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HomeMy WebLinkAbout05/11/2011 AGENDA I ¢oo© 00 CITY COUNCIL 345 6th Street, Suite 600, Bremerton, WA 98337 ❑ Phone (360) 473 -5280 ** *AMENDED * ** MAY 11, 2011 CITY COUNCIL STUDY SESSION 5:00 PM — STUDY SESSION in COUNCIL CONFERENCE ROOM 603 The Study Session is open to the public but there will be no opportunities for Input or participation, no action will be taken, and the content of these items is subject to change A NO DISCUSSION PLANNED - The following items are budgeted items or have been reviewed by the appropnate Council Committee, and will be placed on the May 18, 2011 Council Meeting Agenda 1 Proposed Public Hearing and Ordinance to vacate an Alley for Olympic College between 13 & 1 e Streets, West of Warren Avenue — Gunnar Fridriksson, Civil Engineer, Public Works & Utilities, and Jim McDonald, Public Works Committee Chair 2 Ordinance to amend Section 2 09 040 of the Bremerton Municipal Code (BMC) entitled "Office of the City Clerk — Duties" to appoint a temporary Deputy City Clerk in absence of City Clerk — Carol Etgen, City Clerk, and Nick Wofford, Finance Committee Chair 3 Lease Purchase Agreement for 9 Toro Mowers for maintenance of Gold Mountain Golf Complex — Jeff Elevado, Parks & Recreation Department, and Jim McDonald, Public Safety and Parks Committee Chair 4 License Agreement with Bremerton Farmer's Market for use of a portion of Evergreen Rotary Park — Jeff Elevado, Parks & Recreation Department, and Jim McDonald, Public Safety and Parks Committee Chair 5 Grant Agreement with the Washington State Department of Ecology for Matan Park LID Improvements (Retrofit Project) constructed by Washington Conservation Corps (WCC) — Colette Berna, Parks & Recreation Department, and Jim McDonald, Public Safety and Parks Committee Chair B EXECUTIVE SESSION - The Council will convene for a 15- minute Executive Session to discuss Potential Litigation and Pending Litigation per RCW 42 30 110(1)(t) Action Is anticipated C FULL DISCUSSION ITEMS The first three items (Items 6, 7, and 8) will be presented together as one item 6 Proposed Public Hearin and Resolution to ad the 2012 City of Bremerton / Kitsa Count r � r y r y CDBG /HOME Coordinated Grant Application — Mane Vila, Block Grant Administrator, Doug McIntyre, Block Grant Coordinator, and Greg Wheeler, Planning Committee Chair 7 Proposed Public Hearing and Resolution to adopt the amended 2012 City of Bremerton / Kitsap County CDBG /HOME Citizen Participation Plan — Marie Vila, Block Grant Administrator, Doug McIntyre, Block Grant Coordinator, and Greg Wheeler, Planning Committee Chair R Continued on back... i ®Americans with Disabilities Act (ADA) accommodations provided upon request Those requinng special accommodations should contact the City Clerk's Office at (360) 473 -5323 by noon on the Monday preceding the Council meeting I 8 Proposed Public Hearing and Resolution to adopt the 2012 City of Bremerton / Kitsap County CDBG /HOME Policy Plan — Marie Vila, Block Grant Administrator, Doug McIntyre, Block Grant Coordinator, and Greg Wheeler, Planning Committee Chair 9 Resolution to amend Rate Table H related to production, rental, and membership rates and fees for Bremerton Kitsap Access Television (BKAT) — Charleen Burnette, BKAT, Becky Hasart, Financial Services Director, and Nick Wofford, Finance Committee Chair 10 Real Estate Purchase and Sale Agreements between the City of Bremerton (Seller) and BREMERTON CINEMA, LLC (Buyer) for the Park Avenue Plaza cinema air space consisting of 30,500± sq ft — Gary Sexton, Redevelopment Projects Administrator, Becky Hasart, Financial Services Director, and Nick Wofford, Finance Committee Chair 11 Lease Agreement with BREMERTON CINEMA, LLC for parking spaces in the Park Avenue Plaza Garage — Gary Sexton, Redevelopment Projects Administrator, Becky Hasart, Financial Services Director, and Nick Wofford, Finance Committee Chair 12 Briefing on "Response to Request for Proposal (RFP) for management of City of Bremerton's Parking Management Services — Gary Sexton, Redevelopment Projects Administrator, Becky Hasart, Financial Services Director, and Nick Wofford, Finance Committee Chair (Information only ) D GENERAL COUNCIL BUSINESS 1 Council Committee Chair Reports 2 General Council Business (as necessary ) ® Americans with Disabilities Act (ADA) accommodations provided upon request Those requiring special accommodations should contact the City Clerk's Office at (360) 473 -5323 by noon on the Monday preceding the Council meeting 1 � Move to approve the proposed settlement agreement with Kitsap County and Housing Kitsap authorizing payment to Housing Kitsap in the amount of $1,150,000.00 no later than June 1, 2011 in full settlement of the County and Housing Kitsap's claim against the City under the City Contingent Loan Agreement and authorize the Mayor to finalize and execute the settlement agreement with substantially the same terms and conditions as presented. DRAFT SETTLEMENT AGREEMENT AMONG KITSAP COUNTY, MOUSING KITSAP, AND CITY OF BREMERTON Recitals WHEREAS, Kitsap County ( "the County "), Housing Kitsap and the City of Bremerton ( "the City ") are parties to a City Contingent Loan Agreement ( "City CLA ") entered into on August 30, 2005, which is attached hereto as Exhibit A, WHEREAS, the County and Housing Kitsap claim that under the City CLA, the City was obligated in August 2009 to loan Housing Kitsap $2,000,000, and the City disputes the claim,WHEREAS, the parties sought to resolve the County and Housing Kitsap's claim through mediation on May 9, 2011, with the Honorable Robert Alsdorf as mediator, and WHEREAS, through the mediation process on May 9, 2011, representatives of the parties reached a recommended settlement Agreement NOW THEREFORE, having considered the matter, the parties hereby agree to the following terms in full settlement of the County and Housing Kitsap's claim against the City under the City CLA 1 The recitals stated above are true and correct and by this reference are incorporated by reference as a material part of this Agreement 2 The City agrees to make a payment to Housing Kitsap in the amount of One Million, One Hundred Fifty Thousand United States Dollars ($1,150,000 00) no later than June 1, 2011 This payment is, not a loan, and neither the County nor Housing Kitsap has any obligation to repay the City's payment 3 For and in consideration of the payment described in Section 2 herein, the parties agree to finally release and fully discharge each other and their officers, employees, attorneys, agents, representatives, and assigns, officers, whether past or presently employed, from any and all claims, demands, and causes of action of any type or kind whatsoever, whether presently known or unknown in connection with the City CLA 4 Execution of this Agreement is not to be construed as an admission of liability or responsibility on the part of any party hereto The parties expressly deny liability for any claims made under the City CLA Regardless of the adequacy of the above consideration, the parties' mutual release of liability or any obligation under the City CLA shall not operate as an admission of liability on the part of any party hereto Housing Kitsap is formally known as Kitsap County Consolidated Housing Authority 1 DRAFT 5 The County and Housing Kitsap warrant that no other person or entity has or has had any interest in their claims under the City CLA, including but not limited to, their claim that the City is obligated to make a $2,000,000 loan to the County or Housing Kitsap, and that the County and Housing Kitsap have the sole right and exclusive authority to execute this release and receive any sums specified in it 6 The parties warrant that any liens or encumbrances placed on any of the party's claims related to the City CLA, or any entity with any interest in any such claim will be satisfied, or otherwise resolved, from the proceeds of this settlement Each party shall defend, indemnify and hold harmless every other party hereto for any claims of a third party resulting from the parties' respective obligations under the City CLA 7 This Settlement Agreement contains the entire agreement among the parties and supersedes any other written or verbal agreement related to any claims associated with the City CLA and shall be binding upon and enure to the benefit of the successors in interest and assigns of each party No party to this Agreement shall be bound by any terms, conditions, definitions, warranties, understandings, or representations with respect to the subject matter of this Agreement other than as expressly provided herein, except as may hereafter be agreed in a writing signed by the parties 8 If a court of competent jurisdiction holds any provision of this Agreement to be illegal, invalid or unenforceable, in whole or in part, the validity of the remaining provisions will not be affected, and the parties' rights and obligations will be construed and enforced as if the Agreement did not contain the particular provision held to be invalid 9 The City thanks the Authority and the County for their efforts in the redevelopment of downtown Bremerton 10 This Agreement may be executed in counterparts CITY OF BREMERTON By Dated Patty Lent, Mayor KITSAP COUNTY By Dated Charlotte Garrido Chair, Board of County Commissioners 2 DRAFT By Josh W Brown, County Commissioner By Robert Gelder, County Commissioner Attest By Dana Daniels, Clerk of the Board HOUSING KITSAP By Dated Becky Erickson, Vice Chair By Tony Caldwell Executive Director 3 0 o CITY CONTINGENT LOAN AGREEMENT THIS CONTINGENT LOAN AGREEMENT (this "Agreement") made this 30 day of August, 2005, by and among CITY OF BREMERTON, WASHINGTON (the "City "), KITSAP COUNTY, WASHINGTON (the "County "), and KITSAP COUNTY CONSOLIDATED I40USING AUTHORITY (the "Authority "), WITNESSETH WHEREAS, RCW 35 82 070(12) provides that a housing authority may, upon the request of a county of city, exeictse any.poweis of an utban renewal agency (now known as a community renewal agency) under chapter 35 81 RCW, and WHEREAS, by Ordinance No 4830, the City Council of the City of Bremerton adopted a "Community Renewal Plan for the Project Area" (the "Community Renewal Plan ") and authorized the Kitsap County Consolidated Housing Authority (the "Authority ") to exercise the powers of a community renewal agency put suant to chapter 35 81 RCW, and WHEREAS, RCW 35 81 070 (8) provides that such powers include the power to `borrow money" and to "accept loans from any sources, public of private" for the purposes of chapter 35 81 RCW, and WHEREAS, the Project (defined below) is located within the "blighted area" that is the subject of the Coirtinunity Renewal Plan, and WHEREAS, RCW 35 81 130 provides that, "for purposes of aiding in the planning, undertaking, of carrying out of a coini.uiuty renewal project located within the area in which it is authorized to act, any public body , may, upon such terms, with of without consideration, lend, grant, of eontrrbute fiends, including without limitation any funds derived from. bonds issued of other bonowiings authorized in this chapter, to a municipality or other public body;" and WHEREAS, the Authority, by its Resolution No 2005 -21 adopted June 21, 2005 (the "Autlionty Resolution "), authorized the issuance of its Variable Rate Demand Revenue Bonds, 2005 (Haiboiside Condominiums Project) (the "Bonds "), in the principal amount of up to $22,200,000, to finance the development of a 78 -unit residential condominium complex to be known as the Harboiside Condominiums (the "Project "), pending the receipt of proceeds from the sale of such condominiums, and WHEREAS, Bank of America, N A (the "Ban("), has agteed to facilitate the financing of the Project by providing credit enhancement foi the Bonds putsuant to, and subject to the limitations of, an irrevocable letter of credit (the "Letter of Credit "), which will provide fom the timely payment of principal of and interest on the Bonds when due, and 50998112 5 1 WHEREAS, the Authority's ieinnbuisement obligations to the Bank for advances made ► under the Letter of Coedit will be evidenced by a Reimbursement Agreement dated as of August 1, 2005 (the "Reimbursement Agreement' ), by and between the Authority and the Bank., and WHEREAS, the Bank has requested additional assurances that the Authority's ieimbuisement obligations to the Bank for advances made tinder the Letter of Coedit to pay principal of or interest on the Bonds will be paid when due; and WHEREAS, the County, by Resolution No 114 -2005 adopted June 27, 2005, declared its intent, if ceitani conditions aie met, including, but not limited to, the condition that the City enter into this Agreement, to enter a contingent loan agreement (the `County CLA ") with the Authority to evidence the County's commitment to malce loans to the Authority if and to the extent necessary to ieimbuise the Bank for advances made under the Letter of Coedit when due; and WHEREAS, the City, by motion made and approved at a meeting of tine City Council on Februaiy 16, 2005, declared its intent, if certain conditions aie met, to enter into a financing agreement with the County and the Authority, and a contingent loan agreement with the Authority and the County to evidence the City's conunitment to make loans to the Authority if and to the extent necessary to iepay loans made by the County undei the County CLA, and approved the form and execution of this Agreement, NOW, THEREFORE, in consideration of the mutual covenants hereinafter contained, the parties hereto covenant and agree as follows ARTICLE I Incorporation of Documents. Definitions Section 1 01 Incotnoration of Documents Copies of the County CLA and the Reimbursement Agreement are attached hereto as Exhibit A and Exhibit B, iespectively. The Authority and the County, as applicable, shall not amend the County CLA of the Reimbursement Agreement without the prior written consent of the City so Iong as this Agreement is in effect Section 102 Definitions Unless the context clearly iequires otherwise, capitalized teems used but not defined hetem shall have the respective meanings assigned to theirs in the County CLA ARTICLE II Loans to the Authority. Repayment Terms Interest Rate Limitation of Liability Section 2 01 . Loans to the County The City agrees to lend to the Authority the principal amount equal to the amount sufficient, together with proceeds, if any, front the sale of condominium ututs and related parking spaces within the Project ( "Sale Proceeds "), to repay _Z- 504981125 I t loans made by the County under the County CLA to ieimbuise the Bank foi advances under the Lettei of Credit to pay principal of and /oi interest on the Bonds on behalf of the Authoiity; provided that the City shall not be requited to make any such loans to the Authority until the County has made loans to the Authority under the County CLA in an aggregate principal amount equal to $22,200,000 plus interest accrued thereon (the "Threshold Amount ") The Authority agrees to borrow the amounts described above from the City pursuant to this Agreement foi the purpose of meeting its obligations under the County CLA The total amount of funds to be lent by the City pursuant to this Agieennent shall not exceed $2,000,000 plus accrued interest thereon Section 2 02 Time of Loan The loan shall be made at such time, if any, as the Authouty is unable, because of lack of available Sale Proceeds, if any, and other fluids specified in the County CLA to repay County Advances made by the County theieundei (subject to the Iimitations set forth in Section 2 01 above), The loan may be made in a seizes of principal advances. Section 2 03 Repayment Terms The loan shall be repaid by the Authority on teams established at such time as fiends are advanced, which teams shall only iequiie the repayment of principal of such advance and interest thereon fiom (i) Sale Proceeds in excess of the amounts needed to pay debt service on the Bonds, to pay amounts due undet the Reimblusement Agreement and to repay County Advances made by the County under the County CLA, and (n) fiom the other sources specified in the County CLA as sou ices for repayment of County Advances theretindei Section 2 04 Inteiest Rate The rate of interest borne by each loan hereunder shall be the average monthly late that the City receives from its investments in the Washington State Treasurer's Local Government Investment Pool, but in no event shall the rate of interest on any loan hereunder exceed 8% pei annum The City may in its discretion charge a lower late of interest Section 2 OS Procedures The Authority shall give wiitteii notice to the City, at least 30 days prior to any date payment is due under the Reimbursement Agreement to ieimbuise the Banlc foi any advance under the Letter of Credit to pay principal of of interest on the Bonds, of any anticipated deficiency in the amounts available (other than amounts available under the County CLA) to make such payment and shall confiim not later than five days piioi to the payment date the amount of such deficiency which will, when paid fiom proceeds of a loan under the County CLA, cause the aggregate amount of loans made by the County under the County CLA to exceed the Threshold Amount The City shall deliver the amount so specified to the Authouty of the County on behalf of the Authority not later than the business day prior to the day payment is due under the Reimbursement Agreement The Authority of the County on behalf of the Authority shall apply such amount to the repayment of such amount due under the County CLA. $04981125 _3 ` I I Section 2.06 Nature of Authoiity's Obliga, tion The obligation of the Authority to make the loan payments fioni the sources identified heiein and to perform and observe the other obligations on its pact contained herein shall be absolute and unconditional, and shall not be subject to diminution by setoff, counteiclaim, abatement or otherwise Section 2 07 Nature of City' s Obligation The obligation of the City to advance funds to the Authority in the amounts, at the times and in the nnannei described herein shall be absolute and unconditional, and shall not be subject to diminution by setoff, counterclaim, abatement or otherwise ARTICLE III Remedies Upon Default Section 3 01 Remedies of City on Default If the Authority is in default in its repayment obligations with respect to any loans made to the Authouty by the City hereundei (an "Authority Default ") the City may take one or more of the following steps. (a) If, and only if, the Bonds ale no longer Outstanding, amounts ale no longer due to the Bank under the Reimbursement Agieement and amounts are no longer due to the County under the County CLA, the City may declare the entne pinncipal balance of the loans (if not then due and payable) to be due and payable immediately, and upon any such declaration the principal of the loan shall become and be immediately due and payable, together with all interest accrued thereon to the date of such acceleration, anything in this Agieement to the contrary notwithstanding, (b) The City may exeicise any of its lights under any security document given by the Authority to the City to secure loans made hereunder, and (c) The City may proceed to protect and enfoice its rights in equity or at law, either in mandamus of foi the specific petfoinnance of any covenant of agreement contained herein, or for the enforcement of any other appropiiate legal of equitable remedy, as the City may deem most effectual to protect and enforce any of its rights or interests hereunder The City may waive any Authority Default and may rescind and annul any declaration of acceleration of any advances) and its consequences, but no such waiver, rescission of annulment shall extend to or affect any subsequent Authority Default or impair any light incident thereto Section 3 02 Remedies of Authouty on Default Upon the occurrence of a default by the City in its obligations to make loans to the Authouty heieunder (a "City Default ") the Authority may proceed to protect and enforce its rights in equity of at law, either in mandamus or foi the specific peifoimanee of any covenant of agreement contained herein, of for the enforcement of any other appropriate legal of equitable remedy, as the Authority may deem most effectual to protect and enforce any of its rights of interests hereunder -4- $0499112 s i Section 3 03 No Remedy Exclusive No remedy conferied upon of reserved to either party by this Agreement is intended to be exclusive of any other available remedy or remedies, but each and every such remedy shall be cumulative and shall be in addition to every other remedy given tinder this Agreement of now or heieaftei existing at law of in equity of by statute, and either pasty hereto shall be flee to pursue, at the same time, each and every remedy, at law of to equity, which it may have under this Agreement, of otherwise Section 3 04 No Implied Waiver No delay or omission to exercise any tight or power accruing upon any default shall impan any such right of power of shall be construed to be a waiver thereof, but any such right and power may be exercised from time to time and as often as may be deemed expedient For the exercise of any remedy, it shall not be necessary to give any notice, other than such notice as may be expressly iequiied herein, Section 3.05 Agreement to Pay Attorneys' Pees and Expenses If a default arises undei any of the provisions of this Agreement and either party lieieto should employ attorneys of incur other expenses for the collection of amounts due under this Agreement or the enfoicenment of peifoirnance of observance of any obligation or agreement on the part of the other party contained in this Agreement, on demand therefor, the nonprevailing party shall pay or reimburse the prevailing party for the seasonable fees of such attorneys and such other expenses so incurred ARTICLE IV Miscellaneous Section 4 01 Governing Law, Venue This Agreement is governed by and shall be construed in accordance with the substantive laws of the State of Washington and shall be liberally construed so as to carry out the purposes hereof Except as otherwise required by applicable law, any action under this Agreement shall be brought in the Supeiior Court of the State of Washington in and foi Kitsap County and /ot in the United States District Court for the Western District of Washington Section 4 02 Notices Except as otherwise provided herein, all notices, consents or other communications iequned hereunder shall be in writing and shall be sufficiently given if addressed and mailed by first -class, certified of registered marl, postage prepaid and return receipt requested, as follows To the City The City of Bremerton Bremerton City Hall, Noim Dicks Goverrmnient Center 345 6 1 " Street, Suite 600 Bremerton, Washington 98337 Attn Director of Finance i -5- 50499112 5 i i i To the Authority Kitsap County Consolidated Housing Authority 9307 Bayshoie Dlive NW Silveidale, Washington 98383 Attention. Executive Diiectoi To the County Kitsap County 614 Division Street Poit Oichard, Washington 98366 Attention Budget and Purchasing Managei The City, the Authority of the County may, by notice given hereunder, designate any further or different addresses to which subsequent notices, certificates, requests or other communications shall be sent Notices shall be deemed served upon deposit of such notices in the United States mail in the manner provided above. Section 4 03 Binding Effect This Agreement shall inure to the benefit of and shall be binding upon the City, the Authority and the County and then successors. This Agreement may not be assigned Section 4 04 Severability In the event any provision of this Agreement shall be held invalid of unenforceable by any court of competent juiisdiction, such holding shall not invalidate or tender unenforceable any other piovision hereof Section 4 05 Amendments This Agreement may not be effectively amended, changed, modified of altered, except by an instrument in writing duly executed by the City, the Authority and the County (oi then successors in title) Section 4 06 Waivet of Breach No waives of any breach of any covenant or agreement contained herein shall operate as a waiver of any subsequent bleach of the same covenant or agreement or as a waives of any bleach of any other covenant of agreement, and in case of a breach by either pasty of any covenant, agreement of undertaking, the nondefaulting party may nevertheless accept from the other any payment or payments of perfoimance hereunder without in any way waiving its light to exercise any of its rights and remedies provided for herein of otherwise with respect to any such default of defaults that were in existence at the time such payment of payments of performance were accepted by it Section 4 07 No Riplits Cteated in Third Parties The terms of this Agreement are not intended to establish nor to create any rights in any persons or entities other than the City, the Authority and the County Section 4 08 Time of Essence Time and all terms and conditions shall be of the essence of this Agreement -6- Section 4 09 Teimination of Agreement The Authority's obligations under this Agreement shall terminate upon payment in full of all puncrpal of and interest on the Bonds (ot defeasance thereof), payment in full of the Authority's repayment obligation to the Bank under the Rennbursement Agreement for advances under the Letter of Ciedit to pay prrncrpal of or interest on the Bonds, payment in full of the Authority's repayment obligation to the County under the County CLA and payment in full of the Authority's repayment obligation, if any, to the City, from the sources described herem The obligations of the City hereunder shall terminate upon payment in full of the principal of and rnteiest on the Bonds and all amounts due f7om the Authority to the County under the County CLA, or upon the making of a loan or loans to the Authority hereunder in the aggregate amount of $2,000,000 Section 4 10 Execution in Coroner} arts This Agreement may be executed in counterparts ORAL AGREEMENTS OR ORAL COMMITMENTS TO LEND MONEY, EXTEND CREDIT, OR FORBEAR FROM ENFORCING REPAYMENT OF A DEBT ARE NOT ENFORCEABLE UNDER WASHINGTON LAW -7- 50408 112 5 I IN WITNESS WHEREOF, the City, the Authoitty and the County have caused this Agreement to be executed in then respective naives by their duly authorized officers, and have caused this Agreement to be dated as of date set forth on page I hereof CITY OF BRF RTON GTON By Name _ Z YJ-r Title -- ICITSAP COUNTY, WASHINGTON By Title Chair, Board of County Commissioners KITSAP COUNTY CONSOLIDATED HOUSING AUTHORITY By Executive Diiectoi 50�981I2 OS - IN WITNESS WHEREOF, the City, the Authority and the County have caused this Agreement to be executed in then respective names by thei► duly authorized officers, and have caused this Agreement to be dated as of date set forth on page I hereof CITY OF BREMERTON, WASHINGTON By Name Title, KITSAP COUNT , W HINGTON By' Chris Endresen, Chau, Board of County Commissioners Approved as to Form B Deputy Prosecuting Attorney, Kitsap County, Washington KITSAP COUNTY CONSOLIDATED HOUSING AUTHORITY By L%b� ' " '�\ a e Director -8- m��au� us f EXHIBIT A County Contingent Loan Agreement (See Transcr ipt, Tab No 7) 50495112 5 EXHIBIT B Reimbursement Agicement (See Transcl ipt, Tab No 13) I 504981125 r • Fy 1 °' 1 ��. `�.. ;wl�L .r •.. Y: R.' "r' h �. - ..q • •✓. %r: c+ . T yr A .. Cwt"' - .. - _ . �M t '?f• r• -� 7` '.r :'�•.�1.. �, i .Yr {+"'4 .tom` � ':�, ' ~���e��„��� ., �--• i Bremert Response to Request for Proposal (RFP) M N City Of May., 2011 Im imp Seattle, WA • . y ourpar ki n g aut m 1. Cover Letter i n A Ml ®� March 13, 2011 CITY OF BREMERTON 345 6 Street Suite 600 Bremerton, WA 98337 Attention: Finance Department Dear Sir /Madam Re: Reouest for Downtown Parkin Enforcement Services Thank you for the opportunity to present our bid for management of the City of Bremerton's Parking Management Services Attached for your review is a description of our business and operating plans, along with details of Impark US's background, capabilities, and our personnel We feel we can offer several distinct advantages over other bidders An existing and experienced local presence — Impark has been in the parking management business in WA since 1999 We have 159 local staff as well as the necessary infrastructure to handle an account of this size Stability and backing of North America's 3rd largest parking management company — With 49 years in business, 2000 facilities under our management, and revenues of over $500 million, you can count on us to deliver on our service commitments Integrity & Innovation — In a business that involves a high degree of public interaction, it is absolutely critical that you can trust the company providing your management services to maintain and enhance the image of your city Impark's customer service capabilities lead the industry and our innovative approach to applying technology provides a distinctive advantage for our clients Specialized knowledge of municipal parking needs — Multiple cities such as the City of San Francisco and the City of Seattle in the US and Cogwtlam, and New Westminster in Canada, already rely on Impark to handle their on- street /off- street parking portfolio as well as the issuing of and follow -up on Bylaw Notices We therefore have the systems and support mechanisms in place to accommodate any of Bellevue's requirements Establishing strong links to the community — As a company we believe strongly in being active participants in a wide range of community service initiatives Rather than be a faceless organization, our goal is to be a respected and even Impark 1 Mal well -liked member of the community - -m short, a company that our staff can be ® proud to work for We combine all this with a strong focus on customer service and a proven ability to manage a highly efficient operation Altogether we are confident we can provide the City and with an unbeatable value We are available at any time to provide any additional information you may require Yours sincerely, m NUN Datryhlk 18 Haro Delos Reyes It,�MW 1lowUS Malpper ®' 17 M&AVk&&106 ®D kipwk Suft WA 98101 1700 Sevem &- Sw.a 105 S9ame M © rot (2061381 1789 0 01 _ Far (206)3811862 ® re 1138117890x125 C47t (M)3910720 Fax 120013819288 Enot eU AdcCOnp LCOM r 6QaltsfflVnZ*aW o ,oropm6+ .marc.7 wa Mn'..,�sur1 +e ® McKenzie 0 W esos SeNtl Im" Lu%w Selor Opemmrs A1af1W 11 Impark [MPG* 17005nwlih Ab Su1a 106 tTOOSerentlf Ala $uPa 106 � Sumk 4bt5BtOt Sea019.098101 B U 1425145101181 D Tpf r , (2O60811789n1 15 Ft (425) 454 OM Fit ([716 )3819288 C40 !206}6184163 CO (2105109289 f f^ a r! sK k enaePa rVrUOM E+ agbteyaau4'urpark wm — r r�.nx,p mgr nnry irnpark 2 �o Bid Pr®p®sak o pant � 3 � � �Y;iS � Y 2� ri 1 �i � � b`�t^ r•7 a;c "r '2 N a_ 3 f {L �° Sg y 4�0 s � 0 � �� 3'�� ��a �' �, A '��3a ° •�'!�y'3a��rro�Q�;q���•' O �@rF ��C2 ' 4 �' , An �`" a • �,"��� � •�te�� `�a� .-9 s���� Q ,�� M� �, � °�"S,�F�'i'a?1" � t�vYp:� #tik�s�,8�� �`R.�' P' '� ti M a y'Y u'8 �' hN t^ �4,yar°�� �" '✓ 1��6T �,y K�'� d! � + �`T w J . t a w� Q� •� i • P ropo sals Bid Proposal A — Parking Garages Monthly Fee payable by City to Operator for Operator Installation, repair and maintenance of nineteen (19) Electronic Pay Stations on a five (5) year contract Electronic Pay Stations shall have debit /credit card, real time authorization, coin, and bill capabilities and shall meet at a minimum the criteria in Attachment A of the RFP Said equipment shall be repaired and maintained at a standard of not less than set forth in Attachment B of the RFP Monthly Fee: $313.83 (Base Price) $323.17 (Base + Bill) $331.39 (Base + Solar) $340.73 (Base + Bill + Solar) Parking Garages/Three 1 Conference Center at 1st & Washington (4 stations on second and third floor levels) 2 Washington Avenue Garage (between Fourth & Fifth Streets) (5 stations on levels 1 through 2 and 3) 3 Park Avenue Plaza (9 stations on four (4) levels) Proposed Electronic Pay Stations Manufacturer & Model Digital Payment Technologies (DPT) — Luke Meter (See Specification Attachments) 4 Special Events The operator will be required to provide supplemental parking attendants (one per floor, 2 attendants) as needed and determined by the City for larger functions at the parking facilities It is currently estimated that there will be 20t such events annually Normally, the attendants will be required for one hour before and until one hour after the scheduled start time for the event Additional attendants as needed and requested at the following hourly rate per attendant Hourly Rate per Attendant: $14.50 5 Reimbursement rate, monthly, if City terminates any or all Electronic Pay Stations at any time between year 1 and end of year 5 Termination may be made by the City on 60 day advanced notice impark 3 ®� Monthly Reimbursement Rate per Pay Station: $272.63 (Base) $281.97 (Base +Bill) - - - -- $290.19 (Base + Solar) $299.53 (Base + Bill + Solar) 6 The Operator shall transfer title to the City free and clear to the Pay Stations at the end of year five or earlier termination date, if reimbursement has been paid by City Bid Proposal B — On Street / Off Street Surface Parking Monthly rate payable by the City to Operator for installation, repair and maintenance of currently estimated 32 electronic pay stations in the following Zones on a five (5) year contract. Electronic pay stations shall have debit /credit card, real time authorization and bill capabilities and shall meet at a minimum the criteria set forth in attachment A of the RFP Said equipment shall be repaired and maintained at a standard not less than set forth, in Attachment B of the RFP Monthly Rate per Electronic Pay Station: $313.83 (Base Price) 1 Washington Avenue First to Sixth Streets • 2 Stations 2 Pacific Avenue Burwell to Sixth Streets • 6 Stations 3 Park Avenue Fourth to Sixth Streets • 4 Stations 4 Second Street Pacific to Washington Avenue • 2 Stations 5 Burwell Street Pacific to Washington Avenue • 2 Stations 6 Fourth Street Warren to Washington Avenue • 6 Stations 7 Fifth Street. Park to Washington Avenue • 4 Stations 8 Park Avenue SW of Fourth Street, surface parking lot • 1 Station 9 200 block Warren Avenue • 1 Station 10 100 block Chester Avenue • 1 Station 11 Chester Alley • 1 Station 12 300 block Veneta Avenue • 1 Station 13 1500 -1600 Building 4th Street • 1 Station impark 4 Operator agrees that the exact number of zones and electronic pay stations will be determined by the City after bid and before signing contract with the numbers in Monthly reimbursement rate if City terminated on street /off street surface electronic pay stations at any time between end of year 1 and end of year 5 Monthly Reimbursement Rate per Pay Station: $272.63 (Base) $281.97 (Base +Bill) $290.19 (Base + Solar) $299.53 (Base + Bill + Solar) The operator shall transfer title free and clear to the City, to the electronic pay stations at the end of year 5 or earlier termination if reimbursement has been paid by the, City Note Proposed Electronic Pay Station Manufacturer and Model Digital Payment Technologies (DPT) Luke II Meter (Subject to Board Approval based on final quantity order) Bid Proposal C — Parking Enforcement & Monitoring Monitoring and ticketing in the Option A parking garages and Option B zones with not less than the following frequencies: $12,842 1. Three parking garages, on street and surface lot Electronic Pay Stations monitoring: • WEEK DAYS Three times daily with morning checks between 8 00 AM —11 00 AM, afternoon checks between 1100 AM and 4 00 PM and evening checks between 400 PM -900 PM • WEEK ENDS Not less than twice daily, day time between 10 00 AM — 3 00 PM and evenings between 4 00 PM — 9 00 PM • ADDITIONAL CHECKS Park Avenue Plaza One additional check each day Friday, Saturday, Sunday between 5 00 PM —10 00 PM • RANDOM CHECKS Operator will provide the City with a monthly schedule setting forth random checks at times other than the above agreed and scheduled time The random check times will substitute for an equal number of scheduled check times The City may, at its sole discretion, modify or reject any random check schedule Monthly Fee for Monitoring and Ticketing in Option A Parking Garages and Option B Parking Zones: $12,842 2. Office: • The operator will be required, as part of the rate proposal under III.0 to maintain an office in the City of Bremerton five days a week, open not less than 7 hours a day The specific days and hours to be negotiated The City will provide at City cost, in the Harborside area, space of 600± sq ft, including garbage service Operator impark 5 ®� will be responsible for electricity, water (if any), phone, business license and all ® other costs • The city will also provide space for storing of up to 3 motor carts • Operator shall maintain local phone number and e-mail address for receipt of public requests comments and complaints that will be monitored daily, except Sundays 3. The operator shall be required to separate personnel so that no individual has responsibility or access for enforcement, repair and /or revenue collection from pay stations Bid Proposal D — Residential & Garage Permit Parking Residential and Washington Avenue /5th Street Parking Garage Permit Parking. • Residential and Washington Avenue /5th Street Parking Garage (with 2 floors) Permits, under proposal, would be issued by Operator at office during normal business hours • Proposer would issue residential parking permits as outlined in the Bremerton Municipal Code Title 1010 and pursuant to City contracts or the Washington Avenue /Sth Street parking garage • Proposer shall assume responsibility for updating and maintaining the Residential Parking Permit Program database and the Washington Avenue and the Sth Street Permits • Permits are currently issued for four (4) residential Parking Permit Areas and one (NW, NE, SW, SE) "Permit Only" zone • Monitor twice daily not less than 3 days per week, excluding Saturday and Sunday at approved random times Monthly Rate: $100 Minimum or $2.00 per permit Bid Proposal E — City Restricted Parking City Restricted Parking Monitoring and ticketing of general city areas for parking enforcement Complaint basis only response City will on monthly basis, establish hourly limitations and requirements as determined by City Finance Director or assignee For proposal purposes estimate 20 hours monthly Hourly Rate: $14.50 impark 6 3. Corporate Profile impark Parking Enforcement City of Bremerton Mav 2011 ® � ! 