all vulnerabilities are tracked and reviewed by outside security assessors. PS has strict security controls to restrict payment data access only to users with appropriate permissions.Controls include two-factor access controls,multiple layers of logical access controls,logging and alerting of unauthorized access attempts,criminal background checks for employees,and policies and procedures limiting physical access to areas where data is processed or stored. Key Data Security Features: • PCI DSS Level 1 Compliance;Payment Gateway and Process Handling • SOC 1 and SOC 2 certified • Compliant with FISA security controls based on cybersecurity standards • Provides an SSL site certificate on all payment sites • All data encrypted in-transit and at-rest using 256-bit(or stronger)SSL security • Security Tab on payment sites ensuring customer of their secure payments • P2PE certified • NACHA compliant • EMV compliant • Configurable business rules around maximum payments,velocity checks,duplicate payments • CAPTCHA for online and mobile transactions These Data Security and PCI features significantly lower the risk of any to data breach to Bremerton,WA Municipal Court and ensure that our processing systems are secured at the highest level. 9 IVO -4° r` . 1Integrated � 16‘ _�� Payment .„4 . \l it V.. •!• t Solutions Comprehensive suite of payments capabilities that simply and seamlessly integrate with your existing portals • Easily make payments a core service and part of your value proposition • Full set of APIs and other integration options to deeply integrate payments into your existing software • Deep expertise in government to support launching payments • Take control of your payments with a centralized dashboard that allows you to resolve discrepancies and track payments in minutes • Rapid onboarding of additional entities and agencies once the integration is complete • Supports both online and in-person payments with integrated hardware and software P'I compliant & SOC2 certified • Chargeback resolution • Real-time financial reporting • Dashboard permission control • Citizen engagement tools to send text and email notifications • Advanced payment collection devices like kiosks and contactless card readers • Bilingual call center Integration Overview 1. Bremerton,WA Municipal Court("Merchant") will make JIS/Codesmart("Software Vendor") aware of the requirement to integrate with the Provider E-Payment system and of the anticipated Go-Live date contemplated herein. 10 2. Catalis Responsibilities a. Catalis shall deliver a web service or API service to integrate Merchant's Software Vendor system with the E-Payment System as described in this Agreement. b. All payment transactions will update the Merchant's Software Vendor system on a predetermined cadence if write-back capabilities are available. c. Catalis shall provide access to a dedicated test and production environment for the implementation lifecycle. d. If there are designated payments which are ineligible for online payment, Merchant will be able to omit those records from being paid through the Software Vendor system. e. Determine the data that is necessary for each interface function. Dependent on information from Software Vendor,data may be searched by the following fields, or similar identifying characteristic of the Customer. i. First Name ii. Last Name iii. Driver's License Number iv. Ticket Number v. Citation Number vi. Case Number 3. Merchant Responsibilities a. Merchant will actively participate in accomplishing the Go-Live of the Program outlined in the agreed upon timeline. Failure to grant a Merchant resource to help support this step of the implementation process may result in delays to the Merchant's Go-Live date. b. Merchant will compel Software Vendor to assist in setting up direct data interface, including providing all file descriptions or API and/or FTP documentation. c. Merchant will provide the file format specification currently used to post its payments to the Software Vendor system. Merchant will fully cooperate with Catalis and provide the information required to integrate with the Merchant's system. d. Merchant to provide multiple copies of bills and/or receipts to Catalis,if in project scope. e. Merchant is responsible for determining and notifying Catalis if(i) defendant shall be allowed the option(s) to select Traffic School or proof of corrections, or(ii) a partial or full payment by the defendant shall be allowed. This notification must take place prior to completion of the Design Document and the beta version of the Merchant site,and no later than thirty(30) days after the Effective Date. f. Merchant acknowledges that,if in scope,Counter is embedded in Merchant's Software Vendor system and all transactions will stay within Merchant's Software Vendor system. g. Merchant will