3. Corporate Pro Imperial Parking (Impark) is one of the three largest parking management companies in North America Impark operates more than 2,000 parking facilities with 450,000 parking spaces Having undergone a strategic plan of expansion in the United States over the past few years, Impark now operates in 34 separate North American cities Setting the Standard Since 1962 An enterprise that began with a single surface parking lot has since become one of North America's leading parking management firms, with 3,700 employees, gross receipts i in excess of over $400 million and operations throughout North America As a fully integrated company, we have the operational experience and multidisciplinary capabilities to take any project from planning to completion Early Expansion The simple concept of paying attention to service, combined with a strong entrepreneurial drive, led to steady growth after the company's inception in 1962 By 1980, "Impark" dominated the Vancouver market and had established the depth of staff and resources to expand east Operations commenced in Edmonton in 1981 and in Calgary in 1983 As in Vancouver, both customers and landlords in these cities recognized the value of what Impark had to offer, and what started as single -lot operations in these cities, now comprises over 300 contracts The 1980s Impark proved its capabilities through the latter half of the 1980s as the parking supplier /manager to several new sports- and entertainment- related stadiums (Rogers Centre in Toronto, Scotiabank Saddledome in Calgary, and BC Place in Vancouver) 1989 saw our first move into management services within the U S with the acquisition of a single account in Minneapolis The 1990s & Onward Growth continued at a rapid pace through the 1990s with -- branch offices established in all of Canada's mayor cities and the acquisition of Canada's largest parking company, CitiPark, in 1995 This move, along with steady growth in new accounts, established Impark as the largest parking management firm in Canada, with over 75% of the market's commercial business International business was pursued as well, with operations established and later sold Impark 7 ®' in Taipei, Taiwan, and Hong Kong ® Bold Start to the 21st Centu A new era in Impark's history came on March 28, 2000 when the company was listed as a public company on the American Stock Exchange (AMEX IPK) The financial restructuring that accompanied this move saw the retirement of all long -term debt and the creation of, a significant capital reserve to fund future acquisitions This move reinforced an already strong foundation established over the last four decades This, and the addition of a variety of personnel with strong experience in the U S market, meant that Impark could effect a plan to become a much larger North American presence Expansion in the U S has since come at a rapid pace, including mayor projects such as an agreement with the San Francisco Giants to develop and manage 4,900 parking spaces surrounding the new Pacific Bell Stadium (now AT &T Park), Miller Park in Milwaukee, and Turner Field in Atlanta The purchase of DLC Parking and Transportation in 2001 gave Impark a significant presence in the Northeastern U S, and a significant shuttle operation, and expansion into new markets over the last five years has seen Impark firmly established as a truly North American leader in the industry with almost half of gross receipts now derived from U S operations In May 2004, Imperial Parking Corporation was acquired by Imperial Parking Management, LLC, an affiliate of The Gates Group, LLC, a private equity firm based in Cleveland, Ohio ( "Gates ") As a result of the merger, Impark has become a wholly -owned subsidiary of Imperial Parking Management LLC This transaction meant that Impark was able to, once again, become a privately held company A restructuring of the company in 2006 further enhanced Impark's financial position with owner partners now including international investment and advisory firm Babcock & Brown as well as The Gates Group, LLC Additional Information about Impark and its business services is available online at www impark.com Full Service Parking Management Impark is experienced in all aspects of parking management, with a wealth of expertise and extensive resources including the following • A four - person legal team working to provide the best advice to the branches on all legal matters • An internal Risk Management Department that Daises directly with our broker and handles claims and preventative risk management issues • An Audit Department that reports to the board of directors • A Human Resources department that is committed to providing quality support services, such as, training, succession planning, employee relations, that align each individual's career potential with Impark's strategic plan and values im r- , 8 �� • A marketing department that develops marketing and promotional material meeting the needs of individual facilities • A Technical Services Department that analyses the automated revenue control requirements of a facility and will write an RFP and evaluate responses on behalf of client properties • The ability to offer consulting on parking generation modeling, proforma costing of new parking structures, traffic management consulting, etc • The ability to provide capital to fund equipment purchases and other improvements to parking facilities • An in -house signage and graphics company that specializes in garage signage and way finding • A Stadium and Arena division that provides expert advice on all event related parking operations We offer a depth of resources that ensures the successful operation of all facilities under our management, and the ability to offer clients industry- leading initiatives that sets Impark ahead of the competition Business Philosophy Impark has a culture built around its Mission Statement, Vision Statement & Core Values All sectors of the organization understand the importance of developing a true partnership relationship with clients, and delivering on the promise of exceptional service Impark has a history of technology 'firsts' in the industry in North America, and has a commitment to ever improving technology offerings Mission Statement To achieve our vision by partnering with our employees and suppliers to provide customers and clients exceptional service through innovation Vision Statement To be the most successful and trusted parking management company in North America, the 'Gold Standard' against which others are measured Impark's Core Values Impark's core values are part of day -to -day life for the employees Communication around key initiatives emphasizes the link to the values, and management employees' annual performance appraisals align current behaviors directly against the company's core values • integrity — Operating always with good business ethics, treating our customers, clients, each other, and the environment with respect, being honest with and trusted by all our stakeholders impark 9 ❑D G Innovation – Approaching parking and transportation solutions in a forward- thinking manner and fostering in each other an entrepreneurial spirit • Expertise – Promoting high standards of proficiency and knowledge Ensuring we are well informed and able to apply a hands -on approach to providing solutions in an effective and efficient manner • People – Demonstrating caring and compassion in our interaction with others, respecting and promoting the value of a diverse workforce and an inclusionary attitude • Commitment – Fulfilling our promise to be responsible and accountable through a diligent and pro - active work ethic, and achieving the highest standards in everything we do • Teamwork – Employing the best of each others' talents, through a collaborative approach to achieving optimum solutions • Results – Applying a focused determination allowing us to exceed our expectations The Impark Signature Operation It is easy to spot an Impark managed parking facility in a mayor downtown budding There are a number of key philosophies and management tools that set Impark parking aside from the competition Building Management 'Partner' Philosophy - Impark believes that the garage in a building represents an opportunity for tenants'to experience the best in service at the beginning and the end of each work day As such, the Impark philosophy accepts that the highest degree of success will come from the integration of the management of the garage into the total budding management team The working relationship between the property manager and the parking manager is paramount, and regular and detailed communication is key The parking manager reflects in the garage operation the same service standards held by the building manager, who has confidence 'in the positive impression the garage will leave on the tenants and visitors to the budding Impark Parking Attendants Impark achieves a high retention of its cashiers and attendants, a direct result of a 'valued employee' approach to staff management Each employee receives detailed training and is encouraged to feel a r � critical part of the success of the project at which they are assigned The parking attendant often becomes a very visible ambassador for a — major budding, and Impark staff are treated with respect, and encouraged to foster a strong association with the budding, its tenants and the Impark team' ompark 10 Focus on technology Impark seeks out technology solutions to the parking problems it encounters and as a result, provides the customers of the garages under its management with innovative and convenient amenities Examples of such amenities areas follows Wireless Parking — As the first company in North America to offer 'pay -by- phone' "" 1 S-100 b u parking, Impark provided its customers with a new way to pay that SA a* did not involve interaction with a meter or a cashier Impark Wireless has revolutionized the way parking transacts on M 3 unattended facilities, and the 'cashless' revenue control advantages r and customer convenience are currently being carried into the traditional, service oriented cashiered environment Easy Payment Systems Impark makes it so easy and convenient for customers to pay for both monthly and transient parking through the use of available technology This ensures maximum revenue, negligible accounts receivable, and increased security over cash transactions Facility Presentation — Brighter Cleaner Image Impark garages are spotless, and a weekly inspection with one of the building management team is encouraged `ti i Although the Impark team develops a maintenance schedule and program upon - taking over a new facility, and L - - incorporates this into the Standard -- Operating Procedures manual written for the facility, the key to a clean facility is a parking manager that tours through all areas of the garage on a constant basis Impark Motorist Assist Program Impark operates a motorist assist program that can be tailored to suit an individual Need help building or portfolio This service provides emergency response to Impark customers % � ef � ow needing help m an Impark lot The program is designed to represent a 'friendly face' of parking services, and is ' branded the 'Parker Pete' Program The program is supported by promotional material that makes the tenants and customers in a facility aware of the services available impark �s ®� Impark's "On the Spot" Program ® Impark's growth and success is a result of providing first class service in all aspects of parking management Our continued growth is reliant on having courteous, friendly staff members that display a positive attitude and are committed to providing top quality service to all of our clients and customers When these guidelines are exhibited in the operations environment by an employee, the employee is put "On the SPOT" by his or her manager, the employee is acknowledged for his or her hard work and may be eligible for Impark incentive prizes The On the SPOT Service training program provides the guidelines for successfully delivering Imparks level of service These seminars are given initially to introduce employees to these practices, and may be repeated in alternative formats going forward to reinforce these service practices Impark's mission statement and core values outline Imparks key corporate principles for the organization These are incorporated throughout the workbook to show how delivering On the SPOT Service positively impacts our ability to live up to Imparks company values Please refer to the Customer Service Philosophy section of this proposal for additional program highlights Affiliated or Related Operating Companies Parent Company Imperial Parking Corporation Affiliates /Subsidiaries: Impark, through its operating companies, Imperial Parking Canada Corporation and Imperial Parking (U S) Inc, provides parking management services, via a number of wholly owned Affiliates and subsidiaries Some operate as independent entities in particular markets, while others provide specialized services and support in meeting overall needs of clients and customers throughout the Impark network Advanced Parking Systems (Advanced Parking fl D Y R M C E D P fl fl H I H 6 Systems, ltd.) -Known in the industry as one of the best examples of a "boutique" parking SYSTEMS LTD company, offering personalized, highly attentive service to a small group of clients Since 1985 Advanced has had a policy of managing each parking space to satisfy customer demands for service and client /owner needs for revenue Attention to detail and high -end service are hallmarks of Advanced's operating philosophy Visit www advancedparking com for more details CitiSign — A full service signage design and production company, with branches in Vancouver and Toronto Signage for parking structures is a specialized field our design experts at CitiSign can provide imaginative and Citi Sign impark 12 attractive sign packages that keep traffic moving and ensure that customers can find their way to their destination Gtisign also produces signs for non - parking related uses Whether it's temporary signage for an event, or backlit signage for a permanent installation, CitiSign can deliver Cruisepark — Cruisepark, an affiliate company of Impark since April 2006, is Vancouver's leading cruise ship passenger parking facility — serving��. both Canada Place and Ballantyne Pier Terminals ° Annually, we serve over 100,000 parking passengers who come from around the globe Cruisepark is a fully functional facility inclusive of transportation to and from your cruise ship terminal DLC Parking & Transportation - formed in 1978, grew to become N DLC the preeminent provider of parking and shuttle services to , Paddng & healthcare and university campus operations in the Philadelphia Transportation and southern New Jersey In 2000, DLC was acquired by impark as '°'b 1 Sr"" the cornerstone of its North East U S expansion Over this time, DLC offices have become the Impark U S headquarters - spearheading our growth of commercial parking and specialized shuttle and transportation services DLC has continued to grow under the Impark banner and has been selected for key parking operations contracts such as the Consolidated Car Rental shuttle bus operation at Baltimore Washington International Airport Meridian Valet is an operating division of impark — supplying valet , services for distinctive clientele in the hotel, restaurants and special events trade We recognized that there was an unfilled MeridiAh -Va let niche for a very different type of valet service — one that provides first -rate staff for specific clients and their customers, who were not dust a contracted service provider, but an actual part of the clients' service team Our experience at prestigious locations taught us that valet services need to fit the demands of the client and the environment That's why we apply a client - specific solution — whether a hotel, restaurant or other special event Visit www mendianvalet com for more details Metro Parking (Metro Parking ltd.) — Operating since 1951 and Metro with over 50 years in the Vancouver metropolitan area, our parking reputation has been built on our attention to detail, hands on 1 0 management, and our ability to treat each location as a unique business Each and every lot that we manage benefits from every employee taking an ownership role in their participation in parking lot management, providing a quick, detailed response to operational issues and our focus never waivers from revenue maximization Visit www metroparkmg ca for more details City Collection Company Limited - Established in 1984, City Collection provides specialized technology for the issuing, administering, and collection of parking violations and bylaw notices /infractions They provide services to governments, public institutions, and private property management groups City Collection impark 13 4. Experience and Qualifications impark Parking Enforce m*ent City of Bremerton Mav 2011 ®� Ex 8 � Qualifications As one of the largest parking management companies in North America, Impark operates more than 2,000 parking facilities with 450,000 managed spaces and 3,700 employees We have developed the ability to manage any parking facility in an exceptional fashion Our extensive base of customers benefit from the expertise we have developed through a strong office that is able to exceed the responsibilities of managing our parking facilities Our expertise and abilities 1 Strong Employee Base — Impark has developed a large _ local employee base in the greater Seattle area, r consisting of over 175 local employees and managers s that all participate in standardized training and w a orientation programs 2 Human Resource Standards and Metrics — Impark has developed a strong human resource program under the leadership of Coleen Neise Coleen and her team have been integral in the development of specialized HR training programs and measurement systems that ensure that each employee at Imperial Parking has what they need to make your facility successful 3 Monthly Parking Administration — Our monthly parking , =° system allows for on -line applications and an automated ; system of invoice reconciliation & invoice issuance Monthly parking can be prorated as parkers begin their s service with your facility to make it as convenient as s possible to begin parking at any time Every month a reconciliation of your access system or issued monthly permits is completed and provided as part of your monthly reporting package 4 Transient Revenue Collection — Our method of transient revenue collection leads the industry in the number of options that we provide our customers for payment Impark wireless cellular telephone technology also provides that ability for customers to register their license plate number and pay by phone allowing the customer to receive a text message asking them if they want to extend their parking when their time is running out Validations may also be issued through this wireless system 5 Facility Management and Operations — The success of our company is reflective of how we manage our facilities and the high standards that we hold for cleanliness and detailed management Our operating standards have led us to be selected by some of the most prominent building owners in the Puget Sound area The detailed management of our facilities is reviewed internally twice annually Once by our local staff in a self- assessment and again by our local auditors to ensure that any standards that are not being closely met are documented and addressed by a set date impark 14 ®' 6 Cost Containment - The mayor services of all of our facilities are tendered to ensure that the most competitive rates are available to The Summit Impark's recommendations for facility improvements are always geared toward improving customer service levels for all parkers while providing a very cost effective operating solution Impark will utilize our local offices and customer service team to support the location allowing our managerial staff to focus on operational activities making the facility more attractive to existing parkers and to those who are considering the facility for their next stay 7 Environmental Stewardship and Innovation — Impark has been the e� industry leader providing automated parking solutions in North , America Our company initiated the implementation of credit card use in electronic parking vending machines approximately 20 years ago The innovative use of modern electronic meters in parking Impark garages assists in reducing emissions as well as wait times for`°"° parkers as they exit the facility 8 Marketing and Innovation — Impark has transformed many locations to automated facilities and is one of the only 4 5 parking management companies with the expertise and experience to manage facilities in this manner Our cost effective management of those properties also allows for expanded use during the evenings and weekends 9 Accounting — Our accounting team has developed an industry leading method of reporting to our clients that is unrivaled in our industry The detailed reports and the advances in technology have provided our clients with the ability to receive reports as they occur or see the revenue as it is collected through the machines at the locations The detail provided in our expense summaries are dust as impressive making the verification of expenses an easy and simple process 10 Auditing — Impark's Seattle audit team has 5 individuals in addition to our operational, staff that dedicate time towards auditing your parking facility The team is led, by Scott Mathews who reports through his chain of command to the Office of the Chairman The separation from operations allows for independent evaluations and better operating facilities Scott and his team are also responsible for coordinating our third party shopping program and for reviewing the monthly parking access audits of each facility 11 Local Expertise and Customer Confidence — Our client list includes some of the most noteworthy in the region as well as government /public institutions such as the City of Seattle We have grown to manage such properties through our commitment to customer satisfaction and pride in our operations and have the City of Seattle abilities to exceed the City of Bremerton's expectations as we have with our existing client base Impark 15 Facility Management Experience ® Impark has been in business for over 48 years with operations in many major cities throughout the United States and Canada Impark operates all types of parking facilities in its total portfolio of more than 2,000 locations including more than 35 surface locations with over 2000 managed stalls Those facilities include 'Class A' office towers, hospitals, healthcare facilities, educational facilities, government facilities, and stadium and event operations in each case, the goals and objectives of the client's operations are considered first and then an operational plan is placed into effect to ensure the proper results are achieved We have provided local examples and references of the type of service situation described above City Of Seattle Seattle Municipal Tower Impark began servicing both City of Seattle locations on January 1, 2008 a with two on -site garage managers Impark works closely with the City to recommend new and innovative ideas to improve customer satisfaction and over -all efficiencies Below are descriptions of each location At 62 stories, SMT is the second tallest building in Seattle The Garage has 12 levels of below and above ground parking with 644 stalls Hours of Operation are 6 00 am to 10 00 pm Monday through Friday The facility is staffed with full -time attendants during the week It serves City of Seattle employees including, Seattle City Light, Seattle Public Health Services and the general public 24 hour access is available for monthly parkers with an RFID access card Impark currently bills and handles all 461 monthly parkers for SMT Impark additionally bills and handles monthly member parking accounts for one of SMT's largest tenants All -Star Fitness Impark provides basic janitorial services including sweeping and cleaning of the facility Impark oversees the process of administrating validated parking through Pre -Paid stamps and month -end billing SeaPark Garage Impark manages the SeaPark garage which is a 7-level free standing parking garage owned by the City of Seattle It serves City of Seattle employees including the Seattle Police r Department, Seattle City Light and the general public The facility has 702 parking stalls and is fully staffed from 6 00 am u to 10 00 pm Monday through Friday 24 hour access is available ° for monthly parkers with an RFID access card Impark currently bills and handles all 466 monthly parkers for SeaPark Impark also provides basic janitorial services including sweeping and cleaning of the facility in addition to elevator maintenance and lighting Impark oversees the process of administrating validated parking through Pre- Paid stamps impark 16 One Convention Place ® One Convention Place is a Class A office budding located in the heart of Seattle's commercial core and next to the Washington State Convention & Trade Center Its unparalleled freeway /transit access makes this secure underground parking g p g garage a great location The 233 stall attended facility is open 7 days a week to monthly and transient parkers Hours of Operation are 6 00 am to 12 00 ' am Monday through Sunday Since opening this p location Impark has implemented Short -term parking space which has created additional revenue and better turnover for the garage These Short- Term stalls are controlled by a meter and patrolled daily by our patrol department Impark designed and installed 2 over -sized location signs that have improved exposure and the overall look of the garage Impark also provides janitorial services of cleaning and sweeping for the facility Doubletree Hilton Hotel Seattle Airport The Doubletree is one of the largest hotels in Washington State with over 908 parking stalls Impark manages daily, monthly, and special event - parking in addition to Valet Parking for Hotel guests and off airport parking This 24 hour facility employs both on -site Parking attendants and Valet '# attendants Monday through Sunday including holidays Due to the frequency of events at the Hotel, Impark prepares 13 day forward estimates of traffic volumes and provides operational plans for valet, shuttle services, and the use of technology to maximize the space on site for upcoming events This strategic planning allows Impark and Doubletree maximum efficiency on event days For any unforeseen events, Impark's on -site management team is available to assist at a moment's notice Impark recently issued a competitive RFP for equipment purchase exceeding $400,000 Impark has managed this location for the last 9 years (2002) Local Parking Enforcement Experience Impark manages over 60 locations in the Puget Sound area that consist of garage operations, surface locations and mixed used facilities Our dedicated Meter, Patrol and Maintenance departments are well equipped to provide the City of Bremerton with the necessary support and expertise in parking lot enforcement, revenue controls, and innovative marketing strategies Impark was the first parking operator in Seattle to standardize and integrate the use of digital photo capture for every violation notice we issue Our patrollers are equipped with a digital camera that is used to document the infraction and can be made available to the City as proof of validity for each violation notice issued Dmpark 17 City Of san Francisco, CA Civic Center Garage w o - 890 -space Civic Center Garage serving City employees, other local business tenants, transient & monthly parkers Contact r Nita Rabe -Uyeno Parking Manager P 415 7015220 Operated by Impark since October 2004 for the City of San Francisco Performing Art's garage 680 spaces Contact Nita Rabe -Uyeno Parking Manager P 415 7015220 City Of Coquitlam, BC 3,000 on- street and off - street stalls within Town Centre including Aquatic Centre, Cultural Centre, and sports fields Operated since 1998 Off - street metered (pay -by- stall), on- street metered, and on- street permit /time restrictions Contact Mark Zabormak Traffic Operations Engineer 3000 Guildford Way Coquitlam, B C, V38 7N2 P 604 933 6265 Operated Since 1998 umpark 18 ®� City Of New Westminster, BC ® Enforcement and monitoring of approx 870 stalls combined, including supply/ servicing of pay station equipment and overall management of sites Contact Mr Ken Ross Manager, Towing and Parking P 604 517 5417 Mr Catalin Dobrescu, P Eng Project Engineer, Engineering Dept P 604 527 4595 Operated Since 1985 1mpwk 19 1D 5. Operating Plan impark Parking Enforcement City of Bremerton Mav 2011 ® � 5 • • ' .1 1 1 • Management Organization Key Management Personnel Ed Danyluk, Regional Manager Western US — As Regional rff, Manager Western US, Ed is responsible for the oversight and development of the operations for the Seattle and San Francisco �r markets Ed's experience in developing new organizations and s ^' r' operating Class A parking facilities has provided Impark with one of the leading operating teams in the market Ed's career with Impark began in 1997 with the management of - Vancouver BC's leading service oriented parking managers "Advanced Parking" which manages many of the Class A buildings in downtown Vancouver Ed's dedicated approach and innovate methodology have been instrumental in Impark's services and delivery to the Seattle market and Ed has continued the expansion of his portfolio encompassing the San Francisco division making significant progress in growth and operations administration there Ed has a bachelor's degree in Economics and Business Administration and is presently a member of NAIOP, BOMA, Downtown Neighborhood District Council, Chair of the Denny Triangle Association, Seattle Hotel Association, and a member of the National Parking Association Harold Delos Reyes, General Manager — As General Manager, Harold is responsible for the oversight of all Seattle locations and n r�` their operations including the implementation of company methodology and the operational measurement of company rl G standards Harold additionally manages the oversight our client reporting, ensuring that the manager's for the City of Bremerton locations have the resources and tools necessary to excel in their management areas d As the previous Audit manager of one of North America's largest operations, Harold brings an added level of detailed management to every facility under his administration Impark's staff and operational members all have clear expectations of their areas of responsibility and all manager's under Harold's direction are required to attend weekly operations meetings to ensure that they are current with the status of weekly plans and upcoming program developments Harold has developed an effective network of local managers, supervisors, and senior staff to ensure that our clients receive an optimum level of service from a management team that draws from superior level of support Harold has also completed the necessary coursework to receive the National Parking Association's CPP designation (Certified Parking Professional) impark 20 ❑� Lot Supervision and Account Management Aklilu Gebreyesus, So—, Operations Manager f, Aklilu is quite simply our Seattle meter expert and is more then qualified to meet the needs and for the City of Bremerton We are confident that his technical abilities and his commitment to ` excellence will enhance the scope of what we deliver to the City Aklilu's broad meter and patrol experience he has developed during his tenure with Impark will greatly contribute to the success of the operating plan we have developed for the City of k� Bremerton His on the ground knowledge of meter's, patrol and ° violation issuance, as well as maintenance and marketing for ` surface and street parking is well suited to deal with any technical or service issues And his knowledge of cash handling and audit will strengthen the needs demanded by this position Aklilu currently administrates all of our surface locations in Seattle that are have meter, patrol and require technical maintenance His management responsibilities necessitate a standard of excellence we pride ourselves on and he consistently is able to meet objectives set forth by Impark and his clients while maintaining the highest levels of customer service standards Aklilu will draw from his current experience and directly apply it to the City of Bremerton with planning, operational efficiency and deployment of processes create a team that is responsive, customer service oriented and well suited to meet the ongoing challenges that are paramount in parking enforcement administration Stephen McKenzie, Senior Operations Manager We are confident that Stephen is amply p p y qualified for the position a r� and possess the attitude, enthusiasm, and standards that are consistent with City of Bremerton's expectations As a Senor Operations Manager, ° Y p g Stephen encompasses the experience he has accumulated in his management of numerous parking facilities including The Summit and Newport Corporate Center In addition to his existing portfolio, Stephen began his Impark career downtown Seattle overseeing locations such as the US Bank Center and Century Square Stephen brings his previous financial industry experience and over 10 years of parking industry experience, and has applied and implemented industry principles to achieve his client's objectives consistently, while maintaining the highest levels of customer service standards His current experience with parking focusing on customer service will provide wealth of knowledge and resources to draw from Stephen will take his experience and directly apply it to the City of Bremerton with daily planning processes to provide a responsiveness to meet the stringent customer services objectives that are necessitated by the city by thoroughly planning all processes with city to ensure that communication becomes the benchmark of our operations 6mpark 21 At /mparles disposal will be our local Managers and their support teams: Teri Morris, Office Manager — As our office manager, Teri overseas the general management of our office staff who regularly coordinate and facilitate the processes between our corporate office and our local operations It is Teri and her team that provides direct support to our managers through our accounts payable, accounts receivable, payroll, and monthly parking systems and other program interfaces Our office staff members take on many of the administrative duties that allow our managers to fully concentrate on their operational areas, maximizing our corporate operational processes by specializing in their functions Our managers are then provided the ability to administrate their locations and more fully meet their client's needs Scott Mathews, loss Prevention Specialist — Scott oversees the Revenue Audit Department of our Seattle operations and is responsible for reporting the results of his findings through our Audit Department to our Corporate Offices Scott works closely with operations to provide them with timely and comprehensive feedback of his findings and the results of his coordinated third party shops of each parking attendant With this internal functionality we have created a more concise benchmark which our managers are able to then target and meet, creating a service delivery system that consistently meets company standards Martha Seifu, Attendant Control Data Entry / HR / Training — works within the same audit office as Scott Mathews and is responsible for entering the data contained in each attendant shift report, checking the accuracy of each submitted statement and providing direct feedback to the location manager on the results of the previous days transactions which are entered in to our Attendant Control system This provides a more comprehensive layer of reporting and greatly increases our manager's ability to train their attendant staff, creating employees that are fully knowledgeable in their scope of responsibility as well as reducing erroneous transaction recordings while additionally promoting audit research if necessary Martha is also responsible for employee orientation and will have direct contact with every employee that is hired to work for Impark She facilitates new hire administration and maintains employee files for recordkeeping Martha assists in the design and implementation of HR initiatives along with being the liaison with Corporate on behalf of employees She supports our managers by recruiting and interviewing candidates when needed Bernadette Stickle, Operations Assistant — Bernadette oversees our customer service department which handles all of the direct calls from clients through our local office Bernadette and her team of CSR's are responsible for ensuring that all of our monthly parkers are initiated smoothly into our monthly parking programs, and that the collections of our monthly billings are carried out with the highest degree of professionalism Under Bernadette's direction our branch has grown to have one of our company's lowest levels of accounts receivable at approximately 1% each month impark 22 Quality Management Program To further our commitment to supporting our client expectations and corporate goals, we provide our employees with opportunities for professional growth, employee recognition, a compensation package that fairly matches rewards with contributions, and clear performance expectations We provide equal employment opportunity to all persons without regard to race, color, religion, sex, age, disability, national origin, or sexual orientation Equal opportunity and equal consideration will be afforded to all applicants and employees in personnel actions, which include recruiting and hiring, selection for training, promotion, transfer, and layoff or termination Our Core Values At Impark, we believe in • Integrity— Operating always with good business ethics, treating our customers, clients and each other with respect, and being honest with and trusted by all our stakeholders • Innovation — Approaching parking and transportation solutions in a forward - thinking manner and fostering in each other an entrepreneurial spirit • Expertise — Promoting high standards of proficiency and knowledge Ensuring we are well informed and able to apply a hands -on approach to providing solutions in an effective and efficient manner • People — Demonstrating caring and compassion in our interaction with others, respecting and promoting the value of a diverse workforce and an inclusionary attitude • Commitment — Fulfilling our promise to be responsible and accountable through a diligent and pro - active work ethic, and achieving the highest standards in everything we do • Teamwork — Employing the best of each others' talents, through a collaborative approach to achieving optimum solutions • Results — Applying a focused determination allowing Lots of Opportunhies us to exceed our expectations ,, Ny1O1 � N , e e Wmm N.nn "13 d Nwth&M*.Wrpe w�w w you emmne..ma.hao.dww +eeamc�.awv e. ..wa.Yeewmmypo.e..,eawn.rtuet� opportun e. ea.uor mpn m NN. r E.. b�9 wamnc Recruiting and Hiring • Kmioe.hyeYle�Y]rt To attain our goal of customer service excellence, we believe it is essential to start at the beginning, with our recruiting and abeam'" hiring practices The employment guidelines, which we will `"•"' apply, are as follows xr ek, m emay.r..ee eaNw a .. b er ywp. mr. p mNww.enem.nmam�ewr.