compel Software Vendor to supply Catalis with a CSV file containing the following information. Catalis shall confirm file receipt. i. Citation Number(Required) ii. Case Number (Required) iii. Defendant's Name (Required) iv. Date of Birth(Required for IVR) v. Amount Due(Required) vi. Payability/Must Appear Flag (Required) vii. Address viii. Offense ix. Violation Date x. Court Date h. Merchant shall supply Catalis with the following: i. Payment information ii. W9 with Employer Identification Number (EIN) iii. Financial Disbursement Agreement (FDA) for each judge in scope iv. Any applicable test case scenarios v. Applicable collections logic vi. Applicable custom verbiage to be included by record type 4. Assumptions a. Any modifications to the web service or API will be mutually executed via Change Order. Payment ProcessingScope Party Responsibilities General The date of System launch ("Go-Lfve")will be targeted during an implementation kickoff call with all relevant stakeholders.The successful completion of this Statement of Work is dependent on Bremerton,WA Municipal Court reviewing test content,data, and functionality in a timely manner,and providing an appropriate level of operational and strategic engagement to participate in training,deploy the solution into production environments,and follow through with the responsibilities listed below. Bremerton,WA Municipal Court will make resources available to assist Catalis in the timely launch of the payment processing program. Catalis cannot be held accountable for unreasonable Bremerton,WA Municipal Court delays and may choose to delay the implementation should Bremerton,WA Municipal Court not be able to provide appropriate resources. If system does not launch 12 within six(6)months of signature date due to Bremerton,WA Municipal Court delays,the full implementation fee will become due. Otherwise there is no cost for the implementation or services provided unless specified herein. Web & Mobile Catalis Responsibilities • Catalis will build,host and maintain Bremerton,WA Municipal Court-specific website(s) • Catalis will provide a secure website that will allow payers to enter their pertinent information,e.g.,citizen name or other unique identifier,and then proceed to pay • System will collect and transmit payment information for authorization and settlement • Payments are deposited daily into a custodial account and transferred by ACH electronic transfer to Bremerton,WA Municipal Court daily • The payment will be accompanied by a reconciliation detailing the payments included;any money transfer fees will be absorbed by Catalis • System will provide method of transferring transaction data back to Bremerton,WA Municipal Court • Upon notification of an over-or under-payment of any fine amount,Catalis will refund an overpayment or notify the payer via automated email of their under-payment and the remaining amount due • The payer will be simultaneously advised via automated email that the transaction has been completed and will receive further notification when the Bremerton,WA Municipal Court processes the payment Bremerton,WA Municipal Court Responsibilities • Attend client care calls as requested • Notify Catalis of changes to any state,county,or municipal mandates or laws • Revoke system access of terminated employees at time of termination • For the duration of this SOW,maintain an active link connecting the Bremerton,WA Municipal Court website and the Catalis payment portal in a prominent and mutually agreed location • If ACH/eCheck processing is in scope,provide ACH forms required for the remittance of funds • In non-integrated environments,provide a fine list,updates,and a payment schedule in an electronic format Counter Catalis Responsibilities • Catalis will deliver and configure EMV device(s) • Catalis will deliver an administrator portal for counter payments • Catalis will remotely upgrade EMV devices as appropriate • Catalis will provide remote,web-based training session(s)covering setup and use of EMV devices 13 Bremerton,WA Municipal Court Responsibilities • Bremerton,WA Municipal Court will keep all point of sale terminals in good order and repair except for normal wear and tear in the ordinary course of business Call Center Catalis Responsibilities • Catalis shall provide a toll-free telephonic customer service function to ensure that Customers utilizing the Program have a satisfactory experience that does not require the technological assistance of Bremerton,WA Municipal Court personnel 14 Bremerton , WA Municipal Court Pricing In consideration for the provision of the development, hosting, application, customer service, and processing fees related to the E-Payment System, Customers will pay applicable fees ("Convenience Fees") and/or Merchant will be billed applicable fees ("Merchant