+nw 4.nrabswllmaw.a war F _W yNe.y. wo[w wm w..r . oawmwm ee7 som�rm4.aaYwmwY,e,Nywam.we«w+ea Nrr dR .wY*.& a W w nwa eYmouem Npempkea.nm wm.Ywew. Y.w.9N wo — PM— wM P- wain. �eY UN imebn Ynn r.PP0* b w mY {ei�w rw�.en impa* impar o i l • Job Posting - To enhance the opportunity for our employees' professional growth when a fob opening occurs, qualified Impark employees are considered for all internally posted positions, before external persons are recruited • Impark has partnerships with professional placement organizations such as CampusPoint, and Worksource that provide skilled and qualified candidates • Outside Recruiting - External recruiting of candidates utilizes some or all of the following sources • Websites, such as Monster com, Craig's List, etc • State Employment Agency • Newspapers • Schools — Colleges (Business or Vocational schools, etc) • Local agencies specializing in minority or handicapped referrals and vocational rehabilitation agencies • Employee referrals • Applicant Tracking System (On -line Application) - Impark has a state of the art application tracking system that facilitates managing candidates throughout the recruitment process External applicants may apply to Impark on www imaark com /careers by completing our on -line application through our applicant tracking system Impark's on -line application asks each applicant qualifying questions during the application process The system then ranks candidates based on pre- screen questions allowing us to select the best applicants to participate in the interview process This system also allows us to maintain a constant pool of qualified candidates to fill open positions • Interviews - Human Resources, in partnership with the hiring manager, conducts employment interviews with the qualified applicants who successfully advance through the preliminary screening process Human Resources also ensures that the hiring manager meets with all applicants being seriously considered for the position All interviewers have participated in and successfully completed "The Effective Selection Interview" workshop This training course increases the quality of selection interviews, improves hiring decisions and instructs participants on questions that can and cannot legally be asked • Testing/Assessment - From the selection interviewing process, Human Resources will have each candidate complete a math and customer service test Only applicants with a passing score will be considered for employment • Background Checks and References - Human Resources will conduct background checks using a third parry vendor in adherence to Impark's Background Check Policy These checks include employment verifications, criminal background checks, motor vehicle reports for parking valet attendants, and credit checks for managers and bookkeepers Impark 24 o Job Offer - The branch General Manager will approve ® �� w all lob offers before they are made Human Resources extends the lob offer to the successful candidate The ` offer is specific in terms of pay rate, starting date and time, and other expectations. o Record Keeping - Human Resources ensures personnel records are maintained with accurate information with respect to lob openings, candidates considered, individuals selected and reasons for not selecting others All applications, resumes and test results will be filed and kept for one year in Human Resources Our Training System — The Learning Spot It is Impark's practice to provide thorough and on -going training in order to ensure a highly competent and motivated work force The first step to achieve this goal is to solicit and incorporate our client's training objectives into Impark's training system Impark will then provide the necessary training materials to conduct these sessions, based on their established training system The Learning Spot Housed on their intranet, The Learning Spot system is comprised of the wide scope of lessons that educate various levels of employees on both how to perform their jobs, and develop their professional skills The specially designed training is implemented utilizing the following systematic approach • New Employee Orientation (All Employees) — Aware of the potential anxiety associated with employees starting a new job, Impark's new employee orientation program meets two objectives a) welcome employees to Impark and b) trains employees to practice Impark's policy and procedure The Human Resources and Training Department welcomes new employees with a small gift and a comprehensive overview of the company, its history, scope of services and presence across North America Impark's Trainers discuss and instruct the new employee on all company policies and procedures, inform the new employee of job performance expectations, and criteria for performance appraisals, with a strong emphasis on the need for exceptional customer service and how the employee's job contributes to the overall performance of the organization Included in the orientation are the essential materials the employee needs to be successful from the start his schedule, uniform and contact directory • "On the Job" Training (All Employees) - The Facility Manager or representative of Impark will provide a minimum of three days of on-the-job training Additionally, Impark will provide further training for location employees as necessary • Classroom Training Programs (All Employees) — Impark developed its own system, The Learning Spot, complete with programs, aids and other support tools to continuously refresh employees' on- the -job performance All field employees receive regular training While training involves ensuring that all staff are able to operate equipment and are familiar with Impark's systems and procedures, the majority of training centers around customer service Our Customer Service, On the Spot Service, involves the employees completing an exercise to identify their own Ump -k 25 ❑D set of Customer Service Commitments These commitments are agreed upon by all ® employees and the Training Department documents the commitments These commitments are then incorporated into future refresher training programs and employee reward and recognition efforts This training takes the form of classroom -style presentations that include workbook and skill testing exercises, and also 'take-away' manuals that can be used for future reference Manager Training Impark's manager training program starts with an analysis completed in partnership with our corporate training department, the hiring manager and the new manager Using Impark's Field a Location Self Assessment instrument and feedback regarding the new manager's past work experience, the trainer and manager_` compare current operating practices against Impark's operating policy and procedure guide Based on the completed assessment and the new manager's experience, the trainer and hiring manager create an action plan to ensure those operational items that need to be improved are tracked and completed within a predetermined timeframe With the results of the assessment and a manager interview, the corporate training department assists the hiring manager with designing a tailored manager training program to ensure the manager completes those operational training lessons needed to successfully manage the facility Reporting Impark tracks each field employee's training record and reports quarterly on compliance to ensure that all employees receive the training needed in a timely manner Performance Management System Impark's performance management system is designed to help support the alignment between expectations and performance as well as provide an opportunity to document and manage goals that focus on employee development The performance review form assists hiring managers with evaluating performance using behavioral criteria set for each of the company's values and provides guidance on how to identify and manage goals On -going performance reviews and developmental coaching of all employees is fundamental in our efforts to maintain the satisfaction, competence and overall effectiveness of our employees • Annual Salary Reviews (all employees) - Salary reviews are conducted in conjunction with the annual performance reviews, however, salary increases are not limited to annual reviews Increases are based on overall fob performance, merit, and successful fulfillment of fob requirements • While formal performance and salary reviews are conducted on an annual basis, Impark also provides ongoing coaching and feedback to all employees We believe recognizing and acknowledging good performance, encouraging employees to take � mpark 26 ®� on new challenges, and giving employees feedback on their strengths and developmental needs on a regular basis will develop and increase lob performance, lob satisfaction, and skills that benefit the employee, customer and organization • Incentive Programs - To enhance the motivation and satisfaction of all employees, Impark also offers a number of incentive programs, including • Bonus Plan based on company profitability • On the Spot Employee Recognition Awards • Tuition Reimbursement Plan • Employee Service Awards The Customer Commitments mentioned above are incorporated into specially designed reward and recognition program for field staffs participation Industry Certifications— MD Program and CPP Designation Impark has developed internal training programs that we consider to be the,best in the industry, and in fact, operates eleven separate training programs All management staff is required to undertake Impark's Management Development (MD) program, and requested that it be adopted by the Canadian Parking Association as a parking industry certification standard, similar to the National Parking Association CPP program Impark's training is, however, a proprietary feature that distinguishes it from its competition, and the result of a significant investment of resources, and Impark prefers keeping Management Development program for its exclusive use All managers involved in the parking operations will have the opportunity to undertake Impark's MD program Professional Development Impark offers its employees at all levels a complete program of professional development In total, Impark runs eleven separate training programs for all types of employees, from entry-level through to management development training These include specialist training for particular disciplines such as event parking and bookkeeper instruction Measuring for Success Impark realizes a key component to its ongoing training success is the systematic approach towards measuring for continuous improvement To that end, Impark's Training Department works with the Field Audit team to ensure key objectives are observed and documented during field audits The results of those audits are shared with training with the specific purpose of identifying, developing and executing new or updated training solutions Impark surveys its own employees on the quality of training they receive year to year to identify new training lessons that need to be incorporated into the overall program Impark also surveys clients and customers consistently to gauge the current level of service and identify opportunities for improvement impark 27 Employee integration Program Impark is very aware of the employees' perspective regarding the change management issues that come with the introduction of a new company Given that sensitivity, Impark's overall goal in achieving effective employee integration is to ensure that employees' first impression of Impark reflect our culture and mission to provide each employee a career development opportunity and play an active role in the operation's overall success To execute this company goal, Impark deploys a comprehensive Employee Integration Program customized to meet the unique needs of every client situation Project Plan Preparation The first step of the Employee Integration Program is to partner with our client and discuss the following key points so that Impark meets client expectations right from the start • Client Meeting During the course of the meeting, the following agenda items are discussed • Conduct a needs analysis by region, • Discuss employee retention desires from the client's perspective, o Identify client's training objectives that need to be incorporated into the company's training system, • Other client expectations, and • Integration logistics timeline, meeting spaces, level of client participation during orientation meetings, budget, etc • Impark Internal Preparation Internally, the HR team partners with various corporate functions to prepare the following components of the Orientation Meetings o New Hire and Training Meeting Agenda • Create Training Plan per level of employee with timelines and objectives • Operations and Procurement • Operational Policy and Procedure • Uniforms Program • Pay schedule • Work Schedules • Create and distribute communications • Order welcome gift for new employees • Organize New Hire Orientation materials Impark 28 ®� ■ Company Overview ® ■ Review of Client Expectations ■ Review of Customer Expectations o Identify Employee Committees ■ A key driver to retention is employee engagement Many companies offer the typical suite of employee incentive programs, reward and recognition incentives Impark takes these initiatives a step further by, creating committees that are chaired and managed by local employees The charter of each of these committees to identify opportunities for improvement and create deliverables that will respond to that opportunity We have experienced great success in both improving the quality of the operation, while achieving the reward and recognition objectives on the employee behalf During the preparation, with the assistance of local employees the HR Team identifies the type of committees that will be established at the location in the areas of • Safety • Social (e g, food parties, company picnic, holiday lunch, etc ) • Operations • Customer Service Employee Integration Program Deployment Once the program is built and the communications, materials and logistics are finalized, the HR Team delivers the program and training The typical program contains the following components • New Hire Orientation • Company Overview • Client Introductions • Review of Client Expectations • Review of Customer Expectations • Operational Overview • Uniforms • Policy and Procedure • Uniforms • Pay schedule o Work Schedules impark 29 ■' • Customer Service Training - Classroom Training Deliverable Impark's On the Spot customer service training program This customizable training combines company standards with the unique needs of the location and provides an opportunity for employees to incorporate their own customer service commitments • Manager Training Plan Implementation Deliverable Impark's Learning Spot training program Each manager will receive his own customized training plan that contains timelines, training lessons, methodologies and evaluations to ensure he receives instruction related to all of his fob responsibilities • New Location Operational Assessment HR's Trainer partners with Audit and Operations to conduct a new location operational assessment Utilizing an established form designed specifically to evaluate the components of a toll -booth operation, the three departments work together to complete the assessment and craft an action plan for client presentation The action plan clearly identifies the employee responsible for every item listed, a timeline and a request for approval This assessment is tracked by Impark, with updates provided to the client on an established time schedule (e g, monthly, quarterly, etc ) Post Employee Integration Monitoring Thirty days after the integration program is complete and every quarter there after, the HR Team conducts interviews with the client to ensure that the intended objectives are the program are met • Client Interview From the interview an action plan is created and monitored by Impark's local management team • Metrics Measurements in the areas of turnover, recruitment, and training are established by the client and Impark provides the necessary reports and analysis to track these key metrics • Refresher Training Because customer satisfaction is a key component to the success of every operation, quarterly Impark provides employee refresher training designed to meet the "dust -in- time" training needs of each location Using a combination of timely customer situations, client feedback and company standards, local trainers design and deliver classroom based training for all employees • Mystery Shopping Impark employees from either operations or human resources conduct "Mystery Shopping" trips at the location throughout the year Following a shopper card impark 30 ED created by HR, the employee asks questions of the cashier related to customer service or operational procedure The Impark employee also evaluates the employee's appearance and knowledge of set procedure The cards are combined into a report and given to the local manager for review and follow up For those cashiers who receive exceptional scores on their mystery shop, receive a certificate of accomplishment along with a small gift of appreciation Employee Retention Impark values the importance of employee retention and as a result has several programs to support the employee lifecycle and enhance the overall employee experience To that end, Impark offers several incentive and training programs to provide career development and encourage behaviors that support Impark's core values and service culture One of the incentive programs we have is the "On- The - Spot" reward program We continuously look for employees that are doing a great fob and reward their efforts with a card which they can then redeem for prizes We have learned that as small as a gift may seem to us, it goes a long way in giving our employees the motivation needed to continue with positive behavior These cards describe to the employee what behavior they were recognized for doing right, can be used to buy products from a contract - specific catalog In addition to these "You were placed on- the - spot" cards, we also recognize employees for their years of service based on their anniversary date with Impark ' Finally, the most effective retention tool is a well - organized orientation program complete with all the proper information needed by the employee to be successful This includes a comprehensive review of Imparks' policies and procedures and as well as our Health and Safety guide Each employee is provided with a week on- the -fob orientation consistent of fob shadowing and hands -on training Impark's most recent turnover ratio is 6% This is an excellent ratio considering the positions are predominately entry level Our HR focus has allowed us to maintain our low turnover ratio impark 31 ®' Customer Service Philosophy As the premier North American parking and transportation solutions Company, we take great pride in our commitment to ensuring that customer care is always our number one priority We don't dust service accounts We build relationships And because of our relationships with our customers, we're able to maintain, improve and innovate our products and processes in a manner that directly benefits the owners of buildings we manage At Impark, we operate our business with the shared belief that the better the service we provide you, the better the service you'll be able to provide your tenants our service philosophy not only shapes our customer relationships, but it also guides our product and service development Using our state -of- the -art technology, our electronic payment solutions can help your business grow We want to work closely with you to ensure we do the best fob we can to streamline your operations Impark is a resource on which you can rely So whether you need to improve your parking efficiency or maximize your customer base, we can help And because we know quality people are at the heart of any successful partnership, we've assembled a great customer service team that's dedicated to helping you achieve your business objectives To assist with any concerns or questions that a budding tenant or customer may have is the designated Manager of the facility and our local office staff members Impark understands the unique needs of building tenants and has an experienced team of customer service representatives (CSR) that are available to provide information or assistance throughout the day Each CSR has immediate access to the on -line customer database, allowing them to quickly provide any answers to questions about the caller's account This implies a commitment to immediately resolving a customer concern or question, and the individual who received the call holds responsibility for the concern until it is resolved, or until it is 'taken on' by a senior individual Gust leaving a message regarding the complaint is not enough) E Customer concerns are taken very seriously by Impark employees and are treated as opportunities to resolve issues that we may not otherwise have been made aware of Response Times Telephone calls are taken directly and messages left with this office are returned during the same day if received prior to 3pm Monthly parking requests are typically responded to on the same day and are guaranteed to be completed within a 24 hour period The Manager of the location is also available to respond directly to requests from building tenants or customers of the garage om F 43 32 ❑� Waiting Times ® There are typically no waiting times The customer service office of our local Impark office includes Two Customer Service Representatives and a Customer Service Manager that are available to answer calls and questions from customers between the hours of 8am and 5pm After hours calls are forwarded through Sound Telecom Answering Service and emergency calls are forwarded to the either the evening supervisor or manager on duty for that particular weekday or weekend Client Relations Impark has a unique perspective when it comes to relating to our clients We prefer to establish partnerships which benefit both parties as we work together towards common goals We Strive to Establish Clear Goals and Time Frames 1 Establishing an agreement in which both parties benefit from enhanced performance 2 Establishing an annual budget. 3 Providing timely reporting within established guidelines, 4 Setting expectations for customer service response 5 Ongoing and continued strategizmg with building management to promote a cohesive partnership 6 Building a platform of teamwork with building and onsite vendors to lateralize operations effectiveness using a top -down approach 7 Establishing and maintaining consistent customer satisfaction targets and goals to promote and grow customer endorsement 8 Daily communication from Impark's management team to ensure that we are acting as a natural extension of building management Impark Expertise 1 Providing monthly reporting with detailed results and variance explanations 2 Providing monthly suggestions for facility and revenue improvement 3 Establishing dates for scheduled improvements 4 Reporting the successful completion of projects and improvements 5 Scheduled capital suggestions during the annual budgeting process 6 A continued focus on maximizing revenue and streamlining for cost efficiency 7 Experience the technical aspects of parking equipment functionality and software's 6 mIJCR 33 8 Expertise in area and market competiveness to provide continued suggestions for capture On the SPOT Service Classroom Training Excerpt from the "Impark Customer Service Training Program" A classroom based, interactive module that includes workbook exercises, coaching, and use of various memory aids to provide attendants with a simple and easily remembered process for enhancing customer interactions on a consistent basis On the SPOT Service Impark Customer Service Training Program l,$IJ The Role Customer Service Plays at Impark • Our continued growth is reliant on having courteous staff who deliver On the SPOT Service to all of our clients & customers • You are the first and the W person the customer sees You must make a positive first and last Impression. I • We rery of having repeat customers • The only aspect about our business that sets us apart are our people and the service we provide to our customers k_y; 8 impark 34 ©� Examples from the The Learning Spot Sharepoint site presentation "On the SPOT Service" — ® Impark's Field Staff Customer Service training module Concepts include a Customer's Bill of Rights, workbook exercises, and performance mnemonics linked to the S -P -O -T acronym The Customers Bill of Rights O Proceed to page 13 In your workbook for our next exercise. �g, • AND OUT as a Star l o Choose to have a positive attitude F o Make a positive first impression o Greet each and every customer S P o Focus on the needs of the people you work with including a customers and coworkers *a , 1 PenpteUeinoirstratlng` 't Inteca�om r' aAlveBehrarktor`deanda V�`�t "'`��° PERFORM Above and Beyond Customer Expectations o knowledgeable regarding your location, policies and p ceduraa and your rob responsibilities o t ke a commitment to your role and be proactive whenever 4b .¢ ible �'�+- a„��`r��� MP r ,T , b `k, E�pertLst� Ptoomlliq hip6 Wud2tde alprofieteory ead toaN'edge�; , 6uun� ae ire sell lid 'ad Zug fo apph a halls oa epp h toproodtlagtctaaoasineaetedirea��e 'Aldemaronoer -£ � o iilii ,z tk +Value " °� f"rtk y as z Ihaegt, FelalUopprotaketoherespomfEleeoOfi; hiethrooghEilhjgrtaudp�mac8vewikelhfe ,a 4� echfeefogtheMgherisundaideioe veiylMagweAo ° f r � Dmpark 35 Part of the On the SPOT Service classroom training involves the employees completing an exercise to identify their own set of Customer Service Commitments These commitments are agreed upon by all employees and Human Resources documents the commitments These commitments are then incorporated into future refresher training programs and employee reward and recognition efforts Customer Service Incentive Programs The "On the Spot" Reward and Recognition Program is an incentivizing mechanism, allowing managers to provide instant recognition of employees who • Take a positive or helpful approach on the work site, • Take initiative and does something helpful that he /she was not required to do, or • Demonstrate effective teamwork This program provides managers with an "out -of- the -box" program with complete support material, including posters, manuals, program information handout for employees, and an online Rewards Catalog The concept is simple when a manager observes an employee demonstrating any of the above attributes, he provides the employee with verbal congratulations and a signed "On the Spot" card The employee can in turn redeem these cards for merchandise through the online "company store" In practice, we have found the merchandise is a relatively small component of the program's entire value what is of real importance to the employees is the fact that their efforts have been recognized This attribute generates significant word -of- mouth amongst the employees and in turn contributes to expanded awareness of the program u z •- ice ..... '_' .-... .. ....'. .- ��.. »........� .,... ... !. .. SIP® 'Rtaarard sad Raopatdsa PM graR Ua Iha Spot dntmaoi Service � ry f A<rnrgW,Mee CeM au empbpea. bCe Cr eCtlmd.MErrl WY n.tl.fy P! ortanrc sryr tlubeaM bdeeVW kl. �o�woeM fir rea'On h 6P0T'awsEr ertl AOtogibnR Jrllrar<gbbN TiM yal bml em,bpes {t{ MMCrymb CeC <1C0 Cat 3- a bCif PCRan^sr7rrs s. Wen Vadr 6POT'nriQS esb nuu rlrr CNrs[ro rsaoj.ie al enlpryN Tlb mM anbrar. aned to P¢w saleao0ham vl roaarr GYtloC. � < � Pbrd<sabp. Crt an 6eponaE arar nubylse Pees.a FrsE ft— d. 04 barb W. -ft Th. anrsYSn meerlaWaYb y � em mal csG. stlretlwnbrdyrr MwlPWa P ' In addition to the On the Spot recognition program dust described, Impark's Training department often consults with Operations and develops location specific reward and recognition programs designed to focus on a specific behavior such as attendance, paperwork completion or customer service impark 36 Customer survey & Quality Control Programs r Impark regularly seeks feedback on the operation, cleanliness and other service elements of each of its facilities through issuing surveys in exchange for the chance to win a draw or reward The responses are collected and reviewed in a meeting of all operations staff to ensure that each comment is acted upon Although manual survey cards are frequently used, Impark also makes use of online surveys, using services such as surveymonkey com These surveys are conducted at varying frequencies, depending on the requirements of each facility Examples include 1 Regular feedback — as often as every two months, in order to consistently review customer satisfaction 2 Monitor Transition — customized and timed to occur after Implementation of a new service program or a change to the facility layout has occurred 3 Monitor Service /Facility Changes — establish a baseline satisfaction level or solicit specific feedback about a service element or physical feature that we contemplate changing Impark has used formalized satisfaction measurement programs at facilities such as AT & T Park in San Francisco, to measure fans' opinions regarding service levels and overall perceptions of their experience in the parking areas These surveys were conducted by J D Powers and Involved Interception surveys over a period of eight games Total survey program cost was in excess of $100,000 This survey was Initiated In response to a request from our client (the San Francisco Giants) and therefore the analysis and reports from this survey are confidential Our basic survey program would involve the following elements Methodology Customers arriving at the proposed facility are issued survey cards that can be filled out in- person (with a pre -paid mall -in option) or online Incentives, such as prize draws, are advertised on the card to encourage feedback Curbside Host e at Morton's We re interested N heafup what You tMnk Of YYP s new Curdside post Service And in return we II be happy to buy you a Starbutla coffee please taire a moment to lop ado the i survey site at vnser¢orbsuahodcorn The survey win tam less than 5 minutes As a wry of urn pinion, forSN your hp us your OOinlon, You can "'change We'd hke card at arty of the AiAirport aSarbucks to allow... locatmra tar a tae hot beverage impark 37 Timing Within the sample group there will be sub categories of monthly parking and casual parking customers In order to ensure that response is balanced between these groups, survey cards would be distributed during opportune times, corresponding with peak arrivals of either type of customer To provide the best comparative value, Impark recommends conducting a survey in advance of the transition from the incumbent operator to our service This would establish baseline satisfaction levels to which we could compare subsequent surveys, essentially determining "how are things going now ?" The second survey would then be conducted six months after the transition date, to allow for all operational issues to be dealt with, and would allow us to determine "how have we changed /improved7" We would then conduct a third survey within the same 12 month period, to determine how we had responded to items that were identified as needing change Thereafter we would conduct the survey once per year Cost The cost of implementing a survey is minimal, limited only to the printing of survey cards Online providers, such as Overnightprints com, offer reasonable rates — for example, the basic postcard -sized print material runs the following quantities /prices Qty Price 100 $3995 250 $7995 500 $999s 1000 $11495 2500 $20495 5000 $3249S Survey Impark surveys aim to determine what customers liked or didn't like about their experience at the proposed facility (e g "did signage give you a sense of where you needed to drive within the facdity7 ", "was traffic moving smoothly ? ", etc ), as well as satisfaction levels of their interaction with on -site parking attendants Customer Survey / Satisfaction Response Cards Following are a sampling of customer survey /satisfaction response cards as used at various facilities and as lead -in to implementation of new service initiatives impark 38 lmpwk!: Civic Center Garage Customer Satisfaction Survey 13 64qiffl#r8aVdhW*a 5 How would you rate the following Poor Fair Acceptable Good Exceptional WA Cleanliness of the facility 1 J }i� J J Clanlyd signage J 1) J Attitude of the office staff J J -4 _0 ',-- —l" I I " j Accuracy of J J J ad - n - gare9 6 How would you describe the rates charged? Good Far E)"nsive Value Monthly Parkng Rates How are we dobW impark wants to serve you better Please check the appmpitate �� imps* box by the WmispondkV ca%Wy Monthly EWWW Goad I& Poor WA cap' P 1, 1:1 C1 ❑ ❑ ❑ Aftift of Cashisdatheridant ❑ ❑ ❑ ❑ ❑ impa* Parking C ' ­- o f f ac l illy ❑ ❑ ❑ ❑ ❑ ov" l: of facft ❑ a ❑ ❑ ❑ We are currently reviewing our Monthly ovwo ❑ ❑ ❑ ❑ ❑ Parking billing system, and would be ca"Ind"211 grateful of your assistance Please let us know the payment methods that are Ad*mdftg Lot most convenient to you Psi an — a Mant=d. Yes 11110 Dift TWA Ono Please Indicate your Thank lcu for var Wne aid pa" with Ltd UMAOW preferences through checking 4wo , fil / / , i box next to th the 4 payinentoptions f 14 J. 9 C - j 't k U-51 in , ly bn C To And 1649 O '�E�{��{,,'`�dl!,Y�4 '\ + 4 �6Sk�rni 5 Thank you for your tirrve Please return with your monthly payment or drop Into the mail (No stamp required) impark 39 The following are Images of Impark's customer survey card distributed to customers who have made use of our Parker Pete Vehicle Assistance Program missecam b be corroWW byMdntGen Date Lot ff — _— P Service provided Vehicle license # Are you a monthly contract parkeR U O How rlxs you hear about ° O O ["ark's Call Pete' Program? v For the service you recely" how would you rate Thank you for being an Impark customer OuafitY of response to your call O O We value your business and are pleased to Technician response time O O be able to be able to assist you when you need help. Technuraft appearance O O White Pete is working on solving your auto Ougfity of technical service O O problem, we would be grateful if you could provide us with MB information requested on Technician courtesy Ov O the back of this card We hear from O O customers that the Impark Call Pete motorist p„�g wow of service assist program has real value bud your feedback is Important and w help us � � w O O improve the service Pate helper today Is. was Pete able to fix the problem? 6 O omercomments — ---------- -_.