Absorbed Fees"), only as marked. Please note that the below fee structure includes indemnified transaction processing for credit and debit transactions. Online Web / Mobile Payments v %/ Selected Description Consumer Debit&Credit Cards 5.00%per transaction $2.95 minimum per transaction 15 Counter Payments v ./ Selected Description Consumer Debit&Credit Cards 3.50%per transaction $2.95 minimum per transaction Call Center Payments v s/ Selected Description Consumer Debit&Credit Cards 7.00%per transaction $2.95 minimum per transaction 16 100% OFF SUBTOTAL " ^^ Hardware & Services v $0.00 s/ Selected Description Quantity Price Implementation&System Deployment 1 Project(s) $0.00 ,,10,000.00 100%OFF EMV Devices 1 Unit(s) $0.00 C350.00 100%OFF Training 1 Session(s) $0.00 Y350.00 100%OFF Software Integration 1 Integration(s) $0.00 C5,000.00 woo*OFF Click below to accept & move forward with the proposal! Our implementation teams are ready to kick off this proposed solution for Bremerton,WA Municipal Court! The Term of this Agreement shall commence on the date of the last signature on this Agreement(the"Effective Date")and shall continue for three(3)years after the Subscription Start Date.At the end of the Initial Term,the Agreement shall automatically renew for subsequent periods equal to the Initial Term,unless terminated by written notice by either party at least ninety(90)days prior to expiration. Full terms and conditions are included in the block below. https://catalisgov.com/payment-processing-terms-and-conditions/ If you have any questions,please reach out to me(Matt James)at mjames@catalisgov.com! Bremerton,WA Municipal Court Address:345 6th St. Suite 600,Bremerton,Washington 98337 17 Catalis Payments,LLC Address:3025 Windward Plaza,Suite 200,Alpharetta GA 30005 ACCEPTED BY Chal SiZIZGL 2cluenhon6b Christina Rauenhorst 1/3/2024 Steve Cb Steve Ostroff 1/17/2024 About CATALIS Leveling Up With Innovative E !h ,,it' . ,` Payment Solutions I = I7.--47 Catalis is the transformational SaaS and integrated I payments partner powering all levels and sizes of government—municipalities, counties,states,federal ! agencies, and utilities. Our deep expertise,proven I I track record, and thoughtfully configured digital It* 1 solutions have helped public servants across the U.S. ; 11; i. and Canada to deliver at their highest ability on I 1/111 behalf of their communities. t Catalis solutions deliver unmatched value with simplified payment processing systems. Our proven solutions help all levels of government increase revenue collections, exceed constituent expectations, and improve cash flow with the most payment options available industrywide.We're not just another government payment 18 provider,we're your trusted partner,taking you to the next level. OUR SOLUTIONS Our government-focused solutions pair industry expertise with advanced technology to deliver unparalleled benefits.With solutions that enable greater access to data, better citizen service, and more effective technology platforms,we drive agencies beyond the status quo of government processes. Payments • Court Payments • Utility Payments • Tax Payments • Child Support Payments • Wage Garnishment • Solutions • DMV Payments • Integrated Payment • Solutions Tax & CAMA • Billing &Collections • Escrow Payment Management • Property Valuation Appeals • Tourist Tax Collection • Computer Assisted Mass • Appraisal Software • Mapping &Sketching • Technology • Mobile Solutions • Mass Appraisal Services 19 Courts & Land Records • Court Case Management • Community Justice Case • Management • Jury Management • Online Dispute Resolution • Official Records Management • E-File Solutions Public Works & Engagement • Request Management Solutions • Permitting &License Management • Mobile Field Inspection • Website Management • Meeting Management • Mass Notification • Economic Development Dashboard • Data Visualization • Grant Management • Infrastructure Management • Geographic Information System • Weed&Pest Management Regulatory & Compliance • College Savings (529) and ABLE (529A) • Plan Administration • Unemployment Insurance Solutions 20 • Regulatory Financial Service Compliance Contact Us catalisgov.com 1833-781-8282 1 Google maps content can't be viewed IJI offline II CATALIS 21 Audit Trail Project Details Link Secret tIV4H10iRp2m Currency USD Number of Accepters 2 Backup Time Wed Jan 17 2024 19:42:20 GMT+0000 (Coordinated Universal Time) Backup Hash P272JG0UIpBhTxWUiXmggVsjmGwQHA Christina Rauenhorst IP 64.156.71.82 Session Time Wed Jan 03 2024 22:25:46 GMT+0000 (Coordinated Universal Time) Visit Token BLN9faJ0RNGw Email christina.rauenhorst@ci.bremerton.wa.us Name Christina Rauenhorst signatureMethod typed Organization Name Bremerton Municipal Court disclaimerAccepted true Accept Time Wed Jan 03 2024 22:26:31 GMT+0000 (Coordinated Universal Time) identification.ip 64.156.71.82 identification.time Wed Jan 03 2024 22:25:46 GMT+0000 (Coordinated Universal Time) 22 signature atidina, 20.V.eahaftob Steve Ostroff IP 4.7 8.214.43 Session Time Wed Jan 17 2024 19:41:38 GMT+0000 (Coordinated Universal Time) Visit Token s1525yuARhuP Email sostroff@catalisgov.com Name Steve Ostroff signatureMethod typed Organization Name disclaimerAccepted true Accept Time Wed Jan 17 2024 19:42:20 GMT+0000 (Coordinated Universal Time) identification.ip 4.78.214.43 identification.time Wed Jan 17 2024 19:41:38 GMT+0000 (Coordinated Universal Time) signature SIP-tie 0:567.01? 23 DocuSign Envelope ID: F8508C28-1 F1E-46E9-94D3-9850E7F7A97C GYCourt Payments Made Easy June 23, 2017 Bremerton Municipal Court 550 Park Ave. Bremerton, WA 98337 Attn: Mike Riley, Assistant Finance Director Dear Mr. Riley: As requested, this letter agreement ("Agreement") with Bremerton Municipal Court (hereinafter referred to as the "Agency"), sets forth our mutual understanding of the terms and conditions pertaining to nCourt LLC providing Bremerton Municipal Court with an electronic payment processing program. For good and valuable consideration, the receipt and adequacy of which is hereby acknowledged, the parties agree as follows: 1. nCourt LLC ("nCourt") is a government services, technology company that, among other things, provides software that permits government agencies to collect citizen payments online via the web or mobile device, through payment IVR's, via our live, bilingual call center, and at the government office locations using credit/debit cards and/or ACH/e-check (the "Program"). 2. nCourt shall build, host and maintain an Agency -specific website(s) for Bremerton Municipal Court. nCourt will purchase a URL, www.[TBD].com . 3. All costs for development, hosting, application, processing, customer service and merchant fees related to the Program are underwritten by a `user fee' included in the payment transaction as follows: • Citation payments made via our live, bilingual call center — 7.0% • Citation payments made online via the web or mobile device — 5.0% • Payments made at the counter via PCI compliant, EMV ready card readers — 3.5% • Recurring payments made via ACH electronic transfer— $1.50 per payment In accordance with the Telephone Consumer Protection Act of 1991, citizens must elect to receive text or phone message notifications to participate in this program. The nCourt recurring payment plan will provide an option for citizens to consent to outbound notification but it is otherwise the sole responsibility of Agency to obtain this consent. 5. Upon completion of the solution, nCourt will provide the Agency with three [3] Ingenico iPP320 PCI compliant, EMV ready credit card reader(s) for taking payments at Agency office locations. Upon receipt, this hardware becomes the sole and exclusive property of the Agency. nCourt will facilitate processing of any warranty claims on the provided devices during the manufacturers' warranty period. Following the expiration of the manufacturers' warranty, nCourt will subsidize the replacement of any defective or damaged device according to the following schedule: Replacement period nCourt will pay x% of the replacement cost 1St year following warranty expiration 25% 2nd year following warranty expiration 50% 3rd year following warranty expiration 75% 4th year following warranty expiration and beyond 100% ?._ . ,. _:eh:-: , ._,C C -n . _ .,..._: , .; : o - ree: '9 _ . :_)E ax:._ DocuSign Envelope ID: F8508C28-1 F1E-46E9-94D3-9850E7F7A97C GYCourt Payments Made Easy 6. There is no cost to the Agency for the implementation and operation of the Program unless specified otherwise herein. Agency will make resources available to assist nCourt in the timely launch of the payment processing program. The expected "go live" date for the services contemplated in this Agreement is 60 days from the execution of this Agreement. 7. nCourt will provide a secure website that will allow payers to enter their pertinent information, e.g., citizen name or other unique identifier, and then proceed to pay with a credit or debit card. 8. When a payment is authorized, nCourt will provide email notification to the Agency and will update the Agency's Dashboard with the payment details. Agency employees will accept or reject the payment in the Dashboard and, if accepted, update their databases with payment information. 9. The payer will be simultaneously advised via automated email that the transaction has been completed and will receive further notification, when the Agency processes the payment in the Dashboard. 10. Payments are deposited daily into a government fees custodial account and transferred by ACH electronic transfer to the Agency on a daily basis. The payment will be accompanied by a reconciliation detailing the payments included. Any money transfer fees will be absorbed by nCourt. 