___ May we contact you directly related }� O to your survey response? v impark Name, - -- your parking authonty Telephone. __ -- -- -- --- _ Email Customer Appreciation Days Impark takes the time to recognize the customers on all of our facilities each year We greet monthly and dally customers as they enter the parking area and provide them with complimentary items such as coffee, water, fruit, cookies, and other small gifts Each year, 4 complimentary AAA memberships will be awarded during these events to regular parkers using the garages Customer appreciation days may also be coordinated alongside annual special events such as the Blackberry Festival and Safe Trick or Treat program to encourage visitors to downtown Bremerton or the boardwalk In partnership with the City of Bremerton, special parking promotions can be used In ad campaigns to draw visitors to the area impark 40 ®� Customer Contact ® Customers would be able to reach a live representative during business hours Monday through Friday The representative would be familiar with all of the City on /off- street facilities, and any site - specific policies, rates, validation programs, etc If unable to answer a customer's questions directly, the representative would obtain contact information for the customer and have Impark's assigned account manager contact the customer immediately After -hours inquiries would be routed to a 24 -hour answering service that could contact Impark's on -duty account representative for any emergency call -outs, service requests, or customer information requirements Rapid Communication Capability All of our patrollers will be equipped with new instant communication cell phones This will allow Impark's supervisory personnel, and any designated City of Bremerton representatives to reach the Patrollers immediately, either to request information or advise of any patrol exemptions or special conditions that may apply to a particular lot Similarly, it will permit the Patrollers to contact the appropriate City personnel to advise of any abandoned vehicles, those that are blocking an access point, those that require removal, or to communicate any other noteworthy information If City of Bremerton personnel need to reach a patroller, they will be able to do so either by relaying the message through our primary contact person if you wish, or by contacting the Patroller directly We will provide the City with personnel schedules, or even have on -duty staff check in with an appointed City representative on a regular basis, to ensure that the City is aware of which patroller is on duty on a particular day Additionally each patroller will have GPS tracking as part of their contact devices allowing for real -time route and location assessments Transportation Our transportation choices would place an emphasis on speedy response, with consideration given to public accessibility and environmental sensitivity Patrollers Service staff will utilize a Toyota Prius or Smart Car for the purposes of managing this contract (or equivalent Ultra Low Emission Vehicle (ULEV) The Prius is Impark's vehicle of choice in many of our patrol operations due to our commitment to greener initiatives and emissions responsibility To allow greater accessibility to the public, on /off- street patrollers would work on -foot or on -bike depending on the season impark 41 ■� Parking and Enforcement Fair and Effective Impark is recognized in the parking industry as the leader in parking enforcement What makes us different? We use the most modern electronic monitoring systems available So we can tell quickly what vehicles are complying with parking restrictions, and which are not And when we need to issue a violation notice, electronic verification ensures it is fair, accurate and enforceable A Different Approach Some landlords try to solve abuse of parking stalls with security or towing companies The first is expensive and typically relies on paper tickets (which are at least 259 inaccurate and virtually impossible to follow -up) The second is inconsistent and relies on towing vehicles — a practice that leads to very unhappy customers whenever a mistake is made The better and proven alternative? Impark's electronic monitoring and enforcement service We spent over a year working with various developers and service providers to create a wireless handheld system that has since been adopted by Bylaw Services in major cities such as Toronto and Vancouver Information Age solutions to old parking problems Impark Wireless E -pass and Tenant Monthly Management system using a simple "fill- in -the- blanks" website, authorized vehicles are registered by license number No decals, tags, paper permits, or passes are needed Instead, the Impark Wireless system communicates details of who is authorized to park on -site to our patroller's handheld unit The patroller can then easily tell the difference between authorized legitimate parkers from those abusing the parking privileges Uniforms All staff will be required to wear a clean uniform at all times, consisting of • For patrollers, white shirt and red tie, black dress pants, black shoes • For supervisory staff, shirt and tie with jacket Patrol staff in particular will be prepared to act as "Downtown Ambassadors" by dealing with inquiries for directions from tourists or residents To assist in this role they will carry maps for free distribution, highlighting local amenities, attractions, and locations of City parking lots (A Note Re Uniforms- We are entirely flexible with regard to City input and requirements as to the "branding" of uniforms If desired, we can provide a distinctive uniform that corresponds to the City's uniform specifications, a standard Impark configuration, or an entirely new identity and "look") impark 42 Enforcement Process Impark's view with regard to issuance of violation notices is that while no -one likes receiving violation notices, unattended parking is essentially an honor system, and vast experience has demonstrated that without some form of monitoring and enforcement, customers will simply choose not to pay for their parking Lack of effective enforcement in turn can mean a significant decline in revenues for the landlord , Over twenty years ago Impark therefore developed a fair and effective monitoring and enforcement system utilizing electronic handheld technology At that time, the majority of parking companies were using paper -based systems, which we recognized as slow, inefficient, and open to wide abuse by the issuing patroller Impark has invested in software development and equipment to replace our original system with the most up -to -date wireless handheld issuing system available While other parking firms still rely on outmoded manual /paper violation notices, we have made significant investment to ensure that we can offer our clients the most,effective and modern enforcement available Impark sets the standard for enforcement across North America with over 30 years of experience issuing and collecting parking violations We believe that effective enforcement and collections are fundamental to the success of any meter or pay and display parking system We currently manage parking enforcement for private landlords, colleges, airports and municipalities in 38 regions across Canada and the US General Process for Monitoring and Enforcement 1 The patroller checks all vehicles within the parking are to ensure that they display either a valid monthly permit or a meter receipt, and to see if the meter receipts in place have expired In the case of "expired" tickets, the patroller always applies at least a 5 minute grace period, i e if the meter receipt expires at 3 00 pm, he will not issue a violation notice until at least 3 05 pm 2 If the vehicle has no meter ticket or an expired ticket, the patroller enters details such as license plate number, meter ticket number, lot number, make of vehicle, color of vehicle, and type of infraction (e g clear dash, parked in firelane /restricted zone, expired ticket, etc ) These details as well as any notes the Patroller wishes to enter in the Comment field are printed on the Violation Notice and left on the vehicle windscreen, along with a pre- addressed, return postage envelope 3 Some of the critical items, such as license plate number, require duplicate entry to ensure accuracy 4 All data related to the violation notice is transmitted in real -time via a wireless connection to our mainframe server This means that Customer Service Representatives staffing the dispute resolution lines have immediate access to all details of individual infractions, so that they can deal immediately with any customer's inquiries impark 43 5 Vehicles that do not pay the stipulated violation amount will receive a series of follow -up notices, issued to the registered vehicle owner Vehicles that have three or more outstanding violation notices (i a they do not respond to follow -up letters or call to dispute a notice) are moved to a tow -list Subsequent to this, if they are found on a lot and in violation, their vehicle can be removed Please note that these general policies are subject to review, approval, and amendment at any time by the City of Bremerton General Process for Monitoring and Enforcement Impark's dispute resolution call centre handles over 580,000 inquiries a year, and is made up of 30 staff, with 15 Customer Service Representatives staffing phone lines We maintain compliance with regulations in 25 jurisdictions across Canada and the US, covering personal privacy and access to motor vehicle registration data Just as we feel it Is essential that customers have an opportunity to deal with a violation notice, we feel that the staff that deal with these issues must be professional in their approach and equipped to deal with what can be a stressful role Accordingly, we place considerable emphasis on training for Dispute Resolution CSRs, including • Customized workshops developed and delivered by Dale Carnegie Training • Comprehensive orientation and training on systems and procedures • Thorough documentation of all policies and procedures in an Operating Procedures and Training manual Each new CSR Is subject to an intensive z ,m mwgANA,nWO.ANeou«r training program and a 3 month NOTICE Ttr uiae RS MOM Is 6so bT �» r.Aa ., 61. easy eL Rgoa .na %4.If/PERIAL PAAx81GCANA A770N, DACORPDR PFY�4ctlaR. probationary period CSRs are trained �r.,piyti,�� cA°r�* o* AT IM � •�•W To �* � 24 `Jnmxos ABOVE AMOMff ,TMon "AYE yoUW c ura';i3;L*ci ncaase.a. BAPROPMY FAMED VEHICLE TOWSO utilizing the Operating Procedures manual = CONTRACT and work under direct supervision during"" 01A192402 m..boP... u.A r.wa ••w c. elwtLe oa.bn.f.. w�btlA�,oFSUOnt.a, trc w.u..a T� P.mmsr .oaktoc{Wly�g1«rvDUn.mwa,b av their first 30 days of employment During °; �: "`� 13 S1 y _ RCM this time the Training Supervisor will listen "�" `" PV w Yr Ci RY. N1YPUa'7! AC WEVOP iVA'IO><MhtM.Dp.C+LpRY M.�Y6Q bP ue in and record telephone calls received by the >U {� AG664Y SS In[.I..InALWntldR. probationary CSR These conversations are •-^ A...a..�...... VwL T< P.L..e v. OL.ir°°Livn 1 G°.S•A.F1.Pi°..w.O�bFP.Af{.. reviewed with the new CSR in order to P. V. P.., 4 YMvswpA.y.� improve customer service and telephone skills 4W A The Operating Procedures manual contains - PA7ROL1E"CANNOTCMCELV1QLATMS- PL£ASEREMRPAYNENTASFOLLOW& -� 32 example dispute scenarios, each with Mn TOAY6 *TTU- ST6QG6T.S3ILM AFTER 70AM S65' O•S. 55GST.$053 varying outcomes and possible responses PAYCENYSANDENGWMES 91 NAL Before they take their first call, the CSR can °Q f �..w therefore anticipate the possible response(s) to provide and feel confident that they are � °�+WA•WNDMb equipped to handle almost any type of -PE 'PAWIMCARADACORPORATON inquiry • IMSNGTICEIAWAOSW AGYPAYMM P P bp.* The training VWWPWkftC Aft*W .d_ g process is ongoing CSR impark 44 ■� telephone conversations are recorded on a regular basis to ensure that we maintain our high standards of customer service Comprehensive employee evaluations are completed after the first three months of employment, and then annually after that Performance issues that arise throughout a CSR's employment are dealt with immediately through review, skills- specific retraining, and disciplinary measures if necessary Electronic LPI Monitoring Although a "2 hour maximum" exists for most of the on- street spaces, it is difficult with the existing, manual monitoring system to enforce this policy in places where there are no meters Bylaw officers have to resort to chalking tires, a technique that can easily be evaded Impark recommends to initiate license -plate inventory (LPI) based monitoring of the unmetered spaces using a License Plate Inventory and timed ticket issuance function in the Epic Data handheld An available feature of the patroller handheld device allows the bylaw officer /patroller to enter a vehicle's license plate number, along with where it was observed, such as a particular block of a certain street The handheld automatically cross - references this data to the current time and stores the information in memory To identify vehicles that have over - stayed the allowable time, the patroller merely has to return 2 hours later (or more) and key -in the license plate numbers of the vehicles parked on that block Using its internal clock, the patroller handheld device recognizes the plate number of any vehicle that has been parked there in excess of the 2 hour limit, and automatically issues a ticket Patroller hand held devices will also be programmed to store information on first time notices and issue warning notices or as otherwise specified by the City of Bremerton Benefit: All -day abusers of the on- street spaces are easily indentified and thus encouraged to move to spaces designed for long -term (all -day or monthly) use Digital Photograph Records To provide our Project Manager and patrol staff with the tools to provide the highest level of customer service, Impark will expand our existing violation notice program to all City of Bremerton notices written Our practice of capturing and storing photographing vehicle plates for all violations have proven to be a valuable tool In reviewing disputes brought forth by parkers Benefits: Dispute resolution becomes a customer service function instead of resolving a dispute Customers are typically either put at ease that their case can be reviewed quickly and expeditiously or that they have little chance of successfully talking their way out of a ticket by relying on a potential lack of information This has dramatically reduced the amount of time that we spend on dispute resolution and significantly increased the morale of our employees impark 45 N' Enforcement Equipment Impark's handheld computers and software tware are provided by Epic Data, a company with 25 years experience in data capture and management Epic provides wireless- capable enforcement equipment to numerous public entities throughout Canada and the US A significant advantage of Epic is that they offer an enterprise - solution versus other suppliers whose systems are site specific That means Epic can integrate with any existing database to centrally manage enforcement and collections across a campus, a city or as we do, across a continent Below is a brief list of the features of Epic Data Ticket Manager We also suggest a look at their webs►te www epic com for a wealth of information about what this system can do The Intermec 760 Color, the first rugged Pocket PC mobile computer to support either Global Packet Ready Service (GPRS) or Code Division Multiple Access (CDMA) 1xRTT connectivity This powerful range of communications options allows users to make voice calls and access enterprise data wirelessly through high -speed packet data networks Features Benefits Microsoft Pocket PC platform Portable convenience and a familiar, flexible computing platform Rugged construction— sealed to IP54 Operates in harsh environments standards with 4 ft. /1.2m drop to concrete WLAN or WWAN communication Anytime, anywhere information access 64 MB RAM, 32 MB ROM Ample memory capacity for data or program storage 1/4 VGA display Large, easy -to -read display Rechargeable lithium -ion battery Maximum usage between charges IrDA port Enables data transfer to peripherals such as printers Supports foreign languages The flexibility required to support applications worldwide Dimensions- 7" L x 3 625" W x 1" H/177 8 mm L x 92 mm W x254mmD Weight (including battery): 117 oz/333 gm (Batch Version) 12 9 oz/367 gm (Wireless Version) Drop Specification. 4 ft / 12 m to concrete Display: 1/4 VGA resolution (320 x 240 pixels) with 16- impark 46 level grayscale, optional 64k color Battery: 1550 mAh rechargeable lithium -ion Environmental Sealing: I1 (windblown dust and rain) Operating Temperature: -4° to 122° F / -20° to 50° C (or better depending upon the application) Humidity: 5% to 90% RH non - condensing Electrostatic Discharge (ESD). 8 kVdc air, 4 kVdc contact Ticket Printer The QL family of direct thermal mobile printers has been designed with the most advanced technology in rubberized over - molding for rugged construction and minimal weight With center - loading media, smart battery monitoring and an optional LCD it's ideal for field service • 203 - dots - per -inch resolution (8 dots per mm) • Print width 2 9" (73 66 mm) maximum"` K • Maximum label and liner width 3 12" (79 2 mm)' • Maximum label length with 203dpi (with standard memory) 16" (406 34 mm) _ 4 • Weight with battery 165 Ibs (748g) Additional features Include• • The software operates on a touch - screen interface like a Palm Pilot • Patrollers can query scofflaw and permit lists via wireless network to capture the maximum number of violators • The units can include an integrated digital imager, allowing patrollers to take a digital picture of the violator's car, dashboard or license plate • Ticket stock can be customized to virtually any specification • Handheld units can communicate with other entities, such as police, tow companies, or each other to share information, report abandoned vehicles, call for tow trucks etc Collections and Violation Processing Impark has infrastructure to manage the full process of patrol, collections and processing for violation notices Our clients do not have to worry about managing disputes, payment impark 47 ©� processing or debt - collection follow -up, as we have the systems established to manage this burden for them Through the Epic Data system, and our own in -house Oracle database, we can provide numerous operational and financial reports, as well as remote access for our clients Call Center and Disputes Impark owns a professional call center based in Vancouver, British Columbia that handles 500,000 customer contacts per year regarding violation notices Impark's Customer Service Representatives have access to a full range of operational information to resolve disputes, including lot pictures, signage and violator histories Our responses are standardized based on your specific needs as a client Our CSR's will respond to customers the same way you would if you were handling the disputes internally Impark records and reviews the performance of CSR's on a regular basis, and welcome all clients to test our service We value customer service of the highest level, and balance it with generating the maximum revenue for our clients Payment Processing Impark also has a dedicated payment processing center for violations All payments are processed the day they are received and are held in trust We can arrange payment of your revenue and financial reporting based on whatever schedule you desire, though most of our clients opt for monthly transfers of funds We offer a multitude of payment options for customers, including cash, checks, Visa and MasterCard Customers may pay by credit card via the Internet at www Impark com, or by calling our automated telephone payment system, or by speaking to one of our CSR's They can also pay by mail using check or money order, or visit the local branch office to pay by cash Impark's integrated enforcement and collection system is the most advanced of any parking company in North America It provides clients with the opportunity to implement new technologies such as pay on foot, pay and display or other honor -based systems In many of our branches we offer Impark Wireless, which is a pay by cell phone system Through these systems we can significantly reduce operating costs while maximizing parking and violation revenues Dispute Resolution - Parking Violation Notices Customers wishing to dispute a violation notice can call a dedicated phone line (or alternately, fax or write in) - -' and speak with a staff person who, by accessing the i�E °, a Jz mainframe information system, will be able to bring up a screen showing the particulars of the violation notice, details of any previous violation notices, the rates, any restricted areas within the lot, and time !Mpark 48 ®� limits that apply to the parking lot The customer service representative is authorized to ® cancel a violation notice, reduce the amount of a fine, or where necessary, issue a refund With this system, the customer can be assured of a fair opportunity to dispute a violation notice We feel this is a critical part of the enforcement process Please note that Impark is unique in offering both a dispute resolution service (many competitors simply have none) and an electronic violation notice system (the majority of parking managers still use hand - written tickets) Our violation notice system involves the use of electronic handheld units for the issuing of tickets, and an online ticket tracking system that allows service clerks to immediately respond to customer inquiries Manual ticket systems are both inaccurate and simply do not allow for a prompt response to customer inquiries Financial and Reporting Systems Impark operates a very sophisticated system of accounting and revenue controls These systems have been developed over 40 years of operating parking facilities, and have been continuously updated to meet the growing demands of our clients and the many technological advances seen in the parking industry As a general philosophy, Impark has embraced technology as a means to improved revenue control and in many cases, has been the instigator of such advances Impark, for example, was the developer, and holds the patent, on credit card acceptance in the parking meter Additionally, we developed a stand -alone credit card acceptor /processor for attendant cashier applications After considerable research, beginning in 2000, into the available proprietary software applications, Impark decided the specific requirements of the parking industry were better met by the development of a customized system designed specifically with our companies needs in mind The result is an incredibly flexible software platform that is totally integrated, handles multi-sourced revenue and numerous independent account locations The entire system has since been migrated to an Oracle platform to provide the most advanced and flexible accounting 'back-end' in the industry Impark operates strictly under the principle of 'division of duties', and much emphasis is placed on separating those counting cash, posting revenue, and those balancing the revenue received against tickets, or other inventory, sold This reconciliation is completely independent of the on -site operation and ensures that all deposits are made, and available for audit Impark also operates a strict policy on the retention of records In many cases, an individual client will require additional special record retention procedures, and these are easily respected Many facihties also operate on online or stand -alone automated parking systems that provide additional reconciliation capabilities impark 49 Expertise in Revenue Control Systems As one of the largest provider of parking management services in North America, we have installed and maintained all types of parking control and revenue management systems Impark was at the forefront of utilizing technology to reduce overhead in parking facilities while enhancing customer service through ease of use Recently Impark was the first to introduce wireless technology to allow patrons to pay for parking with their cellular telephone We understand that a commitment to technology must include a commitment to maintaining it Impark keeps service contracts on all revenue and control equipment, which specify periodic maintenance programs for all devices Impark site and area managers provide routine upkeep on equipment such as cleaning read heads on magnetic stripe card readers, tension adjustments on gate arms, removing ticket dust from dispensers, and general cleaning of all service equipment Impark will develop a comprehensive cleaning and maintenance schedule for all revenue and control equipment installed at your facilities Internal Audit As an Impark operation, your properties will be included in Impark's audit and revenue security procedures The trust of our clients with regard to revenue security is one of the most important assets we have We have always placed considerable emphasis on this, and are certainly a leader within the parking industry when it comes to revenue control We are including details of some of the three - tiered system of audit procedures in place to ensure accuracy and accountability 6 External Audits are conducted annually at the branch and corporate level by KPMG, Chartered Accountants 7 The corporate level audits the branch level on a regular basis This is achieved through Impark's Internal Audit Department This important function is headed by Vicki Pero, Director - Internal Audit, and her team of auditors 8 On a lot -by -lot basis, internal audits are carried out systematically by a branch audit department Field Audit Location Assessment Program Annually, a representative sample of locations is selected to be audited through our Location Assessment Program These locations are selected based on a combination of random selection, risk assessment profile and previous audit history A calendar of which cities will be audited when over the course of the year is established annually and is confidentially maintained by the Field Audit department The Location Assessment program measures the complete operation of a facility against established policy for compliance and quality of work completed The assessment consists im I JCK So ®� of over 200 questions in categories such as Facility Appearance, Revenue Security and ® Equipment Standards Quality of work completed is measured by completing Field Audit work to test location assessment findings including • Keycard Reconciliations • Decal Audits (at least sampling) • Mystery Shops • Daily Revenue Audits (Ticket to Tape, Journal Tape Review, Exception Tickets Review, Validation Tickets Review) Once the location assessment is conducted a report of its findings is generated with an associated Remediation Plan Over the next 75 days from the release of the report, Field Audit and Operations work together to finalize controls to be implemented based on findings, implementation of these controls by operations, and confirmation of implementation by Field Audit A final report is released at the end of this cycle documenting controls implemented after the initial assessment Quarterly, summary reports are generated and reviewed by city, Region and Company and by total location assessment and each location assessment category These reports are then reviewed by Impark's CEO, Sr VP Finance, CAO and the Operating Senior VP's of each region These meetings are used to discuss audit results and potential companywide solutions to be implemented as a result of findings Action plans are established and implemented as, a result of these meetings Cash Handling Controls / Cash Collection Impark completely and accurately accounts for all revenues generated from the operation all locations we manage We continually monitor its practices to ensure that the methods of collecting, protecting, safeguarding and depositing funds provide the ultimate techniques available to the industry Unlike other operators in our field, Impark pays to our clients 100% of the projected Monthly Parking Revenue each month and assumes the A/R responsibility of collecting from any customers that fail to pay Recelpting The accounting systems employed by Impark operate in separate sections as follows • Meter Revenue (includes Pay on Foot Stations) • Cashier /Attendant Revenue (including validations) • Monthly Revenue & Receivables Each of these systems post to the GL System, from where the reporting for each facility is generated The system is completely integrated across the Impark network of offices, and handles and balances revenue from over 2,000 locations from the following sources f %a a n rk 51 • Attendant /cashier /valet cash, checks, and credit card receipts • Monthly cash, checks, credit card, and pre - authorized payment • Validation, temporary passes sales, special event sales, advertising revenue, etc Depositing Once cash deposits are received at a K - 5 , 5 9 -M.- M E . ftr� :tea. H* branch, they are initially processed by our „ W—, .� cash office, where personnel compare r.6* s"; ' � 2 a* 3 �; SW deposit amounts recorded on the control i rua &-*F- a r tom' 1"T4.W, m sheets to actual cash received These °"°' ` aaa "' OW °' `''"" "° 0 .V ^� >X , Asa- . gym X amounts are checked a second time by X ,gym X mm , x�m iN am', nxm X ,x P• �" �i• f x audit department personnel, who make Jx ` X FMV : ��x Ix use of the A C System to further verify the ! ""'°' �' " F " ' x vr . am X va accuracy of the control sheets and deposit �� —� �. �' amounts "+ !°CL ° i K 'D � a wtm°e F. All revenue processing equipment (coin ___ ___ rollers, bill counters, coin sorters /counters) used in our cash office and meter department is the most modern available Electronic reconciliation functions are built into the majority of this equipment, and the units are scheduled for regular calendar- and volume -based maintenance All cash handling personnel are subject to criminal record searches before hiring They are also subject to regular investigation by our manager of revenue and audit security Deposits are prepared for submission to the bank and these are verified against those prepared by the bank Credit card revenue deposited electronically is also reconciled against the amount collected from the shift Impark operates many sophisticated electronic meters that generate shift reports and provide a very high degree of auditabdity when compared against slot boxes or mechanical meters Monthly Parking In addition to onsite and local support for monthly parking customers, Impark created a state -of- the -art facility known as the "Shared Services Center" (SSC) As part of the SSC, Impark maintains a designated department specializing in administration of monthly parking contracts Where there is limited site management presence, the Center provides direct human -to -human telephone contact for monthly parking customers We utilize a proprietary on -line customer management system that gives our SSC Customer Service Representatives a complete history of each customer's account and other pertinent details, including the facility's current rates and availability of additional spaces This unique feature is in addition to the tenant's ability to reach Impark twenty -four hours per day on -line, or to interact with your assigned Operations Manager Impark 52 ®� Collection, Processing and Audit of Monthly Parking Revenue ® Many Impark facilities sell parking spaces to customers on a monthly basis This revenue source often makes up a substantial percentage of the total revenue at a facility and must be effectively managed There are two primary monthly revenue programs that are administered Billed Accounts Receivable and Pre -Paid Permits Permit Ordering and Storage To effectively administer the permit ordering and storage processes employees must adhere to the following policies Monthly Access Devices and Permits (Hangtags) Monthly access devices allow monthly parkers to enter /exit facilities through automated systems Permanent permits (Hangtags) are used at facilities lacking parking equipment The types of devices used for monthly parking include the following • Keycards /Pass cards • Transmitters • Keys • Permits (Hangtags) Receipt and Storage of Un- issued Permits and Access Devices Devices must be secured at all times They are to be stored under lock and key with limited access, and those who do have access are responsible for the security of the devices Electronic devices must be inactive in the access control system until issued to a customer Parker Enrolment and Enforcement The following Parker Enrolment and Enforcement policies and procedures must be adhered to at all times Monthly Parking Space Allocation Every facility must establish a total inventory of spaces that can be sold for monthly parking In coordination with the building management office, this allocation is determined by the Parking Manager The total monthly space allocation is then recorded on the Monthly Parking system To best maximize revenue at each facility, space allocations are reviewed quarterly by the Parking Manager and adjusted if necessary Monthly Parking Rates Monthly rates are set by the management and approved by the client Rates are determined by market conditions and /or client requests and reviewed regularly to ensure that they remain competitive impark 53 If parkers are offered rates below the established market rates or at a no charge rate, approval for the lower rates must be obtained in writing from the General Manager for lease locations and the client for management facilities A copy of the parking portion of the tenant lease detailing the parking rates offered to the tenant may be provided to Impark as sufficient documentation The Monthly department must compare documentation for these programs to active cards in the billing system at a reduced or no charge rate quarterly to ensure proper procedures are being followed Customer Sign -up and Invoicing 1 The customer completes a Monthly Parker Agreement Form online or in person 2 The customer can provide us with a number of payment options including Visa, MasterCard, American Express, Checks or Direct Withdrawal from the customer's bank account 3 The customer submits the completed parker agreement and is charged a refundable permit and /or access device deposit and the first month's or (partial month's pro- rated) parking fee The terms and conditions of the contract located on the back side of the Monthly Parker Agreement must be highlighted for the customer to ensure that she acknowledges the rules of the contract before the agreement is accepted The Monthly Parking department is responsible for maintaining accurate billing information on accounts in the Monthly Parking system. Managers in the field can have access to make address, vehicle information and name changes only. Monthly Parking Receivables Below are the steps highlighting Impark's processes for unpaid accounts • 5th day of the month — payment due for current month's charges • 7th day of the month — Email /Call all auto pay account with rejected credit cards, update the credit information and run payments • 8th day of the month — Interest is applied to all accounts that have not yet paid • 8 -14 day of the month — Email /Call every account that has not paid the current months billing cycle, make notes on all accounts including notes on promises to pay • 15 th day of the month — Send list of all individual accounts that have not made payment arrangements or payments to lot managers to notify them of who will be shut off or put on a ticketing list by the end of the day • 20 day of the month — Send list of all corporate accounts that have not made payment arrangements or payments to lot managers, managers email back the accounts they want to work with personally and the accounts they would like interrupted due to non - payment im I JCI 54 ®� By giving customers easy ways to pay for their monthly parking, Impark has reduced monthly ® parking receivables to a consistent 2% or less We have also virtually eliminated cash from the monthly payment system One significant advantage to this is that we report and pay monthly revenues to our landlords on an accrual basis, NOT a cash basis We pay you regardless of whether we have collected that account or not Monthly Parking Audit Process A widely accepted fact in the parking industry is that without strict controls in place, at least 10% of gross parking revenues are stolen, or otherwise lost to the landlord Many companies choose to "look the other way" Impark takes a very different approach We spend over $1 million a year on active investigations, field and revenue audits, and enforcing our cash - handling policies and procedures , Our monthly parking system produces detailed reports of access cards billed, which are then cross- referenced with information downloaded from any card access system A proprietary program is then used to marry these two files and it automatically reconciles any variances between cards in the monthly billing and access cards active in the facility's card access system Access Card Audits. As part of Impark's ongoing operations and management processes, access reconciliations are performed for all access cards and reconciled to billing accounts monthly, as overseen by our audit department The process, simple in its form ensures that billing captures all access use and ensures that erroneous charges resulting from non - deactivated cards do not occur A monthly parking access report is requested from the parking access system This report is married to the Impark's billing system prior to invoice generation to determine anomalies that are then researched and corrected when necessary Billing allotments and rates are then analyzed to the current leasing profiles and current rate structures to ensure impending changes are captured Once this process is completed invoices that are generated more directly in line with customer expectations, promoting a more thorough and concise billing cycle Each month the access reconciliations are provided to Imparks internal audit department to track and consequently ensure that reconciliations are completed regularly ensuring proper access grants and billing accuracy and over all process management External Audits are conducted annually at the branch and corporate level by KPMG They complete an external audit of the company as a whole 1 mpark ss ■� Online Customer Account Management Web -Based Customer Account Management & Payment 8 Y Our online customer self -serve system enables tenant and non - tenant monthly parking cu to manage each aspect of their account via the internet VtiJ• ptnroar5wat yodspammuy _ -- htX E - gy p Yh tT � •'!I c.. _ Ig�w. _ (ycmra 191as. , — C� tut u p 4�wn • 3ace • �.aaa . . P impBN( rriF ,m °C bob wekome to our nt onetdy Padanp Customer Set Serve webtde 7mt mtem enables You to Email address easily manaoe your montttly PartmO accourrc orWma You cm w2�rtdl'R%rcraa • 5pn w for moretay oarkap PasawoM • Mpdtfy Your nurana molts mclu?mo cordM mformazam Update = ana �ehaes Foraat Password Y Pre•autMnted Payment medwd • Order a rePletemem a. Devoe ® • View Vora mvPKes It You are a Mw liter you can set up yaw mamtdy padmg accp ntlutt a few easy gVM I Search for a Pafap fadury 2 Create a.homer prot3e 3 Review and adept temw and mndaonc 1 [sake oaymem hWtap C.U.. d Cal lie at the ramdra below to rec a Yaur temparaY ozasward ad boa, m..Kp o Yoe "a * Pad000 at—t oohs today t� VTnaldrb $1W% Company and individual monthly customers can self- manage their profile information Once logged into the site the options for navigation are detailed on the red menu bar imIJCI 56 Individual - Mic,.,oft Internet Explorer provided by Imperial Parking Corporation --irm—IrRI Impalit Home I Account maintenance I Sign-Up Lot Search I Parki q Services of and A,cept Create Profile 4 Customer Informadon Ali fields marked with a green astensk(*) are reguired Please do not use the browser's Back/Forward buttons to navigate your account, as the site may not function correctly -in to your account. All invoices will be sent to the billing Please note The email address you enter will be used to sign address entered below (4 to 15 characters) Check these boxes to be contacted via enwill for, I [0 Account correspondence Promotions, News Empl%w knpark Cell Phone. Ext. Fax Ext. AddressL[wl:* 1700 7th Avenue Suite 106 coun" USA Ral Using their account login, an existing customer can go online to • Add, remove or change parker information, • Make payments via a credit card, • Sign up for pre-authorized payment via credit card or direct bank account debit, or make changes to existing payment information, • Add persons toan automated wa/d/st for a particular site, imnark 57 o • View historical Invoices up to the most current billing, • Transfer parkers between stalls or to another location, • View lot details, features, rates and location, • Request replacement key cards and /or hang tags, • Modify customer profile information, • Change parking type — i e non - reserved to reserved, • Cancel parking ' provided .. Y V P] https //Blurt mypmiwwvid — /&fault asks v ?