11. nCourt guarantees to Bremerton Municipal Court 100% of all fees collected, regardless of any chargeback issues with all forms of payment except for citizen ACH payments. In the case of suspected fraud, nCourt may, from time to time, reach out to the Bremerton Municipal Court for assistance in pursuing resolution to suspected fraudulent chargebacks. In such instances, Agency agrees to provide reasonable assistance to nCourt in these efforts. Such support may include providing documentation, call records, and/or in cases of documented fraud, reinstatement of the underlying assessment/payment due. 12. Upon notification of an over- or under -payment of any fine amount, nCourt will refund an overpayment or notify the buyer via automated email of their under -payment and the remaining amount due. 13. If there are designated payments which are ineligible for online payment, the Agency will be able to reject the payment through the Dashboard. Payers will be notified by automated email. 14. nCourt shall hold harmless, indemnify and defend Bremerton Municipal Court and all of its officers, employees and/or officials from any and all liability, actions, claims, losses, damages or other costs of whatsoever nature that may be asserted by any person or entity arising from or in connection with the collection of payments by credit or debit card or through internet transactions pursuant to the terms of this Agreement. 15. nCourt shall provide a toll-free telephonic customer service function to ensure that members of the public utilizing the Program have a satisfactory experience that does not require the technological assistance of Agency personnel. 16. Electronic Payment System Utilization. Agency will make nCourt's Services available to its citizens through various means of communication, including a) through billing statements, invoices and other payment notices; b) by providing IVR and Web payment details on the Agency's website including a "Pay Now' or similar link on a mutually agreed prominent place on ? _ A ':k P ;Ce BI, 1 /,-n _. ,: Toll -Free: - Fax: DocuSign Envelope ID: F8508C28-1 F1E-46E9-94D3-9850E7F7A97C GYCourt Payments Made Easy the web site; c) through the Agency's general IVR/Phone system and d) other channels deemed appropriate by the Agency. nCourt shall provide the Agency with logos, graphics and other marketing materials for use in its communication with its citizens regarding the payment services provided by nCourt. Both parties agree that nCourt will be presented as the primary payment method option. Agency will communicate the nCourt payment Service option to its Citizens wherever the Agency generally communicates its other payment methods. Agency's Responsibilities; In order for nCourt to provide the Services outlined in this Agreement, the Agency shall: • Provide ACH forms required for the remittance of funds. • Provide a fine list in an electronic format and updates within 48 hours of a change. • Provide a payment schedule in an electronic format (if applicable). • For the duration of this Agreement, the Agency will maintain an active link connecting the Agency website and the nCourt payment portal in a prominent and mutually agreed location on the Agency website. The phone number for the payment IVR and nCourt Call center (if applicable) will also be added to the website. Agency will also add the IVR payment option as part of the Agency general phone system. • Implement the items identified in item 16. • Agency will launch the nCourt electronic payment processing service to its citizen within 60 days from the execution of the agreement. The expected processing volume in the Program is estimated at or # transactions (please indicate) per month. ($ value 17. The disclaimer language to appear on the website is contained in Appendix A, attached hereto. 18. The term of this Agreement will be one year commencing upon the date of mutual execution of this Agreement, and the term will automatically renew unless terminated by the Agency with 90 days' prior notice. 19. This Agreement represents the final agreement of the parties. No amendment or modification of this Agreement shall be valid or binding upon either party unless made in writing and signed by the party against whom it is to be enforced. 20. This Agreement has been executed and delivered in the State of Washington, and all questions with respect to the construction of this Agreement and the rights and liabilities of the parties hereto shall be determined in accordance with the applicable provisions of the laws of the Washington State, without giving credence to the conflicts of law provisions thereof. The venue for any dispute shall be in Kitsap County Superior Court. 