� (fit � (Xi :.n1 - e - L I _I Eb rot K F4 - ntis Zoos U* aa, ' o$ - �►b'ne �►brne- �ln�na �IatP X LJ(�Dle - ® F,,ds(11 L Pont eta Tg* impa* Logout tt Help ( Print& Customer Informa6 AcCOOtMaBl� Wek0 M Ellhng Information Parkers & Vehicles k Please u Access Device Replacement nd manage your account online View Invoice (s) Make Payment Cca,ngnt 2JGo Imoenal �arK,ng Canada Coro I Prrvacy Palmy l Ternss and Condtbons For Inownes Call 1877 , 909 5299 hGps /*nWLffv pV rionD=W can/deWtaspx3 I I I [� Tn6ted AtB (k New customers can use the website to • Sign up for monthly parking for one or multiple parkers, • Add themselves to an automated waitlist for a particular lot, • Make initial payments Comprehensive Monthly Parking Billing System Our monthly parking system will provide end -to -end billing services for the property manager and parking customers Billing services include • Customers can select whether or not to receive a paper invoice, • Historical and current invoices are always available online, • Direct billing to a credit card or, direct debit from the customer's bank account, • Monthly billing, • Customers receive one invoice for all parking, even across multiple lots, • Same -day payment processing, impark 58 �� • Payments can be made online at our webslte, over the phone via our call center, by ® mall or via the local office Waitllst Process and Tracking Below is a sample of how Impark keeps close track of all rates and waltllsts . Odgh Q�ft. WA U& MWM Ma O NX X V , MAI SQL Sava n.omng SaNaa �IDt yam, a`a is S111hrorl_' — J c.m..ar, tn,..a.r hMq Gr.e,.adn . traw f.au4 Im..h . MNow, rmSma 'Z ( - -4 2 dwae am. rro, _ lYtlup. Sf WWSC 4+u2 .a,... IMSWOS: .w.c.c 1 n..r +aeaa nSn .ou. 1 arcs rltc,a r,Sw ew.a.w. tro, mrtao +a1n. a.o. *er s rm ewa er, a+asL.. w umio.c aa.t O.r wW moor aawta e.mwn crra edam umre �r atif * a1n ta.rir n u o s c enen.cnaa +et t+ r. s,nu ucsN e 1 c t e SeOy 4[ a] 6 N la C B C - wsec +useavee . f,n1t uaro N e e s s o e ro m o s ,ro J,i3 C O B ®f E1..R tt.emew.s' l Ptosc.: I P. rw ._ The flexibility of our system enables a multitude of different lease entitlement options to be handled within the system without the need for external spreadsheets or paper Specific functionality includes • Manage an unlimited number of parkers or agreements, • Set infinite flexible rate structures or conditions for parking, • Multiple rate structures for the same tenant, • Schedule automatic rate increases or decreases, or expire rates on any future date, • Automatically identifies and calculates tax exemptions, • Tracks detailed notes concerning the customer account Lot notes can be restricted for internal use only, or allowed to be visible for public viewing A live demonstration of these systems may be presented Accounts Receivables Impark's monthly parking system is a 'real time' network -wide system that allows our accounting and customer service staff to immediately verify the status of any account It is specifically designed for a monthly parking application and generates a wide range of management reports These include reports for use by accounts receivable personnel for the tracking and chasing of any delinquent accounts impark 59 ■ Impark reports and pays monthly revenues to our landlords on an accrual basis, NOT a cash basis We pay you regardless of whether we have collected that account or not Impark operates a very efficient system of collecting receivables as well Our target company -wide is 3% at the end of each month and the majority of cities reach a 2% or less figure A significant factor in achieving these results is our ability to offer our customers easy methods to pay Collection procedures center on making payment easy for the customer as opposed to hard collections tactics Additionally, having total confidence in the accuracy of our systems means that when it is time to 'get tough' with delinquent customers, we are sure that such actions are warranted Monthly Reporting Sample Impark operates a complete and sophisticated accounting system, developed over many years specifically for the accounting and reporting requirements for parking facilities Upon assuming management of this portfolio, we would establish site - specific reporting requirements There are a large number of different reports that are available, and daily and monthly reporting packages will be geared specifically to your needs A critical part of the reporting process is the explanation of any exceptions against budget We propose this be conducted at monthly management meetings between your site Manager and the Impark local and regional management, and when necessary in written summaries included with the summary report Maintenance Impark has extensive experience in the management and maintenance of buildings and budding systems and, in fact operates a separate property management company that understands fully the requirements for carefully scheduled maintenance of the facility, to ensure a pleasant, safe and clean environment for customers and the preservation of the asset value of the property As part of this contract, the operator is required to develop Standard Operating Procedures (S 0 P's) manual, and the correct formulation of the manual as it relates to repairs and maintenance is a critical part of establishing the high standards of presentation demanded by the airport The initial work required to develop the repairs and maintenance section of the garage S 0 P's will be the following • Compile' an up -to -date equipment listing (including manufacturer, model serial number, size location etc ) for all individual building systems and equipment, • Ensure that all the manufacturer's operations and maintenance manuals are supplied for all mayor equipment and systems, Impark 60 ®' • Ensure that architectural and engineering drawings are complete with the ® associated building operating parameters, • Develop preventive maintenance routines / tasks and frequencies for the facility, • Establish a work order scheduling and tracking system for repairs, • Identify critical systems and equipment and prepare a contingency plan for emergency response, and • Establish standard maintenance staffing schedules and standards Supervision and Staffing Impark will assign responsibility for the janitorial, maintenance and repairs of the facility to a Maintenance Manager, reporting to the Garage Manager The Maintenance Manager will oversee the staff directly assigned to the cleaning of the facility and will ensure adherence to the schedule detailed in the S 0 P's Any maintenance issues that arise outside of regular custodial duties will be noted and a work order will be prepared by the Maintenance Manager and approved by the Garage Manager The fob will then be scheduled to be completed on a priority basis Reporting to the Maintenance Manager will be a crew of porters engaged in cleaning and janitorial duties and maintenance technicians who attend to preventative maintenance and repair duties Any maintenance issues outside the scope of normal custodial duties and requiring a sub - contractor will be dealt with in accordance with the agreed procedure Maintenance Standards We would commit to having all burned -out light bulbs replaced within 24 hours All non- working fixtures would also be repaired or replaced, as required, within 72 hours We would inspect all lighting on a daily basis All emergency lighting would be inspected bi- weekly by either the Garage Manager or Supervisor Walls We would ensure that all walls are kept clean and all stairwells and restrooms would be properly maintained Stairwells are a particular area of safety concern and cleanliness contributes to a feeling of safety As required, all black marks on bumpers would be touched up as needed Yellow curbs are easy to keep touched -up and we would perform a weekly touch up of scuffs on yellow paint and traffic islands and curbs Cleaning Impark would ensure that the facilities are cleaned daily, including all stairwells, restrooms, parking areas and sidewalks In addition to the maintenance checklist, we would implement Impark's Operational Site Checklist, to be used by the Garage Manager during his weekly inspections Slgnage We believe that a facility's maintenance and cleanliness are important aspects to managing c any facility, as it can affect both our customers and our business It assists customers in im F IR 61 i ■al establishing a good impression of the garage and can assist in reducing liability issues Customers would develop a favorable impression of the parking facilities and the employees, based on the good appearance of the parking facilities Impark believes the statement "First impressions are lasting impressions" Rodent and Insect Control Impark will contract with a reputable Pest Control specialist to ensure rodent and insect control is maintained throughout the facilities Cleaning/ Appearance and Sanitation of Parking Facilities Impark will maintain the parking facilities through the following program In general, janitorial staff will be scheduled to ensure that the facilities remain free of garbage Contained within the S 0 P's for each location will be a daily, weekly, monthly cleaning schedule for trash and debris removal, stairwell, ramp and pipe cleaning etc The facilities will be provided with the required supplies to ensure that general cleaning is undertaken regularly The Maintenance Manager is required to check on the cleanliness and general appearance of the facilities on a daily basis Reporting and Monitoring Impark recognizes the importance of providing accurate and timely information to our clients on an ongoing basis The Garage Manager, in consultation with the City of Bremerton, will determine which maintenance reports are required weekly, monthly, quarterly and annually, and confirm exact generation dates Health and Safety Impark is dedicated to maintaining a quality safety program that makes the issue of safety the top priority of all our employees Additionally, all members of our staff are trained in specific areas that are appropriate to the site Transition Plan In addition to our extensive experience with the parking equipment deployed on these sites, we will be preparing extensively for the transition Our planned Pre - Transition and Opening Guidelines are as follows Transition Timeline Upon Award of Contract • Introduce Implementation team • Meet with Senior Staff regarding Management Personnel and other key employees • Finalize signage, operating plans and equipment transition • Study & summarize proposed operating procedures Impark 62 ®� • Draft and execute communications plan ® Four weeks before transition • Implement recruitment for all staff • Commence preparation of Standard Operating Procedures • Meet with the Client regarding proposed employees • Meet with the Client regarding banking requirements Three weeks before transition • Review resumes from external candidates • Interview and hire office staff • Develop take -over marketing initiatives • Review office furniture & equipment requirements • Confirm service contracts (Equipment, etc ) • Meet with all sub - contractors • Conduct progress & feedback meeting with Client Two weeks before transition • Conduct interview with field staff candidates • Offers of employment to successful field staff candidates • Meet with Client regarding reporting requirements • Commence preliminary office staff training • Meet with sub - contractors • Conduct progress & feedback meeting with the stakeholders for Client One week before transition • Conduct Orientation Training/Systems /Procedures Training for employees • Confirm staffing schedules • Issue uniforms to staff • Meet with sub - contractors • Conduct progress & feedback meetings Opening Day and Beyond Transition • Commence operation under Impark supervision • Installation of computer systems /telephone • Commence review of operations for recommendations • Commence audit review • Field staff assessment & field training i 63 i ❑ o Commence weekly meetings with Client ® Fourteen days after transition • Completion of audit & revenue security review • Implementation of changes to procedures • Field staff assessment & field training Thirty days after transition • Review of field staff performance, correction / replacement / hiring process • Review of office staff performance • Conduct initial customer survey Forty -five days after transition • Present first financial statements — review procedures • Commencement of monthly meetings • Implement Card Survey changes (if any) Sixty days after transition • Presentation of review of operation and revised Standard Operating Procedures to the Client • Impark customizes the operations plan of each and every location, taking into account the "personality" of each facility Ninety days after transition • Provide recommendations based on initial operation • implementation of revised Standard Operating Procedures & other operational improvements Environmental Policy Impark's commitment to reduced environmental impact is not a recent, reactive v � measure but dates back to 2004 when we began to make choices about our capital , s expenditures based not simply on a cost basis but with resource consumption, particulate emissions, and recycle - ability as criterion For example, in 2004, we embarked on a fleet renewal and despite a higher cost, chose the SmartCar or Toyota Prws as our primary service vehicles, based on the sustainability efforts of their manufacturer and their significantly reduced consumption of non - renewable resources In 2006 Impark initiated a GoGreen Program that has to date included the following initiatives impark 64 ®� 1 Calculation of the company's Carbon Footprint by an independent agency ® 2 Development of 21 internal and external measures designed to • Reduce internal consumption of non - renewable resources • Source and switch to green supply chain alternatives • Incentivize staff to switch to reduced - emissions and higher - efficiency vehicles • Promote awareness of consumption - reduction and environmental impacts amongst our customer and client groups ompark • Provide "most favored" status to hybrid and high- efficiency n c� no vehicles on our parking lots • Re- engineer parking garages to a high efficiency status and "green- wall" surface parking lots 3 Certification as North America's first Carbon Neutral Parking Company (Q3 of 2007) The latter certification will include our sponsorship of a reforestation program that will use over 2,500 trees to convert a brownfield site into an urban greenspace In addition to these company -wide initiatives, • We participate in BOMA's office recycling program across the company, recycling all paper waste • Our two Sign Shops use low lead, non - volatile organic compound paints • Our sign shops also comply with WHMIS procedures for safe handling and disposal of materials • All of our ticket stock is printed on recycled paper with soy -based inks • We are an ongoing supporter of wildlife habitat revitalization As an example, please see the accompanying quote from the Pacific Parklands Foundation in response to our $100,000 donation • We use solar - powered meters to eliminate lead acid batteries , Impark Wireless pay -by -phone and E -pass systems eliminate the .. need for meters, paper or plastic passes, and the energy and resources that go into production, delivery, and operation of each of these umpark 65 ®� Over 50% of our properties are deliberately configured to eliminate vehicle idling Using a free - flow -in /out layout and pay -on -foot operating methodology, we eliminate the unnecessary idling that would otherwise occur as vehicles queue at an exit /entrance to pay or take a ticket Amenities and Other Services AAA Amenities Program — Parker Pete What if the visitors to your parking facility had the peace of mind that ` ''° comes with knowing that if any sort of mishap occurs with their vehicle, �� im they'll promptly be taken care of? Now they can, with Impark's "Call Pete" Vehicle Assistance program ° Every customer and tenant that parks on an Impark lot is entitled to � es complimentary service through our Parker Pete Program, providing battery dump starts, lock -out service, fuel service and tire service This service is dispatched through our partner, AAA Washington No other parking H company provides service at this level Impark has an exclusive agreement with AAA CitiSign Services Impark has the ability to create and maintain all internal directional /way finding, attendant, and (' informational signage through our internal sign Ci t! S ign ��- company CitiSign This would provide the facility with a unified look to the parking assets All design work would be provided through our sign technicians at our in -house signage design /production facility in Vancouver Impark Wireless & Online Reservation of Parking Systems Electronic, permit -less parking for monthly customers As an alternative to the use of plastic decals or paper passes for monthly customers, we can offer the convenience of a " III permit -less monthly parking system It allows monthly customers to avoid any YOUR processing time or delays in registration By following easy -to -use input E . SPACE screens on a secure website, they can be registered for monthly parking in a matter of minutes Patrol staff receive all details of new registrations on the system, and ay,�rgdK using a wireless handheld device (or through a link created to the T2� handheld), can quickly check to ensure that only valid license numbers are parked within an assigned area The same information can be forwarded electronically to on -site parking attendant staff impark 66 ®' Pay by Phone Payment Options ® We can provide the Impark Wireless Express system that gives all customers a more convenient alternative to paying at a booth or -� meter Each time they want to park and pay by phone, visitors I�IjI�iK dust use their cell phone keypad to • enter their PIN number, • enter the lot number or on- street space number, • choose the amount of time they wish to park It's that simple Billing is direct to their credit card and if they choose, the system will also send them a text message reminder before their prepaid parking expires, and give them the option of "topping up" their parking time — meaning the end of parking ticketsl The system is a proven and secure application It is already in use at over 1,000 Impark lots across North America, and has been adopted by the City of Vancouver for 7,825 on- street parking spaces and the City of White Rock for over 3,000 municipally owned off - street stalls Online Reservation Partners We partner with online reservation companies such as ; How It works Gotta Park and Park Whiz to add yet another level of ,`�°�•°""""�'��"'" service, value and convenience to customer Parking by pod Yaw PuM MUMU 000 nnmap A ex mmm. e reservation is a relatively new product being offered to ��•"� consumers and Impark is the industry leader in integrating innovative and emerging technologies to Par mw wnnxtamPUr. � benefit your parking operation dtxmn wd Pnot or ff +klwt - PwkWhiz Park Whn yMM"MPuayWM PY{A'lt�paUtgpW bap�At NON10vR � T � � ' .no M mwpo to►wpvuq qa. ��,* � I�fC1l0 q01 ii i7rgt%alOt iri0ya91p Cr Yoti.WPaP�mOlOn �Wr�n S uperHost Business Program Y= ' UMM 0 i007 Q1MMby me ftrAfta MM", WY M Impark has the ability to train every employee assigned to the facility in the recognized SuperHost® Business Program This program r recognizes those businesses that are committed to providing excellent customer service S U 6-0- t T The objectives of the SuperHost Fundamentals workshop are To provide participants with an understanding of the importance of excellent customer service skills, To help participants make their communication with customers more effective and efficient, To help participants demonstrate their attentiveness to customer needs, im park 67 ■' To provide participants with an understanding of the social and economic contribution that a healthy tourism industry makes to their home communities and to the province as a whole, To teach the five key SuperHost Fundamental commitments that help our workforce "go that extra mile" The five commitments are Give fully Respect everyone Empathize with others Excel at your fob Teamwork works Evidence of Insurance Please find the Evidence of Insurance for the City of Bremerton on the following page I I I impark 68 ACORD CERTIFICATE OF LIABILITY INSURANCE ° 04rz91zo11' r S®IBINI tDao28 _ THE IMI- t:Al C WENT P �ER THIS CERTIFICATE DOES NOT MIENZ EXTEND OR VMCOUVEIL ST WEE 2N N STREET ALIM THE COVERAGE AFFORDED 13Y THE POLICIES BELOW VANOOINER. BC VNiE 2116 TEL: ONW11136851 MLOU iB AFFOROBNG COVE NACB BVAPERIALPARI INGCORPORATION ANDIOR O A IIIRIC HATAERICANINSURANCECN7MPANY UAPERIAL PARKING (U S.1 ING ET AL MUM a ZURICH INSURANCE GOSIPAt1Y LTD CIO 801 W_ C40RDOVASiREET SUITE 3M VANCOUVER. EC VBB 161 OsturleR e COVERAGES THE POUCtESOF 0WRANC E LWED BELOW HAVE PEEN IWIEDTO THE PABURBO NMABO ABOVE FQ FaUCY PERICD ui=%T®. NMWfTHPfAMPW ANYQUUtENE r TERPAORCCNO QFA NCONTAALTOROTHER DOCUNENTwrM R�TTO W HICHTM CERTIFICATE NW HE ®PLIED Ca 6l1Y RFJ FERTAVfA THE RVQAtANCE AFFQRQEQ BYTHE PDLKE:SOESCRIEED HEREIN IS SUB ECTTO ALL THE T681f$, ETICi MOMS A ND OOrm1TIONS CF S" POUCIESlGGItEGATELSMS$ iOWNUAYHAVEPEEN REMACEQBYPAMCLA MIL "MapegI1RAf1[Q PoLmv WLW Lam dammMLLVAIM NIGr,00GV A X ammuta"LODOMmum GLO824MV430 0310112011 0310112012 * P IXAIIL W" 00cm ern an e s NjRSONALAADUbUUBY d0dWM.Ae10r M74 s Amnum Us �11LAO�pAMUW►APMADPOt N1m11G� 0011/Y1eYA66 1000,OBOUB r wv lAE A C offowLwwRV X11 -TIL 0310112011 M10 a 1=2 P 1 � Aw NO* Tcsr�RPe23K2946-1 nL erlraueweT ALLOAMMAUM AUTCOor1 i NR® AUTO! 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SLJrM800 IW�SeNDON�A O'Aenr�o I+mNxeR.rteFAaeotTear BRENIERTON, WA 98337 R rATae< AurxoRmmaea+reseaTxiwe rarueAUAOAnre :_,,:A.:.�-tsyr. AomuntreN.AOa ACORD LS PWLIlq ®ACORO CORPORATION 1988 1 impark 69 6. Equipment Technical Specifications Response impark Parking Enforcement City of Bremerton Mav 2011 e - MGITAL.�, PAYMENT TECHNOLOGIES Request for Proposal for the City of Bremerton Submitted to: City of Bremerton Finance Department x a 345 6 Street =tir '3 "r Suite 600 Bremerton, WA 98337 Submitted by: Harold Delos Reyes NY r t Impark t 1700 Seventh Avenue, Suite 106 Seattle, WA 98101 {' Telephone 206 - 381 -1789 1 ;k Fax 206 - 381 -9288 E-mail hdelosreyes @impark com A S 1 Date 'May 3, 2011 b „ a m a �a``ay`- � l Request for Proposal for the City o B remerton Table of Contents EXECUTIVE ...............................................:................................... ..............................1 SOLUTIONOVERVIEW ................................................................................... ............................... 4 RESPONSES TO TECHNICAL SPECIFICATIONS ........................................ ............................... 6 COMPANYPROFILE ..................................................................................... ............................... 23 CLIENT REFERENCES ................................................................................. ............................... 25 MUNICIPALITIES AND STATE ENTITIES 25 UNIVERSITIES 30 APPENDIX A — VALUE ADDED FEATURES ............................................... ............................... 33 APPENDIX B — DPT SYSTEM ARCHITECTURE ......................................... ............................... 34 APPENDIX C — LUKE II DATA SHEET ......................................................... ............................... 35 APPENDIXD — BOSS .................................................................................... ............................... 36 APPENDIX E — EMS BROCHURE., ............................................................................................... 37 APPENDIX F — BATTERY SPECIFICATIONS .............................................. ............................... 38 I I Digital Payment Technologies — Response to the City of Bremerton i Request for Proposal for the City of Bremerton Executive Summary Digital Payment Technologies Corp (DPT) is 7 - pleased to propose the LUKE II pay station to N ", n . Highllgfits° ~ address the City of Bremerton's Request for Proposal (RFP) for Pay- and - Display and /or Pay -by- aWidely? depioyed and{pioven a Space parking pay stations We are confident this I�solut►on� product exceeds the specifications outlined in the • mSupenor --Tel ce to m - rs via RFP and provides the best solution for parking FMS rntu►biie interface antl�conven►en management in the City � t mans - � g �_ payment opti � ons ' Thousands of DPT pay stations have been deployed Entiaacedo peratona ' l;eiifc►ency � in more than 250 municipalities throughout North am �� • Best rn =class seta P America Our units have helped improve service to ' .com l ant anPADS S Cl CI cerbfie�d consumers, enhance operational efficiency, p m maximize revenues, and deliver a superior return on • Pey�fiy- Space, way and; splay; investment and Pay- by_=lrcensel?late'in ne� and olfenngMaWK►mum ft, Service to Consumers �r :a �' -� • lntegIa Ur alead rig LUKE II pay stations can be configured to support a anfoicement�handheld; p Y payment p�� xw complete aria of a merit o bons that make the <• �Maxrmized =revenues without t parking experience more convenient for the a _M neetlrto raise rates consumer bills, coins, credit cards, coupons, mobile 49; ' t w phone payments, smart cards, and value cards 3upenor investment: (Refer to Appendix A - Value Added Features for � �• Open.architectuns = facilitates , more on DPT's flexible payment options and�49� s mtegrahon,with leading integrated services) They are easy to use and allow -� com lementa solutions ands" � ~ consumers to interact in a number of languages �atldboal thr�af -party p ►�cadons using a large color LCD screen In Pay -by -Space �nalservices� r ti�a deployments, consumers are also able to extend a parking transaction at any pay station without the inconvenience of having to return to their original parking location, which encourages compliance, promotes extended patronage of local businesses, and increases revenues Enhanced Operational Efficiency DPT's parking solutions enhance operational efficiency in a number of ways ■ Concrete operational benefits actually observed by some municipalities when deploying DPT parking solutions include a • Thirty-three percent productivity increase for meter operations staff • Thirteen percent decrease in out -of- service meter complaints • Twenty-five percent reduction in meter hooding time • Six -figure reduction in maintenance and collections costs • Real -time authorization of all transactions in a PCI compliant and PA -DSS certified environment reduces the costs associated with credit card processing and the risk of bad debt • Less maintenance and fewer collection resources required than an equivalent deployment of single -head meters • Remote configuration of pay stations by City personnel eliminates the need to frequently visit each unit to implement a rate or policy change Digital Payment Technologies — Response to the City of Bremerton Request for Pro for the City of Bremerton • LUKE II units are able to proactively notify collections or maintenance staff when an action is required • Enforcement operations are greatly improved efficiency and productivity can be improved 10- fold by using DPT solutions in conjunction with license plate recognition (LPR) enforcement Even without LPR, there are significant improvements • The same unit can be configured to operate in Pay- and - Display, Pay -by -Space or Pay -by- License Plate mode without the need to purchase any additional hardware Maximized Revenues Municipalities are frequently under pressure to generate more revenue, but this must carefully be balanced with public perception DPT pay stations have helped some municipalities increase their parking revenues by as much as 80 percent without increasing rates The LUKE II pay station's multiple convenient payment options, including bills and cashless payments, encourage compliance and allow consumers to purchase longer parking permits DPT's pay stations also eliminate revenue leakage associated with "time left on the meter' for the next consumer when Pay -by -Space or Pay -by- License Plate operational modes are configured Additionally, LUKE II supports more diverse and customizable rate structures (for example, hourly, daily, special event parking) than single -head meters and competing products, which have proved instrumental in promoting consumer adoption and increased revenues Return on Investment Based on DPT's analysis of your parking operation, the net benefit of selecting DPT pay stations over a new deployment of smart single -head meters could be as much as $17 8 million over a seven -year period The pay stations would effectively pay for themselves in 12 years The graph below shows a comparison of a number of different deployment options based on your particular parking situation and the parameters of the RFP As you can see, selecting DPT pay stations is by far the most favorable option Contribution of Each Factor to the Bottom Line Over Seven Years $70,000.000 s60 000 000 Besenne Revenue §50A00?00 Wderescon Purthete { rtraibh Rohs so 000,000 i T9 ¢y �1 event Bnfmcem n wcceo $60,000,000 ®en Crednards uNINnccePOnt801s i $20,000 Boo INNEE w AKiftt j Out-of -Wer Meters $10 , � Theft I OoL/Oack-end/CC fees $ �COuec6ons New New Keep jle A e St t au $110,W0 0001 Maintenance (Ne tl l el aessiPurchase Wo000OW) — +- Netam,da0ve CashBow Wnsdlusted) $(so 000 000) cadw Complete and Integrated Parking Management Parking is more than pay stations, and DPT knows that complete and integrated parking management yields superior results To that end, DPT has built its solutions around an open system architecture that allows integration with complementary best -in -class technology partners A complete integration with leading space sensor, Pay -by- Phone, smart card, credit card processing, enforcement handheld, and LPR platforms allows DPT to consolidate payment information in its PCI compliant and PA -DSS certified Enterprise Management System (EMS), a Digital Payment Technologies - Response to the City of Bremerton 2 Request for Proposal for the City of Bre Web -based software management tool, to conveniently present it to enforcement, accounting, citation management, or other applications Refer to Appendix B — DPT System Architecture for a complete representation of DPT's open architecture Consumers and municipalities alike benefit from DPT's integrated parking management approach • Consumers can, for example, enjoy the convenience of paying for parking with their mobile phone — they can even be directed to available parking monitored by space sensors by using a Smartphone application • Municipalities can increase operational efficiency by retrieving space payment data from DPT's EMS directly on a wireless handheld enforcement device, without ever having to visit the pay stations This can also be compared with occupancy information from space sensors and automatically uploaded to a citation management system Vehicle- mounted LPR systems can query the list of license plates that have been paid for at DPT pay stations in real -time while traveling at 50+ mph The list of applications beneficial to both consumers and municipalities is extensive DPT continues to partner and integrate with the best and most innovative vendors, servicing every aspect of the parking operation, and because DPT's system architecture is open and extensible, the possibilities for customization and expansion are virtually limitless Digital Payment Technologies — Response to the City of Bremerton 3 Request for Proposal for the Cit of Bremerton - - - - Solution Overview The LUKE II is the next generation pay station from DPT It follows on the heels of the hugely successful LUKE multi -space meter launched in 2004 Both models are built upon the success and experience gained from the Intella -Pay pay stations deployed throughout North America for the last 14 years LUKE II takes the key benefits of its predecessor and of the Intella -Pay — ease of use, security and flexibility — and adds unmatched technical capabilities and improved flexibility, services, and features The pay station has been specifically designed to offer robust security by way of separate compartments for maintenance and collections, superior efficiency, and multiple audit abilities w� Through the ability to integrate with products and services from best -in -class technology partners, LUKE II also provides you with a solid foundation on which to build a secure and expandable parking solution that can grow and evolve with your operation Key components of the DPT solution include ■ The LUKE II pay station ■ BackOffice Support System (BOSS) ■ EMS online management system Each of these components will be briefly discussed Additional details can be found in the product brochures contained in the appendices LUKE II Pay Station LUKE II delivers a visually distinctive design and exterior finish that will enhance the City's urban landscape Some of the outstanding features and benefits of the pay station include ■ Instantly recognizable ■ Separate maintenance and cash vault compartments ■ Coin escrow ■ 12- or 38 -key alphanumeric keypad ■ Multilingual support ■ Multiple payment methods coin, bill, credit cards, smart cards, cell phone, coupons, campus cards ■ Support for Pay- and - Display, Pay -by- Space, and Pay -by- License Plate ■ Remote configuration and rate updates ■ Color screen to deliver information services such as local maps, special events, and advertising ■ Ease of collection ■ Comprehensive management reports ■ Modular design allows for quick and easy maintenance, upgrades, and component replacement ■ Robust cabinet design to support the highest levels of physical security — enhanced locking mechanism and electronic lock support < ■ AC or solar power Digital Payment Technologies — Response to the City of Bremerton 4 Request for Proposal for the City of Bremerton ■ PC[ compliant and PA -DSS validated credit card data security More details on the LUKE II pay station can be found within the RFP technical responses Appendix C — LUKE II Data Sheet also contains additional information about the pay station BOSS Management Software All pay stations in the field are supported by best -in -class BOSS The BOSS software will allow the City to • Create multiple rate structures (hourly, daily, incremental, blended, special events, different vehicle types) • Create space - specific rates • Update rates, configuration settings, and ticket headers and footers remotely • Customize prompts in multiple languages • Generate industry- leading reports for operations and accounting departments remotely and in real -time Refer to Appendix D — BOSS for a description of features and functionalities EMS To leverage the power of the LUKE II technology to deliver advanced Web -based real -time applications, DPT is pleased to include EMS EMS is an Internet -based portal that facilitates the networking of all pay stations so that the City can manage its parking operations in real -time from any Internet - enabled computer The EMS Server is located off -site and is accessible through the Internet from anywhere that an Internet browser is installed Highlights of the EMS solution include • Real -time credit card processing • Real -time reporting • Real -time text messages sent to any Web - enabled device (computer, PDA), cell phone, and pager • Add time capability in Pay -by -Space and Pay- and - Display environments • Digital API for third -party technology integration (that is, enforcement handheld devices and accounting systems) Together, these components offer the most powerful multi -space parking solution in the industry Refer to Appendix E — EMS Brochure for an overview of the EMS functionalities t Digital Payment Technologies — Response to the City of Bremerton 5 Request for Proposal for the City of Bremerton R espo n ses to T echnica l Specificatio Specific responses to each requirement in the RFP may be found below Specifications from the City listed in the RFP appear in BLUE Responses from DPT to specifications appear in BLACK 1 Hardware -Pay Station Cabinet a The unit shall have a visually pleasing design and/or exterior finish. It should be compatible with existing street furniture and not be an Intrusion to the urban landscaping. The color will be specified by the City. COMPLIANT The LUKE II pay station's appearance will provide a unique enhancement to the City's streetscape The theme for the LUKE II mechanical design is "retro- inspired, contemporary " The result is a look which is instantly recognizable as parking related, but with all the capabilities required for modern, on- street parking including an alphanumeric keypad, with tactile, audible, and visual feedback, and a standard full color 640 x 480 resolution screen The default color for the LUKE II is gray A wide range of custom colors is also available upon request DPT can provide LUKE II in almost any color the City may select or will find an alternate color that provides a close match Please note that custom colors will impact lead times for orders, depending on the colors selected b Internal components enclosed In a theft resistant steel housing. Housing must be minimum 11 -gauge cold rolled and stainless steel. COMPLIANTT The LUKE II cabinet is made of 12 gauge zinc- coated cold rolled steel or stainless steel The pay station has two separate compartments The maintenance compartment houses all non -cash storage devices, while the: =� cash vault compartment houses the bill stacker and the stainless steel coin I canister The collection devices require separate keys to open them S Maintenance personnel without the cash vault compartment or cash storage device keys cannot remove the bill stacker or the coin canister Both compartments have a single key access to them, which is covered and not exposed externally This lock controls six locking points in the access doors that connect them to the main body of the cabinet For the two cabinet doors, the LUKE II uses the Mul -T -Lock high security cylinder locks that have a unique telescopic pin tumbler mechanism with internal and external pins This design, together with the lock's patented plug, delivers anti - drilling and anti -pick resistance In addition, each lock's three -in -one cylinder design enables the simple changing of your lock and key combinations Optional electronic locks can also be provided to offer improved physical security and access control c Units must be plumb mounted to sidewalk or City approved site. COMPLIANT The LUKE II is designed to be plumb mounted to a sidewalk d Bolts (anchor) must only be accessible by City maintenance staff and not viewable by the public. f Digital Payment Technologies — Response to the City of Bremerton 6 Request for Prop for the City of Bremerton COMPLIANT There are no exposed screws on the LUKE II cabinet The cabinet is mounted to the sidewalk or concrete using 5/8" bolts that are not exposed to the exterior of the cabinet and can only be accessed through the cash vault compartment door e Coin chute must have an anti -back up device to prevent coin retrieval and jamming by foreign objects. Coin chute must also have the capability to prevent the theft of time via manipulation of the meters by foreign objects. COMPLIANT Pull -back attempts are not possible as the coin acceptor is designed with a clamshell mechanism and funnel at the collection point, which prohibit coins from being pulled back The LUKE II supports a shuttered coin bezel that prevents the insertion of foreign objects This software - controlled bezel opens only when the pay station is ready to accept coin payment it is closed during all other operational modes that do not require coin payment thereby preventing the theft of time f Coins passing through the unit should be deposited directly into a removable sealed coin vault/canister securely enclosed in separate compartment of the pay station. COMPLIANT LUKE II supports a stainless steel coin canister housed in the cash vault compartment, separate from the maintenance compartment Coins passing through the coin chute are deposited directly into the coin canister The coin canister has a handle to allow it to be quickly and easily removed in less than one minute Separate keys are required to open the cash vault and to unlock and open the canister Maintenance personnel without the cash vault compartment or coin canister keys cannot remove the collections device g The unit shall have separate compartments for maintenance and collections. There shall be no access to the money in the cash box when the unit is open for maintenance or collection. COMPLIANT LUKE II peripherals are housed in two separate compartments — the upper cabinet, or maintenance compartment, housing all non -cash storage devices, and the lower cabinet, the cash vault compartment, housing the bill stacker, the coin canister, and the USB port used to download transaction data during cash collection a This system enables cash collections via a secure vault mechanism accessed through a dedicated external portal This vault is used only for cash collections while operational components are accessed r through the upper cabinet compartment By having collections and auditing separate from maintenance, the City is secure in the knowledge that maintenance personnel have no access to cash Collections personnel can perform collections and download audit information quickly as well as replace the bill stacker and coin canister in less than one minute h The height of the pay station unit, all coin and card aperture locations must be compatible with the Americans with Disabilities Act (ADA) requirements. COMPLIANT 1 2 Security and Locking Mechanisms Digital Payment Technologies — Response to the City of Bremerton 7 Request for Proposal for the City of Bremerton a No locks can be exposed beyond the flush mount of the housing. All locks must be out of the public's view. COMPLIANT Both the maintenance and cash vault compartment doors have a single key access to them, which is covered and not exposed externally This lock controls six locking points in the access doors that connect them to the main body of the cabinet b All locks (housing and vault) must be at a minimum equal to or greater than the superior high security locks currently on the market with anti - vandalism protection and have the capability to notify City Staff of potential vandalism or tampering. COMPLIANT For the two cabinet doors (housing and vault), the LUKE II uses the Mul -T -Lock high security cylinder locks that have a unique telescopic pin tumbler mechanism with internal and external pins This design, together with the lock's patented plug, delivers anti - drilling and anti -pick resistance In addition, each lock's three-in-one cylinder design enables the simple changing of your lock and key combinations Notification of any potential vandalism or tampering of the locks would be triggered by the shock/vibration sensors in the LUKE II cabinet that would send an alarm to City staff pagers, e-mail addresses, and /or cell phones DPT does offer electronic locks for the pay station that provide another level of security c Locks must not utilize oval or hollow keys. COMPLIANT Flat keys are used to open the LUKE II compartment doors, the coin canister, and the bill stacker Optional electronic locks can also be provided to offer improved physical security and access control d Locks must not utilize tumblers. COMPLIANT Although the LUKE II uses the Mul -T -Lock high security cylinder locks that have a unique telescopic pin tumbler mechanism with internal and external pins, optional electronic locks can be provided e Locks should be corrosive resistant and should not require regular cleaning or maintenance. COMPLIANT The LUKE II pay station is sprayed with a thermal coating of zinc This metallic chemical element bonds tightly with the underlying metal providing added protection against corrosion Not only is a zinc- coated pay station a cost - effective proposition, but it is also equal in corrosion - resistant status to a stainless steel cabinet but with the extra benefit of withstanding harsh climates and rigorous environs f Locks cannot be duplicated or purchased from either the vendor or lock manufacturer without the City's prior consent and approval. COMPLIANT The LUKE II cabinet keys are unique per client and cannot be duplicated g Separate keys must be available to prevent maintenance personnel from entering the collection area and vice versa. COMPLIANT Digital Payment Technologies — Response to the City of Bremerton 8 Requ for Prop osal for th Cit of B remerton An integral feature of the LUKE II is its separate maintenance and cash vault compartments This means maintenance personnel without the cash vault compartment key have no access to the cash storage devices and vice versa 3 Payment Types a Accept dollar (including Susan B. dollar), quarter, dime, and nickel coins. COMPLIANT b Pay stations must be able to detect and reject foreign coins and slugs. If the coin slot /s jammed or inoperable, the unit should still accept credit or cell phone payments. The unit shall notify City Staff of jammed or Inoperable coin slot COMPLIANT The LUKE II coin acceptor has two optical sensors to distinguish between different coins Coins not programmed into the coin acceptor will be rejected into the ticket cup If the coin acceptor is not working, consumers will not be given coin payment as an option on the LCD screen and will be offered alternative payment methods such as bills, credit cards or via cell phone A coin dam alarm will be triggered in EMS c Debit and Credit card acceptance shall Include at the minimum V1sa and MasterCard. The pay station and vendor must be Level 1 Payment Certification Industry (PCI) compliant Vendor supplying parking equipment must meet the credit card data security requirements outlined by the Payment card Industry Standards Council for service providers and/or software vendors. PCI Certification must be achieved through a third party audit process. The provision of voluntary security scan reports and questionnaires as proof of compliance will not be acceptable. COMPLIANT LUKE II can be configured via the BOSS software to accept any combination of the mayor credit cards available — Visa, MasterCard, American Express, Discover, and Diners Club Note that checking account debit cards accepted will be only non - PIN -based cards issued by Visa that do not provide credit capability All processes used by DPT equipment to authorize credit card data are designed to follow the latest practices as specified by the PCI Data Security Standard Both equipment and company services have been audited by a third -party to ensure these practices have been met DPT first received official compliance as a Level 1 Service Provider in April 2007 after completing an audit by a qualified security assessor (QSA) DPT continues to remain compliant to the PCI standard Additionally, DPT pay stations have attained PA -DSS validation, which brings the rigors of PCI security to the pay station level This assures the customer that if the pay station is stolen or compromised in some other manner, the credit card information is secure DPT's pay stations have been PA -DSS validated since December 2007 and continue to be one of the only on- street machines to achieve this status Confirmation of DPT's status may be found by reviewing the lists of Compliant Service Providers and Validated Payment Applications on Visa's Web site at www visa com /cisp or the List of Validated Payment Applications on the PCI Security Standards Council Web site at https / /www posecuntystandards org /approved companies providers /vpa agreement ph P d All transactions must meet or exceed the latest security requirements (encryption) for wireless bnancia/ data communications. { COMPLIANT Digital Payment Technologies — Response to the City of Bremerton 9 Request for Proposal for the City of Bremerton All data transferred between the pay station, EMS Server, and the processor's server is done using a minimum 128 -bit Secure Socket Layer (SSL) Additionally, credit card data within the communication itself is further encrypted with 2048 -bit RSA encryption Any encryption schemes in place by the Internet Service Provider (via Wi -Fi, CDMA, or GSM /GPRS technologies) further encrypt the data transmission e Pay & Display at different unit to be inter - connected so a customer may pay at any unit COMPLIANT f Pay -by -phone and time addition capability. Must have Cell pay (pay by phone) system. If any additional operating costs are associated with this service (i.e. hosting costs) those costs must be disclosed In your bid. Pay station machines must be automatically updated with paid parking for that space if a citizen chooses to use pay by cell. COMPLIANT DPT, Parkmobde, and Verrus Mobile Technologies have successfully combined technologies to integrate Pay -by -Phone parking and meter /back - office technology • Pay -by -Phone integration can provide capabilities that include • Allowing consumers to pay for parking by phone or at the meter • Text message reminders before parking expires • Consolidating enforcement on a wireless device Pay -by -Phone data information is sent from the Pay -by -Phone provider to a centralized enforcement database using standard, secure Internet protocols In some cases, integration also allows consumers to purchase parking via the DPT pay station and then extend the parking time remotely via the Pay -by -Phone service using a phone number printed on the back of the receipt 4 Screen a Shall have back lights to help with visibility but have energy saving capabilities. COMPLIANT The LUKE II LCD screen has backlit capabilities to determine when the backlight is activated to save energy b Shall be protected by Lexan windows or equivalent material. COMPLIANT c Shall be easily readable under various daytime and nighttime light conditions. COMPLIANT With its full color 640 x 480 resolution screen, the LUKE II screen instructions are bright and easy to read in various lighting conditions and view angles The software also features time of day controls to automatically switch to a high contrast mode, which is easier to read in bright lighting conditions d Shall be capable of displaying different fonts and styles of characters on the same screen and should use U.S. date style (MM: DD: YV) and time (HH :MM AM /PM). COMPLIANT The menu screens use pre - established fonts, sizes, and colors LUKE II also supports both roman and non -roman characters for system messages and prompts appearing on the screen Digital Payment Technologies — Response to the City of Bremerton 10 Request for Proposal for the City of Bremerton e Color LCD will be considered but is not mandatory. COMPLIANT LUKE II supports a full color 640 x 480 resolution screen f For Increased contrast, the screen must display dark lettering on light background, or light lettering on dark background. These contrast settings should be selectable and allow for automatically changing from one to the other and back at a predetermined time during the day. COMPLIANT The LUKE 11 software features time of day controls to automatically switch to a high contrast mode, which is easier to read in bright lighting conditions g All prompts on the pay station must be user configurable. COMPLIANT 5 Instructions to Paying Customers a Instructions should be provided in both English and Spanish. COMPLIANT The language options displayed on the pay station are programmed in advance in BOSS The standard menu screens can display up to four languages at any time English, French, Spanish, German, and Vietnamese character sets as well as simplified Chinese are currently available for all prompts Additional languages may be supported by customer request For the four language sets currently available, when the consumer goes to make a transaction, LUKE II will have a list of languages from which they can choose After that, all of the system prompts will be in that language The City may also have tickets printed in Spanish or French when these language choices are selected b Use of intematlonal symbols when and where ever possible. COMPLIANT LUKE II supports both roman and non -roman characters for system messages and prompts appearing on the screen c Instructions should be provided on the LCD screen, as well as, usage of decals and permanent signage on the pay station. Instructions should be clear and concise. COMPLIANT Instructional steps located on the pay station as well an intuitive menu screen help guide the consumer through rate selections and transaction processing No confusing decals need to be applied as the pay station is very user - friendly d Screen must maintain normal operation within 0 degrees Fahrenheit to 120 degrees Fahrenheit additionally in being located in a humid environment during the summer months where condensation can occur. COMPLIANT The display used in a LUKE II has an operational temperature range of -22° F to +176° F DPT pay stations are currently installed in climates ranging from hot and humid to very cold, such as East Lansing, Houston, Fort Lauderdale, Seattle, Milwaukee, Denver, and Anchorage 6 Keypad t a The unit must have a full numeric keypad. Digital Payment Technologies — Response to the City of Bremerton 11 Request for Proposes f th e City of Bremerton COMPLIANT LUKE II supports an alphanumeric keypad available in standard 12 -key or optional 38- key b When a key is pressed, an audible indication must be given to provide feedback to the parker. COMPLIANT c The keypad must be vandal resistant, weatherproof and corrosion resistant. COMPLIANT d The keypad must be modular and easily unplugged and removed with basic tools for easy servicing. COMPLIANT All internal devices are modular and are constructed to provide easy servicing either by hand or with a few tools 7 Coin Changer /Acceptor a Coin slot shall accept all coins through a single slot COMPLIANT b Must be capable of accepting nickels, dimes, quarters and dollars (including Susan B. dollar). COMPLIANT c Must reject all fraudulent coins and foreign coins immediately through the coin return cup. COMPLIANT d Must be of modular construction to allow for easy removal with basic tools. COMPLIANT All internal devices are modular and are constructed to provide easy servicing either by hand or with a few tools 8 Coin Compartment a All denominations of coins must be held in a double - locked secured cash box. COMPLIANT LUKE II supports a stainless steel coin canister housed in the cash vault compartment, separate from the maintenance compartment The coin canister has a single lock only Security to the cash vault is maintained by issuing separate keys to collections and maintenance personnel Maintenance personnel without the cash vault compartment or coin canister keys cannot access the vault or remove the collections device The coin canister has a handle to allow it to be quickly and easily removed in less than one minute A separate key is required to unlock and open the canister b The cash box must be secured when removed from the pay station. COMPLIANT A key is required to unlock and open the coin canister once it is removed from the cash vault c A key must be required to open the cash box. COMPLIANT Digital Payment Technologies — Response to the City of Bremerton 12 Request for P for the City of Brem erton d Staff without keys must not be able to remove or open the cash box. COMPLIANT 9 Credit Card Reader and Operation a The credit card reader must only partially ingest card, so that the customer maintains control of the card at all times. COMPLIANT Credit cards are inserted into the LUKE II credit card reader and removed by the consumer so that access to the card is always in control of the user This fact provides a higher level of comfort to consumers considering using their credit cards b The credit card reader must be modular and easily unplugged and removed with basic tools for easy servicing. COMPLIANT All internal devices are modular and are constructed to provide easy servicing either by hand or with a few tools 10 Power Supply a The pay stations shall be battery operated. Solar power is not mandatory but will be considered. COMPLIANT The LUKE II pay station is powered by a single 12V 33Ah sealed gel -cell battery that can be trickle charged using an AC powered charger or a 20 -watt solar power panel b Pay stations must be equipped with an auxiliary battery backup system. COMPLIANT The LUKE II pay station is powered by a single 12V 33Ah sealed gel -cell battery All information is retained in 256 MB of non - volatile memory in the event of a main power loss In addition, a pay station connected to the EMS system will provide a proactive notification if its battery power level is getting below acceptable levels In the event of a low battery condition, these notifications will enable the battery to be replaced before a complete power loss c Batteries must be able to be changed without use of significant tools. COMPLIANT No tools are required to change the power source The battery can be removed by hand and a new battery installed the same way d Minimum battery life at full charge shall not be less than 60 days. COMPLIANT If the pay station battery is charged with a regular AC or solar charge, the battery can continue to operate for 60 or more days The length of time the battery remains operational is also dependant on the number of daily transactions and direct sunlight provided in solar operations e Vendor must provide warranty and detailed spec cations for batteries. COMPLIANT The battery is covered under a 30 -day warranty The battery specification is a 1 x 12V 33Ah sealed gel -cell battery (Refer to Appendix F - Battery Specifications ) t f Unit must have a low battery indicator and be easily viewable. Digital Payment Technologies — Response to the City of Bremerton 13 Request for Proposal for the C ity o f Bremerton COMPLIANT The battery voltage can be checked at the pay station by logging into the Service Menu The voltage may also be reviewed on the Internet by logging into EMS if the pay stations are configured with remote communications and EMS services If the battery value is less than 12 OV, the battery must then be recharged or replaced with a fully charged one g Low battery indicator and alarm through viewing of remote software is required. COMPLIANT The battery voltage can be reviewed on the Internet by logging into EMS if the pay station is configured with remote communications and EMS services If the battery value is less than 12 OV, the battery must then be recharged or replaced with a fully charged one h Low battery indicator sent to small, pager and/or cell phones. COMPLIANT i A separate battery must be supplied to sustain the clock, calendar, audit information and RAM in the event of a main back up system failure or during battery replacement. Unit must retain rate structure, auditingffinancial data and maintenance data during battery replacement or power failure. COMPLIANT The LUKE II pay station is powered by a single 12V 33Ah sealed gel -cell battery All information is retained in 256 MB of non - volatile memory in the event of a main power loss In addition, a pay station connected to the EMS system will provide a proactive notification if its battery power level is getting below acceptable levels In the event of a low battery condition, these notifications will enable the battery to be replaced before a complete power loss 11 Serviceability a The contracting Vendor shall be responsible for all maintenance of the meters and systems. Impark's Meter department will be responsible for all maintenance of the meters providing local response on an ongoing basis 12 Data Management a All data (operational & financial) must communicate with remote backend software and must be viewable 24 hours, 7 days a week. COMPLIANT All data communicated between each pay station and the EMS Server is secured with a minimum 128 -bit SSL security protocol and is viewable 24 hours, seven days a week The wireless communication provides real -time reporting of activity by the minute as well as the ability to process credit cards in real -time b If a customer paid with a credit card, the data management software must allow City Staff to look up transaction history by credit card number and see what time, location, and parking space number or pay station the transaction was authorized, rejected or never attempted. COMPLIANT Credit card transactions utilize data to process the transaction Once the transaction is completed, all data is removed to meet PA -DSS standards The only data that remains after a successful credit card transaction is processed is the card type, the final four digits of the Primary Account Number (PAN), the digital signature Digital Payment Technologies — Response to the City of Bremerton 14 Request for Proposal for the City of Bremerton of the PAN, the time and date of the transaction, the pay station name where the transaction occurred, the space number in Pay -by -Space implementations, and the value of the transaction All encrypted data, including PAN and, is removed after the final authorization of the transaction All of these variables may be used to search for transaction information for customer service inquires These searches may be made online using EMS c Critical operational failure data or alarms must be transmitted to email, pager and/or cell phones immediately upon failure occurring. COMPLIANT Each pay station is continually doing self - diagnostics on the pay station operation If problems occur, proactive alarm notifications are sent to individuals assigned by the City to receive these notifications and each of these alarm notifications has a date and time stamp These are activities that would trigger an event log /message Alarms that are sent to pagers, cell phones, and e-mail include • Alarm On • Low Power Shutdown • Shock Alarm • Bill Acceptor Jam • Bill Acceptor Unable to Stack • Bill Stacker Full • Coin Jam • Battery Voltage Low • Printer Not Present • Printer Paper Low • Printer Lever Disengaged • Printer Paper Out d The unit shall be capable of wireless two -way communication to a remote communication center to transmit financial data, activity reports, and operational status of unit. COMPLIANT The LUKE 11 pay station can be enabled with real -time two -way communications using a number of different wireless technologies— GSM /GPRS, CDMA, 802 11 b/g wireless, and MetroMesh Wi -Fi (for example, Tropos Networks or Stnx Systems) The modems will ship with the pay station If GSM /GPRS is selected as the preferred network, the pay station may be updated at a later date with Wi -Fi technology The upgrade process involves the installation of a Wi -Fi modem, cabling, and bracket Only software configuration changes are required as the standard software supports both GSM /GPRS and Wi -Fi e Vendor shall explain in detail how their wireless two -way communication system works. Using the EMS remote management system, LUKE II will establish its own connection to the servers and push transaction and status information rather than require operators to "pull" information by dialing up each pay station As a result, each transaction is sent from the LUKE II as soon as it is completed, which means up -to- the - second reporting rather Digital Payment Technologies – Response to the City of Bremerton 1s Request for Proposal for the City of Bremerton than historical data only All of this information can be found through a password- protected Internet portal containing up -to -date status information on every pay station in the field This means that City personnel with password access can obtain information about the status of their equipment from any Internet - enabled computer in the world In addition, through the remote communications infrastructure, LUKE II has the option to do real -time credit card processing with direct deposit into the City's bank accounts when the LUKE II EMS remote management system is put in place This capability would eliminate any credit card fraud and potential revenue losses f All desktop software shall be Windows compatible. All databases shall be Windows compliant The software must compile reports for revenue, maintenance, and parking space usage. COMPLIANT BOSS is a Windows -based software program that resides on a desktop or laptop in the management offices of the LUKE II operator EMS is an Internet -based portal that is accessible from anywhere where an Internet browser is installed The LUKE II pay station software runs on an industry standard platform A variety of financial and statistical reports (transaction reports, stall reports, coupon usage reports, audit reports, and tax reports) are available through EMS and BOSS All reporting data is exportable either to a PDF (by default) or to a CSV (comma- separated value) file for importing into an external database or spreadsheet application, such as Microsoft Excel 13 The system must be able to create ad hoc reports about the on- street parking operation on a daily basis. a Parking management software shall, at a minimum, have the ability to generate the following reports: i Revenue by location or pay station COMPLIANT u Maintenance activity by collection area or maintenance route NON - COMPLIANT Maintenance logging is not currently available at the pay station, but plans are in place to release this capability in the future ui Maintenance activity by location or pay station NON - COMPLIANT Maintenance logging is not currently available at the pay station, but plans are in place to release this capability in the future iv Operational status by pay station COMPLIANT A report allows operators to see the operational status by pay station The operational status of each pay station can also be viewed in EMS v Daily collection report with location numbers COMPLIANT vi Date and time stamps for all operational events (failures, resets, low battery, coin Jams, collections, modular component replaced, etc.) COMPLIANT Digital Payment Technologies - Response to the City of Bremerton 16 Request for Propos f the C ity of Bre merton vn Date, time, type and amount of each transaction COMPLIANT 14 Software must be capable of displaying real time Information of unit status and location. Status should Include at a minimum any wamings or alarms, time remaining and expired spaces. COMPLIANT To address the City's interest in remote management capabilities and proactive alarm notifications, DPT proposes its EMS EMS is a real -time remote management system engineered specifically for the parking industry LUKE II is self -aware and can proactively notify the City with specific messages for situations that may include such events as low paper, low voltage or attempted break -in These messages may be set at different levels and can reach any number of people via e-mail, cell phone or pager —all in real -time EMS will store up to 2,000 alarm messages per pay station, which can then be exported to a CSV file for backup and future reporting requirements Alarms may also be cleared in EMS once investigated Space information is available online in real -time and can be accessed by any Web - enabled handheld device Citation management providers can also integrate with DPT's EMS platform to obtain stall information directly 15 Revenue Audit Capabilities a Unit shall record and store all critical financial data. COMPLIANT LUKE II records all transactions in a local database on each pay station controller and also records transactions on the EMS All data is protected from tampering within the controller by using 2048 -bit RSA data encryption Each credit card, coin and/or bill transaction has detailed information that includes the time and date, type of transaction, amount, excess payment, stall number, machine number, lot location and whether the transaction was processed in real -time or offline Reports may then be generated from this transaction data to compare against banking reports where credit card funds are deposited For cash transactions, similar data is recorded locally and on the EMS Server Audit reports are manually generated at the pay station when cash is collected so an accurate audit check can be made against the cash collected and the transaction data recorded These reports are then automatically communicated to EMS for ongoing online access b Unit shall transfer financial data to remote data management software. COMPLIANT All parking meters communicate into a centralized server, the EMS, for updated reports c Unit shall be accurate to within 99% of actual deposit (both coin and credit). COMPLIANT d Unit must reset to zero (0) after each collection of financial data. COMPLIANT e Resetting the meter or loss of power must not affect audit figures held in memory by the pay station. COMPLIANT All information stored in the LUKE II is retained in 256 MB of non - volatile memory in the event of a main power loss Digital Payment Technologies - Response to the City of Bremerton 17 Request for Prip for the City of Bremerton f Revenue must be sorted by denomination of coin and/or type of credit card along with totals. COMPLIANT All reports can be filtered by various options that include payment type and denomination of coin /bill, among others g Auditing software must be provided in bid so that actual count can be compared to audit amount values. Full reporting software must be Included. COMPLIANT A variety of financial and statistical reports (transaction reports, stall reports, coupon usage reports, audit reports, and tax reports) are available through the EMS and BOSS software that will be provided to the City All reporting data is exportable either to a PDF (by default) or to a CSV file for importing into an external database or spreadsheet application, such as Microsoft Excel Additionally, using DPT's Digital API, the City can develop an interface with EMS that will allow it to extract the data automatically and apply it to any custom applications the City needs 16 Training a Vendor shall provide training on an Individual basis or In a group setting as approved by the City for operation of the pay stations. COMPLIANT b Vendor must provide a training program for technicians and staff responsible for. i Installation, start up, and maintenance/repair of pay stations COMPLIANT u Coin collection COMPLIANT ui Programming rates and parking times/restrictions through the management software COMPLIANT iv Monitoring the equipment, generating reports and internal auditing COMPLIANT v Data file collection, credit card file downloading and processing, set up and maintenance of user account passwords, etc. COMPLIANT vi Vendor must provide a thorough outline of the training content and provide training schedule for both software and hardware. The schedule shall include periodic refresher training (continual evaluation), included but not limited to, emphasis on particular areas of City's choices and upgrades of software and/or hardware. COMPLIANT The specific training schedule will be determined by the number of people and functional areas involved in the overall management of the parking operations The general outline of the training activities includes Installation • Finalize pay station site selection and Pay -by -Space numbering sequence Digital Payment Technologies — Response to the City of Bremerton 18 R equest for P roposal for the City of Bremerton • Test wireless or cellular coverage at site locations • Rate table decisions — important to determine before signage completed • Signage preparation • Finalize communications methods and costs • Obtain quotes on AC power installation and book dates • Credit card merchant account processor setup • Pay -by -Space numbers painted on all spots — every space must have a unique number when considering all lots under use • Documenting employee procedures for operating • Cellular account setup • Site preparation for installation — concrete pads, conduit • Pay stations on -site • Pay stations installed • All appropriate signage is installed subject to Council- approved communications plan Signage covered until go live day BOSS and EMS Software Overview Training will be attended by any pay station administrators responsible for creating pay station configurations and rates as well as processing credit card payments and generating accounting reports i Software installation • Installing software • Backing up data Software overview and configuration setup • Review BOSS menu structure • Setup of user permissions • Setup of global settings • Create basic lot setting • LCD screen messages • Header and footer messages • Pay- and - Display, Pay -by- Space, Pay -by- License Plate • Payment options • Machine setup Rate tables • Rate table configurations • Fixed rate • Hourly rate • Daily rate Digital Payment Technologies — Response to the City of Bremerton 19 R equest f P roposal fo the City o B • Add time functionality Accounting on reporting • Reporting • Transaction reports EMS • Accessing the application • Setting up users and notifications • Reviewing EMS features LUKE II Hardware Overview The people who should attend are listed below Hardware review — attended by all maintenance personnel • Keys and locks • Keypad • Coin acceptor • Powering • Remote connectivity • Printer • Entering the Service Menu • Reports at the station • BOSS Data Key • Operations • Loading new rates • Obtaining transaction data • Maintenance • Changing paper • Cleaning printer Collections review — attended by all collections personnel • Collecting money • Entering service mode • Audit report generation Enforcement review — attended by all enforcement personnel • Entering service mode • Generating and reviewing Pay -by -Space and Pay -by- License Plate reports Review • Any items that require further review are handled during this time period Digital Payment Technologies — Response to the City of Bremerton 20 Reque fo r Proposal for the City of Brem A detailed schedule for administering the training program and ongoing refresher training will be determined in consultation with the City and may result in additional costs DPT provides regular product manual updates and online Webinars to educate clients on the features contained in new releases In many cases, these free Webinars and manual updates provide clients with additional training required However, in situations where staff changes are necessitated, additional training can be arranged vu The vendor shall provide ten (10) copies of the operating manual in English for installation, maintenance, and use (complete with wiring diagrams and specifications) are to be provided at the time units are delivered. COMPLIANT 17 Inventory of Parts a Vendor must be able to provide and install the replacement parts, Including full unit replacement if needed, within 72 hours from original request Impark will install and provide all maintenance requirements to the meters, including full unit replacement if needed 18 Customer Support & Service a Vendor must provide a point of contact that Is able to be reached Monday through Friday during normal operating hours (8 am to 5 pm), PST. Vendor must also provide a point of contact for after hour emergency requests. COMPLIANT DPT has a group of dedicated telephone support personnel who answer technical calls during regular support hours (5 30 a m to 5 00 p m PST) Telephone support personnel are also available outside of regular support hours, however, additional charges may apply as outlined in our Warranty contract Impark call center available via Bremerton field office b Vendor must return phone calls the same day should City need immediate assistance. COMPLIANT While some callers may have to wait for a period of time in a calling queue or need to leave a message, DPT always has available resources to assist so that callers are contacted within one hour of their original call c Vendor must provide detailed scheduled maintenance guidelines and instructions to ensure that Vendor is maintaining the equipment as required to insure optimal performance. COMPLIANT DPT has a preventive maintenance program that primarily centers on cleaning all components, lubricating locks and hinges, and inspecting the cabinet for any required touch -up paint A detailed step -by -step maintenance schedule is outlined in our LUKE II Maintenance Guide, which will be provided to the City upon awarding of the contract 19 Installation a The City shall Identify locations for pay stations or meters with recommendations from Vendor. UNDERSTOOD Digital Payment Technologies - Response to the City of Bremerton 21 Reque for Pr for the City of Bremerton b Vendor to assist with identifying locations for pay station signage. All costs for space markings and sign creation will be paid by the Vendor and are included as part of this RFP. Impark will provide City of Bremerton with recommended meter placement and suggested starting quantity c Pay stations will be installed predominantly on sidewalks. Full installation will be completed by the vendor including activation of the units. COMPLIANT Impark to install and activate meters d Installation shall be performed by a Califomla Licensed Contractor. UNDERSTOOD 20 Unit Programming a The unit is to be fully programmable. Field programming Is to be accomplished by Vendor Staff. COMPLIANT Impark fully trained to program meters 21 Wire less Handheld Citation Device a The Vendor shall supply one (1) wireless handheld citation device to allow City enforcement staff to download information regarding parking space times directly from the pay station to the handheld. Impark to respond This proposal does not include a handheld citation issuing device We offer Digital API incorporated into our EMS Digital API allows for third -party technology integration, such as a handheld enforcement device, to pull space expiry times from the EMS in real -time and so improve quality of citations and efficiency of enforcement operations DPT