21. The parties acknowledge that they have executed this Agreement as of the date and year first above written. ?._ . ,. _:eh:-: , ._,Ce C -n -. ,:.,..._: A 3) -Toll-Free: � ? _ .� ,'_) ._ ax:._ � DocuSign Envelope ID: F8508C28-1 F1E-46E9-94D3-9850E7F7A97C GYCourt Payments fade Easy Agreed and Accepted: ocuSigned by: D By. IL, D9HA40447834GB... Title: Assistant Finance Director Date: 6/23/2017 nCourt LLC By: 5DocuSigned by: " (kla.tnci 485CCE3459D64CB... Title: controller Date: 6/23/2017 955A Cobb Place Blvd Kennesaw, GA 30144 Tall -Free: 855.895.8063 Fax: 877.389.9908 DocuSign Envelope ID: F8508C28-1 F1E-46E9-94D3-9850E7F7A97C ©Court Payments Dade Easy APPENDIX A To continue to pay your fee, fine, citation or other payment, you must accept the following TERMS OF USE. Please read and fully understand the following terms and press the "ACCEPT TERMS" button to acknowledge that you have read and accept these terms. Acceptance of these terms is required to continue to payment. If you do not accept these terms, press "DECLINE TERMS" button to return to the Citation Search screen. The systems in place for automated processing of information from this court have been tested thoroughly and are subject to multiple levels of backup, confirmation and security. By using this automated payment system, USER acknowledges and understands that errors may occur just as errors can occur with human processing of information. By using this service, you agree that this is voluntary and that you (the "USER") understand that the service fee added to the payment(s) being made are charged by the Provider to pay merchant processing fees, web hosting fees, administration and other costs and expenses associated with providing this service. No part of the service fee benefits the court, the judge, any specific civil service individual or any jurisdiction in which the charges or fees were levied, incurred or are being paid. Other than in connection with processing the payment being made, to the fullest extent possible, identifying private information will not be distributed in any way. No data records or other information will be used, released or sold to any third party. No information will be released to any other party unless such party requires the information for purposes of processing or providing another service essential to completing the transaction related to the payment(s) being made. nCourt, LLC (the "Company") agrees to use all reasonable efforts to provide accurate processing of information provided from court files and to diligently distribute information provided by the USER to the court. nCourt, LLC cannot and does not guarantee the accuracy or timeliness of any provided information provided and expressly disclaim any warranty, including merchantability and fitness for a particular use under the Uniform Commercial Code of Georgia beyond the extent of the service fees paid by the user of the service. nCourt, LLC has in place a comprehensive security plans and internal control plan which is designed to ensure the anonymity of program user information. Further, access to such information is controlled and restricted to authorized personnel only. The payment submission process uses Secure Sockets Layer (SSL) encryption to virtually eliminate the possibility of unauthorized access to your private information while it is being transferred across the internet. Your personal financial data is NOT stored on computers administered by the Company. By submitting this information electronically, you agree to release the court, judge, civil service individuals or any jurisdiction in which the charges or fees were levied, and nCourt, LLC, its principals, officers, directors, employees, agents affiliated companies, successors and assignees (collectively the 'Providers') from any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected to the use of the Program or with the delay or inability to use it, or for any information, software, products and services obtained through this program, or otherwise arising out of the use of this program, the internet generally, or on any other basis (whether based on contract, tort, strict liability or otherwise.) The Providers will not be responsible for any security breaches or non-compliance with Federal or State law or terms of this agreement which results in any act or omission of the USER or a third party unrelated to the negligence of the Provider. The operation of this online payment program is based in Kennesaw, Georgia and any action of any nature against the company must be brought in Cobb County, Georgia. You agree not to challenge the use of any electronic payment and additionally agree that any action brought by the Provider(s) against you to enforce any electronic payment for which any benefit has been provided to you in any way shall entitle the Provider(s) to per se probable cause for criminal action for theft of services or for civil recovery of all fees paid, process fees, costs, attorney's fees, plus any incidental or associated damages proven by the Provider(s). Any such civil actions shall be bought in the courts of Cobb County, Georgia, without regard to choose of law, and all parties consent to jurisdiction and venue therein. Nothing herein is to be construed as legal counsel or advice. Users should consult with their own legal counsel with respect to the implications of making the payment through this system. Any purchases made by a USER from nCourt, LLC via the nCourt web services sites are NON-REFUNDABLE, in whole or in part, once the payment has been submitted, confirmed and accepted by the court. If the submission is rejected by the court, refunds will be processed via credit card, ACH or paper check. Any processing fees associated with the transaction are NON-REFUNDABLE. To continue to pay your fee, fine, citation or other payment, you must accept the following TERMS OF USE. Please read and fully understand the following terms and press the "ACCEPT TERMS" button to acknowledge that you have read and accept these terms. Acceptance of these terms is required to continue to payment. If you do not accept these terms, press "DECLINE TERMS" button to return to the Citation Search screen. Please indicate your consent to these terms by pressing the 'Accept Terms' button. 955A Cobo P.ace Blvd Kennesaw, GA 30144 Tall -Free: 855.895.8063 Fax: 877.389.9908 DocuSign Envelope ID: F8508C28-1 F1E-46E9-94D3-9850E7F7A97C GYCourt Payments Dade Easy nCourt LLC partners with Vantiv, LLC and Fifth Third Bank. Please sign the bottom of this form and return it to us immediately as confirmation of understanding the terms and conditions of our service. Bremerton Municipal Court understands that nCourt LLC will provide customer support and billing associated technology services. Bremerton Municipal Court hereby authorizes Vantiv, LLC. to fund a bank account designated by nCourt LLC for your benefit and to make direct deposit of Visa, MasterCard, and Discover funds into this account. Vantiv, LLC will debit an account owned and designated by nCourt LLC: (1) for the discount fees, and other charges incurred in connection with Bremerton Municipal Court card processing; (2) for all chargebacks and adjustments; (3) for arbitration fees, fines, penalties, etc. charged by the associations incurred as a result of Bremerton Municipal Court card processing; and (4) for any other amounts described in the Sub -Merchant Agreement Terms and Conditions. Bremerton Municipal Court has read, understands and agrees to be bound by the terms and conditions of the Merchant Service Agreement attached hereto, which is hereby incorporated by reference and may be modified or amended from time to time. DocuSigned by: D9H7 ,40447834GB... Title: Assistant Finance Director Date: 6/23/2017 955A Cobb Place Blvd Kennesaw, GA 30144 Tall -Free: 855.895.8063 Fax: 877.389.9908 Bremerton Municipal Court 550 Park Avenue Bremerton WA 983,37 Attn: Dawn Williams,, Court Administrator Re: Additional Services Addendum to the Agreement dated June 23, 2017 between Bremerton Municipal Court and nCourt LLC (the "Agreement") Dear Ms. Williams: Bremerton Municipal Court (hereinafter referred to as "Agency") and nCourt LLC ("nCourt") entered into that certain Agreement under which nCourt provides Agency with a Program that permits Agency to collect [citations, parking, utility, tax, etc,] via [our live, bilingual call center, IVR, online via the web or mobile device and at the counter] with a credit or debit card. The parties wish to amend the Agreement to allow Agency to use the Program for additional services at specified service fee rates. Except as modified below, the terms of the Agreement will apply to these additional services. Capitalized terms used without definition shall have the meanings given in the Agreement. For good and valuable consideration, the receipt and adequacy of which is hereby acknowledged, the parties agree that the Program will be used by Agency to collect the following fees, and that the Service fee noted will be charged in lieu of the fee noted in the Agreement: Service & Channel Start Date Service Fee [Citations, parking, utility, Counter, 8/1119 Service Fees will remain as Phone etc.] M! A minimum fee of $2.50 will be substituted for the actual fee when the standard service fee is less than $2.50. This Addendum represents the final agreement of the pates. No amendment or modification of this Addendum shall be valid or binding upon either party unless made in writing and signed by the party against whom it is to be enforced. The parties acknowledge that they have executed this Addendum as of the date and year firstabove written.