is currently integrated with Complus Data Innovations, ParkTrak, and T2 Systems The City is welcome to contact these leading enforcement companies to enquire about individual handheld citation devices I Digital Payment Technologies — Response to the City of Bremerton 22 Request for Proposal for the City of Bremerton Company Profile Founded in 1997 as Digital Pioneer Technologies, DPT has grown to become a recognized, leading �HI h provider of automated payment solutions to the North American parking industry, with a strong and i ro eo;s consistent focus on technology leadership, customer service, and the provision of total business solutions The company's specific business is designing, 7 a manufacturing, selling, and supporting complete parking solutions for public and private parking lots, a garages, and streets DPT's LUKE, LUKE II, and SHELBY multi -space pay stations interface with the tl optional Web -based EMS, a sophisticated back -end parking management platform that provides real -time information on all aspects of parking operations, as e well as sophisticated reporting and analytics, and remote pay station configuration r DPT has a long history of innovation, including industry-first capabilities such as real -time credit card Q P 7 processing, PCI compliance, and WI-Fi support DPT's products continue to leverage technological; advances such as Pay -by -Phone support, solar power, and advanced coupons, to improve operator and consumer convenience DPT is a trusted name in the parking industry with more than 8,000 pay stations deployed in 250 cities across North America including Anchorage, AK, Ann Arbor, MI, Charlotte, NC, Chattanooga, TN, Delray Beach, FL, Fort Lauderdale, FL, Glendale, CA, Miami, FL, Milwaukee, WI, New York, NY, Redwood City, CA, Riverside, CA, Seattle, WA, Tampa, FL, Vancouver, BC, Ventura, CA, West Hollywood, CA, and White Rock, BC DPTs groundbreaking moment occurred in 2006 when it phased in a deployment of the LUKE pay stations in the City of Houston to total over 1,000 units DPT has also solidified partnerships with companies in the parking industry to offer complementary products in the areas of enforcement, citation management, credit card processing, occupancy sensors, and license plate recognition, as well as an extensive network of certified local service companies The original foundation of DPT's product lineup is the off -street Inteila -Pay pay station DPT incorporated a number of innovative features in these machines, including Pay -by -Phone integration, audit function, and smart card support. These innovations have cemented DPT as a leader in the development of parking management technologies In 2004, DPT leveraged its years of experience in parking meter technology by introducing the LUKE pay station for the on -street municipal market LUKE takes the key benefits of the Intella- Pay —ease of use, security, and flexibility —and adds unmatched technical capabilities, enhanced physical design, and improved flexibility and services The LUKE II is the next generation pay station In 2005, the off -street SHELBY pay station was unveiled to package the new technical advancements delivered by LUKE into a robust cabinet design The first SHELBY installation took place at California State University, Long Beach, and involved the deployment of 20 pay stations providing new capabilities that included hopper change support. Since that time, over 500 SHELBY units have been installed throughout North America All these pay stations products act in synergy with the EMS back -end in order to deliver a complete parking solution to clients t Digital Payment Technologies – Response to the City of Bremerton 23 Reques f or Proposal for the City of Bremerton DPT's parking solutions exceed common industry standards for payment security In April 2007, DPT delivered on its promise to provide its clients with the highest levels of credit card data security in the industry by successfully completing its security audit and achieving full certification as a Level 1 Service Provider under the PC[ Data Security Standard (httD 11www Dcisecuntystandards " In April 2009, DPT began shipping the LUKE pay station to include the new RADIUS power management system, incorporated into LUKE II RADIUS reduces the power consumption of these electronic meters by up to 75 percent so the meters can more efficiently operate with solar technology in low light conditions and still be configured with all of the latest technological capabilities In 2010, DPT launched its license plate - enabled parking (LEP) solution Rounding out existing Pay -by -Space and Pay- and - Display capabilities, LEP adds Pay -by- License Plate parking to the pay station and enables applications that benefit both consumers and parking operators Enforcement via license plate recognition, advanced mobile phone options, citation payment at the pay station, and reserved parking by license plate are congruent ecosystems of advanced parking technology delivered by DPT t Digital Payment Technologies — Response to the City of Bremerton 24 Request for Proposal for the City of Brem Client References Municipalities and State Entitles Ann Arbor Downtown Development Authority, MI Joseph Morehouse, Deputy Executive Director, DDA Tel 734 - 997 -1309 Fax 734 - 997 -1491 E-mail lmorehouse(Wa2dda om Installation Date Spnng 2009 Type of Pay Station LUKE, solar - powered Number of Pay Stations 75 Payment Options Credit cards, coins, Pay -by -Phone Connection Type CDMA EMS Services Reporting, real -time credit card processing, alarming DPT was awarded a five -year contract through Traffic and Safety Inc to supply LUKE pay stations for deployment throughout the Ann Arbor Downtown Development Authority, MI, in 2008 To date, there are 75 units deployed citywide, with a further 75 units per year growth to complete the five -year contract Ann Arbor's LUKE solar - powered on- street pay stations accept credit cards, coins, and Pay -by- Phone The pay stations also offer on- screen payment instructions in multiple languages, as well as remote back -end system management through DPT's Intemet -based EMS EMS enables the city's officials to remotely update all pay stations, in real -time, with new rate and configuration information The success of this citywide implementation has also been attributed to the key role that Republic Parking Systems has played in operating Ann Arbor's on- and off - street parking City of Houston, TX L►liana L Rambo, CAPP Tel 713 - 853 -8276 Fax 713 - 853 -8913 Installation Date September 2006 Type of Pay Station LUKE, solar - powered and some AC powered Number of Pay Stations 1, 000 Payment Options Credit cards, bills, coins Connection Type 802 11 g W► -Fi network EMS Services Reporting, real -time credit card processing, remote updates DPT was awarded a three -year contract by Affiliated Computer Services, Inc (ACS) to supply 750 LUKE pay stations for deployment throughout the City of Houston, TX, in September 2006 There is an option to supply a further 500 LUKEs before the end of the contract to make up a city- wide total of 1,500 stations This project also represents the first municipal parking meter system in the U S that does not rely on a cellular network, but instead communicates exclusively using a dedicated 802 11 b/g Wi -Fi network The City of Houston will evaluate the performance of this Wi -F1 system to determine if it Digital Payment Technologies - Response to the City of Bremerton 25 Request for Proposal for the City of Bremerton can be expanded to assist public safety and public service employees to improve the accuracy and timeliness of their duties At the conclusion of the trial, the LUKE pay station was rated the highest by both city officials and the public Houston's LUKE solar - powered on- street pay stations accept credit cards, paper currency, coins, and Pay -by -Phone The pay stations also offer on- screen payment instructions in multiple languages, as well as remote back -end system management through DPT's Internet -based EMS EMS enables City of Houston officials to remotely update all pay stations, in real -time, with new rate and configuration information The successful awarding of the contract caps a two -year evaluation period by the City of Houston to investigate general system integrators, on- street pay station manufacturers, and W1 -F1 network suppliers for its on- street parking system City of Glendale, CA Tad Dombrosk►, Parking Manager Tel 818 - 548 -3960 Fax 818 - 409 -7027 Installation Date October 2008 Type of Pay Station LUKE, AC- powered Number of Pay Stations 75 Payment Options Credit cards, coins Connection Type GSM EMS Services Real -time remote updates, real -time credit card processing, real -time reporting DPT was awarded a three -year contract to supply the City of Glendale with up to 75 LUKE pay stations in August 2008 Within two months, the units were deployed on Brand Boulevard and throughout the downtown area for both on- and off - street implementation Glendale's LUKE AC- powered on- street pay stations accept credit cards and coins The pay stations also offer on- screen payment instructions as well as remote back -end system management through DPT's Internet -based EMS EMS enables City officials to remotely update all pay stations, in real -time, with new rate and configuration information, and also facilitates real - time credit card processing and reporting Phase 1 of the City's project was implemented along several blocks of Brand Boulevard to assist in the overall management of parking and traffic flow Prior to the installation of the DPT parking meters, there had been no pay parking on Brand for more than 30 years As part of its Mobility Plan, the City wanted to increase available occupancy on Brand Boulevard by implementing pay parking while encouraging patrons to take advantage of the off - street garages in the area by offering 90 minutes of free parking Almost immediately after the launch of the project, the City showed that parking levels on Brand had normalized close to the optimal occupancy of 85 percent and the parking meters provided a strong revenue source MTA Metro -North Railroad, New York, NY Philip Pehilo, Assistant Director, Operations and Tel 212 340 4934 Parking Services Business Development, Fax 212 340 3165 Facilities & Marketing Department E -mail Peh110 Dmnr om Installation Date February 2010 Type of Pay Station SHELBY, AC powered Number of Pay Stations 56 installed to date (project completion will equal 90 units at 34 stations ' by the end of 2010) Digital Payment Technologies — Response to the City of Bremerton 26 Re quest for Proposal for the City of Bremerton Payment Options Bills, credit(deb►t cards, coins Connection Type GSM EMS Services Real -time credit caul processing, real -time data integration MTA Metro -North Railroad (MNR) and its private parking operator, LAZ Parking (LAZ), after running a trial of various vendors, including VenTek (current supplier of electronic meters), selected the SHELBY pay station as its preferred multi -space meter for use at a total of 34 rail stations parking facilities SHELBY is based on the LUKE platform, and due to the system flexibility, provides change as well To date, 56 pay stations have been installed to provide a wide range of payment options in a quick transaction mode with proven reliability MNR and LAZ are expected to continue to install DPT products for a total of 90 meters at 34 stations located on the Hudson and Harlem lines The SHELBY meters allow users to pay with bills, coins, and debittcredit cards authorized in real -time, and their networking capability will allow consumers to pay at any SHELBY meter within the parking facility MNR and LAZ intend to take advantage of the full color screen in the future for the public's benefit These pay stations are connected to DPT's EMS, the online management system that delivers a range of real -time services, and are monitored for performance, enforcement, and financial data City of West Hollywood, CA 8300 Santa Monica Blvd West Hollywood, CA, 90069 -4314 Jackie Rocco, Parking Operations Manager Tel 323 - 848 -6426 Rod Marquez, Assistant to the Parking Manager Tel 323 - 848 -6400 Long Thu, Manager of Parking Operations & Collections Tel 323 - 848 -6830 Installation Date 2003 Type of Pay Station LUKE and SHELBY, solar - powered Number of Pay Stations 13 Payment Options Credit cards, coins Connection Type GSM EMS Services Pay -by- Phone, real -time credit card processing, add time at any pay station In early 2005, the City of West Hollywood and DPT implemented nine LUKE pay stations during an on -street trial evaluation At the end of the trial, the City of West Hollywood released an RFP calling for the purchase of additional pay stations to replace all its existing single -head meters with multi -space technology The solar - powered pay stations are fully configured to accept payment in coin and credit cards with real -time online authorization, as well as an integrated cell phone payment system This parking application now allows consumers to pay for and add time to any space from any pay station After all RFP responses were evaluated, DPT was selected along with two other vendors for oral presentations by a neutral evaluation committee DPT was officially awarded the contract and is currently rolling out additional machines for on -street and off -street applications Redwood City, CA Dan Zack, Downtown Development Coordinator Tel 650- 780 -7363 Fax 650 - 780 -0128 Installation Date 2007 Type of Pay Station LUKE, solar - powered Number of Pay Stations 42 Digital Payment Technologies — Response to the City of Bremerton 27 Request for Proposal for the City of Bre Payment Options Credit cards, coins, bills Connection Type Wi -Ft MetroMesh network EMS Services Real -time credit card processing, real -time remote updates, Pay -by- Phone, add time at any pay station DPT was selected by Redwood City, California, to supply 42 Wi -Fi -based pay stations for the City's downtown core The LUKE pay station was chosen to provide city consumers with a range of payment options and conveniences while helping to facilitate the implementation of Dr Donald Shoup's revolutionary plan for urban revitalization Dr Shoup is a professor of urban planning at the University of California, Los Angeles (UCLA) and author of the book The High Cost of Free Parking "In Redwood City, we have a challenge," says Redwood City's downtown development coordinator, Dan Zack "We have a downtown core that suffers from gridlock as people circle the area looking for available on- street parking The irony is that there are stalls sitting empty only blocks away " Redwood City's LUKE on- street pay stations are connected to DPT's EMS via a Wi -F1 MetroMesh network This Wi -Fi connectivity enables the City to offer new capabilities such as real -time credit card authorization, Pay -by -Phone integration, and the ability to add time at any pay station "They're all connected and share information with each other," notes Zack DPT's EMS provides Redwood City with the ability to closely monitor vacancy rates and ensure that parking availability is maintained at an optimum level If rate changes are required, updates to all of the pay stations may be made immediately via the Internet City of Milwaukee, M Cindy DeAngelos, Parking Finance Manager Tel 414 -286 -2404 Paul Klajbor, Administrative Services Manager Tel 414 - 286 -3271 Fax 414 286 -3344 Installation Date June 2007 Type of Pay Station LUKE, AC- powered Number of Pay Stations 175 installed with 53 additional pay stations recently ordered Payment Options Credit cards, coins Connection Type GSM EMS Services Real -time credit card processing, real -time data integration The City of Milwaukee has installed 175 LUKE pay stations in its downtown corridor and recently placed an order for an additional 53 LUKE pay stations for installation in 2010 "The LUKE meters will allow users to pay with coins, debit, and credit cards authorized in real -time, and their networking capability will allow consumers to pay at any LUKE meter The City intends to take advantage of the full colored screen to provide the public useful information on current events in the area," stated Paul Klajbor, Administrative Services Manager Milwaukee's pay stations are connected to an enterprise version of DPT's EMS, the online management system that delivers a range of real -time services that is hosted by the city itself The first of its kind in the industry, the enterprise server option allows the city to maintain tighter control over its data ' Milwaukee intends to develop several new applications in -house using Digital API, an application that enables real -time exchange of data between EMS and third -party technologies This data exchange will assist in areas such as enforcement and maintenance Digital Payment Technologies - Response to the City of Bremerton 28 Request for Proposal for the City of Bremerton Chattanooga Area Regional Transit Authority ( CARTA) Kirk Shore Tel 423 - 413 -4385 Installation Date 2006 Type of Pay Station LUKE and SHELBY Number of Pay Stations 43 Payment Options Credit cards, coins, bills Connection Type CDMA EMS Services Online credit card processing, reporting, CARTA chose DPT after an extensive RFP process in early 2006 The rollout called for off - street and on- street pay stations spread throughout the City utilizing Pay -by -Space and Pay -and- Display modes As of September 2007, CARTA has deployed 29 on- street and 14 off - street pay stations and is constantly adding more at a rate of six every few months CARTA appreciates the ability to consolidate all its parking operations under one system and has drastically reduced its operational overhead City of White Rock, White Rock, BC Matthew Green, Pay Parking Manager Tel 604 -541 -2284 Installation Date 2004/2005 Type of Pay Station LUKE, AC- and solar - powered Number of Pay Stations 37 Payment Options Credit cards, coins Connection Type CDMA EMS Services Real -time credit card processing, add time at any pay station, Pay -by -Phone DPT was awarded the White Rock contract after an RFP process involving the City of White Rock and the consulting arm of KPMG DPT began installation of the first of five phases in November 2004 The total implementation involved 37 LUKE pay stations configured in a Pay -by -Space mode to accept coins and credit cards Nine of the units are AC powered and 28 are solar powered All of the units are connected wirelessly via CDMA cellular modems to enable connectivity to DPT's EMS service This real -time connectivity provides consumers in White Rock with three key benefits 1 The ability to purchase a ticket and add time for any parking space in White Rock at any machine 2 Enables real -time authorization of consumers' credit cards 3 The ability to pay for parking by cell phone White Rock utilizes three real -time EMS services —real -time credit card authonzation, monitoring and alarming, and reporting and remote rate configuration The LUKE pay stations are replacing current pay stations in parking lots, individual meters in parking lots and on- street individual meters In 2006, the City of White Rock was recognized by the provincial government for the innovation of its parking program and the use of the LUKE parking meter The City received the Innovative Idea Award from the Government Finance Officers' Association (GFOA) of British Columbia in recognition of its waterfront pay parking technology and practices Dlgltal Payment Technologies – Response to the City of Bremerton 29 R equest for Proposal for the City of Bremert City of Fort Lauderdale, FL Diana Alacom, Assistant Parking Director Tel 954 -828 -3793 Installation Date 2005 Type of Pay Station LUKE, AC- and solar - powered Number of Pay Stations 30 Payment Options Credit cards, coins, bills Connection Type GSM EMS Services Real -time credit card processing, reporting, real time updates After an extensive RFP process, DPT was selected as the preferred choice for the City of Fort Lauderdale's prestigious Los Olas street project Upon successful completion of a 90 -day evaluation, the City replaced the current Parkeon multi -space meters with DPT's LUKE pay station The City chose the LUKE because of the pay station's advanced features and DPT's corporate vision and outstanding customer service Features such as immediate real -time authorization, meter aesthetics, ease of maintenance as well as more advanced features such as screen display, meter networking, and reporting played an integral role in the selection process Anchorage Community Development Authority, AK Rick Onstott, Work City of Anchorage Parking Director Tel 907 -297 -4404 E -mail nckonstott(&-acda -aa com Installation Date July 2008 Type of Pay Station LUKE, AC powered Number of Pay Stations 23 with a further three orders pending Payment Options Coins, bills, credit cards Connection Type GSM EMS Services Real -time credit card process, reporting, custom cards, Digital API Anchorage has a total of 23 LUKE Pay -by -Space pay stations, which are deployed both on- and off - street in eight surface lots covering approximately 700 spaces The machines are integrated with T2 Systems for enforcement Anchorage has partnered with DPT for two years and is in the process of ordering three new LUKE pay stations to accommodate its parking expansions The City recently introduced Pay -by -Phone through Verrus and that feature is being very well received Anchorage's revenues have increased by over 30 percent from its previous otter box parking, and its customer experience is more positive with lower disputes over citations The Motorola MC75 handheld gives real -time space status, and the ability to take pictures and upload them into the Flex system empowers the City for seamless adjudication In addition, Anchorage's administrative costs are lower due to having the system located in one central database Universities University of California at Santa Barbara, Santa Barbara, CA Tana Luc►do, Assistant to the Director of Transportation Tel 805 -893 -8731 Fax 805 -893 -3108 Installation Date June 2003 Digital Payment Technologies — Response to the City of Bremerton 30 Request for Proposal for the City of Bremerton Type of Pay Station LUKE, AC- and solar - powered (switched from Intella -Pay to LUKE) Number of Pay Stations 89 Payment Options Credit cards, coins, bills, campus cards, coupons Connection Type Ethernet/Wi -Fi EMS Services Pay -by- Phone, add time at any pay station, real -time credit card processing, campus cards UCSB currently operates 89 AC- and solar - powered pay stations on its campus with more than 26,000 transactions generated per month The university has a networked system that encompasses over 6,000 parking spaces that allow consumers to pay for their space and add time to their current space from any location on campus Methods of payment include cash (bills /coin), offline credit card, offline campus access card, coupons for the TAP program, and an integrated cell phone payment system UCSB undertook extensive research to evaluate alternatives for parking management technology The finalists included Lexis, Guardian Technologies, Parkeon /Schlumberger and DPT DPT was eventually selected as it was the only company that could integrate with the existing parking system and was able to customize its software to meet all the needs of the university (for example, campus cards and cell phone payment system) UCSB is currently adding more machines and migrating from the EMS monthly software solution to the hosted EMS model to eliminate the monthly reoccurring fees California State University, Long Beach, CA Bran Dunaway, PlannerlEsbmator /Scheduler Tel 562 - 522 -6132 Alan Moore, Assistant Director of Parking and Transportation Tel 562- 619 -8847 Installation Date January 2005 Type of Pay Station SHELBY, solar - powered Number of Pay Stations 29 Payment Options Credit cards, coins, bills, change dispenser, campus cards Connection Type Wi-Ft EMS Services Real -time credit card processing, campus cards, real -time reporting, real -time updates CSU Long Beach has to date installed 29 SHELBY pay stations on its campus The university went through an RFP process and DPT was selected based its product functionalities and capabilities CSU Long Beach pay stations communicate on the university's internal campus W1- R backbone The pay stations accept payment in credit card real -time, coins, and bills, and dispense change in a replenishing format The university also has its own on -site server that runs all the real -time EMS features described in the RFP response University of California at Los Angeles, Los Angeles, CA Devron Carter, Operations Manager Tel 310 - 466 -9950 Fax 310 - 825 -8709 Installation Date July 2004 Type of Pay Station LUKE and SHELBY, AC- and solar - powered Number of Pay Stations 36 Payment Options Credit cards, coins, bills Connection Type Ethernet Digital Payment Technologies - Response to the City of Bremerton 31 Request for Proposal for th City of Bremerton EMS Services Real -time credit card processing, real -time reporting UCLA currently has 36 LUKE and SHELBY pay stations deployed The pay stations communicate via the campus Internet to enable real -time credit card processing The university also utilizes DPT's EMS online access for real -time reporting and intelligent dispatching UCLA currently has several other locations that use existing pay stations from other vendors with plans to replace all of these with pay stations from DPT UCLA is currently adding more machines and migrating from the EMS monthly software solution to the hosted EMS model to eliminate the monthly re- occurring fees Texas A &M University, TX Dell Hamilton, Parking Services Manager Tel 979 - 862 -3439 Fax 979 - 862 -2095 E -mail deh .tamu edu Installation Date 2007 to 2010 Type of Pay Station LUKE and SHELBY, AC- and solar - powered Number of Pay Stations 15 Payment Options Credit cards, coins, bills, Pay -by -Phone Connection Type Ethernet, cellular EMS Services Real -time credit card processing, real -time reporting, real -time updates Texas A &M University currently has 15 LUKE and SHELBY pay stations deployed The university utilizes DPT's EMS online services for real -time credit card processing, real -time reporting, and intelligent dispatching The university chose the DPT suite of products because of reliability and excellent customer service and reseller support University of Michigan Diane DeLaTorre, Associate Director Tel 734 - 763 -2241 Fax 734 - 936 -7645 E -mail dianemd4unich edu Installation Date Numerous between 2004 and present Type of Pay Station LUKE with RADIUS, SHELBY Number of Pay Stations 14 , Payment Options Credit cards, coins, bills, Pay -by -Phone Connection Type CDMA EMS Services Real -time credit card processing, real -time reporting, real -time updates The equipment is used to control approximately 830 parking spaces in 13 locations We utilize most features of the equipment including multiple payment methods (coins, bills, and credit cards), add time feature, optional receipts, coupons, refunds, and programming to control times payment is accepted Plans are pending to implement Pay -by -Phone The equipment is very reliable and reporting is highly accurate We use solar power to operate the equipment at several locations, this has proven to be highly efficient The user interface is clear and user - friendly We worked with DPT to successfully develop an incremental rate structure, which we prefer Overall, we are very satisfied with the equipment and ongoing support i Digital Payment Technologies — Response to the City of Bremerton 32 Request for Proposal for the City of Bremerton Appendix A — Value Added Features Digital Payment Technologies — Response to the City of Bremerton 33 Campus C Improve Student Convenience and Service x� L The Blackboard Commerce Suite brings together BbOneTM disparate payment and access networks that form BbOne helps to extend the virtual boundaries of the operational core of the modern campus The campus by letting students use their campus ID card system integrates essential campus life elements at select area businesses And while many universities and improves overall service in part through payment lack the resources to implement off campus processing and facility access control Blackboard, a on their own, BbOne is a full outsource solution that leading provider of enterprise software applications, lets the university experience the positive revenue and Digital Payment Technologies (DPT) have teamed impact of off campus, without extending critical up to ensure that parking transactions are now part of resources to do so the solution The Blackboard Community SystemTM Blackboard Commerce Suite TM An online system that enables cardholders to make deposits, manage their accounts, and purchase The Blackboard Commerce Suite consists of three products and campus services The Blackboard applications that support all campus transactions, Community System also allows campuses to deliver including the ability to pay for parking personalized information to cardholders, making communicating with students effortless Blackboard Transaction SystemTM A reliable and sophisticated application for powering Campus Card Benefits commerce and access transactions, the Blackboard Transaction System securely processes virtually every Benefits of extending support for the Blackboard transaction on campus involving dollars, data, access campus card to your parking facilities include and authentication Improving convenience and service And because transactions from online readers Students no longer have to worry about using cash or are immediately logged to a central database, the a credit card to pay for parking, they can simply pay Blackboard Transaction System delivers real -time using the same card that's accepted at other facilities information with a wide variety of reporting options across campus t © 6GITAL: D> Blackboard PAYMENT T![HNO10011S CamPLIS Cards Obtaining business Intelligence Network Components Demographics of parkers can easily be analyzed by matching campus card IDs to parking revenues This 1 DPT's LUKE or SHELBY pay stations enabled with data can then be used to plan rate changes and future credit card readers expansion of campus parking facilities 2 DPT's Enterprise Management System (EMS) 3 Blackboard Commerce SuiteTM Reducing operating costs 4 Network Connectivity Accepting campus cards in your parking facilities increases operational efficiency and lowers your costs, as the need for frequent cash collections are reduced Additional Applications Paying for parking on DPT equipment is lust one area where students can use their Blackboard card Other Blackboard applications include ■ Touch screen point of sale systems ■ Facility Access Control and Security ■ Wireless payment and access control capabilities ■ Print and copy management ■ Laundry management ■ Vending purchases ■ Online account management ■ Off campus merchant services If you are using Blackboard campus card and would like to learn more about integrating with DPT pay stations, talk to us today 40 ies Digital Payment Technologies 9 Y 9 330 -4260 Still Creek Drive Burnaby, BC V5C 6C6 888 687 6822 1 digitalpaytech com s IMGITAL» Blackboard PAYMENT TECNNOL"tEE Coupons Increase Your Operational Efficiencies Coupons are a PIN code - based, fully auditable Operational Efficiency method of payment available from Digital Payment a Issue coupons to special guests or VIPs for Technologies (DPT) on the LUKE and SHELBY pay complimentary parking stations Coupons can operate in both online and a Issue coupons to staff, then optionally bill their offline applications Using this method of payment, department or organization you can allow an individual parker or groups of n Issue coupons to volunteers for complimentary parkers to purchase parking at a reduced rate Coupons can also be used to issue complimentary parking m exchange for their time parking permits a Issue coupons to eliminate the need to carry coins or use credit cards when testing pay stations Coupon Applications Benefits of Coupons The applications for coupons are as varied as the customers you serve Additional Payment Option Coupons are considered an additional method of Customer Service payment and can be configured to be accepted for Issue coupons as a goodwill gesture to parkers any rate available on the pay station Coupons can who have a valid customer service concern also be configured for special "Coupon Only" rates a Issue coupons as a promotional giveaway to By using coupons, you don't have to distribute tokens increase initial acceptance of a new parking or barcodes, just coupon numbers system Easy To Use Issue coupons as part of a local merchant loyalty The parker selects the rate that they wish to purchase, program and then enters their coupon number when prompted f3 Issue coupons when a pay station is unable to by the pay station The number is validated in real - accept coins or bills due to a jam or failure, thereby time, and if it is valid, a permit is issued avoiding an unnecessary citation for the parker MGITAL >y PAYMENT TECNNOL"IES .Cou Increased Parking Control Network Components Coupon use can be restricted to any combination of date, lot, region, pay station, space number, and 1 DPT's LUKE or SHELBY pay station number of uses With real -time validation, the system 2 DPT's Enterprise Management System (EMS) prevents abuse from people sharing coupons 3 Subscription to DPT's Coupon Module How Coupons Work 4 Internet connectivity Each eight -digit coupon number can be configured either offline using DPT's Back Office Support System (BOSS) or online using DDT's Enterprise Management System (EMS) Coupons can be created individually or through a batch process using a comma - separated value (CSV) file Once the coupons are configured they can be activated by uploading them to EMS or to individual pay stations Technology Integration Coupons can be used in conjunction with many types of third -party management systems By using the coupon number to identify individual parkers, management systems used for events and carpooling can easily connect to the pay stations Also, since coupons can be either single or multiuse, there is a high degree of flexibility in how they are deployed When used with third -party systems, coupons can also provide a method of participation validation To learn more about how coupons can improve customer satisfaction and increase operational efficiencies, talk to us today Digital Payment Technologies 330 -4260 Still Creek Drive fir*. Burnaby, BC w ;r V5C 6C6 xA ✓ 888 687 6822 1 digitalpaytech com a � �i i D VAVMTNT TSCMMOL RS Eigital API Integrate your systems and devices Managing parking operations using a variety of Accounting technologies has always been a challenge Work Connect financial data from various parking processes are inefficient, information is scattered, technologies to your primary accounting system and reports don't always show the big picture Digital Payment Technologies (DPT) recognizes Pay Station Monitonng these challenges and has responded by developing Display the status of your pay stations in applications a powerful and flexible solution using its dynamic other than the EMS software tool, Enterprise Management System (EMS) Space Monitonng DPT has developed a suite of Application Integrate with monitoring systems located in individual Programming Interfaces (APIs) specific to EMS to help parking spaces to deliver automated applications you manage your parking operations cohesively As that can proactively adjust rates and /or automatically a result, DPT is able to increase the value of the data notify personnel of vehicles requiring citations contained within the EMS, deliver the tools required to build new applications, and simplify how you manage Benefits of the Digital API information from various parking technologies o Greater integration between back -office systems Applications for the Digital API and devices o Simplified development of custom applications Enforcement o Improved information flow to streamline parking Deliver space data from pay stations to enforcement operations devices in real -time to improve quality of citations and n Immediate access to information efficiency of enforcement operations These devices can range from handheld ticket writers to vehicle- The potential applications for the Digital API is mounted license plate recognition (LPR) units limitless as almost any Internet - enabled system has the ability to integrate with them Maintenance Allow maintenance personnel to use Internet - enabled handheld devices to assist them with troubleshooting pay station issues e PAYMENT TECHNOLOGIES Digital AP f The Digital API Technology protocols A closed system means that the data is inaccessible and the data structures are hidden from The Digital API is available over the Internet using a view by the vendor DPT believes that access to standardized XML messaging system, which is used your data in a way that suits you is important to the to encode all communications to the API A client success of your operation or third -party technology would invoke a request by sending an XML message and then waiting for Network Components the corresponding XML response This exchange of information is encrypted using Secure Socket The delivery of Digital API -based applications requires Layer (SSL) and would include data such as space the following network components information or a license plate number, purchase and expiry times, current pay station status, transaction 1 DPT's LUKE or SHELBY pay station details, and any alarms that have been triggered 2 Subscription to DPT's EMS, including the Digital API service A common application of this technology is a 3 Third -party Internet - enabled systems or devices handheld enforcement device that retrieves space 4 Internet connectivity to the device expiry times from the EMS in real -time This application eliminates the need to manually print reports from the pay stations Another example is rT, 7 7- the integration with an LPR system, which allows 11 enforcement personnel to retrieve license plate z i information as they drive through the streets for up-to- 77i the -minute accurate data Technology Integration r f The Digital API allows for a higher degree of integration with third -party software such as enforcement, accounting, and monitoring systems pay EMS Third -Party Developing an open platform for integration Station Server Systems means accessibility to a wealth of information and functionality stored in the EMS Proprietary systems used by educational institutions, municipal If you have existing third -party parking technologies governments, and private operators will now be able and would like to learn more about how the Digital API to share information as if they were designed to work can work for you, talk to us today together from the start What is an open system? Digital Payment Technologies 330 -4260 Still Creek Drive An open system allows you to access the information Burnaby, BC provided you use the appropriate structure and V5C 6C6 888 687 6822 1 digitalpaytech com M! - {7 B 1YGITALy), PAYMENT T[CNNft"In Enforcemen t Integrate Your Pay Stations and Enforcement � C Digital Payment Technologies (DPT) is working to make Enforcement Integration Benefits life easier by integrating its LUKE and SHELBY pay sta- tions with existing parking enforcement systems With n Reduce costs through more efficient operations this integration, you can reduce enforcement costs, im- n Increase quality and quantity of citations prove collections and simplify your management n Increase revenues with more time to patrol lots Enforcement Applications o Simplify your management reporting and analysis Technology Integration The integration between your pay stations and en- forcement systems can deliver new efficiencies to your Integration between DPT's pay stations and third -party operation, such as enforcement systems is facilitated by Web Services technology Web Services allows pay stations, con - Real -time Wireless Space Data nected through DPT's Enterprise Management System In Pay -by -Space environments, wirelessly deliver pay (EMS), to talk to complementary web -based parking station space data to third -party enforcement devices technologies such as enforcement systems and hand - rather than manually print enforcement reports from held devices each pay station Reduce staffing requirements, save time and increase the number and accuracy of cita- Web Services utilizes a standardized XML messaging tions system to encode all communications to the Web Ser- vice For example, a handheld device would invoke a Consolidated Reporting Web Service by sending an XML message, and then Pay station transactions and citation payments can wait for a corresponding XML response This exchange now be consolidated into a single report Accounting of information would include stall valid and expiry times and operation personnel can access one system for and specific stall numbers to enable real time enforce - reporting purposes resulting in easier operations and ment better audit and internal control As all communication is in XML, Web Services is not tied to any one operating system, platform or program - I b PAYMENT TECNNOLOOIEE Enf e nt F w mmg language —Java can talk with Perl, Windows ap- Network Components plications can talk with UNIX applications, and hand- held units can talk directly to the EMS server The delivery of applications connecting the pay station to enforcement systems requires the following network Additional Web Services Applications components 13 Complete centralized reporting for parking solu- 1 DPT's LUKE or SHELBY pay station tions including gated systems, point -of -sale sys- 2 DPT's Enterprise Management System (EMS) tems and permit sales 3 Subscription to DPT's Web Services 4 Wireless Handheld Enforcement Devices* o New methods of analyzing user compliance by 5 Network Connectivity "* comparing paid tickets with real -time data from 6 Pay -by -Space operation physical space sensors, that show the presence of a vehicle ti Proactive citation notification to handheld devices integrated with physical space monitoring sys- tems 0 3 t r Handheld manufacturers have specific software and hardware requirements z„ fi some handheld de Aces may not be compatible with DPT systems GPRS GDMA 602 11b /g Wi -Fl Metro-scale IM Fl, Ethernet If you have an existing enforcement technology or other KG third -party parking system that you would like to inte- grate with your DPT pay stations, talk to us today r i s'" i ixQ T a L'tr I�tisu Digital Payment Technologies 330 -4260 Still Creek Drive Burnaby, BC V5C 6C6 888 687 6822 ( digitalpaytech com I 1WG1T'ALyD VAYMSNT TICHNOLOOISS Pay More Convenience, More Revenue � J q flex r'fr i Expand the payment options available to parkers, Digital Permits increase revenues and raise the rate of compliance by Administering parking permits digitally is a allowing parkers to pay using their cell phone streamlined and cost - effective approach for the instant application, renewal or revocation of customer Digital Payment Technologies (DPT) has teamed permits up with Verrus Mobile Technologies to bring you integrated Pay -by -Phone functionality that delivers E -vite consolidated enforcement and transaction reporting Send parking coupons by e-mail Each a -mail With Pay -by- Phone, you can reduce enforcement contains a clickable link that allows recipients to pre - costs and increase operational efficiencies register parking in advance for a specific day and time Pay -by -Phone Applications Event Parking Parking Payments Allow event parking to be purchased and pre -paid Allow parkers to use their cell phone to pay for online to eliminate costly and frustrating lines on the parking easily and conveniently Parkers pre - register day of the event their name, credit card and cell phone numbers once Future parking purchases are then automated by Pay -by -Phone Benefits calling a dedicated number, entering the lot number and the amount of time needed Additional Payment Option Statistics have shown that providing new payment Violation Payments options like Pay -by -Phone can increase revenues Collect payments instantly, 24 hours a day, seven dramatically as parkers select rates that allow parking days a week The parker simply calls a 1 -800 number for extended penods In addition, the convenience or goes online and the fully automated system of more payment choices increases compliance and processes the credit card payment reduces your enforcement costs �! e verrus EYGITAL: < < PAYMENT TECNNOLOOIES Pay-by-Phone Add Time Remotely Network Components Parkers can add time to their permit by phone, without needing to run back to their cars This leads 1 DPT's LUKE and SHELBY pay stations to more parking revenue and less violation issues 2 DPT's Enterprise Management System (EMS) 3 Subscription to Verrus Pay -by -Phone service Online Access 4 Network Connectivity * Parkers can access and print out their expenses 5 Pay -by -Space operation online GPRS, CDMA, 802 11 b/g Wi -Fi, Metro -scale Wi -R, Ethernet E-mail Receipts Parking receipts can be directly a -mailed to the parker Additional Pay -by -Phone Applications • Ticket -less hotel guest passes • Online reservations for airports and'events Technology Integration Through the integration of DPT's LUKE or SHELBY pay stations, DPT's Enterprise Management System (EMS) and the Verrus Pay -by -Phone solution, you will provide parkers with a higher level of convenience, and receive more comprehensive information I Consolidated Enforcement Data Transaction data from the Pay -by -Phone system can be easily merged with your pay station transaction data to provide consolidated reporting at the pay station for enforcement purposes Consolidated Revenue Data Transaction data from the Pay -by -Phone system can If you would like to add Pay -by -Phone to your parking be easily merged with your pay station transaction operations or would like more information regarding data to provide consolidated revenue reporting how Pay -by -Phone functionality can work for you, talk to us today Digital Payment Technologies u` 330 -4260 Still Creek Drive Burnaby, BC V5C 6C6 888 687 6822 ( digitalpaytech com v e verrus MGITAL PAYMENT TECHNOLOGIES Smart Cards A smarter way to park, pay, and go < Z_ x5 t F, The evolution of the mechanical parking meter to Parkers no longer need to scour for loose change the electronic parking meter has spawned a new to feed the meter The chip -based smart card offers way to pay for parking — the smart card Leading the parkers a convenient, hassle -free way to pay The way in this technology is POM, an Arkansas - based, mechanics of it are simple — a rechargeable card manufacturer of single -space parking meters POM's backed by a technology to process it in line with smart cards are widely used in the parking industry modern -day parking needs, the benefits to you, the today as an alternative to paying with cash operator, are multifold The POM smart cards — the legacy Bull Scot 5 crypto Benefits for Parking Operators smart card and the Atmel crypto smart card — are a cross - platform cashless form of payment that can be p A secure method of payment that uses state - used with both POM single -space meters and multi- of- the -art encryption to protect card data and space meters from Digital Payment Technologies prevent card copying or "topping up" (DPT) Because of their dual - purpose use, operators Q Reduced collection costs due to less currency in with existing POM single -space meters opting to meter vaults migrate to DPT multi-space meters, have a seamless migration with no hardware or software updates Cross - platform use —can be used in both POM required All that's needed is the current key hash single -head meters and DPT multi -space meters number of the existing group of smart cards to enable o Prevention of misuse by the establishment of a the LUKE and SHELBY pay stations to accept and smart card bad list process the smart cards o Upfront revenue from card sales and reloads, in DPT's support of the POM Bull Scot 5 and Atmel the bank earning interest while it may take weeks smart cards over the past few years makes the or months before a card's value is depleted transition from single -space to multi -space smart 13 Additional revenue is possible by selling card use effortless and secure Both card types utilize advertising on the card high -grade data encryption and are managed in DPT's Enterprise Management System (EMS) to provide safeguards against misuse FM PAYMENT TECNNOLOOIlS Smart Cards Benefits for Parkers Of une • More convenient than cash, no need to remember --- °..... .... ... to bring cash to pay for parking • Easier than cash, exact change every time Or&8 • Safer than cash 13 Card is reloadable and reusable 0 Easily load funds onto the card at the pay station* How it Works The smart card acts as an electronic purse in lieu of hard currency It is a pocket -sized card with an embedded microprocessor, which contains a stored dollar value that is deducted to pay for parking transactions, similar to debit card transactions The benefit to the parker is availability of instant "cash" to pay for parking During the course of a transaction, the pay station shows the smart card's current card balance and also prints the remaining balance on the receipt once the transaction has been completed Additionally, a parker can add money to the card via the Smart Card Reload function There is no need to purchase third -party equipment to enable thisr� functionality The POM smart cards can operate in both online and offline mode In offifne mode, connectivity to , DPT's EMS service is not required to accept or reload g3 POM cards However, in online mode, operators can conduct real -time credit card authorization at the pay station during the card - reloading process� Several DPT clients are already realizing the benefits $, 4 of cashless payment and have deployed POM } smart cards for use on their LUKE and SHELBY pay stations To learn more about how POM Smart Card functionality can work for you, talk to us today Digital Payment Technologies 9 Y ogles 4105 Grandview Highway Burnaby, BC V5C 6134 888 687 6822 1 digitalpaytech corn Development planned for early 2010 IM GIYAL.» Fm PAYMENT TECHNOLOGIES Request for Proposal for the City of Bremerton Appendix B — DPT System Architectura Digital Payment Technologies — Response to the City of Bremerton 34 \ Q r Lil o J ca�a c a oaea o °' ° > > > UQ C) 0- QU) U) U) Uw 0 I � I W Li - a Mu 0 � W I c uj FT I I LAR I I � I Afl, I Ir I 1 11 SEED ,) I n W I I W U) (.f) U c L L O U co U U U o � o U cn cn U J 2i ca Request for Proposal for the City of Bremerton Appendix C — LUKE II Data Sheet Digital Payment Technologies — Response to the City of Bremerton 35 The Next Generation LUKE Pay Station The highly secure LUKE It pay station builds upon Digital Payment Technologies' LUKE capabilities and provides a more comprehensive set of features LUKE II is a flexible pay station that is based on an open architecture system The pay station to I supports a variety of payment options and operating models that are built on an open architecture platform to enable a cost - effective way to manage your parking operations Through the ability to integrate with products and services from best -in -class technology partners, LUKE II also provides you with a solid foundation on which to build a secure and expandable parking solution that can grow and evolve with C Az0 your operation Features • Highly secure and easily recognizable design protects cash and enables consumers to easily know where to pay • Modular and flexible construction makes maintenance and future upgrades quick and easy • Advanced, real -time communication provides reports, _ _ r alarms, credit card authorization, the ability to remotely manage rates, and over - the -air pay station configuration • Multiple operational modes including Pay- and - Display, Pay -by- Space, and Pay -by- License Plate • Intuitive user - interface makes paying for parking simple and convenient RFID payment' adds to the extensive list of payment options including coins, bills, credit cards, smart cards, value cards, and coupons Separate compartments for maintenance and collection provide better security, efficiencies, and audit abilities -'e' Enhanced locking mechanism and electronic lock support on access doors offer improved physical security and access control 38 -key full alphanumeric keypad allows for easy navigation of the payment experience � Coin escrow refunds consumers' money when a transaction is cancelled + = new feature available 03 2011 Gr1i GITALDg VAVNTNT TECHNOLOO1tf I Specifications Cabinet 12 gauge zinc coated cold rolled steel or stainless steel Payment Options Coins, bills, credit cards, smart cards, value cards, RFID, coupons Card Reader Reads tracks 1/2/3 on ISO 7810 and 7811 magnetic stripe cards Reads and writes to ISO 7810 and 7811 chip -based smart cards Bill Stacker 600- or 1,000 -bill capacity Printer 2" receipt width Display Color backlit LCD with 640 x 480 resolution Keypad 12- or 38 -key alphanumeric with tactile buttons Locks Can be re -keyed twice without removal of lock cylinder Access Separate doors for maintenance and collections Communications Options GSM, CDMA, Wi -Fi, Ethernet Environmental Requirements Ambient range -40° C to +60" C ( -40° F to +140° F)* Relative humidity up to 85% Power AC 120 V or 240 V, 60 Hz for charging battery or 20 W sola p anel Oper Modes Pay- a nd - Displ Pay -by- Space, Pay -by- License Plate Multilingual Support Up to 4 languages using roman or non -roman characters Audible Alarm Senses shock and vibration Color Silver on gray or custom colors Standards UL/CSA approved, ADA compliant, PCI compliant, PA -DSS compliant using separatey purchased heater /insulator option low end of range Is -20` C ( -4° F) ambient without heater /insulator option Applications The LUKE II pay station is designed for both on- and off- L street environments Coupled with solar power and wireless O f communications capabilities, LUKE II can be deployed just - , -__ � 9 a] about anywhere, from busy city streets to remote national A parks p ; , , C' C = J 1 ;I EE Learn more ; K O N To learn more about LUKE 11 and how it can work for your FT 1 operation, contact your local DPT reseller or your Regional Account Manager o ( t W' � t D _.MCEL, Digital Payment Technologies 330 -4260 Still Creek Drive -�,6� Burnaby, BC ( V5C 6C6 38 -key full alphanumeric keypad allows for easy navigation in all operational modes 888 687 6822 1 digitalpaytech com IYGITAL�� PAYMENT TICKNOL0416S Request for Proposal for the City of Bremerton Appendix D — BOSS Digital Payment Technologies — Response to the City of Bremerton 36 Parking network configuration made easy �i* Y .rx • -s '�.. ,,., r " { L The power to quickly and easily configure your multi- Supported rate types include space parking network is at your finger tips o Hourly The Back Office Support System (BOSS) from Digital o Daily Payment Technologies (DPT) is a software application a Incremental that comes with every LUKE and SHELBY pay station, o Monthly enabling you to remotely configure and adjust rates as o Blended often as you want Updating your pay station network o Scheduled is as easy as using the BOSS data key or the Internet o Valid For via DPT's Enterprise Management System (EMS) o Expires At Configuration BOSS also offers a Restricted Rate that can be used to inform parkers of when and why the pay station(s) Each pay station can be customized to meet your are not in operation due to street maintenance or specific needs Settings for each pay station include special events o Accepted payment options Coupons E3 Accepted currency denominations o Receipt headers and footers Coupon numbers can be generated using BOSS to o Pay -by -Space and/or Pay - and - Display operation provide discounted parking for individuals or groups o Introduction screen message Types of parkers who could be provided with coupon numbers to receive discounted parking rates are Rates o Merchant customers The LUKE and SHELBY pay stations support a range 0 Special event attendees of rate types to provide you with complete flexibility tl Visiting dignitaries for your operations All rates can be previewed before Carpool pass - holders updating the pay station 6 MGITAL >�, PAVMSMT TSCMMOS IFS Languages Remote Configuration The LUKE and SHELBY pay stations support both Any change to a pay station's configuration or rate Roman and non -Roman character languages Pre- settings can be done in real -time using BOSS coupled configured languages can be displayed on both with EMS BOSS alone allows you to manually upload the pay station screen and the printed receipts configuration and rate changes to your pay station(s) Supported languages include by using the BOSS data key • English • French omme • • Spanish . . . . .. ...... . .... Cl Vietnamese o1,um All on- screen prompts and receipt fields can be modified using BOSS to meet your specific translation needs Offline Credit Card Processing All DPT products are audited by a third -party security assessor to ensure they are PCI data security compliant for both the online and offline processing of credit card transactions BOSS facilitates the offime processing of credit card transactions by manually downloading transactions from the pay station and then processing them To learn more about BOSS and the flexibility it Offline Reports provides to the LUKE and SHELBY pay stations, please contact your local reseller or DPT Regional Numerous reports can be generated in BOSS by Account Executive downloading pay station transaction data using the BOSS data key Report types include Digital Payment Technologies o Transaction Report 1405 Grandview Highway 13 Audit Report Burnaby, BC C3 Cash Report V5C 6B4 o Rate Report o Custom Card Report 888 687 6822 1 digitalpaytech com I® Dc3r6kL • `s a MGITALq�, PAYMENT TICHNOLOO19S I Request for Proposal for the City of Bremerton Appendix E — EMS Brochure Digital Payment Technologies — Response to the City of Bremerton 37 >i a H r S Cr) ter, Parking systems that ��,,� x require everything to be V ►' done manually are time consuming and expensive. r The cost of staff and maintenance can significantly affect profit margins. The Enterprise Management System (EMS) makes your y parking operations interactive: 1 " 1 there's a problem the machines will call you. And you can check on ,rr your machines remotely. ( s °` You'll save time and money. J y� � /� .. .. { Red wce your costs. In eases y our, reve Ow Imp, rove your.co . -,N S� r • �a �' 3 ` , , fit � (, t L ` � �� � #*1 � , ^.1'' � � \,1" 4 �� � � \ ,�''' ".:� ; � '1 E � � � ; .I i'Ii II T7 Fr "i/�fllfl ' ��C•, L ' �•r�,�l�tC f -• pit t # I i 1 I I I 1 I 1 i I EMS brings to life the full capabilities of the LUKE and SHELBY pay stations. It's a safe, secure system that allows you to better manage your operations and react quickly to situations as they arise. At the core of the EMS system is EMS Basic. Once you have EMS Basic, you can choose to add additional features for increased functionality. EMS Basic Monitoring and Alarming Using EMS Basic you can: Proactively send Information to your staff • securely log into the system from anywhere, In the field regarding the status of each using Firefox or Internet Explorer 5 x and pay station. Monitoring and alarming also higher, with 128 -bit SSL encryption enable you to: • create, delete and maintain user accounts o use a Web browser to retrieve the status • configure rates, messages, and other parking of pay station resources such as the door, information and then remotely distribute this printer, batteries, paper, cash receptacles, Cn to your pay stations bill validator, temperature, humidity, • compile and retrieve valid /expired stall and shock alarms information for all pay stations using any a allow real -time alarm notification to pay station on the network distribution lists based on e-mail addresses • allow parkers to add time to their permit or telephone numbers, for immediate from any pay station on the network response by parking personnel Real -Time Credit Reporting Card Processing Generate real -time reports based on Virtually eliminate lost revenue due transactions and stall information from ) lost, stolen or expired credit cards. pay stations. Reporting gives you the /ith real -time credit card processing, ability to: LU you have the ability to: c use a Web browser to view, print or export • approve or decline credit card payments current totals of permit sales in real -time at the pay station in real -time to increase the ° view, print or export a copy of any audit report as soon as d is generated speed of accounts receivable, collections, re Po g and reduce bad debt c query, view, print, or export transaction details Parking systems that • pay the lower transaction fees associated with lot setting, machine number, transaction require everxqhing to be with real -time transactions date/time and permit expiry date/bme clone o provide an authorization number printed a view, print, or export credit card processing consuming expensive, on the permit at the time of purchase information and simplify monthly merchant • refund credit card transactions via the account deposit reconciliation The cost of ° EMS Web application Cou Supports numerous processors or aff ect profit gateways such as: Provide authorized parkers with eight -digit coupon numbers to receive free or The Enterprise . ° • - o Allied Data Systems (ADS) discounted permits. Coupons also • Authorize Net allow you to: our • First Data Nashville a specify the effective start and end dates parking operations • Monens (Canada only) Pr and Canada) of coupon availability problem, o Payment o specify the number of times a coupon . you. • Payment Processing ing Inc can be used during an allotted time period you can check Contact Digital Payment Technologies (DPT) (including unlimited) ° to obtain a complete list of processors and a restrict access to rates based upon a your machines remotely. gateways currently supported coupon number ° and money. o specify a percentage discount based upon a coupon number o specify a region, pay station, or stall range for which the coupon number is valid l Value Card Processing Server Options Accept and authorize specific value cards DPT offers EMS as two options and campus cards In real -time, including• Hosted Server • Blackboard EMS hardware and software are owned and operated by DPT • TotalCard from a secure data center, which you access via the Internet • NuVision You then pay a monthly subscription fee, based on the features Pa - by - Phone selected This gives you the advantages of EMS without having y Consolidate enforcement space and transaction to pay high capital or operating expenses data when using the Verms Pay- by -Phons system. Enterprise Server Pay -by -Phone allows you to: You purchase and operate your own server from which you run • enable parkers to add more time to a permit purchased at the EMS application so you can maintain all data at your location a pay station using a mobile phone In operations running over 500 pay stations, an Enterprise Server • send pay station and Pay -by -Phone transaction results to the can potentially reduce your overall operating costs as monthly EMS server so all data can be available for enforcement subscription fees are replaced with an annual software license • send pay station and Pay -by -Phone transaction results to and maintenance fee the EMS server to be integrated for consolidated reporting Both EMS options are fully PCI (Payment Card Industry) purpOSeS compliant DPT Web Services Connect EMS with complementary products within ~ your parking operations to deliver additional functionality, Improve business practices, and simplify operations. Additional functions can Include: • wirelessiy delivering pay station space data to enforcement handhelds • centralizing revenue data from various parking technologies • integrating with Web applications and corporate intranets i ' EMS ' 1 • communicating with physical space sensors to acquire� ` valuable data and improve enforcement v ......................................................................................................... ............................... Digital Payment Technologies Corp. We are an industry leader in the design, manufacture, and distribution of multi -space pay stations, parking management software, and online services From our beginnings with the Intella -Pay, we've grown to become a leading supplier of innovative parking pay station solutions We offer an expanded range of Web -based applications and integration with third -party technologies in such areas as smart cards, communications protocols, and enforcement systems We're always exploring new ways to add value to our products • first North American on -street parking pay station integrated with a metro-scale Wi -Fi network • first to enable clients to host their own server for online services • first to integrate a color screen into a mufti-space on -street parking pay station • first to develop integration between pay stations and Pay -by -Phone parking so enforcement data can be automatically consolidated for both systems Our products are supported by outstanding customer service We're available to help you around the dock with 2417 telephone support Our Customer Service Support Portal allows you to e-mail support questions, check the status of your heipdesk ticket, download product documentation, browse knowledgebase articles, and access live remote support We also have a growing network of resllers ?to provide local sales and on -site support ......................................................................................................... ............................... e 1TAL To learn more about EMS, please call 888 -687 -6822 MG �7}� or visit our Web site at www.digftalpaytech.com. PAYMENT TFCNNOLOGIES l Request for Proposal f t he Ci ty of Bremerton Appendix F — Battery Specifications l Digital Payment Technologies — Response to the City of Bremerton 38 i , x: " } S * " x w x 3 ` � r O .� ��r'� -.. a F ;�,� �' �, t v s ,. ,�" � I� Mon �„ a 5 Year Range 25 Rdatfar*Np Baween Charge %bbge end renperature 2.4 ISO 9001 1 2.1 - UKAS v 11ANAriHrrBrT 2 - -10 0 10 T 30 40 so 60 120 W ArdMOTOTPwah re 100 ® Pb a 40 — MI.VCAmps —1C Amps 20 — 2CAmps 0 -20 -10 0 10 20 30 40 AmbW temperature C 100 SergeCharaderistl� so F y _ CHARGING CHARACTERISTICS w Floating - The ophrnum float voltage for a battery is temperature dependant, at 15 - 24°iC the recommended 40 — value Is 2.27 - 230M It Is recommended that battery — 3d installation sites are temperature controlled, however float 20 — 20 vow can be increased or decreased to compensate for —10 temperature variations. Adjustment is calculated at +/- 3 0 mV perdegree C 0 s storage Tire Ath is Recommended Operating AppUed Float Voltage Temp_ e rature VPC B 01de We W too attery ° ' of DWwp (D0D) 2.30-2.33 15-19 , _ 2.27 - 230 Bo r x 20.24. 2.27-2.30 4 6o r 25.29 2.25- 2.27 Q 2.23 - 2.25 354 2.21 - 2.23 x The most suitable dnarging medal for battery hfe and performance Is the constant voltage method with a limited ° Initial current, usually limited to maximum ofC„ /4 0 ZDO 400 6QQ of 1000 1200 1400 Innovative Features Applications ■ Float service • Completely maintenance free, sealed construction eliminates Untruterruptible Power Supplies the need for watering • Medical • Increased durability and deep cycle ability for heavy demand Te applications • Switch Gear • Fully tank formed plates • Photovoltaic • Low lnpurity electrolyte a solar • Spill proof / leak proof • Valve regulated Max Intemal • Wind tam 2.5 Psi • Control Systems • Multi -posies use • Cellular Radio Stations • ABS Case and cover - VO on request Cathodic Protection • Low self discharge • Navigation Aids • FAA and IAIA approved as non- ■ Marine equipment hazardous. ■ Electric Power Systems Capacity temperature correction Factor to be applied to Data at 20 Degrees C Discharge Time 0 ° C 5 ° C 10 ° C 15 °C 20 °C 25 °C 30 °C — 35 °C 4C 5 minutes to 59 0.8 0.86 0.91 0.96 1 1.037 1.063 1.085 1.1 minutes 1 Hour to 100 Hours 0.86 0.9 0.93 0.97 1 1.028 1.05 1.063 1.07 Specifications Nominal Voltage 4,6 sic 12 Volts Design We 5 Years Operating Temperature -20 C to 50 C (Recommended) Grid alloy nlead alloy Plates at Separator G Active material purity lead Case and coverVO Charge Voltage 2. @20 4_ 4� 0 ° 2.4 VPC M le O.I (A) Bectrow Su uric add PU II Voting Valve DM Ru to 2 psi 10 pressure. Resealing Terminal V types Epoxy sea cal paths Torque Ming The recommaxW torque value for all screw types is 5-7 Nm Cables Insulated cables / conrectors supplied on request Haze Battery Company keenly encourages environmental awareness; PLEASE follow guidelines far tine recyding /disposal of lead. "�` �. i���� .i.i.i..i.r���aS�+i�s�i+i�� V�d ddd .r .i.i.i nlaixSni�d�nri nnn►�.r.r..�.�.r.� .i .r r$� e .r.. v n ro�-� $ AAA ..�`8S�°.!$t2f:£�"•!� d �v��O1n"! °� s s '� �" ��� rt ddv� L l Cleo sdwy ,� �(, Battery Modd D1sdlaWTine (minutes) (Table shows watts per cdQ YPC 5 10 is 20 25 30 35 40 45 60 90 120 180 240 L75 26.7 19.1 14.7 11.7 9.60 8.23 724 6.S6 616 4.86 362 2.91 2.05 L58 HZSO4 -45 L70 272 195 ISO 119 979 8.42 7A3 6.71 630 4.95 366 Z92 2A7 1.58 166 273 197 IS2 12D 9.91 8.59 753 6.80 636 4.98 3.67 2.94 2.W 1.59 1.75 S6.3 423 32.7 260 21.3 183 161 146 13.7 10.8 SAS 6.47 456 350 FiZW" 120 573 433 33.3 26.4 213 W 165 149 14,0 11.0 810 630 4.60 352 165 S88 438 33.7 262 22.0 189 167 1561 141 1L1 817 6.S3 461 354 125 26.7 191 14.7 1L7 9.60 823 724 636 616 4.86 3.62 2.91 2.06 1.58 HZSG-4.5 L70 272 195 1SA 119 9.79 a42 7A3 6.71 630 US 366 Z92 2.07 LS8 165 279 197 W 12A 991 8.50 753 6.80 636 498 367 2.94 247 LS9 1.75 44.5 31.8 24.S 19.5 160 13.7 12.1 10.9 10.3 8 10 6.04 4 86 3.44 2.63 H WG-72 1.70 454 32.4 25 0 19.8 16 3 14 0 12 4 11.2 10.5 8 25 6.08 4.87 MS 2.64 1.65 46.4 32.9 25.3 20.0 16 S 14 2 12.S 11.3 10.6 8.30 6.12 4.90 3.46 2.65 1.75 56.3 42.3 32.7 26.0 21.3 18.3 16.1 14.6 13.7 10.8 8.OS 6.47 4.58 3.50 HZS06 -10 1.70 57.5 43.3 33.3 26.4 21.8 18.7 16.5 14.9 14.0 11.0 8.10 6.50 4.60 3.52 1.65 58.8 43.8 33.7 26.7 220 18.9 16.7 15.1 14.1 11.1 8.17 6.53 4.61 3.54 t.7S 71.1 SO 393 312 256 22.0 193 175 16.4 130 966 7.77 SSO 4.21 HZS06-12 1.70 72.6 51.9 400 31 7 26 1 22 5 19.8 179 16 8 13.2 972 7 80 5 52 4 22 1 6S 74.3 52 6 404 32 0 264 22 7 20.1 18.1 17.0 133 9.80 7 83 S 53 4 2S 1.75 75.4 S3.9 41.6 33.0 27.1 23.3 20 5 18 S 17.4 13.7 10.2 8.24 4.83 4.46 HZSW14TOY 1.70 77.0 SS.O 42.4 33.6 27.7 23.8 21.0 19 0 17.8 14.0 10.3 8.27 SAS 4.48 1.65 78.8 55.7 42.9 33.9 200 24.0 21.3 19.2 18.0 14.1 10.4 8.30 5.87 4.50 1 75 122 84 0 64.0 53.5 470 42.0 37.5 33.8 31.2 2S8 19.4 156 11.6 9.60 HY.I%6-21 1.70 125 90.0 66 0 S4 3 480 42.S 37.7 34.1 31.5 26 0 19.6 15.7 it 7 9 70 1.6S 128 92 0 680 55 S 48 1 42.8 37 9 34.3 31 6 262 19.8 15.6 11 8 9.75 1.75 12.2 8 69 6.72 5.33 4 38 3.76 3 30 2.99 2.81 2 22 1.65 1.33 0.94 0.72 HZS12 2,2 1.70 12.4 8.9 6.84 5.43 4 47 3 84 3 39 3.06 2.87 2.26 1.66 1.33 0.94 0.72 1.65 12.7 9.0 6.92 5.48 4.52 3.88 3 44 3.10 2.90 2.27 1.68 1.34 0.95 0.73 1 75 16 0 11.5 89 7.03 S 78 4 95 4 36 3 95 3.71 2 92 2.18 1.75 1.24 0.95 HS12 -29 1.70 16.4 11.7 9.0 7.2 5.89 5 07 4 47 4 04 3.79 2.98 2.19 1.76 1.24 0.95 1.65 168 11.9 9.1 7.2 S.96 5.11 4 S3 4.09 3.83 3.00 2.21 1.77 1.2S 0.96 1.75 18.3 13.0 10.1 800 6.57 5 63 4.96 4.49 4.22 3.33 2.48 1.99 1.41 1.08 HEM 3.3 1.70 18.6 13.3 103 8.1 6.70 S 77 5 08 4.60 4.31 3.39 2.50 2.00 1.42 1.08 1.65 19.1 13.5 10.4 8.2 6.78 S 82 5.15 4.66 4.35 3.41 2.52 2.01 1.42 1.09 1 75 296 21.2 16.4 13 0 10 7 9.1 8.05 7.29 6.84 5.40 4 03 3.24 2.29 1.75 WM12 -S 1 70 30.3 21.6 16.7 13.2 10 9 9 4 8.25 7.46 7.00 S.SO 405 3.25 230 1 76 1.65 31.0 21.9 16.8 13.3 11.0 9 8.37 7.56 7.07 S.S3 408 3.26 2.31 1.77 1.7S 41.5 29 6 229 18 2 14 9 12.8 11 3 10.2 9.6 7.56 5.64 4.53 3 21 2.45 HZS12 -7 1.70 42.4 30.3 23.3 18 5 15 2 13 1 11 6 10.4 9.8 7.70 5.67 4.55 3.22 2.46 1.65 43.3 30 7 236 18 7 15 4 13 2 11 7 106 9.9 7.75 5.72 4.57 3.23 2.48 160 44.2 31.2 240 19 0 15 7 13 5 12.0 10.8 10.1 7.86 5.76 4.59 324 2.48 1 7S 445 31.8 24.5 19 5 160 13 7 12 1 10.9 10.3 8.1 6 04 4.86 3.44 2 63 HZ512 -7.5 1 70 454 32.4 2S.0 19 8 16.3 14.0 12 4 11.2 10.5 8 3 608 4.87 3.45 264 1.65 464 32.9 25.3 20.0 16 5 14 2 12.5 It 3 10.6 8.3 6 12 4.90 3.46 2 65 W 1.60 47.4 33.5 2S.7 20 3 16 8 14 4 12.8 116 10.8 8.4 6 17 4.91 347 2 66 *WA 1.75 56.3 42.3 32.4 26.0 21 3 18.3 16.1 146 13.5 108 8.05 6.47 4.58 3.50 cc HYS12 -10 1.70 57.5 43.3 33 3 26 4 21 8 18 7 16.5 149 13.7 11.0 8.10 6.50 4.60 3 52 0 165 308 43.8 33 7 26.7 22 0 18 9 16.7 15 1 13.9 11.1 8 17 6.53 461 3.54 1.75 71 1 50.8 39 3 31 2 25 6 22 0 19.3 17 5 16.4 13 0 9.7 7.77 S 50 4.21 HZS12 -12 1 70 72 6 51.9 400 31 7 26 1 22 5 19.8 179 16.8 13 2 9 7 7.80 5 52 4.22 ca 1 6S 74 3 S2.6 40.4 32.0 26 4 22 7 20.1 18 1 17.0 133 9.8 7.83 5.53 4.25 1 75 101 72 6 56.4 48 0 40.7 35.1 31.1 27.9 2S.2 20.3 15.3 12.1 669 6.76 H=2 -18 1.70 106 74.8 58 t 48 6 41 1 35 5 31.5 283 25.8 20.8 15.6 124 892 6 94 ma 107 75 7 S96 49 0 41.5 36 0 31.9 287 26.2 21 2 15.8 12.6 899 1.75 15S 113 886 72 S 62 5 54 8 48 9 44 0 40.2 32 2 23.1 184 13.7 10 7 'o HM2 -26 1 70 160 116 91 74 0 634 S5 7 49 6 447 40 8 32.6 23 4 186 13.7 30 8 * 00 1 65 172 119 92 75 1 64.2 56 5 50.2 45 3 41.4 330 23 S 18 7 13.8 - 1.75 203 149 114 94 2 79.5 70 0 61 9 555 50.8 40.3 28.0 21.5 14.8 11 6 cc H=2 -33 1.70 206 151 liS 96 2 81.0 71.2 62.5 S6.3 51.1 40.6 28.3 21.7 15.1 12 0 M 16S 208 iS2 116 97.1 81.8 71 6 63 0 566 51.6 40.9 28.6 21.9 15.2 - 1 74 245 202 160 128 108 94 1 82 8 73 9 67.1 533 37 6 29 3 20.0 15 3 HZS12 -44 1.70 2S3 206 162 130 109 94 4 83.0 74.2 68.0 54 3 38.1 29 7 20.4 156 1 65 257 209 165 131 110 95 0 83 S 75 0 68 S 546 38.5 298 20.5 - 1.75 353 297 240 195 166 145 130 119 110 87.6 61.2 46.6 32.2 24.4 HZS12 -7W 1.70 370 315 248 203 170 149 132 120 111 88.6 61.9 47.2 32.4 24.8 1.65 384 324 257 209 175 150 133 121 112 896 62 S 47.7 32.4 - 1 75 533 417 324 266 229 199 179 163 151 121 85 9 67.3 46 7 36.1 HZS12 -100 1.70 559 432 331 271 231 202 181 165 153 123 87.4 68.8 47 3 36 7 1 65 587 440 338 276 234 204 182 167 154 124 88.8 69.3 47.5 1.75 30.1 25.3 20.5 16.6 14.1 12.4 111 10.1 9.27 7.37 5.37 4.30 3.07 2.41 HZS12 SHR 1.70 31.0 26 0 20.8 16.8 14.4 12.6 11.3 10.3 9.36 7.43 5.41 4.34 3.14 2 47 1.6S 320 263 211 17.1 145 12.7 11.6 105 9.51 7.55 548 4.40 322 2.52 1 75 S3.9 32 8 2S.1 20 4 170 14.7 13 0 11.7 10.62 8.40 6.19 4.93 3 SO 2.74 HZSJL2 -6HR 1.70 54.7 33.1 254 20 7 17.2 14.8 13 1 11.8 10.73 8.S4 637 S.07 3 62 2.87 1.65 5S 0 33.4 25 7 20 8 173 14 9 13.2 11.9 10.82 8.76 653 5.19 3 74 2 97 1.75 56.4 43.0 335 27.2 23.5 20.5 18 1 16.3 14.9 11.9 8.40 6.SS 4.S9 3.53 HZS12 -75HR 1.70 59.4 44.5 33.9 27.6 23.7 20.7 18 4 16.5 15.1 12.1 8.53 6.64 4.63 3.56 1.65 60.6 45.3 34.5 28 0 24 1 21.0 18.6 16.7 15.2 12.3 863 6.71 4.66 3 59 10 ED ED 40 V N .r .ti .a .-4 .y •= �+ d N m m m m Q m m m m m W m m U C m G O C G C G u V m V v m C , E M T CD IT I T e M z U - 2 1 U p 06 0 a c c �Ny y� �} O Q y� y� g y� ^ �p y g Y IA Q s P N M 0 x N 8► 0 N '.Q m N b !� � N to to ID s T k. d Ol FA e >w at le s �� aat R� � t ems � v d C O c � p � gg r Q C O O S O 'i rl w .� w :i w .+ w O CA a r ' Ol O A w Q p W C b 4d F A A A A A A rr 90 N / Nominal 10 hr 5 tw 3 h 1 hr Max ►bx Internal Battery Model NwnW CapadtV20 L75 1.75 L73 1.75 Charge DIsdarge Resistance VOftW hr Rate VPC VPC `VPC Vpc Amps Amps nwOhms HZSO4-4.5 4 43 4.1 L 45 13 ms's 4 - - - - 3.3 2.56 - - - 10 --92 6.8 7J LS 100 65 6 0.2 - - 1 - 0 HZS06 -L3 6 - 1.3 12 10 09 07 0.35 13 70 6 32 ij -2.4 --- -1--A 0.8 - ---- --- 30 --- - --- -- - 32 6-4.5 6 4.5 4.1 3.5 33 2.6 11 45 20 HZ906 -7.2 6-- 72 6.6 5.9 5.8 4.5 1.8 72 13 HZ506-10 6 -- - ii -- - 7.7 jj _ Z5 100 10 HZS06-12- 6 -- -- 11.0 94 91 72 3.0 120 10 HZS06-14 TO 6 14 - 116 - -- f6i -- if 3 S 140 it I fS - 3 14 - 5 - jj - 1 - 2 0.8 0.7 0.6 06 - AS - 0.2 8 --- 18D HZ512-LS 12 13 1.2 1.0 0.9 0.7- --- ---- 130 HZS12�ci -- ii iy - i - 8 - - 1.7 - --1-3- - 0.6 22 V 90 MM12-19 12 29 M 2.2 1.7 0.8 - ii , 70 ZS i - i-i H i ii -- - -- 43 2.7 2.6 - jj - --2.0 - --09-- - 33 60 HZS12-5 12 5 47 40 39 3.0 1.3 so 40 mss -3118 12 S. ^ 5 2 4.9 ^ 4 _ . 8 _ S ---- - sk 35 2 HZS1 ---- -- - 1.3- - M 12 6 -- -- 5 . 0 --- 49 - - 60 29 HZS12-7 12 7 6.4 3.8 5.4 4.2 L7 70 28 7.5 6.9 HZ512-7.5 I - ii - 1 4 -4.5 - 75 25 HZU2-7-SM 12 8.2 7.5 7.3 7.1 63 2.3 90 23 -- ---- -- - j - - &0 - --- ---- - - - 1 - HZS12-10 12 10 76 6.S L5 00 21 HZ512-12 12 12 11.0 -- 9.4 -- 9.2 -- 7.2 3.0 2D HZ512-18 12 - 3 13.S 10.7 4.5 180 14 HZS12-26 12 26 23b 22.7 212 17.0 6.S 260 12 HZS12-33 12 33 28-S 250 23.0 212 8.5 3S0 9 NZS12 " 12 44 363 32.2 - 31.0 19:1 11.0 440 6 HZS12-70 12 70 SM 515 499 462 18.0 700 S.5 12 IW ssb 75.9 I 72.5 64.0 - 25.0 900 3.9 Terminal Covers Haze can provide a range of connectors, fle)dble cables and terminal covers to suit the larger sin batteries (Greater than K512-18). We can also provide Faston adapters: TI to T2 T2 to T1 Insert to TI Insert to T2 All are nude from tin plated brass for good electrical properties and corrosion resistance L t a � � all pin i loss , VRtA Product Range `( 4, 6 & 12 Volt AGM 1.3 to 230AH 6 & 12 Volt Gel Z5 to 230AH 12 Volt Front Access AGM 12 Volt Front Access Gel Websfte: www.hazebatterycom Electric Vehicle Range 2 Volt AGM & Gel 50 to 3850AH